Thank y'all for letting me use your Storage
Good. The manager Yolanda is very helpful and very kind. The property is clean and looks well secured. I would recommend your facility to family and friends.
Kaye
Fast,friendly, and very easy
Everyone I’ve spoken to here has been so helpful and friendly. I’m so glad I chose here to store my things. Everything is always clean and easily accessible, quiet, etc. Sometimes I just go there to have some quiet time, even when I don’t need to put anything away or take anything out. I love it here!
How can you raise the rate almost $100 a month. Very dissatisfied. Will be looking at other options soon
Marquis was very pleasant and the rates are feasible
At first, I was very pleased. Now, I’ll just say… if they offer you any perks, like THREE months at half price, get it in writing!!!
The staff was very friendly and willing to help.
All of you are very kind . Thank you very much for your help and support. I am very happy with you'll
Been disrespectful towards my wife calling her baby whenever I wasn’t there
Parking my RV was difficult
It was very good that the staff was very friendly.However,it was terrible that I was charged exorbitantly.
For 10 days I was charged $60 dollars plus while in 30 days I will be paying $93.The ratio was wrong mathematically but only justified in Shylock capitalism.
Very helpful and professional. The engagement was great by both the property manager and employee.
I think Lyn is the best yo deal with. She makes you feel so welcome.
My experience was great with this facility. The representative Lynn was create to work with. She made this process easy and she was absolutely a delight to speak with and very friendly.
Very helpful. I appreciate them waiting for us when we had an immediate need.
Well I feel great about my experience with. US Storage
I've enjoyed having my belongings there. They're clean and professional.
Lyn is friendly and made the process of renting our storage unit a breeze!! Highly recommend giving her a call if you need a storage unit.
It was a good experience I got the 1st 2 months half price, the young lady worked at another storage place but was working at the location where I got a 10x10 unit. Very convenient since I had a unit in Antioch,Tn now just down the road in LaVergne, Tn.
I was offered 50% off for first two months but the amount that I owe does not make sense with the 50% off!
Not a very good experience:
1. Registration, paperwork, etc. was very time consuming and should not have taken more than 1/2 hour.
2. After expecting approx. $90/month for a unit I picked I was told that my actual monthly payments would be over $100 due to a "required" monthly rental protection fee and a $1/month "donation" in order to receive 50% off rental for the 1st 2 months.
3. It's wrong not to give a tenant the option to pick their own rental protection outside US Storage and instead to require they have to accept yours.
4.I did not see anything on your website or advertisement stating that I would only get 50% off first 2 month of rent if I agree to make a monthly $1 donation towards an organization your support. Just like I did not see anything in regards to a "one time" administration fee.
5. It's wrong to "slam" your new tenant with fees you did not list/mention in your ads and $25 for an administration fee is for what exactly?
6. Did not have much time to look around for other options and do not plan to rent from you longer than needed.
they have great customer service and help in the office and got the perfect storage unit for me !
Friendly courteous and helpful
Lynn has been very
concideritate and helpful with any and all questions so far! I hope she will continue to be in the future.
It was great they treated me exceptionally well and Lyn was awesome the entire time helping me
We are very pleased with the service we received!! Lyn was amazing and we will recommend!!
Great service all around!
Lynn provided outstanding customer service. I was pretty impressed with the facility cleanliness and overall services offered.
My helper was very nice and she was very patient with me..... And yes I would recommend this location to others.....
The Team member that helped me was awesome!!!!
Lyn was amazing she has an outstanding personality
Decent facility. If you sign up online for a special rate, make them put it in the contract.
I feel very very good about it! So glad I decided to stop in and inquire about renting with US Storage. Loved meeting Lyn and her crew!
Place is very organized and clean. And guaranteed no rodents. Highly recommend this
It was great. Lynn was very helpful. Definitely need people like her on your team. I went to 4 different locations befor ending up with US storage due her nice and welcoming personality as soon as i walked in.
Fantastic experience! Lyn was great!
The pricing isn’t as transparent as I would like. I was asked to sign documents without the chance to read them until copies were emailed to me. The units themselves are okay, nothing special, and that’s fine. Staff are personable. The layout works well so if one way is blocked you can go around.
My experience with the excellent person behind the counter was awesome! I would definitely tell others about US Storage Center.
Very friendly staff that goes the extra mile to accommodate the customer. Would highly recommend!!!
Excellent. Wonderful experience. Very understanding
The process to reserve a truck is horrible. If I have to reserve and pay for my storage over the phone I should be able to do the same reserving a truck. The power has been out at my storage facility for days and we’ve been having a hard time trying to get a truck. They give you all these numbers to call but the call doesn’t go to the store it goes back to the call center which is frustrating because the call center does nothing. I am not the only customer who has this complaint.
