The online reservation was simple.
The day of move-in, I went to the office, showed my ID and we were off to our unit. The attendant on Saturday, October 19, 2024 was awesome!
Good experience. Associate was very knowledgeable, helpful, and professional.
Excellent customer services
The lady in front desk was so kind, lovely
Awful customer service. Impossible to reach and never called back as promised. Charges incorrect and never revised.
Ecxellent service and very clean área good place for storage 💌👍👌
Amazing! All my storage needs have been taken care of and Destiny has been the best!
Employees were friendly and respectful.,helpful about my unit thank you
Besides failing to give me the code to enter the hallway to my unit, I have no complaints. I called your answering service and the situation was quickly resolved.
Pretty good, the experience it was exactly what i was looking for an a good location, good prices and good customer service.
It’s been great so far just been there a couple of months
It was great and quick and easy
Me quedo tranquilo al saber que mis pertenencias quedan en buenas manos
I was unable to access the rent I rented online and when I canceled the unit I was told that I am not entitled to a refund. I talked to 3 different people on 3 different occasions just for the local manager (Orlando is his name) to tell me he had to ask his district manager about my refund and I have yet to hear from anyone.
Thank you for everything so good stories
Rolando was great. Personable, fast, efficient.
The manger at the location. Was awesome great guy deserves a raise and he has not only helpful knowledge but great personality the best customer service I've received in awhile his name is Rolando Rojas at 4611 Nolensville Pike, Nashville TN
Staff is polite & professional. Hard to locate cart sometimes. Pushing heavy load up ramp can be challenging.
Rolando was very helpful and courteous, and most amazingly was the budget deal !
Hola buenos días sinceramente mi experiencia súper buena lo recomiendo al 100 el manager Rolando Rojas súper atento amable Un amor siempre dispuesto atender al cliente grasias !!
Very professional. Great customer service. AWESOME and very detailed assistance
Very good. Anything was thoroughly explained.
So fine with Rolando it's so friendly and intelligent attending very well I aspect all the facility's Ruan like that take the sample from Rolando tankou for giving me the opportunity to say this
Es muy bueno y la atención es muy excelente y están bien bonitos los storage y ablan español y los precios son excelentes
Rolando was very helpful. Pleasant to talk to. Very patient. I like the storage unit. Roomy.
It was exceptional , Rolando the manager, Nashville / Nolensville location that processed everything for me was nothing short of a pro. He went above and beyond to ensure that I was taken care of and followed up afterwards just to make sure I was all set. Customer service at this level is rare, and anytime I encounter a storage question or request ; I will certainly refer your company .
Thank you-
Chris Hawkins
I had a wonderful experience Bret was extremely helpful.
He understood my needs and addressed every one of them and it was professional kind and knowledgeable I am so grateful I chose that location and US storage
It's been years since I've had to rent storage space. Rolando made everything so easy for me. Gave me a great deal, I'm so glad I went to US Storage. Even better I got to meet Rolando. Thank you so much." Merry Christmas!"
🎄
Its i very clean storage easy access I still need to find an available dumpy so i can clean my unit out so i can better use my space in the unit I am very hopeful that i will receive the help i need when i return
It was very helpful and professional the guy who attend to my questions in my needs regarding my storage necessities
It was great, as soon as I came in I was able to purchase a unit!
Went smooth very nice employee was very helpful great discount
EXELENTE servicio
100% recomiendo
El Manager Rolando Rojas es muy
Amable Gracias
Feliz día Bendiciones
Very happy and very, good service!
Great, but I came one day and it was a dude that was in a security in a uniform came behind my car. I asked him are you trying to get by. His respond was something like that as in A attitude way as looked at me weird. As I left, started following me and I went to the gate to get and I forgot that I had to use my code to get in. So he stop in the back as he thought that I didn’t have a way out. He waited to see if I was gonna ask him to let me out when I was in my phone looking the the code to get out as he was acting like I don’t suppose to be here so I used my code and left. That was Friday night of 10/13/2023. I was just minding my own business and he was acting crazy as looking at me strange. But overall, I enjoy it l.
