11-9-2024
Hello, I have rented space w/US Storage for my boat during the offseason for a couple of years now. One of the main reasons I come back is because of the really good security you have in place. Unfortunately this year I noticed the entrance gate was not working properly. It appears to be open all the time. Anybody can come in at any time, not good. I mentioned it to the office personnel and they mentioned that they knew about it and that it would get fixed. I have gone back several times and it’s still not working properly. Not a good feeling.
Jesse I Martinez
Rented Space 625B
Hello Jesse, thank you for your feedback and for choosing us to store your boat during the offseason. We’re glad to hear you’ve appreciated our security measures in the past and apologize for any concerns you’ve had with the entrance gate. We’re working to address this issue, and we appreciate your patience. If you’d like to discuss further, please email us at
[email protected], and a manager will reach out to you.
Very nice people set me up with a storage unit right away and happy with want I gotten for the price
Easy process, reasonable price, friendly and helpful customer service.
Syrena was very helpful with the whole process.
Friendly, understanding, helpful, and great prices.
Great. I am a continued customer.
Great service from the front deck been coming here since I bought my boat which 19 years
Very good and explain to us how good you work with us ....thanks for being so nice .
Shelly is so kind and professional
She explain me everything about it
Very efficient and helpful. Thx
Compassionate and considerate!
Great place specially when mrs Shelly helps you out she amazing at what she does in this facility. Always making sure everything is running smoothly. Thank you. I will be back soon
Very pleased with the customer agent Shelly handling to reservation.
Very good transactions with Shelly?when renting now a total of 3 spaces. She’s always helpful and has good recommendations which we took.
Good easy transaction with Shelly. She was efficient and knowledgeable, suggesting our best options and recommended what would work better for us.
Thanks
The staff was very helpful and friendly.
Excellent. Thank you for making the whole process quick and easy. Mr. HALEN was exceptional in the process. Thank you to all who helped
I called a week ago to ask a question regarding a bill I was emailed. The person could not answer my question and indicated that I needed to speak with the property manager. I left a message for that person and have never heard back from them.
The staff was very accommodating. I rented a storage spot for my motorhome. There was only one thing that disappointed me. My lease started on February 15, 2024; however, when I got back to where the motorhome was parked, it had been towed. The city’s storage facility couldn’t find my motorhome. I finally got it on February 26, 2024. When I asked the manager to change my lease date due to 11 days that I had nothing stored there, she said that she couldn’t do it. 😩
Great....this is our 3rd time storing with you guys and can't ask for better service. The only thing that is a bit upsetting is the fact that there is no numbered spots where we can see. I know you paid a company to do it but they did a very poor job. That's the only negative thing I can say but that's more about the company you hired than you.
Great units. Friendly service. Perfect location. It’s easy to access.
Very nice C/S..and close to my house..🙋♂️🎄👊
Overall a great experience
Comfortable and easy experienced with the staff
Halen was very helpful and patient. Very welcoming.
Excellent service Shelly is a great customer service person and the transaction was fast and smooth well explained to me. Hope to stay there some time this year!
Shelly was more than helpful with the whole experience finding a solution for me even if availability was not ideal. She even helped me while I was backing my trailer into the storage unit. Obviously I don’t expect it continuously but it is refreshing now a days to meet someone that does their job to the best of their abilities. I can say that Shelly was the deciding factor between US storage and a competitor closer to the highway.
Excellent service manager on grissom storage very friendly and professional
Always positive. Staff has been wonderful.
Polite and friendly also very helpful in finding the right storage unit
I didn’t like that my payment would go up every 6 months however because of Shelly, the sight manager, who has talked me off the ledge and has been the absolute best manager providing the best service. Because of her taking great care of me and caring about me as a customer I am staying at your facility. The previous store managers didn’t give a flip about me and my concerns. To them I was just another paying customer.
Very pleased with the help y’all provided I will tell others about how friendly y’all are at this location
Muy a gusto todos muy amables
It was ok Attended was very helpful
The response of persons at the location has been prompt and
questions and issues have been resolved when they came up.
We so appreciate the care that we received from Shelly at US Storage. She went above and beyond to ensure that we got the best parking for our large vehicle. She listened to our needs and found us a great spot. We couldn’t be happier! What a great experience, thank you!!
My favorite storage site.
Shelly was awesome and answered all our questions. Just a wonderful person.
Staff was extremely helpful and courteous.
If it was not for the wonderful office staff Shelly I would not have good things to say. When we arrived for check in The code did not work. The people at your call sender were not helpful and very snotty. After five calls and waiting for 45 minutes someone finally got a hold of Shelly for us and she rushed over to get us in the gate. She gave us a temporary code to get into our RV spot until the issue was resolved.
