The unit was advertised as 5’ X 10’. It is actually 4’8” X 9’4”. Nearly a foot off makes a difference.
Hello Andrew, thank you for your feedback at our San Antonio facility. We apologize for the discrepancy in the unit’s advertised size. We understand that accurate measurements are crucial, and we’re sorry for any inconvenience this caused. Your feedback is important to us, and we’d appreciate the chance to connect further to address your concerns. Please email us at
[email protected], and a manager will reach out to assist you.
I didn’t get the 1/2 off the first two months so I’m disappointed.
The most polite and professional people I've ever met.
The storage unit is very convenient, clean and reasonable. Our experience has been very pleasant and the staff extremely helpful.
Great until the gate broke. But those guys were really nice and helpful and I feel bad because I was very stressed and paying movers by the hour when the gate broke but things like that happened and I know that and I need to apologize to them for being grouchy.
Outstanding customer service. Site Manager was very helpful.
I was amazed the rep that answered my call was so helpful after I was unable to connect with the manager at the unit I called.
Great customer service. Pat was
very nice and professional! We will highly recommend the storage facility to our friends!
It was a very efficient move in day!
Very customer oriented and very friendly.
Frank is the bomb digity dog!
I was well cared for so far by the US Storage Team at Fair Oaks/ Boerne
They have always been ok.
Very professional and well done.
Thanks, VR Gene Meredith
Staff is friendly and knowledgeable. They express a genuine interest in being helpful and respectful of your time.
Great experience. Daniel was very personable and went extra mile to accommodate me…
Great, Pat was awesome. I felt he really went above and beyond to help me. That is so rare to find these days. And he did with a smile and I could tell he was very sincere. Most people act like your putting them out. I was running late and he even waited for me. I would definitely recommend your company. Merry Christmas to all of you. April Braesicke
Great experience, pleasant property manager, reasonable price.
great! The staff are very helpful! I have been here many times and I will come back again.
Everything was so easy from the beginning to end. Most storage units are about the same so it comes down to personnel & who you feel comfortable with. Patrick helped me all the way through. He was professional & knowledgeable.
Everyone was so awesome
Patrick checked me in and was the best to work with! So glad I found you guys!
Patrick
excellent...personel has done excellent job. from get go untill now. #10
Great ! Galen went all out to get everything set for me a very nice and helpful guy!
Great the gentleman that helped us was very friendly and got it done quickly do to our time frame is
Great, quick and thorough.
Comfortable, secure and exactly what I was looking for.
Staff was very helpful in making the moving process easy for me highly recommend
Pat was friendly, helpful and very professional.
I am very disappointed. Storage units keep getting broken into and management is not doing anything about.
Just yesterday after meeting with Manager about one of my storage units being broken into, I noticed that there where two more units that were broken into on top of the others that were discovered that morning.
I called district Manager today but still haven’t received any call back.
Their lack of concern for the break ins is alarming.
Debating on moving storage units.
Very easy quick and efficient
Management was very knowledgeable and accommodating
Good and professional customer services.I’m feel very thankful and helpful. Gracias
The rental experience was very efficient. Patrick was very helpful and I was quickly rented a unit. Lock was provided, the code given, I had my truck unloaded and everything stored in under 1/2 hour.
I had a Great service and I found availability for a storage with the space that I needed so I was very happy to find a solution to my storage needs
So far so good! Nate was really helpful! My friend Ramiro Sagovia referred me to you. He says hes been with your company for a long time and has had great service!
They were professional and clearly explained all the rules .
It was time efficient, customer service was excellent, and I felt very satisfied.
It was great. We were greeted with friendly cheerful smiles
As well as can be expected! Friendly people and courteous service.
Good communication on phone call about the facility etc. good service
Excellent, Patrick was very knowledgeable and professional.
Today, I enjoyed a great example of excellent customer service. Needing a self-storage unit at the TX IH-10W location near Fair Oaks, I visited USstorage’s office for that site. With property manager Patrick Tierney’s help in choosing a size and location, we settled the account and then Patrick offered to accompany me there for an inside look, an exchange of locks, and a handshake of approval. He followed that with an offer to help with move-in! Impressive indeed. I’ll recommend USstorage, and Patrick, to anyone in need of storage space in my area.
