Clean, available and affordable.
The facility is clean and well maintained with staff onsite. Porschia is very helpful and professional and that really sets this place apart. I found this place because it was highly recommended by a friend. Interacting with Porschia confirmed the good things my friend said when recommending y’all.
Great experience with educated staff
After I completed my storage task with the two units I rented several months ago I closed both units. I Had a pleasant experience with both managers, Porsche and Roy. I started looking for A storage/ work unit for my business on line and Noticed some reasonable price 10 X 15 units and decided to come back to US Storage, in this Texas heat climate controlled is necessary for my equipment. I just hope I won't have to move because of rapidly increasing rates, I am looking forward to staying with US Storage (Wasson) but sometimes if rates are raised to high an often it's cheaper to rent a truck and look for another long term rental.
This is a clean well maintained facility, and Roy Parker the on site storage manager has been fantastic, he is always so personable and professional. I would recommend this particular storage center on Wasson Rd, in Austin Texas to everyone.
Porschia was an absolute delight both times, when I moved in and then into a bigger unit. She even waited for me on Saturday at closing time and completed the transfer with a smile as always, and just made the whole experience as easy and pleasant as it could possibly be! I wish she was staying, but she's just been filling in for now. I am pleased with the facility and everything else so far...
THANK YOU PORCHIA!
Sincerely, Russ
While everything was "friendly", it got off to a rough start. I signed up because of a heavily discounted monthly rate for 2 months. Then learned there were admin fees, payment in advance and prorated "normal price" rent I had to pay so the bill was much higher than I wanted.
The real problem was that I needed a lock and the manager didn't have any to sell. This was on a Friday and I needed to load my unit up on Saturday and Sunday. So he said he would get a lock and leave the key with the manager that would be there Saturday AM. I came in on Saturday and was given the key, but when I opened the unit it was not clean. I left the key with the Saturday Manager to clean. Came in on Sunday and nobody was there during office hours. I came back 3 times and called twice and was finally told there had been an emergency so nobody in office all day. I understand people have things happen, but I was locked out of my unit because of not having a lock core to sell me on Friday, not having the unit ready on Saturday and nobody working Sunday. I lost the whole weekend because your failures that wasted my time and money while having a truckload of stuff and nowhere to put it.
Refund??
I really appreciate the team members going above and beyond to fix an error!
Angela and Justin are amazing!
So far it has been a positive experience.
such a mess. I replied to an email, asking a question, never heard back. I thought I was on autopay, I was not. My lock was overlocked. I arrived after hours, locked out.
Justin was nice, Danny, not so much.
Got a lot of emails. When I replied to another one, I also did not heard back.
Frustrated.
Everyone very helpful. A little too much on the follow prior to me renting but other than that facility is nice and staff is excellent.
D’Kia is an extraordinary young woman. She was extremely helpful, personable, professional and efficient in helping me with my lease.
Good experience. Helpful and friendly staff and took care of everything pretty quickly.
Manager was very friend and helpful.
The lady was very nice and kind we’ll respective y’all are awesome I’ll rate y’all at 100% thank yall
Only one minor hiccup. My access code stopped working even after I came in early to confirm the code. I was locked in and had to call the customer line so they could contact someone in the office to let me out. If that had been after hours, I would have been in deep ****.
Otherwise, people very personable and friendly. Facilities in good condition
I felt confident that I was making a good decision. The confidence grew with time by talking to the manager,because she actually listened to me about the dilemma I was facing.
The staff on Wasson Road were very helpful and patient with me. This was my first time getting a storage so it was all new to me but Manny and Ethan were very helpful explaining everything to me and I really appreciate that.
Very good customer service.
Great experience very friendly staff especially Daniel ♥️ thank you for your service 🙂
I really appreciate the assistance that Angela gave. She was very helpful and super friendly. The property was clean and secured.
I thought good, till I was unable to get in my unittoday after paying it.
I've been a customer for years now! And US storage is just amazing and affordable! Amanda is really great to work with! Simply amazing! 👍
Very professional fast and efficient. Easy to navigate
Great! Angela has been very accommodating and has gone the extra distance for all my storage needs. Couldnt be happier
Great so far. I have three units with you and have gotten good deals on all three. Staff is friendly, professional and knowledgeable. Angela Woods is the BEST!!!
Angela was so helpful, informative and did so with a smile on her face! She took her time and walked me around property, showed me how to open the darn thing as I was clueless (haha)
Every time I stop by to leave or pick up something she is there with a smile on her face! I was having a rough day, the interaction I had with her, Made things…alright! She’s great! And I’d recommend 10,000 times over!
Easy access with the phone app, clean grounds and clean units. Staff is friendly.
It was very good. Daniel is very professional, and he accomadated me with the exact space I was looking for. And the two month discount is a big plus!
Very welcome and satisfied with the service Daniel provided.
Great Angela is very friendly I like her
Angela is the best manager, she is very courteous and goes out of the way for customer satisfaction.
Great experience. Very helpful on day of check-in
Fantastic! Angela and Manny are awesome. I vote they need raises :) They’re so helpful and make sure I’m always taken care of.
Angela was so helpful and knowledgeable! Very personable yet professional at the same time. I highly recommend US storage centers!
I love that my unit is climate controlled AND so close to the door!
Also, love the height!
I feel that this company and there employees like to make sure there customers are very happy! I especially love Angela Woods at this location!!!
