They charge my account after they told me they wouldn’t. I haven’t seen the unit nor have I moved in it, I’m fighting to get my money back and it looks like they set me up on auto pay without my permission.
Hello Lauren, thank you for leaving a review at our Nolensville facility. We’re very sorry to hear about the billing issues you’ve experienced and any frustration this has caused. We understand how important clear communication is, and we regret any misunderstanding regarding your account. Please email us at
[email protected] with more information, and a manager will reach out to assist you with resolving this matter.
Good, the only thing that could have been better was, no one was there when I arrived. The out of the office sign needs to be visible from outside. I could not see it clearly. You advertise that you are open 9:30 am - 6:00 pm. Maybe have signage to a lunchtime. Carol did get my attention before I drove away. She was very helpful.
Alex is awesome. Always friendly and helpful.
It has been a great experience.
Excellent! Professional and courteous service. Very convenient, clean and secure facility.
Very easy to rent. Friendly and knowledgeable person working at the Nolensville location to assist with setup.
I have had my storage unit 3 months and I get a notification that my rate has increased 27 dollars a month.
I will be removing my items and will never reccomend a company that raises rates after only 3 months
It's uncalled for and completely ridiculous
I have not received my refund yet. Not happy about that.
Alex is EXCELLENT
He was so helpful and made the experience better
Alex has been very friendly and helpful in securing our 4 storage units. He's always a delight to deal with.
The entire process was super easy.
I was extremely impressed with Alexis the on-site agent who helped me fix an address issues that a phone agent made sending me to the wrong address. Alexis not only corrected the problem but she assured me she would follow thru on refunding my deposit to the wrong address and she kept her word! She made a bad situation turn into a pleasant experience!
Great! Easy and professional experience. Would recommend for others and future use.
Alex was very helpful in helping me select the right unit. He gave me several options to look at and choose from.
It was a wonderful experience experience to work with Alex in our work to secure storage
Had major issues with the store not being open during business issues. Paid over phone and then had to come back to the store 3 times for the office to be open. Then next day gatecode didn't work. Super frustrating.
We just started the rental process so it;s too soon to say. The check went very well and the manager was very helpful/friendly.
Very easy and helpful service. Excellent customer service at the center. Pricing competitive for temperature controlled unit - space seemed secure and clean.
Very nice. Clean facility and good staff
My experience was wonderful! Alexis was extremely helpful and kind.
Alex is wonderful needs a raise!
Very friendly, nice, and helpful. Went in to get a unit and within 20 minutes everything went through and worked out great. Easy access, great hours, and clean. Two Thumbs up 👍🏻👍🏻
Everyone is so helpful. and good people!! 😍
Alex is a wonderful manager he took care of me welcomed me showed me the complex made sure I had my code and I’m happy to say I also rented an other unit. Good job !!! Alex !!!!
The manager has always been very polite, knowledgeable and helpful.
Online reservation process was quick and easy. Getting checked in with Alex at the facility was even better! Our climate controlled unit was clean and ready … exceeded my expectations!
Very happy with my experience with you guys. You made it easy and quick to get the Unit I needed. Thank you!
Great experience. Alex has been absolutely great.
Excellent customer service; Alex who is manager at Nolensville location was knowledgeable and courteous. Facility is clean and well maintained.
Good. Very nice and helped us with what we needed.
I was told 1/2 off 1st months rent and only received 1/2 the prorated amount left in a month. Not apples to apples.
Folks on-site blame the system, left message for Manager to call me, heard from no one.
Alex at the storage was wonderful he walk and explained everything to me, I could tell he really likes his job.! I felt my personal items would be safe and secure.Great job Alex
Alex was extremely helpful and completely understood our storage needs.
Fast friendly service. Great facilities.
Really pleased with the service so far. Also the facilities are very clean and accessible.
We highly recommend US Storage in Nolensville, TN.
Alex was amazing and went over and beyond to assist find the right storage unit we needed and directed us locally to business in town as we are new to the area.
Thank you Alex!!
We have had a good experience so far
Alex has been excellent to work with. Very helpful.
Alex was awesome. The whole process went smoothly. The pricing was great!!