Thanks, Patrick.
Dick Largen
Boerne, TX
Great service by the staff
I recently upgraded to a larger unit and the staff was very accommodating. Thank you!
This is the worst customer service from a large company that I have ever experienced! When a hole in one end of my unit floor is not fixed for 8-12 months and after calling and emailing at least a dozen times combined the issue is still not resolved. I finally did speak with the regional manager last week so we’ll see what ends up happening but I have serious doubts anything will get done once again!
Great friendly staff. They work hard keeping the property clean and secure.
Everything was great. Pat was very helpful. Entire process was quick and easy.
Quick and accommodating
Pat and Joe were great to work with
Staff is very professional and made check in easy, great location.
Awesome. Manager was very professional and extremely helpful.
Great place to store your stuff
Joe provided excellent customer service to meet our storage needs. Easy process and done in a short amount of time. Many thanks to Joe.
Everything went well, would have been better if I had been advised of proper lock to purchase for my unit. I was allowed to purchase wrong lock then had to return lock and get the proper lock.
It was easy, and not time consuming at all. Friendly staff.
My experience was pretty good.
Friendly People! Very nice and helpful. Would recommend to anyone that needed storage.
Staff was very helpful and friendly.
The staff went well out of their way to work with me even staying after closing until they were finished with me. Maryanna(spelling may be incorrect) gave fantastic customer service which you don't get everywhere anymore.
I made arrangements with the previous site manager, and he left to another location, so I worked with the Mariana Guzman who was able to find my information and place my Travel Trailer in the same area. I was in and out of the office and ready to bring my Travel Trailer the next day from out of town. This was important to me because I had not spoken to the previous manager since last June, but all information was registered, and final booking was a snap. I will be back every year.
The experience was great! All of my questions were answered and we were shown everything we needed to know right away.
I just moved into a new home and difficult to get away. I was able to make my first payment over the phone to hold a spot for me. I’m coming in this Friday to sign the contact.
Fast and friendly service. Got all our questions answered. Even was recommended the easiest way to cone and go with the shortest route.
Very professional and courteous
I had a great experience getting my storage unit. Smooth transaction and very helpful staff. No complaints.
AJ is very friendly and helpful thank you
Sam
Very thorough and friendly
Good location and price. Friendly staff.
It was a simple and enjoyable experience. My representative was knowledgeable and friendly which made the overall experience great.
Excellent customer service
It was pleasant. Choices were presented and all aspects of lease were explained. Audra was great to work with.
Outstanding customer service. It was a great experience.
We felt catered too. While we understand we were able to get one of the last units our size we didn’t get treated like just another tenant. We were treated with respect and importance.
Great experience a little over priced.
Beautiful, clean facility, easy access through private gate code and super friendly staff!
Paris and team were very friendly. The campus is always clean. I feel my property is safe.
I was very happy with this entire transaction. Specifically the gentleman named Erin I dealt with made the experience quick and painless. He took the time to show me some units so I could get a feel for the sizes available, and was very friendly and personable.
The only issue I had was I was unable to get into the gate later that evening. My code did not work. I assume the system takes some time to update possibly, but with a truck full of stuff it was pretty annoying.
US Storage was recommended to me by someone who has a unit there. The process of finding a unit and reserving it online was easy. The personnel at the site were very friendly and answered my questions. The person walked me to the unit and showed me how to use the entry code. Yes, he personally showed me how to do it as he could see I was somewhat unsure.
The unit was clean and I like the climate control feature.
Very easy and very helpful
Very Military friendly, would definitely recommend to Military families in need of storage.
Very convenient because it was close. Friendly staff. but ditch the masks.
Staff was very helpful and property well maintained and safe
They were awesome and very accommodating
I had some initial issues but the on-site representative was very accommodating and in fact assisted me after normal business hours! Outstanding!
My experience working with you all is great. My only wish is that it would be nice if my storage was 24 hour access instead of 6 am to 10 pm. I like to fish and I’m storing a boat. I sometimes leave at 4:30 or 5:00 am. This means I will have to pull my boat out the day before and park in front of my house which means the security I like of a storage place is not really getting fully used.
Other than that the professionalism of the staff and conscience of different payment methods is fantastic.