Awesome personnel, great prices and all around satisfying.
Real good the process was very smooth and the lady that helped me was awesome in doing her work
Very efficient and thorough
every experience I’ve had with his company has been absolutely drama infused with the absolute incompetence I’ve encountered with the staff. They seem to be in capable of even sending out an email statement, even when I stand over the computer and watch them do so. Litigations to follow so that is the end of the survey.
Customer service was awesome, felt like home they went above and beyond.
Great. Shelly was very thorough and helpful, giving me different options and recommendations.
I've only had my storage for a month so I just started my experience. So far I'm hopeful no complaints so far. I just wish the access time ended a little later or was 24hrs.
Everything was great till a stand in agent took pictures of my documents on their personal phone and did not provide them to the normal team. The lady Denise I believe has been wonderful. Site is great and location is awesome.
The lady was very helpful & courteous
The ladies thst took care was excellent and very friendly We had no problems at all thank you
The process went smoothly and I look forward to using US storage for my needs in the future.
So far so good it’s only been 2 weeks
I am renting at the Grissom location and I recommend this location. The service was great from the first contact I made (online) with the follow up service I received from Denise. When I got to the site, both Denise and Mark were very friendly and helpful. The prices are also good in comparison to other storage facilities around the this area.
Very easy and quick to decide on using the facility. Very helpful and great customer service.
Quick and easy. Very helpful employee (Marc Reyes). He is a good asset to your company. Thank you.
I purchased an RV space online it's pretty easy.
Denise was absolutely fabulous with accommodating me with my needs.
Did not start out well. No one at the facility for 2 days but ended up better. Several people outside upset when I told them nobody was going to be there
Great employees and very friendly so far everything has been a fantastic experience
All questions were answered, very friendly and extremely helpful.
Was simple and easy to get a unit
Very positive. Every interaction I had with your staff was pleasant and professional.
Great service by your reps Denise and Jeanette! Very helpful and knowledgeable!
Great , love the costumer service
Great ,very professional and polite
Service was great very helpful staff my only complaint is the cost per month for the storage
Great experience. Denise at the Grissom location helped me right away in finding the perfect size storage room. And we got 2 months half off.
The experiance to date has been extremely excellent, no problems getting the storage space and very professional service.
I was easy all the process,
My reservation was cancelled by error however the manager, Denise, is great helping me figure out what happened to the reservation & now helping me get the web rate that I reserved. I did have the email that confirmed it. I’m on disability and every penny counts. Thanks!
Jeanette at the front office Was real courteous she did not take up much of my time she executed in a timely manner and got me on my way
It was great Denise was knowledgeable and very professional. I would highly recommend your facility to others.
In a time and area where storage is tough to acquire, your team came through for me...thanks a million!
I have an initial very positive impression thanks to Denise when she guided me through the application process and actually showed me where my trailer will be stored. Thank you and best wishes. Jerry Wachter
Denise was extremely knowledgeable and friendly. She was able to help us select the proper space and answer all our questions!
Great experience
Great
All the information was provided at the beginning of my arrival
The person in charge was very helpful and courteous
Very helpful at front desk. Very spacious units. Price is great. The special was even better. Thank you
Good and great customer service.
Quick and efficient, very friendly people, easy to use
Denise is soo awesome at explaining everything
The staff was very helpful in answering my questions and setting up my account. Denise was especially helpful in sorting out an issue with my access code.
It was a very easy and quick experience. Representative was very kind and informative on the phone and in person.
Customer service is great, but need more help. Young lady was very helpful, but you can tell she needs help.
My experience was good but the software does not seem to work on assignment for gate codes
Amazing the best in San Antonio
Unfortunately I had to cancel the next day but Denise Ontiveros was super helpfull and excellent attitude I would go back if I ever needed a rental space !!
I needed a large parking spot in the late afternoon on a Friday. Lucky for me there was a space available and Jesus was excellent in helping get it all accomplished over the phone. Great customer service.
Jesus was very professional about his job and knowledge about the storage business, very fast and friendly with my storage space needs.
I loved how clean and safe my storage unit was . Every ones so helpful and nice and I love it so much I am renting again .
Quick, professional all around great customer service.
It was a good experience. I called punt the RV parking spot before I went over there to rent it. I wish I would have been told to bring insurance and proof of ownership, as I had to drive home and then come back again
He was really professional understanding my needs. He took his time and show me the space he had available. Thank
You
Very good and professional
It was excellent! Samantha was very helpful and gave very good customer service!
Extremely good , U.S. storage center customer service is very good, helpful, and nice people.
