We were completely satisfied the woman there was very kind and helpful. Highly recommended.
Very good experience, easy to deal with, friendly staff.
I am so excited to find a place to put my stuff on my furniture in. Thank you so much US storage.
Staff very nice and accommodating.
Done a very good job. Love the service.
The move in was easy. Women at the front desk was very nice polite and friendly. She explained everything in. A way that I could understand. It was pleasant.
Everyone was very friendly and helpful. Though it did take a lot longer to finish everything when I got to the office to get the truck and see where my units were.
My experience with you guys has been amazing!!! The ladies at the front desk are very nice and very helpful.
It was a Great experience and I would definitely suggest this company in anybody I know or don’t know in any state that has US STORAGE!!! Great Job 👏🏽
I was storing a classic car. My contract was for $107 per month. I came in and provided proof the car was fully insured and registered, got my photo taken,etc. stored the car and left. Then I got an email that stated my monthly charge would be $129 per month. I called the 866 number to ask why it went from $107 to $129. The gentleman on the phone stated to me that insurance was added to my bill to cover the contents of the storage unit. When I explained that I have insurance on the car and I am not storing anything else he agreed that I should not be charged extra for storage insurance, but said that he couldn't do anything about it ; I would have to call the local agent at 136 River Rock Murfreesboro, TN directly. When I called back I was told I would have to come back in and sign a document stating I am not storing anything but the car. I was not asked to sign any such document when I was there the first time. I told the agent several times I was not storing anything but a car that is fully insured. I am upset that over $20 was added to my bill without my knowledge. Instead of coming in to sign said documents, I came in to cancel, got my car and left
Such sweet people to deal with and they will work with you if you need them too! I would recommend anyone to them!
I never moved anything in asked for a refund many times no one ever got back with me called numerous times.and I'm out $62 for the cost of the unit I never used
Mr Johnny was awesome he took good care of us.
Everyone there has been great! We had a few hiccups during the move from my other unit to this place but nothing major!
The process of renting a unit was smooth. The unit was clean. I would recommend the facility.
Marquis was great! He was knowledgeable and helpful and got my request taken care of quickly. Very pleased with the service!
It was a rough start due employee absence. However, once I was able to complete the process, I was very happy with the end result.
Marquise was very good at answering our questions and showing us units we inquired about. Very knowledgeable of his job
I really have been impressed by Johnny's professionalism and caring attitude! I would only recommend your facility to everyone I know! Thank you
for your outstanding service!
Unfortunately I had a terrible experience at this storage unit and I would not recommend going to this company due to their policies that are just not set in place to be satisfactory to its customers. There are many things that a lot of individuals go beyond and above and this company is not one of them.
Very good. Johnny Sharp is an excellent manager and all around friendly guy; very customer oriented, keeps a neat, clean facility, and goes above and beyond to help.
It was quick and simple to do. Great customer service and I overall had a great experience.
It was a good experience and I would recommend in the future.
It was one of the easiest storage rental processes I have ever experienced
The Staff were very professional, helpful and appreciate. I me t both Frankie and Markee. The storage unit and area very very clean and in great shape. It was a blessing to find this place in a time of stress and need. Thanks again
Loved it, Thank you so much for all your help ❤️
The manager was incredibly helpful and was very pleasant to work with.
Super sweet and amazing manager
Johnny was very helpful, explained all the options. The facility is clean. Highly recommend.
Marty at the facility on River Rock in Murfreesboro, TN, did a great job. Very professional and pleasant.
It was a very smooth and easy experience. Marty at the River Rock location in Murfreesboro, TN was so awesome. He was very helpful and make my experience great 👍🏾
Truck had no gas cap so we paid 4 gallons of gas (over $20) for 15 miles of use.
John Sharp was very helpful in the process, with excellent customer service.
Guy who helped me get the storage unit was very helpful and accommodating.
John at the River Rock location in Murfreesboro is great. He is very thorough and fair.