Excelente, gracias
Rolando es muy capaz y magnífico en su atención para nuestras necesidades
Fast and friendly no hassle
I would not recommend your services at all I have never had to rent a storage in my life however I started but doing a Google search for a 24 hour access facility. Then when I go to this company’s website I chatted to make sure I put in 24 hour facilities again and the chat pulled up several locations the one I rented from was the first one that pulled up. I made my reservation. I went to the facility I did buy a lock but the lady never said if I didn’t put it on there that they would put one and when I left she was just then going to unlock i it I later contacted ur ca team about the 24 issue and they said manager would have to call me. When he finally did I explained my situation that I needed 24 place bc I was leaving a DV situation and asked for 24hr facility bc of this. there was no sympathy just so do you want me to refund it. My son and friend went to unload our things at the unit and found a lock on it had to ask to take it off found someone that did so and told him needed to to put one one by 6 my son said ok. Got a call 10 before 6 saying they were going to put a lock meaning couldnt get in until next morning even after the info I shared. No sympathy or empathy
They ****! Extremely rude and disrespectful and always rushing you to leave your storage, as if I'm just a total inconvenience for them. 9:00 p.m. is way too early to close the storage building to begin with but if they're going to then they should at least let you stay till 9:00 p.m instead of driving that stupid golf cart up to your storage and standing there waiting for you to leave at 8:40 p.m.
Not only that but my vehicle battery went dead and everyone refused to help me find jumper cables or adjust. I had to walk up and down the hill ON FOOT with jy 10 YEAR OLD CHILD at least a dozen times. Also they put a lock on my storage building so when I got there with my vehicle completely loaded down fill up my property, I could not even put it in storage until the next day and I still had to make 4 Hour round trip another trip to get another load.
Yes you guys or very helpful and im Gald to be a good customer with you thank you god bless.
Very very respectful business oriented very good communication skills and was very helpful I will come back and use the storage again and tell people about it
It was nice and easy, the location isn't bad at all, just try to avoid accessing the unit during the busiest hours of the day
Wonderful. Rolando is always great to work with. He is a total professional.
Everything was explained very well on the phone. When i went by office to check in, Rolando was very informative and directed me over to the storage unit and made sure everything was adequate and in working order. Easy and great experience. No surprises. Thanks.
Awesome!! Orlando was amazing and made the whole process of renting a storage unit great!!
I rented the unit online. The first time I went in, Rolando was there to check me in and make sure everything was set up correctly. I've been coming and going to the unit was ease. There are no issues. I will definitely recommend U.S. Storage Center on Nolensville Pike to everyone!
I still have not received my refund after weeks of waiting. This is terrible customer service. THis is not my fault the day of move in the attendant had to leave. I want my refund. It should not wait for the distrist manager to get around to approving it.
It was awesome the management rocks n the place is very clean And secure
I'm very happy with the service and they were very helpful in a smooth transition...
Muy cómoda excelente 👌 servicio
Amabilidad
Muchas Bendiciones
Gracias..lindo día.
It was a great experience. It was easy to apply online and when I arrived the Property Manager, Rolando Rojas was awesome answering all my questions, etc.
In the past 30 years, I have used storage units around Nashville. But now, I would recommend everyone to use US Storage Centers.
Very helpful and kind, always friendly
Great experience. Only issue is coming in and stopping at the gate can be a bit difficult because its on a very steep hill, otherwise it was a good experience.
