First time customer and I will be a long time customer. This location is very very nice and the management is top notch.
Thus far an enjoyable experience. The staff are very nice and helpful.
Very clean facilities…. And customer service is excellent!!
Overall, the experience has been terrible. There is one on-site team member who works to provide customer service, but every other experience with any other employee - onsite or via the main phone line - has been atrocious. I’m still waiting on a refund for a unit that I was promised same day access to but then the office was closed and I was lied to repeatedly. I’ve received calls asking “have you moved out of your unit” causing extreme duress worried my things were missing.
Under NO circumstances would I rent from this company again, nor would I ever recommend.
Hello Mark, thank you for sharing your experience with us at our Nashville facility. We apologize for the challenges you’ve faced, and any distress caused by the difficulties with your unit and communication with our team. We strive to provide clear and consistent service, and we’re sorry if we fell short. Your feedback is valuable, and we’d like to connect with you to address your concerns. Please email us at
[email protected], and a manager will follow up directly.
Brett at the Nolensville store is absolutely fantastic. Great customer service and support.
Overall, excellent. The customer service was wonderful and helpful.
I never got a storage and my card was charge 155.00
Carrol, Brett and Marquis were awesome and very helpful. Unit is affordable, spacious and easy to get to.
Friendly and understanding.
Very nice. Friendly staff.
Great, except for my inability to pay my invoice. I am unable to log in and reset my password. When I reset my password, it says I need to answer a security question that isn’t on the screen. I want to pay my invoice.
I was rented a unit to a facility that does not exist in Bellevue. The person on the phone must have a quota. That’s why hey I canceled before I even put a lock on it.
That’s all.
Made a rental online that was not what I wanted after finding a much cheaper unit from another one of your location the next day before moving into the my paid unit. I was thinking that since I had already paid for a storage unit that I could just have that payment transferred from the other location but only to be told that it can't be done and that I would have to wait 10 days to receive a refund by mail and that I would have to pay again for the storage unit that I wanted. So I just decided to rent from another company.
Staff has been pleasant and very helpful. The facility is in good condition and kept clean. I have no issues or complaints!
I been waiting on my refund from January 18 and was told that manager was out of office and I won’t get it till mid February. That’s ridiculous.
It was awesome! Great guys in the office & very helpful.
Great customer service. Super clean establishment. Always friendly and safe environment.
Brett was amazing! He was so helpful and saved the day for us! Will preach from the rooftops to use US Storage, especially this location!
Everything was smooth and rasy
Great staff and people unlike my last location.
Brett was very helpful & the facility was clean.
The online reservation process was helpful and I really appreciated working with Brett in the front office. He's professional, friendly and made everything easy to finalize. The facility is very clean and in a safe area. I thought it was new but it's not - they just maintain it very well. I'm very happy with the experience.
Excellent customer service!
This was my first experience with a storage facility in about 20 years. Though the cost is definitely more than it was then (showing my age); the climate controlled storage environment is worth it. The facility is very clean and well lit. Even though our unit is inside, on the 3rd floor, it wasn’t difficult to navigate. I feel like not only are my items in storage are secure, but I feel safe going there by myself during the open hours, even in the evening. And, the staff person who helped us was very helpful and friendly.
The manager that welcomed us was outstanding. He went over and above what I usually experience with self storage places. A very positive experience.
Very good. Employees were friendly, kind & helpful.
I canceled this unit because it was to far away and I moved from this location
Brett is the best and so helpful! The security is impressive and everything about the facility is top notch. Safety Paramount!
Brett IS VERY HELPFUL~ !!!
Very good! Brett was extremely helpful!
Good. Brett was very helpful and took care of our needs. We really appreciated his help.
Your customer service staff was wonderful. Answered all my questions. Took time to show me how to get to my storage unit. Your staff allow me to see what I was getting before payment. Also made sure that what I was getting fit my needs. I enjoyed your staff.
Very good customer service.