Everyone very nice. Storage unit clean and secure. Very pleased
Maritza was great. Answered all my questions. Very friendly
Very personable and professional
. Took the time to show me the unit and make sure it worked for me .
Very polite and friendly!
Professional. Courteous. Friendly. Found exactly what I thought of finding. Thank you.
Efficient and reasonably priced
Experience was fine. US Storage promptly returned our calls. Unit was as described. Facility appears cleans.
Professional and friendly
Easy process renting storage unit and very convenient location.
Maritza was great. On line
Quick action and was very pleased
Great overall experience setting up a new storage unit
AJ was very helpful and did everything possible to meet our needs.
AJ was very knowledgeable and very helpful. He was very courteous and thanks for being open on a Sunday as well!
Excellent - No Issues - All went well - AJ went above and beyond to be helpful. The Unit we rented was very clean - again no issues - r m b -
Great… the young man who helped us went out of his way to get us started with a storage space.
This was a very easy and perfect experience. We were unsure of how we were going to get our stuff stored. Close to us, easy access and staff was great
Jason was very helpful all the way around. Starting with helping me decide the size of unit I needed to accommodating my schedule. He even lent me a lock! Thx. I’m
EXCELLENT CUSTOMER SERVICE,BOTH BY PHONE & IN PERSON,A J SHOWED ME WAREHOUSE & WENT BACK OFFICE TO SIGN CONTRACT,DID NOT TAKE LONG AT ALL,VERY PLEASED,THANK YOU
The cleanest storage I have used. The gentlemen was about to leave but instead turned around and helped me with my storage unit reservation. He even used his leaf blower to make sure the unit was clean. Excellent attention to detail.
Great profesionalism from both Maritza and Yasmen, they made the process smooth and easy.
Staff friendly and helpful. Easy to set up payments. Overall great experience.
AJ was very nice and professional. He explained everything that I needed to know. It was a great experience overall.
Extremely pleased-professional and courteous service! Went the extra mile to make sure the key/lock mechanism was understood.
The two lady's at the desk where awesome and made the process simple and fast . They went over the contract with me and explained it.
How ever I believe that the rates are a bit too high.
I was expecting to pay around 150-160 USD per month not over 200. If you could lower my rate a bit it would be awesome in all honesty.
But the customer service was EXCELLENT! along with the storage facilities.
Thank you all and God bless yall !
Arnold Bosch
Great. The manager took time to show me all storage options and addressed exactly what I needed. Best storage service ever.
The manager was very informative and helpful. I found the price point to be accommodating and fair. The units are nice and the property is well managed with great security.
Attendant was super friendly, courteous and very helpful. Your rates were fair and lower then other storages in the area. The only suggestions I would have for you is that your units need to be cleaner with doors that lock without hassle.
Great experience, Jessica / and AJ are awesome.
Keep up the good work and thank you for being patient with me and meeting my storage needs
So far it has been very good. Everyone is friendly and very helpful.
I called to cancel unit. But never received a call back or refund on deposit
Friendly staff. Got us set up in a matter of minutes. Auto pay is a great feature!
It was great all around, best experience I ever had with a storage company.
Very good interface with manager.
I rented a 5x10’ space with ease. The cost was $ 52 / mo. on monthly basis.
My experience with US Storage Centers was outstanding. I worked with AJ in setting up storage for my new RV. AJ was proactive in making sure everything was in order. He was professional & knowledgeable. Getting storage for a 35 foot RV in a location you want is not easy. I’m grateful AJ went out of his way to make sure it all came together.
Great!
Friendly service with a positive attitude
Very clean and well-kept. Quite courteous and efficient rental initiation.
Very friendly and very reasonable price.
AJ was awesome! Polite, professional and helpful.
it was a good experience!
Friendly everything went smoothly from renting to moving in the unit
Great. I can’t remember the name of the guy that helped me at the counter, but he was very friendly and helpful.
It was simple, fast and super easy! The customer service was also great!
Great and helpful staff! The price is moderate. Units vary in quality so make sure your look at your unit before u get it.
Was great, friendly and helpful staff.
AJ, the manager was very knowledgeable and helpful. He was very professional.
Process was easy and fast. Upgraded from a 10x10 to a 10x20.