Great staff. Alex was very kind and professional. Very helpful with my needs
Very easy, great price and excellent service!
Very professional and nice.
Your sales representative was very helpful and informative and very professional.
No one has been available at the office for me to interact with even though it was during the listed office hours. Staff were helpful via the phone but I haven’t been able to drop off my proof of insurance.
Alex is very friendly and all my interactions are positive. So far so good 👍
Awesome service! Very easy to reserve-book the storage space, customer service was great!
The gentleman at the counter was very polite, helpful, and clear to understand. The storage unit was clean and easily accessible. The location of the storage units feels in a safe area.
Alex made this experience so easy and effortless. Very happy with the customer service I have received!
Alex is fantastic! He helped me acquire the correct unit size, we need for my mother in laws items.
At the last minute, the unit we truly needed became available and we moved things right in.
Alex has an awesome personality, friendly a joy to speak with. He’s a wonderful young man.
Your blessed to have him as an representative of US Storage.
It was perfect - Alex helped us and he was VERY supportive!
Alex was very friendly and he was comfortable to work with. Will keep doing business with him.
Positive. Everything was smooth and easy
Got exactly what I needed. Great experience with an easy and friendly process.
Excellent and friendly service.
Alex, was a great help and very responsive. My only complaint was when he was called away to another property unexpectedly and the movers I had hired were not able to access my unlt in a timely manner.
great staff, helpful, very easy transaction and staff was friendly and knowledgeable
It has been great, Alex is a great property mgr. He is super personable and professional!
Excellent. Lizzie is amazing. She went above and beyond on everything we needed. Total professional.
Great experience, lady at the front office is super nice
To whom it may concern,
From my first meeting with Lizzie and Carlos Salas, I knew that my experience with US Storage was going to be exceptional. I got to the storage facility late on a Sunday evening with a motorcycle I drove from San Jose, CA, to Nolensville, TN. When I arrived I was having trouble with the gate code and had a very small window of time to park my bike and get to the airport in Nashville. The Salas’ came out to see what they could do to help, escorted me to my storage unit and helped me get my bike stored in very little time so that I was able to make my flight back to California. I am so grateful to them for their professionalism, kindness and genuine southern hospitality! I would highly recommend their storage location and give them the highest marks for how they treat their customers. I’m a huge fan, and hope that they are recognized for their phenomenal customer service and support!
Kindly,
Albert Mendez
Satisfied US Storage Customer
Everyone was efficient, knowledgeable & friendly.
Managers are very helpful and accommodating
Experience very good but I did not lease because of hours to enter premises.
Thanks
Your computer needs updating your staff was good to work with.
Very professional and caring staff.
All went well with no problem
Our experience was great. Very friendly, informative and went above and beyond.
Front desk was friendly, and everything was very clean
Always a pleasure dealing with Carlos!
Incredible. Carlos, Lizzie and Meegan were great. Took excellent care of me and my needs.
I have had a great experience with US Storage Centers so far. I was able to secure the unit online and it was quick to get going one I got to the office.
Excellent service good rates
Everything was great. Very clean facility.
Great experience. Lizzie did a great job
Good experience every time I go there!
Great. The office manager has been very helpful.
Lizzie was awesome 😎
Professional and ran a clean storage facility.
Lizzie and her team are AWESOME!! Great experience! They are super friendly and helpful! The property is always clean and in order. Would definitely recommend them to anyone looking for storage solutions. 💯🙌🏼
Lizzie, the manager of your Nolensville location is awesome and great to work with!
Great facility. Clean, close proximity, affordable and site manager Lizzy Salas is great. Professional, thorough and friendly!
They have been the best and very helpful to us. Very nice and convenient in everything
The over all customer service is great and couldn't be happier with our decision to store our personal belongings.. Liz is awesome! thank you
Very helpful and accommodating on-site team. Good communication and great service!
Good company. Thank you for your service.
They are very clean and located in good places. The owners and staff are pleasant. They are priced well.
Nice and clean facility . Very easy to access, convenient location. Friendly and accommodating staff. Definitely recommend it.
Storage facility is great, online payment portal is quick and easy. No issues.