Very polite people very nice very helpful they listen very well to why I was there which worked out pretty they're great
They have been very helpful
Front office was very nice however I was given the wrong lot number and had to move my boat. There's no parking lot lines or numbers so I can see how the mistake was made. Other than that very happy
Very friendly and accommodating employees...thanks for helping us with our storage needs.
US Storage was very professional and helpful with great knowledge of the units available to fit my needs.
Thanks US Storage!
I felt comfortable with the experienced and professional staff.
It was a great experience...very helpful staff and very accommodating to my needs. So nice to work with individuals who are very helpful and also personable. I thank you all for your quick response and attention to detail.
Fantastic promotions for new units! I was able to get a much larger unit than anticipated with my budget and fit everything I needed with ease, instead of spending hours on end cramming everything into a much smaller area. Grateful for the two-month 50% discount. Though I'm hoping to be moved into my house soon (and not have the expense of a storage unit long-term), I will be recommending you all to anyone I come in contact with regarding moving in to San Antonio. Jesus was a pleasure to work with. Many thanks for a great renting experience!
It’s was very friendly even with covid-19 virus pandemic. Good customer service
Super friendly and easy access with great location.
It was great !!!! Jason is awesome and is asset to your company!!!
It was good. Was shown the unit and explained the requirements and rules. Signed the contract and it was done. Simple, straight forward. A good experience considering other facilities I had visited prior to this one.
Everything went great from viewing the units thru the rental. The salesperson answered all our questions and concerns. Great staff, thanks guys
Everyone was friendly and helpful. Communication was great.
When ever you go there just ask for AJ he is the helpful man to ask for. He has helped me in 2 different occasions and he is so helpful that he had everything i needed from him on time and on the spot. He also gave me plenty of discounts on my rental plan. That is also why i decided to come back AJ is very helpful, friendly, and fast. So when you go there make sure that you ask for AJ OR EVEN HIS STAFF IS GREAT PEOPLE. Thank You AJ.!!!!!
The process of renting the space was quick and easy.
I will reconment U.S. storage centers to all of my friends & family. Great place to store your valuable goods also nice & friendly staff. Very helpful.
No problems office staff was prompt and helpful
I just want you guys to really appreciate the manager that you have at this location. He is amazing. Friendly accomidating and patient. He was the best person i have ever delt with within the storage auction affiliates. Give him a raise
Very good you all are THE BEST !!!
THANK YOU !
Good customer service. Friends like work good and good understanding good attitude
Need gate fixed on trailer side
Everything was great! Things went really smooth. No problems.
Excellent service and very accommodating adding extra units. The price was also the most competitive offered. The facility is safe as well.
Was quick and easy to get everything taken care of. Got to check out the space we will be using to store our RV. Jesus was very good at explaining and getting all the paperwork done quickly.
Jesus was very professional and got us what we needed. You need to keep employees like him. He continue to call us to see if we were ready to rent a unit. Thanks to him we decided to stay with your company.
Very helpful, clean and affordable.
It was a pleasant experience with Jesus he was very professional and made me a good deal.
Great very professional service thank you!
it was friendly just wish the price was better
Very pleased very informative and the gentleman was very nice
Great service. Kudos to AJ
A little rough, but just fine for what I need it for.
My needs were quickly addressed
Generally helpful staff. The gate on the Grissom Rd property was open at all hours for several days this week - possibly still is. Bad security breach.
Mark at the front Desk..very helpful, courteous...
My experience with US-storage and (Samantha) the agent serving the gressiom location was truly a pleasant experience ; Samantha was very attentive and understanding of my needs. Nice to know that there still people who really care :).....
Thanks Samantha your the best.....
The manager there was great
Very professional and informative.
Very Professional, Great Attitude.
Natalie was very helpful and has great customer service. Thank you again for all your help.
Very good, professional employees, very knowledgeable.
San was awesome helping us find the right unit for our needs! 10/10 would recommend
The ladies were great in assisting us with our need for storage for our 5th wheel. Very friendly and answered all our questions. Natalie and Sam are awesome !
Everything was good im feel very confortable
Very professional, polite. Those Breakins make me a little nervous
Great service, would recommend this facility to friends and family
Really helpful and friendly staff. Explained everything about the choices of space selection took both me and my husband out to show us. Very professional but with a personal touch. Gayle Johnston
Very helpful people always found the way to resolve my situations
Very friendly and knowledgeable of what goes on in the storage . The manger is on her toes to make sure people property’s are safe!
Natalie is great. She always goes far beyond to satisfy. We now have 4 storage sheds. Thanks to everyone at US Storage.
