Great experience all around. Great customer service, very friendly and knowledgeable.
Very pleasant to work with. Reasonable rates. I will need another 10 x 20 unit in the future.
Ease of renting unit and friendly staff
Very friendly and knowledgeable most of all helpful
Great service..the prices are great n very clean...
great customer service. staff is friendly and knowledgeable.
Friendly nice personality and a very clean place well kept up.
The office lady was fabulous, storage was clean and met everything we needed. My only issue is that my card was charge twice and I'm still waiting for cash app customer service to resolve this. I called and spoke with office lady but she said it happens, that the charge would fall off. It hasn't, and it's frustrating since it left me in a bit of a bind than I already was dealing with. If it wasn't for that, I'd highly recommend, just the lack of fixing this, I don't like.
Great experience and great manager.
Hate that the prices have went up so much, but I was in a hurry to move . Office staff was exceptional.
Excellent service. Allen was very helpful. I will recommend this storage unit.
Very friendly and went out of your way to keep a storage space available for me when was not sure when the exact date of my move , place is clean, and easy to access , very happy with my rental
Fantastic. ! They was so patient and helpful
It was awesome experience.Got everything.I needed done very quickly and very professionally
Awesome the front lady was very nice. I was very pleased with the service. I would recommend people to rent this storage!
It was pleasant an just easy to online an then go in an sign paperwork
Very courteous office management. Clean. No problems. Would definitely recommend yall!
Everything has gone super smooth and would recommend to anybody. Has answered any questions I have had and super nice! Will definitely be using this company any time I need storage
The lady in the office was very nice and helpful.
My experience from the moment I drove into parking lot and glanced around I a saw a difference in how entire property was well kept. Office was fresh, extremely clean and customer service was outstanding, quick and helpful. I live on Northside of town, despite the distance I will not rent from any other place. Thank you! I look forward to continue renting.
I was helped soon as I got to the door with a clean and happy work area I appreciate the time and understanding and friendly face that was given to me I have passed out a few of your work cards already best wishes on the business in the near future Ellen Hubbs was trained very well good after noon to whom this concerns
Its the friendliest and nicest storage ive been to
Great service. Easy to sign up for online. I am a second time customer and would recommend them to anyone.
It was great very helpfull when we got there. Last time I was there the front lady was driving around checking everything out.
It was very nice the 2 female employees were very courteous and helpful.
Very easy and the staff was very friendly and helpful, thank you
It was very nice. Friendly and helpful service. I'm very happy 😊
Extreme professional assistance for my specific needs. WOW...Ellen addressed my every question before I asked it! Thank you... :)
I tried to cancel my unit the same day and no one would help me and I continued to get email to ask about setting up automatic payment.
Nice n pleasant. Mark was really cool guy
Great storage Center near my house.
I like the convenience and the you lady Valarie was very nice and willing to show me what I was looking for.
Valerie was awesome! Very kind...helpful... and thorough!
Wonderful staff..very polite and helpful
Very welcoming and awesome service
Great experience it was everything I expected the staff and the manager where very helpful with everything
Good I asked to have a place close by Gate and I got one it’s clean and I like the discount.
Excellent service. Valerie Paul the manager explained everything to me.She held a unit that was going to be available for me. Very satisfied with the service.
The property manager at your location wasn’t helpful. I tried to upgrade to a bigger unit and she simply said no. Add that to the fact that I had waited for her since the office was supposed to be open and simply put, I don’t believe I was treated fairly.
So far so good. Nice office personnel. Thanks
The front desk girl is always great. She definitely goes above and beyond to make sure needs are all met.
Well the renting and the customer service was great. I was able to get a storage unit up front which was good because I'm a single woman. But the lady said she was going to sweep it out and spray because someone had just moved out of it. I didn't actually move stuff in until like the 3rd or 4th day it had not been swept out and there was giant spiders & spider webs all on the inside of the door and the sides of the walls and I was really disappointed because I have to get a broom myself and sweep it out I didn't have one at the time so I could only stick a few boxes in there and I am not putting my stuff in there with those big giant spiders and eggs everywhere. Also the door is extremely hard to push up I think it needs to be oiled and the rope that you grab to pull it down with broke on one side and being that I kind of have issues with my shoulders I need to get that fixed. Thank you, Lisa
Great experience, and clean storage units outside and inside. Staff always helpful.
Had not one single problem..
My storage was broken into .
Irreplaceable things were stolen
I definitely wouldn’t recommend
Excellent customer service skills! The clerk was kind, helpful, and answered all my questions! I would definitely recommend!
Felt welcomed staff was very helpful
The staff was friendly and made it easy to rent a storage unit.
Very Friendly service the whole staff very great
price awesome
The lady at the front desk was awesome
I like doing business with Small Town Storage, because the price is right for me and a good location..
The girl at the front desk is SO sweet and kind! She truly made the experience am amazing!
I felt very satisfied with my experience. The Staff was very helpful.
Don't explain things very well
Your employee Norma was very helpful with everything. Very professional n thorough knew her job well. Thank you for having employees like her. She was also very friendly. We need more workers like her. Thank you very much for the service you provided.
First of all I started off with a gated community with the storage I am now into Montu and there is no gate code it is wide open so now I am not satisfied I am not happy and I will probably be pulling my stuff out at the end of the month
Very good very friendly ladies
And fast service I would recommend to all my family and friends
Well attended to. Good service. When I requested a different storage unit, I was immediately assigned a new one. Good service.
Wonderful customer service and helped pick the perfect storage for all my stuff
Very clean very friendly and great customer service and honored the price she have me.
It was AMAZING!!!!!! From start to finish the experience was PERFECT!
10 out of 10 recommend!