The phone sales staff, however, failed to tell me that my daughter couldn’t be there to move in on my behalf so now I had to spend $220 to fly from PA to TN to move my items in!
Good management and helpful , Johnny keep everything clean outside the storage
It great the owner was very helpful,and very friendly
Absolutely loved John , he was very pleasant and professional to work with.
We like the location and the help.
The agent, Marti, was having trouble getting the application saved when I called in about noon to sign up. He got with help desk to complete application. When I arrived about 3:30 pm to finish signing up, more delay w software. He did give me printed copy of Lease Agreement as I requested.
Thanks Jason.
Facility is clean. Staff is professional and friendly.
Johnny made everything an absolute seamless process. He is kind, and very professional. I would most definitely refer all my friends and family to US Storage Centers.
The best place to move and secure ur valuables
Great customer service. John was a pleasure to work with. He was very helpful.
Johnny was very nice to work with. Extremely helpful with a great attitude. Facility is clean and units are the best I've ever used. Two thumbs up!
The manager John was very helpful with advice re: size of unit, location. The space was clean. I would recommend this place.
John The property manager was so respectful and professional. He earned my respect with how he listened to my needs and never forced anything on me. He talked with me on what my options were and let was more than helpful. He was so patient and didn't make me feel like I was taking up his time. I have walked in on him serving other customers and see a genuine respect for every customer that he works with. You got yourself a great one!
Very good, all expectations met
Everyone has always been kind to be I enjoy talking with them. Always helpful if I need help . Thank you
Good service. Detailed instructions. Helpful, made sure my daughter knew where her unit was and took the time to show her how to open.
Janessa was very polite, courteous and skilled at her job.
It was a pleasant experience, the people we dealt with were very informative, personable and professional. I would recommend the company to my friends should they need that service.
It was very smooth and quick. I do wish the $60 refundable cash fee for the rental truck was mentioned over the phone because I had to go get cash for that transaction but other than that the rep I worked with was awesome and very knowledgeable. He explained everything very well.
It was very good and Profesional I was very helpful
They were very helpful in finding the right size storage for my needs, thank you
Good people to deal with - but have raised the price a few times recently.
Staff was very friendly. Answered all my questions. Explained in details and understood.
Frank was very friendly and professional and I was very pleased with my storage unit.
It was nice and friendly and knowledgeable!
Awesome cordial encounter. Very informative and answered all my questions and made the experience awesome.
We are new and so far, so good.
Great experience. Frank was very helpful and having use of a truck was great too.
Man I had a wonderful experience for sure good conversation with my man up front wish him the best. I hope he gets some type of promotion because this he’s a good dude very professional..
Great experience so far. Storing my GMC truck on the lot for a few weeks. I wish the spaces were bigger and marked better. I feel like my possession are safe. And that's what matters. Rep was professional.
Very kind people & easy access to the storage unit. I really appreciate being greeted on the screen as I enter.
General Manger was super nice and helpful! Easy access and it has been great so far!
It went well. Everything as expected.
Good experience. The gentleman working (Chris) was really helpful and answered all of my questions.
Very nice and respectful clean, well kept facility
Frank was super to work with!
Great customer service from Frank.
It would be nice to have bubble mirrors at the end of the rows- impossible to see if someone is coming around the corner when driving
The only place in town that I trust to store my personal belongings with. Frank is a above and beyond Manager. I’m very pleased to give them my business. A town full of storage places but they aren’t the same as this place. Earned my respect.
customer service was good the employee was very nice and friendly
Nice people, went so far as to bring my pet and I cold water. Great introductory pricing
I had a great experience frank was super helpful and kind!
It was a great experience and the office manager made me feel very welcome. Overall amazing
I enjoyed my experience very much. The customer service was impeccable!
I was very pleased with it.
The gentleman who helped me made our experience pleasant from start to finish. The verbal communication and reminders were awesome! I applauded him for the his great attitude and the courtesy he provided.
The experience is always so easy and fast. Frank is the best!
They were very friendly. Very courteous. Took very good care of me. I see why they get good reviews. I would use US storage again!