Friendly attendment clean facility moving carts much appreciated
The center wasn’t open the day my lease began, despite having clearly posted hours. I reserved the space a week before and requested the truck at that time. It took over 2 hours of calling in order to get support and I had to pay a crew for 2 additional hours of time at my hours because of the center wasn’t properly staffed.
Good experience just too expensive
It was great! It was an easy and stress-free experience!
So far it has been a very good experience. The storage unit is clean and feels safe. The use of gates and security codes gives confidence. Very helpful in the office!
It was a wonderful experience. Thank you for being there when my family and I needed you most.
I think the price is a bit too high, but overall I'm satisfied with our arrangement. The people who work their are friendly. It's very close to my house, so it's convenient. I've had no problems. Parking spaces could use a tidying up.
Great. Very polite and respectful man that assisted me
Steven made us feel uncomfortable. He told us he would have our vehicles towed even though our spot was paid for. He said he was the rule enforcement person, although everyone else was doing the same.. he needs to be FIRED!!!
Brent was very nice, I liked that I also got the first 2 months half off after sign on. I had a question about an email when I went in, and he explained it. He is very patient and will answer any question you have. I have been quite a few times and it's clean and easy to get in.. security is everywhere which I like as well! Definitely recommend!
Brett is absolutely wonderful. He is so helpful and goes out of his way to provide excellent customer service.
I had an awesome experience…very kind, friendly and he made sure my storage was ready
I had an unfortunate experience while using this company. The original sign up was easy but when I came to move my items in the unit the gate was broken. I rented a truck, trailer, and hired help to move about 60 boxes into the unit. It was a Sunday morning and the non emergency number was useless. There were no employees that came in until 11am, it was 8am. I was trying to beat the rain and I would have if the gate would’ve opened. Unfortunately after sitting outside for 45 minutes waiting on help the rain began and soaked all of my boxes. No one ever showed up. Even when i returned to the store at 11am to speak with someone the employee there said no one ever came to service the gate. I told the man what was happening and he did not seem to care. He said nothing. So I told him to cancel my service and he did with no hesitation. He didn’t try to keep my business in the least. He never even said sorry for the inconvenience. Now I was stuck with ruined boxes that I had to replace. No where to move my belongings. And I still haven’t received my refund. It was the worst decision I have made in a while the moment I walked in there.
We had a truck full of materials coming to be dropped off in the store supposed to be open till 4 o’clock on Sunday when we arrived at 2 o’clock the store was closed So we had to return all of our stuff to where we bought it from and unload it and then come back another day to reload it very inconvenient when the hours were supposed to be open when they weren’t
Excellent, Brett has been extremely helpful.
I completed my contract online as a cross state move and it was so smooth and easy. Checked in when I arrived and found my storage unit with ease. The guy at the front desk was knowledgeable and friendly. The unloading dock, elevators and facilities, as a whole, are clean and I love that my unit is temperature regulated. I feel like my belongings are safe and I don't have to worry about them at all while I plan the next steps in my life.
Very good. However, once I was inside the gate before closing, I was very surprised to discover that the elevator usage was locked off.
That should be posted also. I had arrived with a vehicle to unload & was unable to access the elevator for my 2nd floor unit.
Other than that, I’ve been very satisfied—especially with Brett’s assistance with getting my unit rented.
I really appreciate your service at this time that I need it. I hope to continue in communication with you. many thanks
Clean, modern facility, would highly recommend. Main manager was helpful and nice. Overall, great experience!
Excellent customer service; very Professional. Clean and convenient
I would highly recommend to anyone needing storage!
Very easy to find what I needed and very friendly staff!
All the staff are friendly and informative. I've had no issues with using this facility
Very clean! Cameras everywhere made me feel secure with my unit. Temperature of the area for storage was perfect. I feel very good about leaving all my belongings there.
Very good customer service
Good. Super nice and helpful staff.
Love they guy that works in the office!
Excellent customer service! Brett went over and above with his customer service in helping me. Very professional and pleasant and knowledgeable.
