Great, very helpful lady was sweet communicative & easy process in getting my storage thank you!
Excelente muy buen storage and great location
I ordered my storage online on the last day of October 2 months for half-price when I got to the store Barbara was not very kind and did not explain anything to me. I paid for my locks and was out the door . a few days later the next months bill was due and I didn’t understand why my account is now default. Should I have known that I owed money I would’ve paid them that day that I bought the locks. She said I was good to go and that’s all I knew.
Hello Chadd, thank you for your feedback at our San Antonio facility. We apologize for any confusion you faced with your billing and for any lack of clarity. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Please email us at
[email protected], and a manager will follow up to assist you.
Really nice place. Easy access to my storage. Very helpful ladies in office
Best people in this storage
Muy bien de igual forma buena atención
I've been happy since day one. The only thing that I don't understand is why the rent goes up instead of down. Ok,I get it that everything does cost more these days but almost triple the rent isn't ethical. Other than that, Thank you. How do I apply to work for this certain location. I would love to live there like the lucky people that reside there. They are truly blessed.
With Barbara Moreno and Serena taking care of things and working with me I was extremely satisfied with what they were able to do for me. My only dissatisfaction is with the policies of all the self storage facilities in raising the rental so unreasonably every few months. That is not their fault so I don't blame them. The only other criticism I have is the fact that your units do not have lights in them. My new facility does and that allows me to working my units at night as long as I'm out by 10:00 p.m..
Ms. Moreno and Serena couldn't be more helpful !!! They do a great job of managing the property and providing excellent customer service.
It was a good experience, good staff very professional, thank you very much
Nice people that works there and I like the storage couse is close from home when I need it they are there thankyou
Fast and friendly service. I highly recommend
Pretty good. Although it rains a little in my unit. I moved things around so nothing gets wet anymore
I thought the sales representative was kind hearted with my situation. I was diagnosed with cancer last Friday. It has not been easy.
I would recommend them to anyone looking for a storage. They are very easy and painless to work with.
Everything went well and the service was great the clerk was very friendly and helped us with everything. Would recommend.
You've got good administrators & then, there's your "not so good". But, I'm dealing w/ life.
The storage space is adequate.
Be safe
[email protected]
Your local property Management people are wonderful. I do not like the fact that the rents keep going up and up and up. I'm now paying close to double what I was paying when I moved in. Once we've moved everything in I feel like you're taking advantage of us because you know how difficult it is to move everything again. That's the reason I gave you a zero rather than a 10. I tell everybody if the rates had remained the same or even reasonable. All I can do at this point is warn them.
Like the storages is very secured cameras everywhere nice and clean good place to store stuff I'm very satisfied
Customer service is a 10 and the environment was really clean.
Maritza was amazing and helpful!
This is a awesome place for storage, very clean. Would recommend to all my friends. Barbara has great deals going on.
It was great and cheap the Mexican lady with the glasses I forgot her name but just wanted to say was really nice and friendly and the other lady with colored eyes....smiles
very nice customer service and easy set up. they have good prices too
The service was awesome Nathan had great customer service and he’s very friendly I’d recommend others to this place of business. Thanks for all your help. And sorry for spilling the coffee.
Didn't know what he was talking about very unprofessional can someone call me 832-438-7885
Comfortable with the staff Nate helped me get my storage unit he was very friendly and helpful
US Storage on Blanco Rd
Really enjoyed the sign up process :)
Great experience I was glad to down size my unit. It was easy fast and clean.
Great communication,great price it was easy and done within 10minutes.Thank you.
Great and affordable price, the staff was friendly and helpful. The overall experience was completely great 👍
My experience was not the best in the beginning. I was overcharged for my unit. I was not told about any additional fees.
I had called and spoke with a call center rep who did not disclose how much she was charging me for and why. She ended up charging me for 2 months, in advance, with the admin fees I was unaware of and then made it very clear that I had to purchase a circle lock. Come to find out I didn’t have to pay for 2 months in advance and in trying to get a refund was told it would take 2-4 weeks to get a check, even though I paid with my debit card. I also found out that I didn’t have to get a circle lock, it could’ve been any kind of lock. I also had to pay more money because I didn’t have specific renter insurance information readily available. I was not expecting this to be so expensive or difficult.
Great experience, friendly staff and clean property
Es lo que esperaba, tamaño y ubicación
It has been a great experience storing our items with US storage, everyone has been friendly, helpful and professional. The site is kept clean also. Thank you
Nobody told me I would be locked inside the gate if we weren’t out by 10pm. Y’all also said you would charge $50 to give me a code to get out that didn’t even work. If it weren’t for the fire department I’d still be stuck inside the gate.