I had a very positive experience with professional service, with a clean secure storage space at an affordable price .
Good experience..local property manager, Frank, is responsive, courteous. Policy re: admin fees, and contract cancelations should be revisited. Charging $24 non-refundable to initiate a lease is too much. A prorated or lesser charge to cancel a lease before it ever started, especially with nearly 3 weeks notice would be much more appropriate.
Renting a unit was very quick and easy. They did a good job of recommending what size unit that I needed based on my needs. Very professional
Had exactly what I needed.
Easy transaction.
Jason was very nice and informative. Great job!
Happy experience. Fast & professional.
Great customer service, Mr. Zach was very helpful with everything
Very comfortable. Staff very accommodating, property well maintained, service quick and easy. Overall a great experience.
Lady who attended me was very nice and patient with me. Helped me with everything I needed.
Good price. Easy to get set up.
Very good. Frank was very helpful and when I had to upgrade, he went the extra mile to try to find another unit close by
Very greatful for this employee he was so nice and understanding and treated me and my family with so much care!!
The price was reason able.
Easy process to become a customer. Fair prices.
Good experience and good customer service
Pleasant experience. Staff was very helpful.
The experience was amazing. Quick and easy with no problems at all ! I was very happy with my experience!
We have been pleased. Everyone is courteous and helpful. We like the cleanliness too! We also feel it is well taken care of. Thank you
He was very helpful and super friendly.... great experience for my bad situation of needing a storage unit!
Great service. Liked the space I rented. Frank was very helpful.
It was good. The only thing I did not like was having to have insurance on the unit.
Frank was GREAT! I called all around for options and
1. Frank, the site MANAGER answered the phone. Not a robot or someone in India.
2. The prices were comparable and even better than most.
3. Location was great.
4. Location was clean.
5. Promo special, half off for 3 mo, was a bonus that sealed the deal.
The only thing I can say was less than great was the wait time signing up at the counter. It took about 20-30 minutes to get the contract and get out of there. People moving are often strapped for time and often running behind, so this wait time can be frustrating. I was the only customer so 25 min is too long.
I first called the storage center and reserved a unit. When I arrived at the storage center I spoke with Frank and he explained the pricing and sizes of the units just in case I needed a different size unit. He set me up with the unit I needed and explained the entrance codes and hours. He was very helpful and knowledgeable. Very nice person.
Very nice and understanding customer service. My unit was clean and perfect for my moving transition!
My experience was great! Alma was very pleasant and informative and made us feel very welcome and eager to answer any questions or concerns.
We have been working with Alma Barnes. She is awesome and has helped us with all our needs.
Great experience! Excellent customer service, Alma was very professional and made me feel very welcomed.
Having the truck for the move made the move go much smoother.
Thank you Alma for your outstanding service and making this a stress free experience! So glad I chose your company for my storage needs.
My experience was great. Frank was very helpful in showing me different size units so I could choose one that would work best for my needs.
Great staff and very accommodating. Reasonable prices.
Easy transaction, professional, friendly staff.
The cost was perfect, the process was easy, and the staff was very friendly. Great experience!
It was great. The online process was simple and easy. Instructions were clear when I got to the place to sign the lease and gain access. Good job.
The office manager answered all of my questions and the office was clean
Super clean super nice great experience. Will definitely recommend all our friends!
It was fantastic! Due to the virus situation and no contact policy, Alma had to do everything over the phone while I sat outside. She was very apologetic about the situation. She was incredibly friendly and answered all my questions. By far superior customer service. I will definitely refer all my friends and colleagues to her.
Alma was help and supporting.
Great experience. Management and staff were very friendly and helpful. And good deals and rates. Would recommend to anyone
It was awesome and employee was super nice. She showed us around and all.
Great! Everyone was very helpful. They know you by name and have no problem making adjustments if needed.
Great security and service
Very clean! Love the security feature!
I've used you in the past. No issues
Love you food! It’s very good always have great service!