People were great to work with.
Would recommend to others. Friendly staff and adequate storage
Excellent except very pricey. Moved from west coast Oregon and have 3 storage units cheaper than one unit here. Can't afford to ship my furniture here do to storage costs.
Favorable, staff very helpful, cost increases was unexpected
It was perfect. Storage was clean, convenient and affordable.
The person running the facility was so attentive to our needs she even came in on Sunday(day they are closed) and checked up on use to make sure we had everything we needed. Lizze was awesome on the phone as well.
It was great, nice and easy transaction
Great like the area as safe and clean
Associate was very friendly and helpful.
All of my transactions with Lindsay have been great. She's extremely helpful and accommodating. I would definitely recommend US Storage in Nolensville to friends and family.
So far so good! No issues at all. Everything has been simple and straightforward, exactly as I'd hope/expect
It's been awesome. Great customer service and so far everything has been very easy.
Outstanding Customer Service
It has been a good experience thus far!
Very pleasant and personable.
Very pleasant and easy experience. Staff is extremely helpful.
We love it. The staff is always super friendly. The grounds are clean and neat. We feel safe coming and going.
Extremely easy to obtain rental and access to rental. Rep who followed up was pleasant!
Great customer service by Lizzie and clean units. Also I was happy to hear about the charity donation unit available on the property. It meant that we have to make only one stop.
Great!!!!!!!!!!!!!!!!!!!!!!
Very personable, very knowledgeable. Drove me to the unit I would be renting
Very positive! So thankful for the assistance that Lizzie provided! Grateful!
Excellent. Lizzi most helpful.
Great! Theresa is a goldmine
The guy was very helpful. The only problem I had was when I got to the security gate the code wouldn’t work but the lady who answered the phone was able to let us in. She said that she would fix my code so that we could get in. I appreciate that. I haven’t had to use it yet but hopefully it will work.
It was AWESOME VERY NICE MANAGER AND THE PLACE WAS ABSOLUTELY SPOTLESS .WHAT MORE COULD A MAN ASK FOR.THANKS MUCH
Really good! The girl that helped me was really helpful.
Great experience. Lizzie was extremely helpful and personable. Made the process very easy and recommended the best storage space for my needs. Very convenient location to my home and very clean and neat. My only complaint is that there were no dollies available.
Very good. The incentives were good. Rates were fair. The staff onsite was very nice and very efficient.
Lizzie is amazing and so incredibly helpful!
The rental process was very quick and easy
Great! Lizzie is wonderful and so kind and helpful.
Awesome couldn’t have asked for more .. Lizzie needs a raise
It was great. Very friendly and helpful staff. Would definitely recommend to friends and family.
I really liked that the staff member showed me the facilities and the units that I was interested in renting. She went over the pricing, hours of operation and all pertinent information that I would need.
I like that I did not have to take on a contract ... month to month. Also like that they have on premise people. Good management
You’re manager at my location was very helpful and professional. I will and do highly recommend your business.
Staff was very friendly and helpful. The unit was clean when I arrived.
Good experience. Friendly service and competitive price. No complaints.
Quick, easy and friendly reservation process. Payment options a plus.
Fantastic person working and managing the facility. We are and were very well taken care of.
Lizzie was extremely knowledgeable and courteous. Your property is very well kept and clean. What more would you want?
Liz is very nice and I will recommend everyone to see her for storage needs. Facility was also kept up nice.
Lizzy at the Nolensville location was outstanding. She explained everything in detail and was great to work with when I was deciding what unit size for me to rent while I am waiting on moving into my new house.
I would and will refer you, this location and the amazing manager that helped me. The initial phone call interaction was great. The sign up for the unit was easy and the young lady not only showed me the unit but created an atmosphere like we were family. This location understands how to see people that are arriving to new locations and need genuine assistance. She went above and beyond. We are very happy with our decision to use her location to store our belongings.
It was easy and painless.
We are happy with the facility and our storage.
Easy sign up and best price around! I have had several units in the past and this one seems to be the best so far.
Very good. Office person was very efficient and I was in and out in a short period of time.
Very nice experience. Employees are very kind and courteous and the unit was very clean.