Great customer service was awesome
I had the best experience. The young man who helped me went over and beyond. Awesome service
Horrible. Misinformation from the store. Initially showed me the wrong unit than what I had reserved, prices wrong. Acted like my reservation wouldn't last until the 18th as stated on email so I came back two days later to pay and view actual unit which was unlevel and quite dirty inside. I have pictures. Lack of communication from district manager Lynn, couldn't even tell me how much my refund would me. Not a very good listener. Tells me time is of the essence to get my lock off of a unit they couldn't re rent. But why would the unit be up for rent if you tell me you can't start a refund process until the lock is off?but can't find essence of time to call me back as she said she would to follow up. Lied and said she was the district manager. Just found out she is not but that someone named Johnny is. Very unprofessional company. Was not like this years ago. Give me my money back if you cannot meet basic customer service standards in the same timely manner that is expected of me. I don't want to talk to you all just as much as you don't want to talk to me. The only thing is you're the company and I'm the customer so you're required to. Completely ridiculous experience.
Excellent the best experience I've ever had
Great group of folks here place is well lit staff is friendly and it's clean to.... Cant ask for much more. A++
I have stored here before and returned because I feel safe for my belongings.
Steve was AWESOME in explaining everything to me! Excellent customer service 🤎
Experience has been good so far
Very nice and clean storage room. I wish it would be another entrance gate other than the one.
I really love it here, everyone is nice here. Thank you for letting me put my stuff here i really appreciate it.
Rolando was very friendly and helpful!
The experience dealing with this company was absolutey the best encounter being my first time ever having to use storage. I would definietly recommend this storage to anyone that need a storage 100%
Awesome experience! Great fast service
Brett and Alex was wonderful! They made my experience great and I would use you guys for all my storage needs. Thanks
Is Best place Best servicios in tod so happy stores
Easy to book, very communicative and helpful. Thank you!
Applying for a unit was a breeze with representative Carlos. Thorough information was provided and a overall friendly customer experience.
It has been good so far! Everything was explained and expectations being met.
Great staff was great, professional & very helpful
Good - Alex was very kind and helpful.
It was simple which was very helpful!
Great experience! Isaiah was super helpful and professional. He helped us decide which type of unit was best for us, showed us the unit, and made our decision so easy. We will definitely use US Storage for all of our storage needs in the future because of this young man.
Completely satisfied as usual!! Great customer service!
Rolando was very knowledgeable, friendly, and helpful. I really loved the 50% discount for my first 2 months.
Totally professional. Alex,Chris,Isaiah helped with all our questions. Thanks.
It was good I have been using this storage for so meaning years
Very good service very accommodating I would recommend everybody your company
Carlos was very profecconal.
Excellent. Isaiah did an incredible job making sure we had what we needed. Patient and professional. Thank you.
Everything has been very professional.
Carlos was great. Cheapest price and easy access.
Experience was , smooth, quick and paying on website with autopay was fairly quick to set up.
The customer service reps are all great. They're easy to work with and help meet the needs of the customers.
I'd like to see more efforts with security features. The corridors need better lighting and increased security cameras. Also, some units have strong odors in them and the floors appear stained and dirty.
Very Very good and thank you
The people were friendly and courteous. My final decision to rent elsewhere was because I needed a storage facility closer to where I am living.
Good. The young man that helped me was friendly and done a good job
Ichose to do a contactless rental and It took several days after I paid for my unit online for me to be able to access my unit due to the fact it was very difficult getting in contact with the location manager to finish my paperwork and give me my access code. But when we did finally get in contact the customer service was excellent and everything was taken care of in the end. I actually did refer a friend and they now have a unit there as well but when they were renting their unit online they were not given the option to tell if they were referred or not so unfortunately I did not get the advertised bonus for the reference that I had been told that I would.....
I forgot the name of the person who assisted me but he was awesome I really appreciate him
Excellent service! Staff were very friendly, efficient, and helpful!
It's a chill storage place. I like that it's a smaller place. Has a laid back feel to it.
Very happy, the guy that help me he was really nice and he help me a lot.. and made the process really easy for me..
My experience was awesome. Helpful staff. Clean unit. Easy in and out.
It’s beautiful everything about is just perfect the employer is so welcoming and loveing too
Very nice young man helped us and did a good job. Showed us our storage area. Thank you.
Great service and nice people
Great! Clean, affordable storage. Prompt, courteous, friendly staff!