So far it’s been fine, staff is friendly, the check in process was easy.
I’ve been having problems trying to get in to my unit and I can’t go before they open or close bc I wrk between the hours of 9 to 7 and it’s just frustrating I’ve called they leave me voicemails saying my code is working but it still won’t let me in so it’s been a hassle trying to complete my moving situation
Muy contenta con el servicio fácil y súper amables en el escritorio muy recomendable
Customer service was awesome.
Your workers were very helpful and friendly. They assisted me with my needs and made this experience less stressful for me and my son.
Friendly employees, great service.
Awesome quick and very respectful
I was so pleased with the outcome of me getting a storage with ur company...I had tried other storage company's and didn't like how they didn't care to treat a costumer. Especially the person that attended to my needs ...Her name is Jeanette and she didn't let me leave until I was satisfied 💯 on what I wanted and needed.
This is my 2nd time going to that storage because it always makes me feel at home the workers always make me feel welcome safe save that my stuff is going to be safe they're always so helpful this last experience I can't remember her name but she was phenomenal she was outstanding she did everything it everything to go above and beyond to help me This is why I continue to go there because of the way your staff makes me feel and my stuff I know that it's safe and I appreciate all the specials that you'll have F specially in a time like this I'm having to move you know for whatever reason you'll always have specials and they always come compliment me in my time of need and I'm very appreciative of that and my overall reading to you is at 10 I'm not very savvy when it comes to all these things online I meant to push a 10 and it seems that I pushed the one no the 1 no it's a 1000% percent you are just phenomenal
Barbara made it a smooth, easy-going experience to procure our storage unit.
Very professional and customer service was excellent
It was great they were very nice and helpful. I will recommend this place to anyone.ms Barbara was very helpful .I give it two thumbs up 👍👍
It was very quick and helpful, Jeanette really went out of her way and on a Sunday too, she made sure that my code worked and that I had a lock and put the lock on for me and showed me how it worked. I will be referring friends to her that are looking for a good and quick and easy process in renting a storage. Thank you Jeanette for all of your help!
Great no complaints what so ever jeanette gave me great customer service and got me a good deal on my storage she definetly needs a raise
It was great I love the way the people talk to me like I'm a normal person didn't talk down to me I also love that you got better security than public storage which had a bad experience with them I also love it that you had a small unit that I needed not one that was just there
Good worker very friendly no problems
Very good, person helping me was very nice, I forgot her name but she gave me very detailed instructions on how to get to my unit and was super helpful. Thank you!!
Awesome encounter with the ladies in the front. Very friendly!
Your employee was very helpful. My family has used your storages for many years.
I already recommended u.s. storage to some of my friends already, I was, an am very pleased with staff, an this facility, everything was clean, an very simple to get around, I'm grateful I found this storage.
It was amazing they help me alot was the best so far very easy process an easy going
Great service Great Staff
Great people. Always helpful.great deals. Security is a plus never had damage to my belongings.. Thanks again. U.S. storage.
The lady was great no problems at all
Everyone was very helpful .very good customer service everything was very clean
Excellent service, easy and fast contactless process when renting online, property is very clean and well kept.
Muy limpios, espaciosos y muy amables al mono de dar información. Un servicio excelente lo recomiendo al 100%. Muy buen trato y el lugar muy limpio y todo muy ordenado 🥰
Muy bien muy trankilo y seguro
Awesome. Thank you & God Bless
joan
I had an emergency move from dealing with that stress Mrs Barbara has been great! And made it very simple for me. One less thing to worry about. Shes great! Highly recommend.
The lady in the front desk was real professional I would recommend this place to all my friend and family
Great! She was very polite & informative. Prices were awesome too.
Very very satisfied wit BARBARA the manager at the Blanco location!!! Thx Barbara
Easy and fast and great service
Maritza was extremely helpful and very professional throughout the entire process. She answered all my questions and concerns and made me feel safe and secure during this process. It’s never easy getting a storage and moving your belongings into them but I’m sure glad that I had her by my side because she made me feel welcome and easy. Thanks
Had a great experience. I was looking for something reasonable and central. US Storage had great pricing and was central. I would highly recommend for people who need a storage fast.
