It was my first time getting a storage unit with them but made my experience a good one.
I am completely applaud the service was great everything explained fully by Mr. Elton with excellent customer service Mr. Elton went above to make sure I was completely satisfied and I am. He was such a nice guy!!
The stuff was very nice helpful and the customer service was top tier
I love the way that y'all run your storage. But the only thing I don't like is the way that it went up after I have signed app and I did not know it was going to go up now. One of the other people that's written from you guys says that y'all constantly be going up every month. I hope that's not true. But time will tell.
They were awesome, a true blessing. I paid for a public storage storage unit. Told the lady how many rooms I had, what was in them, how many boxes I had and paid a week in advance. When we got there it would not hold one room of furniture. They wanted me to pay an additional $180. I didn't have it. They refused to refund me so I lost my money and they also refused to credit me. I left, prayed and were driving and happened to see US Storage. We pulled over and they helped. I was able to get all my things in within 45 minutes and I was so thankful. They even gave us bottles of cold water. I truly thank God for them.
The ability to get a unit when requested.Spacey unit for the amount of money. Convenientnt location
Excellent service!
Very Professional, office clean and he answered all my questions.
Mr Elton was a great help!
I like it and the people that work there was nice and my storage was clean in side when I got it
It was great! Mr. Elton was extremely helpful.
Bad review took my money and will not give me a storage. Store representative was rude.
Very affordable and convenient
Mr Elton is a Wonderful Friendly Gentleman. My Husband and I are very pleased with our storage.
Very clean and nice great service I really appreciate all the help.
It's a good storage to have been there since 2021 until now
Absolutely excellent experience.
Great experience I was expecting to pay way more for the storage unit I got.Come to find out it was way cheaper and I received a free month.I will only use them in the future.
Great customer service
Should model your employeed
After the young man
Great customer service Elton and Natasha also Keisha they was awesome
Every Staff member was so polite and friendly
You charged my card for a 10x20 and you didn't rent me the unit and didn't receive my money back
Excellent, the process was so easy.
Elton was a great help and really listenes to your needs ...
I'm so very 😁 impressed with my visit and getting a storage the clerk that helped me was awesome..made my day..you just don't find customer service like that anymore..he is a keeper...
Mrs. Phelps was good help. She even cut here lunch break short to assist me so Thumbs up to Mrs. N. Phelps she did a good job.
It was a pleasant experience. Thanks
Love it Very kind very professional thumbs up 👍🏿
My experience was wonderful and Elton’s customer service is top tier! I would recommend this facility to family and friends any day.
It was a good experience real friendly people
I love the experience of US Storage
Very professional, they explain everything to you to understand the rental experience
Sunny was super sweet and kind.
I would have liked to compete the check in process online but I understand the need for verification. Sunny check me in and helped me to get familiarized with the facility. I enjoyed working with her, she was very welcoming and friendly.
Sunshine is whom I worked with and she was amazing and gave off extraordinary customer service
Love us storage they had what I needed and the manager Sunshine is great at her job and always happy with a smile and the office always clean and smell good .
Is was a great sunny was very helpful
I had an amazing experience I needed a storage unit ASAP and the woman in the office went above and beyond for me to help me get me in the door and get me the keys to my unit that day she was very precise and informative on what it was getting into I had been to two other units where I kept very very important things that were stolen ultimately she gave me the confidence in this property and I don't regret it somebody give that lady a raise
Sunshine was excellent and explained everything precisely. She reassured me that you guys were clean and rodent free, which was my concern.
It was a great experience . The agent Sunshine is fantastic her customer service is beyond helpful. She was so informative.
It has been very good experience for me and sunny has been extremely helpful and polite
I really enjoyed the positive energy that came from Jay at this location, I want him to keep up the good work and his good customer service I really enjoyed it they both there was very very positive energy and great customer service skill at this location please keep up the positive attitude
Very Positive. Sunny was a breath of fresh air
Very good customer service
Sunny was great! Very helpul
My experience was excellent, I would recommend this storage to others. They will help you as much as they can.
The experience was great!! They were so helpful in the process!
I wasn’t that happy about it.
The attendant was very friendly and helpful, energetic and smiley.