You guys are always helpful and always help in any way possible.
Love it so far! Your personnel reps are friendly and helpful. I got a special deal that is incredible and saves me money, which is a big plus. Location is not super close, but less than 10 minutes or so, a reasonable distance from my house and conveniently located near major roads.
Great never any issues
Friendly staff
Angela and Manny have always been very helpful and kind. The rates have been fantastic and the process has been pretty painless.
The only comment that would make life easier would be to be able to personalize your gate code. But even that isn’t a huge deal.
Overall good experience
Very positive; the representative was very friendly and helpful in describing the pros of using your company.
Professional, friendly and thorough staff. Great experience overall!
Great nice people very kind and diligent the storage units are in excellent condition and clean a very nice environment
Friendly staff, great locaton, exellent price,. All has been pleased
Wonderful experience as usual being I'm a repeat customer!!!
Angela Wood is the reason to do business here. She's simply fantastic and takes care of her customers.
GREAT EXPERIENCE! EXPECTATIONS WERE MET AND ANGELA WAS GREAT!
Great Experience. Office staff didn't call me 10 times before I arrived, the manager Angela was friendly yet professional, attentive and the property CLEAN!
A little confusing, but i called and al was straightened out. Thank You
I’ve used this facility in the past with good results I have recommended it to others
Excellent. My unit got closed due to clerical issues and they found another for me, simply, easily and FAST (my moving crew was already in route). Thanks so much!
it was ok. We are running a commercial tile business from the unit and there is no dumpster, which I knew going in, but, if yall could charge a fee per month to use the dumpster, we would pay it. Also, door codes have not been working which is a little frustrating. but the property is nice and clean.
The agent worked hard to find me a unit that had easy access, He was very friendly, and helpful.
Great, super helpful staff, great location and price.
Angela was really nice and helpful! Even brought us cold water
It was easy and unfettered
Good, i like the discount intro offers... it really helped me get into the space. Staff very helpful!
all went well- staff was very helpful.
My needs, concerns and questions were all addressed and subsequently heard, respected and met with an open ear and genuine
They did a great job on the customer service great and friendly 👍😁
Great Angela was very professional and helpful
The two employees that helped me were fabulous. Together we made all may property fit into a tight space and the property was secure. Both guys had a great attitude and were very helpful
From the moment the manager miss Angela answered the phone I knew I didn't have to go shopping for any other storage center. She was pleasant straight forward and followed up everyday until I came up to look at units. We walked the facility and she made sure that I was comfortable with the unit sizes needed because I wasn't to sure.
When I came back to reserve I dealt with Josh, he was equally pleasant and I received the same professionalism I received from Angela. We even walked the units again to make sure that I was getting the correct one's when I didn't ask. I couldn't recommend any other facility more highly than this one even if you are looking on the other side of town!!!
It was great! Your representative was very nice and helpful!
Angela was friendly and professional and explained the information well. She answered all of our questions and made sure the new gate code was working correctly before we left.
Excellent customer service and very knowledgable staff. Highly reccommend this place! A+++++
I am very pleased with me experience with US Storage Center. The facility was clean and well lit. Access and location are convenient to me and the manager was extremely helpful.
Your agent Mark was very helpful and efficient. I was able to complete my contract and access the storage unit within an hour of arrival. The unit is clean and manageable in all weather conditions. I am very pleased with my decision to store with US Storage Centers.
Super friendly and easy experience! Highly recommend!
Mark is great. He is helpful, easy to work with and enjoys helping others. He is an excellent employee.
Very personable and very professional and totally helpful manager here, Mark is the best
Mark Dobbins was extremely helpful. He found me the storage space I required and worked with me over the phone and in person once I arrived at the facility.
The location is clean and looks well maintained.
I just switched from one US storage location to another. The service and kindness, and cleanliness of staff and facilities is consistent and appreciated. Thank you!
nice staff, easy access, good rates. would definitely recommend.
Very positive and professional. And helpful!
1200,, Mark was WONDERFUL, VERY PROFESSIONAL, POLITE, GREAT COMMUNICATOR, AND VERY HELPFUL, THOROUGH, VERY GOOD AT EXPLANATION, AND ANSWERING QUESTIONS,, THANK YOU SO MUCH
It was excellent for the most part. Mr. Dobbins - Mark is true gentleman, and a very good business person. He outlined various items in ways you could understand and tried to have a forward vision of what I might need in the way of storage and gave me various options. I feel he is a person I would have as a friend. As for Coddy, the person filling for Mark on days off, his inaction to instructions given to him by Mark regarding my situation, were not followed and he cost me an extra $250. He claims Mark never gave him instructions, but I know that is not true because he did half of what he was told to do. He just didn't do the other half.
I also want to thank Mr. Troy Duncan for his kindness and generosity in working with me in order that I can receive a $750 check from a Veterans group, who are helping me after a reversal of fortunes. I would HIGHLY recommend US STORAGE Centers to anyone who asked.
Great location and service
Best price for space PERIOD. And first floor with climate control. Person on duty was open and above board with all questions answered. No pressure and no BS.
Very organized, knowledgeable staff that are also very friendly and helpful. I was impressed by the cleanliness and clutter free environment! The prices are also reasonable.
Would highly recommend.
You all are very awesome people ... I would recommend this storage to all my family and friends...