Very fast and smooth rental
Great...appreciated the excellent service from AJ.
Great experience? The manager AJ, WENT OUTOF HIS WAY TO HELP us.
Great location and customer service!
Nice staff and everything went smoothly from the online application.
Great incentive to get people in and rent a unit but when I shopped around the cost was a little high. I factored in convenience and ease to get to so this place sold me. The nice staff is always a helpful seller and made it easy for me to choose this place. I don't mind paying for courteous, professional, and fast help.
Great the guy i talk to was awesome everything went well
Friendly, efficient and fair.
It was great, everyone was so helpful and they called back very timely.
Great! Quick smooth and easy
I have rented storage before and to make long story not a good experience at all... I feel like Im a used car lot.
US Storage made me feel welcomed and very professional. Thank you!
Respectfully
Eric Owings
Excellent Staff was informative and very helpful
It was a pleasure working with your Staff securing storage space.
Was good. Friendly and knowledgeable
I was greeted respectfully and attended to politely by the Manager. My questions were answered and instructions about the storage and facility were clear. Thanks
It was quick and efficient.
Very positive, AJ was friendly and very informative.
A.J. went above and beyond the call of duty helping us get a storage compartment. He made the process absolutely painless. Further, he is such a friendly person and it was obvious he knows what customer service should be.
I had a great experience with US Storage.
Good. Informative on storage and process
The gentlemen you have running the department store is very customer service, professional and highly knowledgeable.
Friendly, professional, very helpful service when we arrived. I had made initial reservation on line and had made a mistake. At the store AJ Marr kindly corrected it and helped get us set up. Very good experience.
Great, Kimberly was very professional and accommodating.
Excellent customer service! Kim and AJ were both very nice. AJ really worked with me to ensure I got the correct size storage unit. He explained everything and escorted us to the unit. He was excellent!
Kim was super helpful, showing us the different sizes of the storage units, along with all the pertinent information needed as far as prices, etc. The grounds are very clean & I feel my items are safe to store at this location.
Very good. Quick, responsive, organized
kim at the ih-10 location is very helpful and made my experience very easy.
My experience was fast, easy, efficient and painless. I was in and out in a matter of moments and got exactly what I needed, and on demand. Thanks !
A. J. Marr provides excellent service
Positive very accomodating
Easy, A J was very nice and helpful, and all arrangements were easy even when Corona Virus
Your customer service person Kimberly LaMunyon is first rate detailed and friendly and deserves recognition for her hardwork and attention to customer service.
very good you people very kind
Really good, Andrew was super helpfull.
It was very good. Prompt attention on schedule, size of the units, price
Great service. Great personal.
I look up to the Manager and his staff with a great deal of respect and admiration for the affable and competent manner in which they responded to my request for assistance. Every consideration was given the needs of my daughter and grandchildren as they prepare for the deployment of my son-in-law to South Korea.
AJ was very friendly and helpful in renting our unit. The whole process was painless and he let us know everything we needed.
My experience was wonderful, staff were efficient, helpful in deciding between sizes of units and cognizant to my needs. Overall a pleasant experience.
Very nice and helpful people! Had the space when I needed it. They knew the best locks and why. Excellent location.
The employees were very professional and considerate.
Organized. Informative. Hospitable. Quick.
Jason was very knowledgeable and friendly. Quick, easy and painless transaction.
Sam was terrific! I truly appreciate that you were kind about canceling as our garage storage became available right after I had made arrangements with you all. Also, the property is really clean, and I felt safe there. If I ever need storage again, I'd certainly call you all.
It was great, very friendly service. Really good location and the storage is in really good shape.
Staff very friendly. Showed us storage unit options.
Excellent friendly service.
Staff were able to show me multiple units to help my decision. They we friendly and well informed.
Kim was great and everything went smoothly
Manager was very forthright and professional.
THE STAFF, ESPECIALLY TIFFANY ARE FRIENDLY AND PROFESSIONAL.
I ALWAYS have a great experience at your San Antonio – Ralph Fair location. Tiffany and Sam are courteous, professional, and accommodating to my needs. I appreciate their genuine customer service skills. Tiffany and Sam are assets to your company.
Great. You are courteous, friendly, helpful, and gregarious.