Confident my belongings will be safe and accessible as long as I require storage. Excellent and professional welcome. Provided the information needed to meet my requirements at this time.
You increase your fees to frequently!!!
**Staff was great :-)
Wonderful staff Nechelle Elton and Sunny. They are great honest yet bold marketers that make you feel that you can trust us storage with your storage needs. They were Friendly and knowledgeable of the company's products.
My experience was great . Sunny was super helpful and professional
The staff is great!!
The rent increase is to FREQUENT!!
Absolutely fantastic. Sunshine made my day so exciting it was like a ray of sunshine 😊❤️
I had a great experience because Sunshine provided exceptional customer service. I will recommend this US Storage location because of her caring manner and customer focus.
I luv Sunni!!! She is very informative and efficient at her job.
My experience this far has been pleasant! Since I started mid week the clerk honored 50% off my next month!!! I’m so grateful. Thank you Ms. Shine☀️
We have had an absolutely superb experience with your company! We spent most of our time with Sunny, who is an absolute angel of support and help and cheerfulness. Also got some great support from Nechelle And the man whose name I forget. All very very helpful but sunny was just the person we dealt with day in and day out and she was totally amazing!
Great place,very Honest people I really like it A+++++ thanks for been there 😀
Awesome service and sunshine gave me excellent service and great customer support and I believe that she needs a raise for her good work.
Customer service was awesome! Unit’s is very clean.
This is my 2nd time using U.S. I was before and am now, satisfied with price, service, and location.
Sunny was the best person ever ,she know just what to do and i thank her 10/10 for me
I was very satisfied, the lady at the desk was very helpful and polite.
I Feel Good With The Experience, Sunny Was Very Helpful At The Storage Unit, But On The Phone When I Made Reservation Friday 06/16/23 With Call Center I Was Charged $109- And I Don't No What For, I Was Told That I Would Get A E-mail Receipt And I Haven't Yet But A$109-Is Showing Being Charged To My Card.
My experience was awesome. Keisha was very pleasant and assisted with all of my needs. She was very familiar with the property. I would definitely recommend US storage for your storage needs!
I love it
Staff is helpful
Sunni is wonderful and great customer service.she went above and beyond herself.8 stars in my book.thanks so so much
You have a customer for life!
Sunshine was the best. Great customer service!!!!
Sunshine was very nice I will come back
The staff was so friendly and walked me though the process quickly . The unit was clean and ready when promised .
It was great. Sunshine was wonderful.
It was most definitely a great experience
It was a wonderful experience. Mr.Elton was a great help. He did a great job very friendly, and made our storage experience pain free.. if we every need storage after this I pray that mr.elton can serve us.
Wonderful!!! Sunshine took good care me with great service and a beautiful attitude
Sunshine was our sales associate and she was superb! Great communication, very professional, energetic. The facility was ready and clean. Awesome! Thanks
Great experience every time
Sunshine was very very helpful with everything!!!. She has great customer service!!!. And the space was very clean and easy to move front nice and clean!.. Happy you guys was able to assist me in my time of need. THANK YOU!
I had a great experience and Sunny was great and very helpful.
My experience was all positive, from the beganing to the end . I would like to say thank you to your employee Elton.
Thank You Sunny! You delivered excellent service and made this painless for me! You truly brought the Sunshine to my day!
Very satisfied and it was like I was among family Sunshine treated me as if she knew me a long time
Awesome. Ms. Sunny was a some pleasurable. Had me in and out so quick and was so helpful with getting my driver to the correct location
I was taken care of by a wonderful lady. She was warm kind and funny. She addressed all my concerns and questions. She is a great employee! You should be very proud of her!
Sonny was very nice, genuine and outgoing! We need more people with that type of energy in customer service
good beside the gate didn't always work
It was a very nice experience
Very helpful
I had a wonderful experience easy to reserve a unit just what I needed pricing was in my budget Sunny at my location was a sweetheart walk me thru this process
Good informative experience.
The experience is great Nechelle us very professional and kind, made the experience pleasant.
This is my third time listen a storage from this company I really peoples are very kind and nice
It was pretty easy and covered my needs for storage. Staff was polite and helpful.
It was great 😊 everyone was nice and profession.