Absolutely the Best storage facility in Nashville!
It was great! All went well and staff was very helpful.
Some people have left old mattress outside door, been there for weeks. Trash inside hallway, no trash can available
So far it's been excellent.
I think the local manager, Brent Schwartz, makes all the difference in the world. He is pleasant to deal with and professional. He remembers your name which is important.
Very clear on what's available and convenient for the customers need. Appreciate the security that is available within this location. Staff also friendly and communicate well!
No concerns. Employees are great!
Customer service and facilities were excellent. Price was competitive. Overall a pleasant experience and I expect to come back and do business with you again. Thanks
I am extremely pleased with our experience so far. We can always access our unit and the price is very economical!!
Very good about overall experience. Already referred someone who got a unit as well.
My experience was great. Customer Service was great. Overall best storage experience ever. Very Nice facility
Friendly staff, very clean and best carts in the business!
Great. Clean site, Convenient to get to. Staff are friendly.
Oh my Brett is always so helpful and professional, he has made my transition of moving so much lighter he has made me feel like family and not just another customer. My experience with him has been top notch service and amazing!
So pleased with the people and the service. They walked me through the initial rental questions and were available the day I moved my belongings into the space.
My experience opening an account was excellent. The process was clean, easy and fast. I was able to get access to a storage unit in the same day. The facility is clean and temperature and moisture controlled. The units are clean also with easy access. My contact with the phone and on site agents went really well also. Very professional, friendly and efficient.
The experience was wonderful and I got the space I needed. ps: Brett is awesome!
It was quick and smooth and the storage unit was clean and we felt secure.
I had a nice experience. The warehouse is clean and the staff is friendly.
GReat experience with Brett and Place is nice and clean
Easy to set up. Brett was friendly and happy to help.
My facility and manager is fantastic
The representative at the storage center exemplified the highest quality of service . He was most efficient from the beginning to the end.
Excellent and very efficient
And painless
It was very efficient and pleasant!
Great!
Very good location
Very good. The manager Steve Schwart was very helpful. The facility was very clean. He should be promoted! Not to mention,
We are having wonderful experience. The facility and staff are great.
I was very impressed with the way our storage needs were taken care of by NaKayla. It was a very fast and easy process and she even took a broom and dust pan with her to make sure our space was clean
Very good. I have never had to use a storage before but was very pleased with the customer service.
Great. The place seemed secure and I think it was Brett who helped me at the desk. He was able to provide a unit a bit closer to the elevator than the original one I had selected online. Very friendly service.
My experience so far has been great.
Brett was AWESOME in helping choose the right storage unit.
Very nice and professional. Went out of their way to give me a great experience.
seamless transition, quick turn around, friendly and helpful staff. I was in the unit the same day i rented it!
I’m happy that I decided to use US storage, everything worked out perfect for me, and McKayla it’s very helpful and gave me all the proper information so I can make my choice on what I should decide on and what would be best for me and my family.
Louis Lee
Great experience. Very friendly and helpful! The units were very clean. The carts were easy to use. Overall We were very satisfied.
Great. Brett was friendly helpful and professional. Process was conducted clearly and efficiently.
It was a really great experience. I was treated like a customer should be. The facility is neat and clean and has great elevators and carts. The moving truck was especially great. I am very satisfied. Thank you so much!!!
Very efficient and professional reservation and move-in process!
Very friendly staff and very good prices!
Nakayla that help me at the Nolensville Road 37211 location couldn't been more helpful. Hats off to her.
Great Makalia did a great job explaining everything out, easy in easy out
Everyone there is always helpful and cordial. After it changed initially from Mallory Station to US Storage, the first lady there was cold,almost mean.It may have her personality. Karen, Felicia, and all staff following them have been wonderful. Keep them if at all possible. With so much change occurring, most folk like familiar faces. If not, customers will jump ship. They figure, if you aren't loyal to them, why should they be loyal to you.