So far everything has been great. The man in the office (Chris, I think) has been very professional, informative, helpful and courteous. The unit is nice. The location is extremely convenient. And the move in special was a fantastic bonus to the experience!
Thanks US Storage!!
Rebecca
Easy and very professional.
The experience was wonderful and manager that assisted me was polite and efficent. Would recommend to everyone needing storage.
I understand that the security gate needs to stay open for an extended time to allow large vehicles through etc. This however, poses a security risk since members drive into and away from the entrance while it is left wide open. Not safe...especially for people inside the premises alone. A gate with a sensor would be the answer.
It was very comfortable and professional
The price was better than another I checked with first.
The employee was very friendly and helpful, however, when I came back with a load to put in storage my access code did not work. This could have been very problematic if it were not for the assistant Manager still being in the office just after closing hours. He came out and corrected the problem and all was well.
So overall experience was very good.
Yes, Frank did everything he said he would do. Nice location. Great promotion.
Customer service was very pleasant and informative....gave full explanation of use of moving truck and location of unit
Was able to get in setup with very little problems lot is a little difficult to navigate with a large moving truck
Extremely smooth. Frank was great
The staff was friendly and helped me get a unit quickly. All of my questions were asked
It was great. We had no problems.
My experience was exceptional. The sales person was friendly and helpful.
I've never had a negative encounter there in the 4 years I've been a customer...other than the price...
I was shopping around for a unit, and the prices and specials initially brought me to US Storage Centers. The staff, however, quickly helped me make my decision to stop looking and rent here! Magda Pierce welcomed me to the facility and immediately showed me around. I was in a bit of a rush, and (as I previously mentioned) not really planning on renting the unit today. The whole process was quick, easy, professional, and comfortable. Thank you Magda and Frank for a few laughs and a wonderful experience while finding the perfect place for my storage needs! I HIGHLY recommend Magda and this facility!
Very smooth transaction. Storage room is very clean.
Units clean. With good light.
Wonderful friendly very helpful staff!
This is my first experience with using a storage facility. The gentleman working was friendly and walked me over to look at the unit. He did a great job explaining everything and I left feeling confident. It was an overall great experience!
Your employees were very professional and kind. They actually cared about my situation! I would highly recommend friends to use US STORAGE CENTERS !
Clean facility feels secure the only issue for me is the gate hours I would like to access my unit after 10 some days because of my work schedule
Timely service and very convenient!
Please reset the timers on the lights to 30 min. Running up and down the corridor every 5-10 min is really annoying.
Please have 2 carts per building. I have run into other renters who are tired of going from building to building searching for a cart.
Thank you.
Very polite and professional.
Five star ratings for the wonderful experience of doing business with US Storage in Murfreesboro. Frank was very professional and exceeded my expectations. Other companies should be as courteous and helpful to their customers. I highly recommend using US Storage for your short term or long term storage needs.
Ricky Floyd
It would’ve been nice to have been offered a discount for being a returned customer. However, the employees were overall accommodating.
Angela was very polite, friendly, and knowledgeable. She told me everything I needed to know and more. Gave me the best deal she had that day! I was very pleased!
Very smooth and professional. Angela was great to work with.
I had a great experience! Angela was very helpful and answered any questions I had.
Miss. Angela was very helpful and polite. I only rate the 8 out of 10 because the prices are a little on the high end.
Very friendly, informative. Helpful. Showed me around.
Angela was extremely professional and her customer service was impeccable!
Karen was AWESOME.. she was kind and patient. She was pleasant to work with:)
Angela was AMAZING! She gave the best tour EVER and made my storage experience easy. I told her what I was storing and she remommended the perfect size. This was one of the greatest service ever from a storage facility. I would definitely recommend this place.
Great service,decent prices,good location, and more options for growth or down sizing
My experience was awesome and the clerk that assisted me was 100
% knowledgeable and guided me through everything I needed. Her name is Angela and I was suppose to do a survey for her but was too busy moving. So if you could plz let her know she is the reason why I am satisfied with your company. Customer service is everything. Thank you Angela!