Great service! Very nice facility!
Excellent customer service & support going through very emotional divorce.
Your staff was very helpful & professional during the process.
You were very helpful to explain everything I needed to know about your facility and you helped me with the required locking mechanism
Jennifer was absolutely excellent. Great hire. Her customer service couldn’t be beat
Friendly staff, secure environment, easy access.
Customer service was amazing! Very helpful.
Awesome experience. Your computer system was down, and every effort to get the paperwork done quickly and efficiently was taken by your employee!! Thank you!!
The whole crew was great but Tiffany was really the best. Even when there was not a place that was big enough she told us to relax and she would make it work and she did.
Great people and great service.
Great customer service and very professional.
I never leave reviews . Mostly because service is never so over the top that I would go out of my way to leave a review. However my experience with this place of business has been so over the top and has exceeded my expectations that i felt it warranted a positive review. Prices are great. Staff is amazing. Would recommend to anyone looking for storage of any kind .
Everything good. Just moved in.
The staff is professional, friendly, and responsive. Very pleased with the experience.
Very friendly, knowledgeable and professional service. Secure entry and storage space.
Tiffany was awesome. Great customer service. Also security is great she called when movers need to get in to verify. Loved that.
Kids loved riding in the golf cart! Service was awesome!!
Everything was handled very efficiently.
Great. San was professional, knowledgeable and answered all my questions.
I had a wonderful experience amongst a tragedy. The team was having a meeting and training and they paused pulled me back and aided me in getting a unit. It was an emergent need that they aided to with compassion. True empathy for my situation was exercised and it was a great experience. The unit is climate controlled and very clean. Wonderful service and team
Everything went great. My online reservation was confirmed and we Took possession one day before our target date.
This place is awesome!! Climate control is amazing your things won’t have to endure the heat. Staff is friendly and they have military discount!!
#winning
Wonderful! Tiffany was so helpful in finding the perfect unit for our motor home. She was extremely knowledgeable about our options & was very thorough in her explanation of the policies. Plus, she was very efficient & personable!
great staff !!!!!
keep up the good work !!!
Easy to work with. Helpful.
Great experience and good customer service. Thank you
Tiffany was so helpful and had Great Customer Service.
I had an wonderful experience with US Storage Centers. The staff was very professional and helpful. They answered all my questions and were very eager to help with anything we needed. It was great doing business with your company and I will definitely use you again. Thank you for such a great service.
Assistance was very helpful and made it very easy for us to get started on our use. Appreciate the heads up we were given to consider while leasing space.
Great people running the location
Very professional. Nice facility.
Very friendly and accommodating staff. Clean storage environment.
Most helpful; I was well informed about my options and costs.
Easy people to deal with.
Mark was very helpful and had great customer service.
The employers give me an excellent customer service Thank you,
Very helpful and professional staff. Good clean facility.
The staff were very friendly and courteous. They answered all my questions and helped me get the storage unit that I wanted. They walked me through every step of the process. I am very satisfied with their service. Also, the cost of the unit is very reasonable.
Quick and efficient service and they ensured I had the correct size unit
Tiffany was friend and a great help, got us all set up in no time. really appreciated how smoothly things got done. Thxs a bunch. MMR
Signing Up was very smooth and they worked with the difficulty I brought to the process very well.
I needed a storage unit to get some things together as I am moving out of the area. Everything was explained to me. My unit is on Ralph Fair Road next to the Valero and it was so convenient, The process took only a few minutes. They were very friendly and I got my first month free and half-off the second month. It was very inexpensive. I love the gate and the code to go in and out. Everything is really clean and well lit. If anyone is looking to get a storage unit, I highly recommend US Storage Centers. Sharon
Just a wonderful group of employees so kind and helpful. The unit I have is clean and secure.
Great customer service from the team at US Storage Centers!
I have never been treated so friendly from a storage facility! The lady helping us (I wish I had remembered her name) was very hospitable and friendly. She helped us find the perfect unit that met our needs and made the whole process so easy. I would recommend this place to anyone looking for a storage facility!
I had a very pleasant experience with your employee Mark he was very patient and kind and helpful to me in every way possible your rates are excellent and I like the fact that I have access to my belongings anytime I need them thank you so much for making this an easy no hassle experience kudos to mark
Great experience at US Storage where it’s safe and they really look after you and provide a good service all around. Highly recommend !