Excellent costumer service and especially the prices are very reasonable. Thank you Barbara excellent work !! I’ll give them five stars
It was excellent and fast service
I felt very blessed I was able to get the right storage unit I was looking for. Barbara was so nice and explained everything very well to me, I was just happy with the customer service I received🙂
The employee was very helpful in filling out the application. There was only one problem the gate codes that she gave me did not work but she kept her cool and acted professionally. The employee escorted us to the designated storage unit and suggested that a bigger unit would be better. I am glad to say that the 5 x 10 unit was perfect for my needs. I’m a little hesitant about recommending this location because the employee was a little pushy in getting a bigger unit. I felt she should have suggested the smaller unit first and recommend that a bigger unit will be available in the future if the need arises. Otherwise everything went well.
It was fast, easy and excellent customer service both on the phone and in the lobby! We called ahead for pricing and availability. Everything was just as explained on the phone. We were advised of both specials running to make an informed decision which was best budget wise and time wise for our situation. I also want to commend your employee Barbara for making a notation on the account regarding the special needs of my roommate who's items are being stored at your facility. My roommate is blind and we wanted to make sure they were aware in case he needed help getting to his storage or if they saw him walking in the driveways to his storage that he was a customer there. My roommate is very independent and does not always have a seeing person with him to guide him so it would not be unlikely he would walk to the storage since we live in the neighborhood behind there, by himself if he just needed to get something out of the unit. Excellent service indeed! Sometimes the human touch, especially with special needs people really make a difference where you spend your money and choose to do business with! Thank again Barbara, you are a rock star!!!
The person was very polite and efficient. The prices are much more reasonable than other storage centers that I have used.
Great storage place easy to get to & inexpensive. Love this place.
Your employee was very helpful and friendly. I love the prices and the place is very clean.
It was awesome. Staff was very respectful, knowledgeable and fast.
The storages r in good condition everything i put in there fit perfectly
i feel good about renting a space there. It was just what I needed and the employees there were so helpful and friendly. The only thing I wish is that I could access my storage unit at any time of the day or night. Other than that it's great!
Staff was great. Even though with everything thatis going on, i was not treated any less. Provided great information, gave me good deals.
My experience with US storage center was very nice and friendly for it being my first experience with them very nice people.
It was very easy and quick
I was pleased with the experience!
The manager was very nice and informative. I would recommend it to everyone
The lady that help me out she was very helpful And really a nice person
The customer service was excellent. From moment I walked through the door. I was met and greeted professionally. All details for obtaining storage were discussed. The price of rental time were great. Storage area is properly secured. I will truly refer friends and family.
Excelente! The guy I talked was friendly and professional, explained what I was getting! reservmed the space for mr. The manager at the facility was also very nice and made sure that was what I wanted! It was fast and easy! Would definitely recommend it!
Rep was very nice very courteous and explained everything .... She did give her name but I have a bad memory when it comes to names.
Was given the wrong entry code by employee filling in for the regular employee, so I had to wait for office to open to begin my move in. It was frustrating. Recommend code is tested as part of leasing process.
Very friendly, great spot , easy to go in and easy to get out .
I was comfortable and everyone was pleasant and helpful. I'm so glad that I switch to your company
Excellent very nice people
The front desk lady was very polite. She gave me all my options plus discounts that were available for me. Everything was organized and neat. I very appreciate the love and care I have received by this lady I had just met the day I signed my lease. Shes so sweet 😘
Very good customer service I would recommend this place .
Esta muy bien servicio bien
Very professional
Very well inform and friendly
Really nice customer service
Very helpful and informed with the rental agreement.
The lady at the office was very helpful and friendly. Open late on Sunday helped a lot.
Great service. Quick, professional and complete.
You're done very good treating me right kind
Person setting account up was pleasant, polite and very helpful. He is an asset to your business
Barbara has always been so pleasant and awesome to work with.
Very quick check-in. They were happy to show me the storage space beforehand. They have security cameras all over the place so I feel my storage unit is in good hands. The rates were very reasonable as well.
We were very satisfied with our experience. Only two suggestions. Show us a map with our storage room location. Letnus know that we have to enter the code to ”escape” the facility.
Manager was very helpful. Answered all my questions. I will recommend to my friend s.Thank you.
Mrs. Barbara was very knowledgeable, helpful, professional and very pleasant. I had many questions and she gave me options that helped me decide on what fit my needs. I’m very greatful, thank you.
Very easy process, great staff, fair prices, clean spaces!
Staff is very friendly and always ready to assist with anything
The lady was very kind and helpful we forgot her name and we love that y’all are open on Sunday’s it really helped us. Thank You
Barbara gave us great deal on 10×20 storage unit. She was very helpful and explained us all the details of storage unit and payments. I highly recommend her if you are looking for storage unit at decent prices.
easy and quick to rent a unit, friendly staff, nice storage space with easy access.