I was a returning customer and the service and incentives have imoroved since last time. Definitely would recommend.
treated very well.... unlike a lot of other places
Easy to find and get signed up. Friendly customer service and explained and showed me my unit and around the facility. Angela was great.
I was helped with all my questions ! She did an excellent job answering my questions ! It was a good experience!
I appreciated that the unit was well lit and easy to access. The front office staff was friendly and helpful.
I'm a new customer of US Storage and thus far they've been very helpful.
Karen King was very helpful and made renting there a good experience. I will recommend your location and business to others because of the excellent customer service that Karen provided.
Only disappointment I experienced is bird droppings on my furniture and boxes when we moved out. Luckily it did not ruin anything.
my experience with U.S. storage centers was excellent the staff member Karen who helped me was very knowledgeable very polite and made my experience a smooth easy process. For any future needs of storage I will always return to U.S. Storage Centers and will remain with them for as long as I need storage services. If I have a friend that require storage services I will definitely be recommending them to U.S. storage Centers.
The manager was very helpful and I would recommend the facility to my friends. Thanks Tony B
Both Frank and Karen were friendly and easy to work with thank you
It was a very pleasant experience!!!! Employees were very friendly which is extremely important to me!!!
Very good customer service
Customer service was great. Management was very attentive to my needs.
Staff is very friendly
Such nice people to deal with. Great customer service and extremely helpful and genuine.
Thank you! It was very convenient and the cost was reasonable. Would use again, if needed.
Clean facility, easy access and a very helpful staff.
Angela was very nice and very helpful. Doing business with US Storage Centers is easy. Your pricing is much better than any other storage facility in this area. Also, your website is much better than the others.
Great customer service. The staff member didn't rush through our transaction, even though there were several people that arrived 45 minutes before closing. I had reserved the unit an hour before I arrived and she already had it swept out for us.
Great facility, extremely helpful employees (especially Karen). Would recommend to friends.
A1 experience. The folks are all friendly and helpful. I would have stayed, but we moved to another city.
Employee KK was super nice and very helpful in explaining the process. I had made online reservations to start on a Monday which KK was able to change to Sunday to accommodate me. Too bad the "free" moving truck had expired tags. It would have been a great help. Working on our 19th truck load.
Everyone was super friendly but one woman. She had to have her parking spot one morning before she would open, so we left and came back another time.
It was a great experience! Had you guys for 2 years. Never had a problem.
Easy to reserve, great pricing, friendly staff and free use of the truck for move in is a special added bonus!
Karen was awesome and winderful i recommend going there any time u need a storage unit friendly and helpful very nice environment thaks again karen.
Great service. Thank you.
Karen was very helpful and professional. She explained all the details of the rental agreement and the process was smooth and fast. I appreciate her help and guidance.
Lawrence Crowe
They’re very friendly and helpful they make it easy to move they have a truck to help you move your things in storage...
Awesome experience of customer service. Facility clean, storage unit clean. The whole experience was tremendous.
I thought that everyone was great at assisting me with getting a truck and making sure my unit was up to par everything was great.
Great! Rates are affordable, and really glad to be able to rent month to month w/o any mandatory 6mo. or 1yr. contracts!
No complaints...very professional at all times.. appreciated the offers..
It was ok. The lady at their call center told me UPS could deliver straight to my unit which is why I picked this company. However, once I got there the lady filling in for the day made it a big deal and had to text and call the man who actually works there to find out if it was possible. She was nice though; just a hassle. I also didn’t get my receipt emailed to me for the 30 some odd dollars I paid that day. Unit looked nice and it’s fairly cheap compared to other areas. Just didn’t see professional or that they knew what was going on.
Karen King was working at the Murfreesboro location when I went in to pay my bill and to lease a second unit. She was an absolute joy to work with. She was extremely professional and she knows her job. Don't let anything happen to her. She is GREAT!
Easy and quite accessible. Providing moving carts was very beneficial. Professional and courteous staff!