Thank you
The staff Saturday was great and very nice
They have the best customer service ever
I sent this in already. Everything was great. T he staff was very friendly & knowledgeable.
Came in frustrated & pressed for time, Sherry took care of me!
The lady there was very helpful and if I was greeted with individuals like her, I would definitely use this facility again.
I will li to ex press my experience with the Represent Miss Sunshine. She was so professional. She is the right lady for the job..
Very comfortable in dealing with the staff on property who were very polite
My experience was very pleasing and delightful. Sunshine exhibited awesome customers service and was very knowledgeable in her field.
It was great! I really enjoyed the service and I definitely feel as though my things are safe.
Absolutely wonderful experience. Sherry was the best made the process smooth.I recommend.
Very good. My different options was clearly explained to me. The size and the pricing of the storage fits my need.
Sunshine is very nice person ,
And very professional , she’s explained to me very clear
I’m feel so good 😊
Sherri was great she was nice informative and very helpful he storage was clean and cool and safe looking I really appreciate the help that was givin thanks
I feel that the process to rent a storage went smoothly and I would definitely recommend them friends needing some extra space.
It was quick and easy sunnii was very helpful. 🥰
Love every minute of it.
Great staff. Nice clean storage space. Very affordable pricing.
Very professional, good customer service and prompt.
I had a good experience and tell my family and peoples about this place. Love it
Overly satisfied and confident in my decision choosing US Storage as an ideal facility for the storage of my personal belongings. The on site attendant was professional, courteous and an impressive US Storage representative
Ms.Nechelle Phelps was very very nice and very helpful in getting me into my unit with no problems. She's a very sweet and beautiful lady great work.
My experience was pleasant. Thank you.
Very good this my second time using this storage company every time I need to store my things I like that they give you a truck
Some of the best customer service of experience in a long while
It was very helpful and caring polite and considerate.
Thanks for the storage space had no where to go the lady manager was really nice
I am a returning customer for a couple years back but your service was great as always it has always .The Lady who helped me was real friendly keep up the good work
It was great the manager had great customer service and made me feel welcome.
The service was very nice and helpful!
I recommended this storage to my mom. We told the salesperson inside, but she never mentioned the half off of next month rent I could of have. Otherwise, I am pleased at how clean it is.
I have never used a self storage before n was very pleased with your associate who helped us get a convenient spot to store our belongings. I never got the girls name but she was very helpful 😂
Very friendly, nice and clean.
Great. Representative was excellent.
Nechelle was a pleasure to work with and she made the process easy
Thank you
Great everyone assisted us was awesome.
I had a great experience.
Very welcoming. Great customer service.
Employee was courteous and professional. She was knowledgeable about current promotions, and quickly got me into the unit I needed
Love how helpful and friendly the staff was. How fairly clean the building is too.
I believe in good customer service. And every time I visit u.s. Storage Centers. The storage facility grounds are always clean and kept really nice and professional looking. And if I have questions about anything. the staff is always really friendly and knowledgeable about my questions. So that's why I choose us storage centers and I will gladly recommend anyone that's looking for a storage unit.
Yes de Places Nice but I got here 8pm and a try to get out 8:20pm but gate not open and I m still here is 8:57 nobody here to open what is the dill?
I feel that the units could be better protected from the heat with insulation in the drive up units. Because insulation will shield the heat from damaging our items that will be stored in the units. But for as personally, good customer service
They had excellent customer service. I would recommend them to others.
Satisfacción good people in the front desks I think it’s good place and great price 👍🌻
Tiffany was wonderful very helpful and the facility was nice and clean
Great customer service/ best customer service I've had in a long time. I would definitely recommend to family and friends.
Very professional, courteous staff.
The staff is very helpful to work with. The property is clean
The experience was great it is affordable and the units are just the right size and that makes me happy
It was fast she was right on point for the size I needed
Great service!!!!! Very fast!!!!! Very pleasant people in all!!! The process was very easy
It went well because the staff was nice, informative and didn't waste time. Overall good service and quality for the unit that was recommended to me by the staff member as well.
Genesis and Tiffany are great to work with. Looking forward to being there a long time.
Welcomed. Very nice people and professional.
Wonderful customer service... fast, direct and simple. Great rates.
The girl that helped us was amazing. Very friendly and made the whole process easy to understand.