Very friendly with good service
Good attencion,s
Thank you so much
The experience has been great. Steve worked with us to get the space we needed. We had to move everything out of the house we were selling. And it was going to be a while before our new house was ready.
Thank you Steve.
Good management. Steve was very helpful and attentive to our requests. It met our needs for storage.
Steven was great Answered all questions thoroughly. Very Satisfied.
Super easy process. Great rates!
Ramps are needed in some storage units to be able to roll in a heavy 1000lbs toolbox like mine. But Mr. Steven Cornish helped me with everything he could to successfully to roll it into my unit. Thank you very much Steven for you awesomeness.
It's all great.
Nice place. Well managed.
Good response and support from the management team.
A property breaking occurred in my first night of storage. I was fortunate in suffering no loss. The management team was responsive and helpful . I feel safer having a more secure lock on my unit now.
It's was great. Very fast and easy to get my rental unit.
The staff was great very knowledgeable and nice
Rolando was very helpful when I stopped in and rented a unit. He explained everything clearly. He was very helpful.
Could not have been more convenient. Very helpful service great location for the unit and well priced.
Very courteous and helpful. I have never rented a storage unit and you guys have been great!
The gentleman that I showed me the unit was very informative and professional.
Good. Very helpful especially with accommodations due to COV-19
I appreciated all the assistance getting my unit rented during the time of quarantine and Steven was very friendly and nice to deal with.
Rented from you in the past
Very good. Everything was made clear.
Great I feel everyone is nice and very respectful I would recommend this place to my friends and family.
My experience has been pleasant. The online reservation system is very handy and all the personnel have been great to work with.
Great salesman, clean and safe area to store my treasures.
Yall make us welcome there. He very nice gentleman. I really like the special promotion prices for 3 months. 😊
Friendly customer service!
Very good accommodations and a good service. Easy access and online features. Recomend
It was good and very friendly.
The staff is friendly, thoughtful, quick to explain how to save money and to enjoy the facilities. We have felt secure on site and have had nothing but confidence that our goods are being taken care of in our absence.
The experience was good, not great!
Steven was very helpful an accommodating!
Very professionally and attentive to client need
Steve is a rockstar. Outstanding customer service. A+
I felt really good about the service, They treated me really good. They helped me pick the correct storage I wanted.
I'm can't say enough great things about this experience! The level of service I received from Katie & Stephen was fantastic. They went out of their way to ensure I received a clean, adequately sized unit that met my needs at a very affordable price. I was truly blown away with their professionalism and honesty. The unit I received looked brand new and very well cared for, I was shocked! I'll be recommending this company to everyone I know, I was beyond satisfied with my experience!!
The location manager Steve was great. Steve took care of our needs and was very kind and caring. If I should ever need a storage unit again it will be US STORAGE.
It was great. The gentleman was very helpful and it didn’t take very long at all. He was Avery nice person. An asset for your company.
Great experience....very nice and knowledgeable.....
Everyone was really nice and helpful!
My experience with Katie and other staff was wonderful. Eveyone at 4611 Nolensville Pike is kind and friendly
Professional , helpful, the woman behind the counter was friendly and knowledgeable.
Great. Very nice, helpfull and easy to deal with.
I had a great experience the first time I used your storage. That is why I came back again.
At the beginning of a very ugly divorce and I entered your place of business and your employee, Brenda who is from Texas was so kind, soft spoken and sweet I was left with no more thoughts of giving any other storage company my hard earned money. Her professional conduct is why you all have my business. Thanks Brenda from Texas, coming to Nashville TN. "Music City"!
Lizzie is "the bomb". What a helpful, thorough and well-informed lady. She facilitated our rental of two units and closed the file on another. We couldn't be happier. A great contrast to the lazy, dishonest and overpriced idiots who did our moving.
It was great the lady was wonderful she was so helpful very clean and nice
Had a few problems with the computer system. Other than that, the staff was friendly and curteous.
The staff was very helpful in helping me choose which storage unit was right for me. I had a few electronic items that I needed to store so I went with the climate controlled unit. The price is reasonable and I had no problem accessing the unit when I needed to. I highly recommend.