One suggestion: provide doorstops for outer doors into the controlled climate storage.
Overall: Wonderful experience and business!
Frank was provided excellent service, the facility appears to be secure. The grounds are clean and in good working order.
Everything went very smoothly. Frank was very nice and went over everything in great detail.
Frank was awesome so helpful and informative,it was a pleasure. I will recommend US storage to everyone.. Thank you
I feel very comfortable leaving my belongings in your facility. I'm thankful for the security you offer.
I came in last minute & ashton took care of me .
Great service overall but you should warn customers that get units next to the dog park - on the day I rented there was no breeze but when we moved in the unit the smell was terrible !!! I do hope the items in storage don't smell like dog crap when we get them out. !!!!!
The staff has been very friendly and helpful with any questions or issues that we have had so far.We have been very pleased with the unit so far. The climate controlled facility is very clean and well kept. The outside of the storage facilities is well maintained as well. No complaints from us :)
Just a little info on our day. We arrived on time a 9:30 to get the reserved spot but the guy was late n opening the office. After tat I assumed that we would be in the computer and the registration would go quick. However it still took at least 39 minutes to work it out. The gentleman was great, polite, through, and kept me informed on everything. We got great deal on the unit and will be calling for a second unit to rent for the 26th of August. Thank you again. We are moving from out of state and every thing matters when you are on a schedule if you know what I mean.
I am very happy with U.S.Storage center.
Frank is an excellent store manager, guided my and provided answers to all my questions. I appreciate the care that is taken for my belongings away from home. Thank you for providing this security.
I'd recommend this storage to anyone.
Very friendly and informative..
Manager extremely friendly, rental process was quick
As always Frank was very helpful. The process was easy and quick. We'll definitely rent again.
It was wonderful no Hasle reasonable price great people in front office
Good.quick and all explained well.
They guys that helped me were extremely friendly! They even discounted my first payment since I only had a few days left in that month! Thanks US Storage!!
Very courteous, professional service. Nice to work with.
Good experience the gentleman was very nice
I had never rented a storage unit before. The process was easy and Frank (I think that was his name) did a great job explaining everything.
I was very impressed with your staff. It was very simple to get the paperwork for my new storage unit completed. I was in and out of your office within about 15-20 minutes. We are also very excited about the moving van you offer your customers use of for moving day. Very, VERY handy! thanks so much!
A bad experience having to move that day...but you all made it a nice friendly and easy to to store my possessions there...and for that I thank you!!!
My experience with US Storage Centers was great. The staff was very friendly and helpful. The use of the move in truck free of charge was also an added bonus.
I am totally satisfied with U.S. Storage center in Murfreesboro,TN. James Rudolph was very helpful and friendly to me.
My experience was great. Very helpful and very friendly
Guys at the front desk were very friendly.
I had a wonderful experience while using US Storage for my move. Very affordable, Clean and Also got a free move in truck! I would definitely recommend this company to my friends as well.
Frank and Chris were great. Made my renting experience pleasurable.
The unit is good. The access is a little tight with a long trailer but very manageable. There was however, previous damage done to the gutter and down spout. I have an end unit. It was raining when I moved in and had to walk through a sheet of freezing rain and water run-off each time I passed through the doorway.
Great, especially the manager name Frank. He helped me so much. Excellent customer service and I am glad to be a customer
I have had a great experience with US Storage Centers. The guys in the office have all been very helpful and my unit was clean and very accessible.
Pleasant,kind and courteous
Staff were very polite and professional.
I am very impressed with the level of customer service...
It would be a good idea if your phone people would tell you about the insurance requirement over the phone. Especially since I asked what I needed to bring with me to the location. I am not sure if this is a way for you guys to make a few extra bucks off of customers but it forced me to spend more money at the signing than I was expecting...Not a great first impression.
The salesman was really nice and helpful
Staff very friendly and accommodationing.
Our opening of the unit went very, very well. Our belongs are still there and we've had no problems. s of now very satisfied.
Very good, friendly,helpful staff. No issues at all.