Very easy to talk with individual and she explained all my questions. Place is very clean and easy to access.
Genesis was the best employee
I was treated well. Great customer service. This person also spoke well of the person that thy were sitting in for.
The experience was great with
It’s very confident it’s clean
Genesis was excellent...very informative as to what my needs were and assisted me with the best deal for my storage
Had a great experience with the company. Very professional , helpful. Great job.
It was a good experience, staff was nice and friendly and knowledgeable of what she does. The time of the process was great.
I have enjoyed my experience with the company everyone is so hopeful.
I am very pleased with the services I received at U S Storage Centers. The Assistant Manager, Genesis is friendly, professional, and go beyond her duty to accommodate customers. I highly recommend U S Storage facility, Cockrell Hill location.
It is wonderful, the service here is great, and the prices!
I love the whole experience.
Brenda was the best representative ever I will highly recommend everyone to Us Storage
It was fast, friendly, and great deals on the storage units.
It was pretty good overall, quick and easy. Brenda is very professional and good at what she does. Facts!
Very good. Manager on duty was very professional, helpful, in explaining the details of my rental. Nice person!!
Brenda was great help and very knowledgeable. Great experience 👍 I would recommend to my friends and family 👪
My experience was great, very friendly and professional staff, this is second getting a storage with you all
Easy, Efficient, and great customer service
Fast and easy to get a storage in and out less than 15 minutes
I had a great experience at u.s. storage. The lady that work there was very friendly and very helpful.. I would definitely recommend.
Shyvell Bennett of Texas
It was a good one. Agent was very helpful and professional.
Very professional and kind.
It’s always good. Brenda’s really cool and helpful. I have been on and off with you guys for many years. I have never had a problem or an issue with anybody, or with my storage.
Very good the lady that helped me was very good and very nice.
It was a very good experience and they were very helpful.
Very friendly very professional and very helpful when I couldn’t open my unit....
Everything was super easy and Brenda is the best!
She took care of me very well!
Very smooth and information was easy to understand. No surprises.
Very good customer service, the assistant manager, Genisis Walraven, at the Ducanville location, she's is who helped my wife and I, she was extremely helpful and professional. I even ran into an issue after office hours, and had all issues resolved quickly when I called to speak to representative. Overall great experience
I have nothing but positive things to say about US storage, starting with the initial renting of my space, renting the box truck and moving in. It was a smooth, stress less move. The facility was clean and the price reasonable, compared to other places looked at.
It was quick and easy to get things started
The Nice Lady at the front desk was very friendly and Professional!!!
It was great. The receptionist was very friendly and helpful.
It started off a little rocky but they Took care of the problem.I really Am satisfied
The experience was great, no complaints
Over the phone support was very knowledgeable and helpful. When i arrived to the facility the clerks were thorough in explaining all the details of the contract
Very pleasant experience. Agent was helpful and knowledgeable.
It's was quick and easy. The service was friendly and efficient.
It was quick, easy, and I appreciate how proficient the property manager was.
My experience was GREAT!!! Ms. Brenda, the property manager was so nice and helpful, she resolved all my concerns.
Brenda was friendly and helpful!
Always happy with the service provided. I've been using you guys for almost 3 years now.
The service I received was beyond superior! The staff was kind, friendly and very helpful. This will be my go-to storage from here on out.
I felt like I was valued as a customer
Brenda has always made my experience there wonderful. She is so friendly and helpful.
Generally positive. Brenda Martinez, the manager, was very helpful.
The online rental process was easy to use. Brenda was extremely helpful when I actually went to the storage facility.
Brenda is Very kind and helpful. I just wish the access hours were just a bit longer. I’m disabled and I can’t get much help until after 9 pm.
It was fantastic Weill recommend you to everyone we know customer service was more than we could've ask for.
I was very satisfied. Brenda was extremly helpful.
Brenda Martinez did an exceptional job with helping find a unit for my belongings. The best pricing and security in town.
Miss Brenda did a outstanding job on getting me a storage material to move she assisted me with boxes bubble wrap she was very professional if it wasn't for Miss Brenda with her outstanding customer service it would have been very frustrating for me thank you so much for your customer service
Buen trato y rápido lo recomiendo
Your staff was very friendly and helpful taking me around the facility to find a unit to best fit my needs and my budget
Ms Brenda
Was very helpful and knowledgeable about the type of storage we needed... thank you Brenda for providing us with good help.....