Was quick and easy to understand what I was getting.
Quick, courteous, and efficient.
Ver y good,the person attends is very friendly and the place is cleaning si like the place
Was a great experience the manger on duty was nice and informed on helping me.
The guys in the office were super helpful and easy to work with! The price was better than other storage facilites I checked which is always a plus. I would definitely recommend the US Storage Center on Nolensville Pike to anyone!
Very smooth process, office personnel were great
Our rep was very nice over the phone and gave me the rates of the unit I was looking for and even held the unit without a deposit.
I went to the actual US storage center in my area and dealt with Brett. He was super informative and even offered to show us the unit that would be mine. He had it cleaned within an hour of us getting it. Everyone was super professional and friendly.
My only complaint is the crazily steep driveway.
It's been great. Very clear, communicative, and helpful staff!
Good. Entrance before the gate is difficult. Steep incline makes it hard to enter code and keep foot on the brake.
Best storage in Nashville
Brett was incredibly helpful, kind and knowledgable. Appreciated his service very much.
My experience at US storage center has been very good so far. Brett at Nolensville location is super helpful and always searching to find a good solution to accommodate.
Thank you very much!
It was great, everyone was helpful and nice. They got me taken care of in short order and I was on my way, I am thankful for that.
Very good customer service.
The only negative thing was the increase in rates.
The best ever I had. Professionalism, environment excellent.
It was good. Personnel was helpful. Just kinda expensive though.
We had two storage units for over a year with US Storage Centers. For the most part, it was great and very helpful to us, but I do have one complaint...we had a mouse get into one of our units and it destroyed a sofa and some other items. There was also feces everywhere. I was unaware this was a risk and I think it would have been helpful to have some advice to set traps, etc within our units.
Very helpful and seamless transaction
Brett was so helpful even when I had to switch locations. All the personnel at both locations very very friendly and helpful.
Very friendly and accommodating.
Mui buen servicio anestidad y seriedad responsables gracias por su servicio
Very good Customer Service
The customer services was great.
Except for the constant change over in staff most things went fine.
Very professional and accommodating. My only criticism: temperature controlled areas should have better humidity control. Wonderful workers.
Great service, friendly staff. Good facility.
Good ,very well organized,smooth operation.
The agent was very helpful as well as knowledgable. I really think she was the reason I chose this facility. The facilities were clean but not sure how climate controlled it was. Overall, the price and product was adequate.
The employees are great and very helpful. Our unit is ok but really smells like a mixture of cat urine and mildew. Also the lighting is bad in our section. Other than that, everything is fine.
Great staff and clean units! Really appreciated the willingness to change my unit size last minute and getting a good price close to downtown Nashville
Sandy is knowledgeable and professional great experience.
you were for methanks when i needed you. thanks
I felt like a valued customer. The sight manager was extremely helpful and very friendly and professional. She was also very accommodating. It was pouring down rain and she did not hesitate showing me units.
Sandy was super helpful and very friendly!!
my experience was very good.
Karen was the representative that took care of me. She was very professional
Very good. Karen was so helpful; answered every question I had regarding the storage; and showed me a few. She went that extra mile to make feel secured; and to make sure my items safely secured there.
Very helpful and quick. It was very clean and the deal I got was well worth it.
Very helpful, informative, and pleasant
The gate code did not work. That was irratating
Ray, the manager is very accommodating.
Great customer service.
Ray was amazingly kind and very helpful. I was so impressed with his professionalism. He represents the company well.
very good, people informative and helpful
One recommends storage centers based on location, generally. No one wants a storage unit on the other side of town. Locationally, I also like this one because it's on top of a hill, which would seem to make flooding unlikely, and tornado-style events rarely go through this part of town. Also, it's right across from Maxwell Brothers: best local produce in town.
I haven't had this unit long enough to know what the long-term is like, but in the short-term, the customer service was excellent. Both the local manager and the national telephone support were quick to respond and excellent to work with, explaining all the angles.