Very profesional, helpfull and courtious . Both Tiffany and Mark are exceptional in helping the customer.
The people at the storage center are amazing. thank you for all your help and assistance. you guys are the best.
Very friendly staff. Clean warehouse with good security. Very pleased
Tiffani. Mark and Patrick work hard to accommodate a Renter’s requirements which results in a welcome to the family feeling.
Had a great experience with the whole process, even thou the computer system was down , Mark Martinez was patient to get all the paperwork needed for me to sign and explained the process. Very satisfied
All was great! Easy process that Tiffany made even easier.
All in all, great experience... Super simple to move in, customer service was on point, and moving out couldn't have been easier.
The team at US Storage is second to none! They helped me get what I needed. I had placed a reserve online only to find out that it was not going to fit my needs. The team was quick to relocate me to another unit that could accommodate my requirements! Give these guys a try, you will be happy that you did.
Tiffany was most helpful. Prices a little high.
I appreciated that my experience was quick but not rushed and that the salesperson was professional and personable.
Special thanks to Mark Martinez for helping me out. Great service with attention to detail.
Walking in it was very clean and welcoming. Mark was the young man that had helped us. He was great. Very informative and looked out for our needs. I would recommend this place most definitely if you are looking for a storage place
Efficient, friendly service
The team did a wonderful job at explaining special sign-up deals without coming across as overly-pushy. Micah and Mark (I believe that was the gentleman's name) exhibited wonderful customer service as well. The location was clean, staff was friendly, and management was flexible in meeting my storage needs. I would recommend this location to family and friends!
Employees were great. They were nice and eager to assist me in meeting my needs.
Customer Service was professional and knowledgeable on the the unit space I needed for storage at an affordable rate.
Great help, very good storage facility!
Polite, professional, friendly.
Micah (the manager) was very knowledgable, professional, and easy to deal with.
Excellent customer service. I would highly recommend your business to anyone.
Very good except the requirement for insurance on what I store there. Renters should be able to sign a waiver if they don’t want to insure their belongings.
Nice people who do all they can to help you.
Very Helpful with getting me the best price for my units.
Adel and Micah at the Leon Springs Ralph Fair Rd. branch were Awesome!! Thanks...
I want to say that the people I dealt with are extremely helpful. They found a unit close to the one I was already in because I no longer needed the larger unit but wanted a smaller unit. They were considerate in allowing me time to transfer my holdings to the new unit and very concerned that I had everything I needed to make the transfer successfully. Great staff, great company!
It was okay I like the fact that I could just punch it in my coat and drive-thru and do what I need to do in my stories that was cool then it's going to new office and check in I like that I should be back in your area by 3 to 4 months most likely I'll see you again guys thanks for your help
Very nice Mica is a great asset she explains ever she makes you feel comfortable very knowledgeable about your units goes over contract so you understand everything she is not pushy at all your units are clean as every and big plus
Very friendly, made me feel right at home.
Fast courteous service, rep explained everything in a clear concise manner. One day service was storing my belongings an hour after contract was done. Would recommend US storage to anyone looking for quick efficient service at a competitive rate.
Great when I called to move my things out because I live out of state. Thank you for being so understanding and taking care of buisness
I was very impressed with the attention to detail we were given. They answered every question we asked and provide insight into how we could better until space for storage. Truly professional and it was a warm experience.
Thank you for putting up with us! Patrick is awesome! :)
Everyone was so nice and kind. There is one girl in particular that I liked the most. Her name is Micah Rodgers. She went out of her way to make me feel welcome and did everything she could think of for me! She was really cute too! Thank you for your great customer service and please thank Micah Rodgers for landing you a customer for life.
Everyone was friendly and welcoming...not to mention the discount on my first two months rent! Oh and a great location as well!
New pavement throughout, and lighted security to boot. The only thing that was not done that I was told they would do before moving my stuff in, is that they would sweep the dirt and cobwebs out prior to me moving in.
Other than that, its a great deal, and wonderful location for Leon Springers and Fair Oaks folk.
Very smooth and easy process. Two units currently and have been very very pleased with service!