Very well. It didn't take it very long to complete the paperwork. The staff was helpful and made things easy to flow.
Wonderful! Brett was extremely helpful & informative
It was an amazing experience. Brett made sure we were taken care of and knew every piece of info we needed.
I would totally recommend this storage unit to family and friends
Has been a good experience so far
Nice and easy to get setup. Friendly staff. Easy access to storage unit and even moving truck available to use.
My second time I've used because it's a great facilities: clean, reasonably priced and friendly staff.
Amazing Staff! They made evr super easy.
It was very good. The staff person I met was extremely helpful and informative. He went out of the way to assist me.
Gd experience besides the fact I had to relocate same size unit in order to pay ave similar size units where prior I was overcharges $100 month for same unit size same storage facility
Convenient location, clean, temperature controlled, great customer service!
Kenta made our experience amazing.
Second time I have used you. Both times I have dealt with assistant manager Kinta. Everyone there is very helpful and make the stressful act of moving and storage a breeze.
Very good. The manager was very knowledgeable and friendly
US Storage had exactly what we needed when we needed it. Customer service is supreme!
Your team is courteous, professional and kind. I am supremely impressed. Thanks
I had a great experience. Getting a unit was extremely easily, and I was able to starting moving boxes the same day
A great experience. Brett has a great attitude and he was great to interact with.
The unit given to me was rented but your team quickly made a change and made sure I was taken care. Very good customer service skills. Thank you
Lyn was great to work with this weekend.
Nice staff Very clean facility.
Your new Manager at the Nolensville Road store is very nice. I enjoyed meeting with him.
Wonderful experience with the storage center. The people are very helpful and make the process easy. The ability to borrow the moving truck makes this the best place in town for storage! Now if only the rest of our move can be this easy!
Great custome service. Clean and nice space
Awesome. Very relaxed environment.
Hit or miss depending on who is behind the desk. First time I went in the guy was with another customer and never acknowledged me, said hello or said "I'll be with you in a minute". Just flat out ignored me. After 10 mins I walked out. Came back a couple days later and the experience could not have been more different. Excellent, friendly, efficient service.
Karen was awesome! So helpful and quick to get me all set up on a Sunday once I learned we needed a storage facility ASAP! She is great representative of your company - a real asset!
it’s a great place.. Only thing is my gate code still doesn’t work after 2 weeks..
I've had an excellent experience with US Storage Centers. Karen who works at the Nolensville Rd. location is great at her job and her customer service skills are exceptional.
Manager Karen was very helpful and considerate in explaining and finalizing our lease.
Had a great experience with Karen. She was very helpful and pleasant to work with.
I settled on US Storage because it’s near my house, and the cost was reasonable. US Storage surpassed my expectations. I was not expecting such a clean, well-managed facility. In particular, Karen has been friendly and helpful from the first call to move-in day and beyond.
VERY WELCOMING !! STAFF WAS GREAT AND NICE !! THEY EXPLAINED TO ME HOW TO PROCESS AND PAYMENT CAN MADE. AND THE NICE PART WAS A TRUCK AVAILABLE TO BRING IN MY STUFF TO THE STORAGE IN ONCE. THAT WAS VERY VERY NICE !
Great staff and very open and honest. Had a few issues with the payment system, but that has worked out. Feel safe and secure with our stuff in storage there.
It’s been great so far. Very friendly staff.
The lady at the front desk was kind and informative. Great location.
I was very happy with the different storage options, cleanliness, price, and ease of access at US Storage. Karen was extremely friendly and helpful when I signed up for a unit and when I moved in. And I appreciated having everything I needed (moving supplies, lock, moving van) available all in one place. I needed short-term storage so I could stage my house for sale, and US Storage made things easy and stress-free.
Excellent customer service from KAREN! She was very helpful in assisting me!
Love a positive Attitude!