Customer Service was exceptional... warm, friendly, and helpful.
Ray was very friendly, helpful, and courteous. The facility is clean and easily accessible.
Very friendly. Great first impression. Looking forward to being a longtime customer.
Representative Ray was very very helpful and kind. I just came from dealing with rude Cube Smart.
Great. It was a good price and very easy
After researching many storage centers for my son's dormitory furniture. US Storage center was the most effortless. I worked with Ray over the phone from NY. He recommended the right size unit for our needs. Upon Arrival in Nashville he called to follow on the date we set. At the center the process was seamless. The place is clean and the unit is the perfect size for our needs.
We'll definitely use US Storage center again. So far so good.
Excellent customer service and Ray was very enjoyable and incredibly helpful..
He resolved my concern immediately and did so in a positive manner.
Ray resolved our problem quickly and very affordable to our needs .
Although I didn't take the unit when I first inquired about it I was happy to know they remembered me the following weeks later. They honored the discount I was given prior my official purchase(10x10). The gate broke the first night, and we were not happy about that bc that meant anyone could gain access considering it had to be manually pulled open & left open that night until it was fixed. I was also skeptical about the location(on a curvy slope), but I managed my fear. Thank you Karen & Ray for your help.
This place has been great. They met all my needs and are very friendly in the office!
Ray was a great help and very professional
Ray's customer service was great! I feel very confident storing our vintage car at his facility.
Friendly staff . clean facility well lit
The office was very helpful with providing me information on my unit and updating my information.
Awesome customer service and very clean storage departments!!
Everybody was very helpful from the beginning and very happy with the service the prices also customer service was very helpful
It almost felt unreal. The employees were professional, courteous, and kind,
So far so good, the setup process was simple.
very pleasant and helpful staff.
My experience was pleasant and informative. My needs were met by the friendly and knowledgeable staff. They answered all my questions in a straightforward manner.
When I returned later in the day,I was able to secure my unit without further ado.
Great Service...The staff showed attention to all our questions and answered all questions we asked...Recommend this site we used (Nolensville Rd Nashville location)
Heather was and has been great! She had a very positive attitude and shes definitely on top of getting things handled.
Very good experience checking in. Staff was very friendly and professional. Very upfront about the rules, regulations as well as pricing.
The facility looked well maintained with a lot of security cameras all around the property.
She was absolutely wonderful! She went above and beyond to help me out when I was in a crazy situation due to weather. The customer service I had was the best I've had anywhere in years. Highly recommend these guys!
It was absolutely amazing experience being that it's my first time getting a storage. The two young ladies provided me with excellent customer service In a professional manner and I would definitely recommend this this site to anyone.
Great staff at this location
Heather was a huge help. The process was very easy.
Got the indoor unit it is awesome and affordable am very excited
Karen was very helpful and professional. She understood my needs and had just what I could use, in fact we started utilizing the spaced the very next day. I would highly recommend your facility to all who are looking for the same needs as mine.
Thank you Karen and Happy New Year
Manager was very friendly and helpful. He answered all my questions and showed me the units. They were very clean and the prices were very good. I would highly recommend this place.
It was great. Karen was very knowledgeable about the sizes of the units and what would most likely fit my needs. She was very friendly and professional and had me set up in less than 30 minutes. I was able to use my unit immediately.
Only thing I'd change if I ran the joint would be to let me make my own code to open the gate. I realize its my unit number/last 4 of my DL, but I would have chosen something else. Other than that though perfect place with nicest people.
Were very nice and helpful
Great place!!!! The lady at the front desk was friendly and helpful with what I needed. Prices are best in this area!!!! Unit was clean and have no trouble getting yo it!! Will recommend to anybody!!!!
You guys are doing great and a wonderful job.
Everyone was very friendly and the facilities were clean and secure!
Everything is professional. Very happy.
Great customer service...prices are a little high...in my opinion
I had an excellent experience with US storage. Everything is professionally done.