The young ladies in the office were on point in size of unit I needed and were very helpful with my time frame of needing it. I was satisfied & would recommend Small Town Storage Units to anyone who is needing a clean & gated community.
Very friendly and nice people working in front office. Very eager and helpful to find us another unit.
Great experience staff was friendly and helpful would recommend them to friends and family
Carol it's always very helpful
Staff very nice and helpful and a pleasure to visit with.
Staff was friendly and right to the point. The storage I got was very spacious for how small it was.
Very nice ppl, very helpful.
Very nice and professional ladies. They help you the best they can and give you good information about the units. Excellent
Really nice ladies at the front office and will get you going with a storage really fast ..thank y’all so much for the help .
Very clean and nice place to store your stuff Carole was very helpful
Very professional!! Made my transition a lot more organized
Well I can't answer that yet because it's only been 3 days. Maybe later I'll rate u guts have a great day
From the start the associates were the best thank you for helping me in such a hurry.
I would love to mention both by name I only remember one I’m sorry Emily and and whomever was working the early shift the day before
Very satisfied and easy process. Very happy with customer service received.
The staff and Carol are very friendly and helpful.
The person I worked with was very nice and professional. Thank you.
The ladies were very friendly and explained everything clearly. They are nice, down to earth people. I would recommend this place.
Ladies where super nice and helpful. Unit was clean
Great experience with exceptional customer service!
It was excellent. Couldn’t ask for a better experience. The staff was friendly, knowledgeable, and helpful.
Easy move in, very curious staff, very clean storage room.
Professional and very friendly.
Awesome experience, called for information and immediately felt like this is the company that I wanted to go with. The girls a very knowledgeable and very friendly. Great atmosphere.
Staff & prices are awsome! I would definitely recommend this place!
Everything went smoothly and fast and the lady in front was very polite and ready helpful.
Great service friendly people can’t wait to tell more people about how amazing y’all are forever grateful
The agents were very friendly and helpful.
Very professional. Great customer service.
The Young Lady Was Nice And Friendly With A Warm Welcome, And Question Were Answered. All In A Professional Manor. Thank You 🌺Shandra Johnson
The entire experience was quick and pleasant. I was able to book everything online and make a quick appearance to the office where the staff was friendly and efficient. Would totally recommend!
Very helpful very polite great communication so willing to help out and keep me as a customer
Awesome no problem the lady that helped us was really nice and very helpful so glad we got the storage with them
I was very satisfied with the process of my rental , the process went smooth and easy . Carol explained every detail there was to know about the rental and she was professional in doing her job. I will recommend Small Town Storage for sure. Thank You
The Property Manager Carmen Schwab was very helpful in helping me with my needs. I am so glad that my brother and his wife brought me to your company
Excellent service. All questions answered. Professional environment.
Very good. Carmen was very helpful and patient with me. She provided information and took the time to show me what was available and had a good understanding of what I needed in regard to storage.
Customer service was excellent. She was very helpful and SHE THOROUGHLY TOOK ME THRU RULES AND REGULATIONS AND SHOWED ME UNIT AND REMINDED ME OF A LOCK THAT I STILL NEEDED AND WOULD HAVE FORGOTTEN IF IT WERNT FOR HER ," CARMEN" if I'm not mistaken that's her name. Overall I give small town storage a thumbs-up 👍
Absolutely amazing place to rent !!
Very good, manager put me at ease about the place. Looked to be a secure location.
Great location, only thing is I rented 3 ea. of 5 ×10 but as I was comparing the units one looks smaller than 5×10
Other than that it's good.
Felt very welcomed,n rep on the phone did an excellent job all i had to do was sign my contract n got my storage number n i was done.
Thank you dmall town. Storaget
Very helpful, called with questions when needed. People are pleasant and helpful.
Carmen held it for me till I has some money do I appreciate it also Carol was on top of it till I got what I wanted Thank you’ll
We had a pleasant experience and great help by your office manager Carmen and assistant manager Carol on two separate occasions. We will recommend your business to anyone searching for Storage Unit.
My experience was absolutely incredible. The manager, Carmen, was extremely helpful, kind, caring, and polite. She helped us immensely in understanding the entire process, showing us different options, not pressuring us to make a decision, while working with our unique situation of being from out of town. I cannot express enough my tremendous gratitude toward her, and the company in general. Thank you.
Great customer service!!!
Storage container were clean and area looked secure.
Great customer service. Friendly, knowledgeable staff.
Was the best customer service. Very respectable, curtious. helpful and patient. Highly recommend your small town storage. Very clean.
Your staff was very helpful. She went out of her way to answer all of our questions. Thank you so much
Very polite and excellence they serve me with respect I would always do service with them for now on thank you for helping me out
Very helpful, I will tell other people my experience. The gentleman nice, sweet, help with any question I had.
Very polite and answered all of my questions highly recommend
Secure excellent establishment
It was very comforting and the guy was very nice and the storage was very cheap and the service was fast I liked the customer service I received the guy was professional and very nice and friendly and had a good attitude he deserves a raise
I really like that it was quick and easy, also everyone was friendly and helpful
At work but the lady one of them was Kind the rates could be better
I have thus far had a great experience with this company. Above all else, they were open on Saturday whereas most others weren’t. Their online platform made picking and paying for the unit a breeze. Quick responses, polite service, great facility.
It was very easy to rent the unit I needed! The clerk was so knowledgeable and friendly.
Positive. The onsite manager is very helpful and pleasant to deal with.
The attendant there was very helpful with us getting our rental space. will be recommending to friends
It's under new management and a few days ago I saw that the dumpster was locked which I see no reason to be locked how r other ppl suppose to get of their trash or keep their unit clean. I am very organized but I was with this storage over a yr. Last yr. And it ran pretty good and it was always nice and neat clean and they left the dumpster open 24/7