The lady in the office was very helpful I enjoyed talking with her glad I chose this place
Doyle is great. He is compassionate, honest, and accommodating.
My experience was great!!! Doyle was amazing and very helpful
Very good and staff was polite and understanding.
Very helpful an I think for it all Have a great/blessed day Marry Christmas
Doyle was very professional when he gave all the information about the facility and showing me the space rented. Brenda finished my transaction and she too was very helpful.
Brenda and Doyle are top-notch people! Brenda listened to my needs and showed me two units that would meet them. I chose one. She explained details thoroughly. I met Doyle in the office and he came by as I was storing to make sure I was happy with my rental.
Everything was quick and friendly people and the storage unit was very clean.
The staff is pleasant and professional.
So far so good, speedy processing and great introductory rates!
US Storage centers , have always looked out for me. Brenda, Jorge and Doyle, are good people that are always willing to help me, and anybody else
I know that does business there.
Thanks guys Frank
Excellent everyone is courteous and friendly. I feel that my stored items are in great hands.
I've had a wonderful experience
The service has been phenomenal.
I had a good experience. The crew was really nice and helpful.
It was a delightful experience.
My experience is always great especially with the Brenda on Cockrell Hill Rd.
I were very please with the staff there very friendly and will to help you anyway they can i were very please with them very please
We were very satisfied with the service Brenda provided us when we inquired for a unit. She was very informative and polite. She answered all our questions and made us feel very welcomed. She lifted so much stress off of us by making the process seamless while searching for a facility to store our belongings. Thank you very much Brenda!
Customer service was very good.
The Prices was reasonable everything thing was explained clearly. Also the special was very helpful considering my situation. The young lady was professional and informational.
Very pleased.nice very clean.and person who helped me was very professional.
I was very pleased with my experience with your company. I have secured storage space with the company for over 5 years.
Doyle is a very kind and patient representative for the company.
The staff were very friendly and helpful
everyone who helped me was very nice and professional! I will definitely be recommending this facility.
Great experience I originally was just looking at different storage companies but when I got here I didn't have to look any further
Excellent Client/Customer Service
Customer Services was excellent, very helpful, friendly and professional.
Extremely high level of customer service, very professional.
Everything went smooth and quick. I have moved in the customer service wad great
There’re good people. I’ve been with them for years.
Nice storage just wish hours was a little later
Always a pleasure to work with Doyle. Was nice to meet the new staff member Brenda. Helpful and friendly.
very pleasant and efficient
It was quick and easy. I will recommend it to anyone else looking for a facility to rent a storage unit.
Smooth and easy transaction for storing my car. Nice folks to deal with.
Really happy with the customer service we received at this location.
These guy's are awesome!! this is who I'll use from now on, Thanks Guy's
It is a great facility and very professionally ran
My experience was great customer service was awesome they did a wonderful job explaining everything to me
Best experience I had. Gentleman that help me was very Informative and extremely nice
I like the location and clearlyness of the storage units and the grounds. Always a friendly welcome when dropping by during business hours. I also like the follow ups when requesting a quote. I’ve been apart of US Storage family for a while and for great reasons. Thanks
Always a pleasure doing business with professionals who care,find you savings and have great sites.
Big Thanks
Very professional good prices clean units .even the other customers where nice.
Steven knowledgeable, friendly, helpful.
The office staff was courteous, professional and very helpful.
Very polite and friendly service
Awesome experience, this was my 2nd rental from your company and Doyle has a pleasant disposition about himself, along with a people friendly attitude. I will always remember the he handles customers. That's what made me come back. Steve and Doyle are 2 great guys.
Great experience! The gentlemen that helped me was very knowledgable and friendly.
I felt very good about my experience with you all because y'all explain everything properly and make sure that the customer have a complete understanding of the rules and guidelines
I felt very comfortable you all was very polite and courteous.
The expierence was super and webtbsmooth
Thank you again so much and may God continue to bless each and everyone in the whole wide world Amen over flow 🙏
great experience staff was helpful and courteous.