The lady at the facility was so nice and helpful to me. I love the value for the storage space.Thanks!!!!
It was great I would recommend you to all. The help was great and informative Barbara was excellent in helping me with the right size unit that was perfect for my needs.
the staff at this location is very enjoyable to work with at, as of now with have 5 units with her
Great customer service! Barbara was very helpful and explained everything in detail.
The woman that help us was wonderful. She explained everything well & was very helpful & polite.
I felt really special because I explained to Adel that I was moving but not sure on what size of storage room I needed and she was happy to show me several with a smile. And she gave me a deal I could not say no to. Then I went back a few days later to make my final decision and another lady was there and when I asked if I could see two of the storage rooms to make I make the right choice she was also was happy to show them both to me once more.
Getting my unit only took 10 minutes and I was able to being moving in almost instantly.The woman in the front were very friendly and helpful. Great service all around.
Very good. Good customer service. Helpful in the needs of the customer.
very satisfied with service and options given on units.
Warm, straight to the point, professional! !
It was very easy to reserve a storage unit online. The prices are affordable, and the staff is very nice and helpful. The process in renting the storage was quick and easy. No hassle at all!
It was good. They would always be kind when I was a little late because of how I was paid.
The lady in the office was great. She was very helpful and explained everything to me . I like this place mostly because of how she treated me.
Staff was always friendly even George and ready to assist. I love this location. Thank you Us Storage Centers Esmeralda Mendoza P.S I was there almost a year.
Very professional and appreciated the special that was offered.
Good. Commu citation was great, awesome customer service, and friendly atmosphere.
Great customer service, clean and safe. Have had several units here and never a problem.
Low fees to start, easy access, easy ways to pay your bill. Taken over by large storage conglomerate and Prices jumped almost $20 per month in the first year. Boo! Pushed me out.
Great service done 123 done taken care of simple as that.
Great service, made it very easy for us to move our things as soon as one day. Thank you for the help. (:
It was fine. It would be nice if there were lights inside the units that were on timers perhaps, so that it would convenient to go there in the evening to sort through things. The door on my unit had a plastic threshold that was cracked and as a result dust eventually covered all of my contents. Some mice feces was spotted in my things as well.
For my experience, at Blanco Road facility everyone is nice and friendly .
Giving us five extra days does come in handy at time of need .
So thank y’all !!
Very pleasant and informative lady helped me.
Customer service was very good happy with my service
Online reservation and returned my call in a timely manner. Very polite and explained contract thoroughly. I would recommend this facility to family and friends.
COURTEOUS STAFF, ALWAYS READY TO HELP.
Both ladies were very pleasant, accommodating, and answered all our questions. Excellent costumer service.
Adel was very helpful. The process was quick & easy!
Super easy and super quick and Barbara was great at explaining all the terms.
Great! The lady there eas very friendly and helpful. I hax 0 questions at the end , she was so efficient and thourough that there wS no need. Thanks guys
Barbara was awesome! She was such a big help. She made it fast and easy for my family
You all have the best receptionist ever. I'm glad that I decided to go with you all instead of someone else. The best customer service ever. Thank you.
great, barbara was very helpful and friendly. Made me feel like family.
Liked the location and storage area was clean.
I like the place have been here awhile. Wish we had access to a trash can at site. The staff, one lady is great and very helpful.
Very good customer service everything explain very well
Mrs Barbra was very helpful from the minute we walked inside the building. She showed us different units to compare sizes and gave us her recommendation. She was very communicative and friendly and had a great attitude. She explained to us our entire rental policy in great detail. Was more than pleased with our experience.
Adel was Great! Greeted me as soon as I walked in and helped me with everything I needed.
My name is Rebecca Rios not Herrera that's my middle name I'm satisfified with my service office lady was very helpful and polite thank you
Sales rep was exceptional. Top of the Line. Give her "A".
Hidden fees/ expenses... Very Disappointed !!
Friendly people. Quick transaction. 2 thumbs up
The lady that helped us is wonderful on helping us find out what size was a good size to get. The price is it unbeatable. She was quick and we were able to put in stuff right away. Thank you. You are great.
Staff is very friendly and helpful. They are caring and made sure we received a unit that fit our needs.
Not too cute nor upscale, but the price is right & that's why I'm here.
So far only had the storage for less than a week. Like the size and price.
Very friendly folks and the price is right
Rep was courteous and professional
Did a great job. Julian did a very very good job 2 thumbs up!!!!!
Good combination of Location and Price. The two staff members who assisted us were very professional and helpful.
Everything is great nice customer service nothing to really complain about
That you all are do a nice job with all your co worker.thank you much .
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