She had one! 👍
very accommodating and professional
Very friendly and welcoming
Good experience overall. Seemed to be a lot of “add-on” fees after I committed to renting space, including the mandatory monthly insurance fee, as well as the “don’t worry if you didn’t bring your own lock, you can buy one from us” additional cost. It’ll be more expensive than you think, but it’s a clean space with easy access and reasonably secure.
I currently have storage at two US Storage Centers. Both are providing marvelous customer satisfaction. #1 they are clean. #2 the staffs are extremely available, informative, and helpful. #3 payment is easy. Highly recommend these folks.
Felicia was very helpful and knowledgeable of the policies. I had a great experience in touring the facility and understanding the different unit sizes. I was recommended and I will recommend to others. Thanks
Securing the storage was easy, accessing it is easy and space is clean. Thanks
Felicia was VERY helpful! She made our storage shopping experience more than worthwhile! Much better than the other places I contacted prior!
Felicia was awesome getting us set up and going. Love the free truck rental and the climate controlled space!!
I have referred Diane seat to you she used you because we are very happy with you all. We gave 3 units. Felicia the lady who runs the place has been exceptional to work with. She is professional and personal.
I love working with the staff at US Storage. The Manager is amazing and is always ready to help! The property is spotless and the pricing is very competitive. I would highly recommend US Storage Centers if you need a place to store your valuables!
Your manager Felicia is a delightful and helpful people person. Don’t lose her as she is a welcome asset to us storage! Perry Poston
excellent customer service and facilities. Look forward to continuing our experience for the next few months. Very pleased.
It’s the cleanest storage unit ever great job very friendly staff
These folks are great! Easy to work with, and the use of the USStorage van to move in was the icing on the cake!
My experience was very positive, staff was very helpful.
I did have great experience using US Storage Centers on Nolensville Pike in Nashville TN.
The staff is very kind, polite and professional, helping customers as much as possible and answering all questions.. They even allowing to keep loaded moving truck for free in there’s secured parking lot if you have to wait next day for closing on your property..I’m recommending this place and services to every one I know..Thanks and Blessings Eva
I love US Storage. They are conveniently located from my home and a perfect solution for storing all the things that just don’t fit in my little condo. The personal always has a great solution on answering any thing I might need! Great to work with!
Very positive, and the assistant manager was incredibly accommodating and polite.
You are very fair and have been working with me to make everything easier.
Good -- Both of the guys were
polite and helpful !
When my lock jammed ..
one promptly went up
and freed it for me.
Thank You !
We love keeping up out there, easy access in and out and the staff is friendly
Very friendly, professional staff... clean, well run facility
Staff and facility are great. Seems to be too many problems with gate issues and no security when gates are open and inoperable at night.
Only ended up needing it for a couple of months but price was best, no long term contract, and unit and hallways were always clean.
The staff helped me with a lock problem. I later realized I caused that problem. However, the staff let me walk away with some dignity, not pointing the obvious out.
Jeff very friendly at front desk. Sometimes it is a problem when he is away from the desk taking care of other business. I feel that someone should be available at the front desk at all times Elizabeth Waker
The staff is wonderful helpful. Very clean. Just a wonderful place
I have no former experience to compare with so my opinion may not be usable. My experience with US Storaqe has been very acceptible- no problems at all.
Boyce Tate
Facility is convient, price fair
Great experience. Safe, secure and neatly kept. I will use your company again should the need arise.
Very professional & helpful over the last 4 years that I have had storage units with you. I feel that my “stuff” is safe & in good hands.
The location, and size of the unit works for my needs. Clean facilities. Friendly staff.
Great service staff and facility.
Very warm and helpful. Easy to work with and great location.
Great to work with, clean facility and we felt very secure with our belongings being stored here.
I had a great experience. Everyone very accommodating. Being brand new y’all had some glitches but the young lady and Wyatt accommodated with everything that I needed sold me boxes paper got me in to where I needed to be in the correct size facility I would highly recommend your facility to anyone with the employees that you have thank you
Satisfactory, expectations were met.
Great customer service and a very clean facility.