Great place the cameras make me feel like my stuff is secure natlie is awesome
Friendly helpful and clean place
Very honest and informed staff. Provided good recommendations for our RV. Please keep the highest level of Security to protect our property.
Very professional friendly answer all my questions.
Natalie is a professional and well suited for the management position she holds. Great Job!
So far I'm pleased with the rate and the level of security in the premises.
Natelie and the rest of the staff were terrific and professional.All my questions were answered and Natelie got me exactly the space I needed for my storage needs and worked with me to obtain my needs.I could not be more pleased with the staff and the storage unit at US Storage.
Thank you
CWWRIGHT
The facility is what I need in a shop, more consistency needed in upkeep.
Very professional and friendly.. great customer service...
Great experience! Very friendly and helpful.
They work with you with all your needs
Natalie was very helpful when we discovered my trailer would not fit into the enclosed stall I had rented.
Property extremely professional polite and nice
Thank you
Natalie was so helpful polite and a pleasure to deal with.
Lady in office was awesome
us storage is convenient, has the best prices and great service. this is my second storage with us storage and I highly recommend them to friends and family.
Management was very good the facilities were well taken care of and immediately repaired when needed. Bathroom are not provided and pricing is what drove me away. I had been at this location at since 2004, paid well and gave no problems.
I was treated well and in a timely manner in getting my space allocated to me and a very reasonable promotion that helped me out in a trying time.
Very easy process to sign up with. Parked my semi truck in there lot. Thank you keep up the good work
Natalie provided great customer service.
Excellent service and secure environment
Enjoyed my experience with with your organization.
Very professional excellent experience I would highly recommend you guys
I love the way they treat me and they are very fair with the price on the storage, the lady at the office was professional and very friendly
Good customer service, assured us security is a priority for property left there. Downfall is access not available 24 hours to large trailer parking. Hopefully this changes soon.
Ernest is very knowledgeable in his job and professional.
I feel that things are getting better at the storage place
Very informative helpful I like the improvements made.
Our time with US Storage wasn't perfect. We had our registration sticker stolen and had something small stolen off our pop up once. However you guys responded well and changed your procedures to provide more security. In addition, your spaces are so large. Much nicer than othr storage spots.
Fantastic,no problems what so ever. Friendly staff and helpful. Large storage capable of holding a full size RV.
Easy! Only improvement would be to have local cell # on the door when they step out.
very happy with the service
It was pleasant to work with Natalee
Very pleasant experience. Very impressed
I’ve only dealt with one person, Ernest, and he was very good to work with. Straightforward, efficient, and friendly.
Very friendly and nice location.
Natalie provided excellent service. Starting with a big smile we went through a timely and very informative presentation.
Customer service was excellent
Fast easy and best prices in town!! Customer service excellence!!
Aracelli is awesome! She & her staff always on top of issues or questions you may have. I feel like I'm family here @ US Storage on Grissom Rd in San Antonio!
Wonderful good price and discount .month.
I needed a place that was near by, to store my trailer. Access was quick and easy. While there I had one break-in which I reported to the office. All in all the convenience was important
Easily accessible, good location, average pricing.
Aracella was very nice and respectfull, energectic and enthusala.
Satisfied very knowledgeable
Very accommodating and convenient place to store trucks and equipment.
Good experience, manager was friendly and helpful.
My rep Julian did an escellent job in explaining all I needed to know and was very knowledgeable in US Storage and what you folks have to offer
Araceli did a great job was very nice and friendly great customer service definitely will be recommending to all my friends thank you guys
We were very pleased with the support that we received from the US Storage employee who worked with us to secure a space for our trailer. We were stranded in San Antionio when our truck broke down leaving us with no way to bring our trailer home. US Storage made it possible for us to leave our trailer in a safe space while we work with the dealership to get our truck replaired.
Araceli is awesome! Organized & friendly
I have been at this location for many yrs. The experience here has been good. I do like the option that i have to pay. the access to the facilities is good for me. I have just rented an RV storage space and have been told that it is secure for my RV even though there have been thief on the facilities. In my 10 plus years i have been at this location it has been a safe at my storage. I would request that the lights at my location be fix. there are 4-lights out. i wish that the doors on my storage would be adjusted so that the doors would not bind at the top of the doors.
Thanks,
Tony Reyes
Great experience. Good hours of access. David is very helpful and a great person to be watching over our belongings.
- M. Murphy
Easy access
No theft issues
secure
Friendly personnel
Will do it again when I get another trailer
There was an attempt to break into our RV the second month we were with your firm. Some damage to the RV.
Employees very friendly and responsive to reported breakin.
The relationship was always professional yet warm and couldn't ask for any better service
Very comfortable, Very at ease,Very safe.