Amazing, at ease, no pressure. Nice facility and management.
Excellent! I even got free truck to transport my stuff to the storage.
Love!!! Everyone is so helpful. Down to earth and friendly.
It was a great experience, Mrs.Lyn was on top of her game.She is a great asset to the company.
The customer service is excellent! Great energy and friendliness, it was a great experience!
Part of me understands why there is a need to meet in person, however the requirement to make it to the storage unit on the first day during business hours, after already completing a multitude of documents prior to arrival, is a bit upsetting. Barely could make it there as I had to drive hours to get there. But, after getting checked in, things were in order and now I can manage things on my own.
It's was very experience.
Lyn is great! She got me settled in right away and answered any questions that I had. The facility is easy to access and is well kept. I would really recommend this place for your storage needs.
It was very good and friendly
The experience has been far beyond what I would expect. Staff is extremely helpful and a pleasure to work with. They have preformed well above my expectations and I would now go out of my way to avoid dealing with a different facility.
Excellent, The manager was fantastic
Liv I think.
The associate that helped us was very knowledgeable and courteous.
The service and experience was easy, stress free and professional
I've had a very good experience with this company. The units are clean and the personnel is very friendly and professional
I loved you'll. Very nice people.. I would recommend you'll awesomeness 👍👍👍
The place is very neat and clean and they have the best Customer service , we have 4 storage units in their LaVergne property and we love going there to talk to her !!!!
Professional courteous and uplifting. Each visit was enjoyable as well as ease of access
Received great customer service from Lynn
Good service and very convenient place.
Fast and efficient, friendly staff, the storage buildings and are are well maintained and clean at all times!
I still have a unit with you all. And I luv it, the customer service is great and I have no complaints so far...
Very satisfied and happy miss Lynn is amazing he is a bright shining light very customer oriented wanting to make your experience amazing
i love it Mrs. lyn is always friendly and has great customer service
nice place and the manager is very nice
Very happy with your company
Very welcome and treated very nicely!
Great but price is to high and billed last minute through email and should be at least two weeks prior
The service here is absolutely top notch... Ms. LIN is amazing!!!🎉
I have had a good experience thus far.
Very good! No issues at all and everything was easy! We got to see several units before making a decision. The process to get set up was simple and we chose to autopay. The grounds are well kept and clean. I feel that our belongings are safe. It's super easy to get in and out of the center. I would recommend US Storage to family and friends.
This e-mail came to Carol Ittel, I am the one that is renting the unit, My son-in-law James Hesemann is the one putting my belongings in storage., everything is going well. I am calling to rent the month of September, my home will not be ready this month as we anticipated.
Carol Ittel
Great! Love it! Great people, great prices.
Love love love everything about it.
Friendly staff,easy access, climate controlled
Very professional and accommodating. Nice facility clean easy to access.
Great location and really nice customer service.
Well kept facility and friendly staff. Pricing seems comparable as well
Very satisfy with the service I highly recomend them
Pleased. Manager was extremely helpful and responsive to our situation.
So far I'm satisfied. I was greeted with great customer service. The information I received was helpful and accurate. The facility was clean and the staff was friendly and helpful.
The Best experience ever, Lynn the manager was so helpful and she is great at what she does, such a Blessing to others. I came in there with so much on my mind and very upset that I had to place my furniture in storage. Mrs. Lynn talked with me and encouraged me that everything was going to be alright and yes everything worked out. The storage center is nice and clean and I was not worried about my belongings being there, I will highly recommend everyone to use US Storage very excellent, caring and professional all in one. Love it ❤️❤️💯💯
It was great and hassle free. I was given a little tour of the facility and got everything going within a matter of minutes. No hassle, no grief, and no complaints.
The experience this far has been excellent. Loved the ability to apply and manage online. And the remote gate access is great. The manager at La Vergne location was an absolute delight.
I felt very good about my experience! The manager was very helpful and knowledgeable and pointed me in the right direction!
Lynn has been a pleasure to work with
Awesome Lyn that works up front. Very helpful to guide me on what i need to do.
Excelent stores
Excellent customer crevice
Helpful staff, knowledgeable and friendly
Great facility and management
Great experience. The person @ the front was so helpful and polite.
So far a great experience!!!
Lyn is amazing! Huge help w accommodation and making all go smoothly
Y'all were great!! The climate control wasn't working at first, but y'all were quick to get it fixed. Thank you so much for helping me out.
Great!!!! 5 stars in my book..
Very good experience overall. All employees I met are cheerful and HELPFUL and the place is neat and tidy.
The staff is very concerned, very kind, friendly, but very professional the property is well kept, clean indoors and out
Great experience, Lynn was very helpful, friendly, out going and professional. She truly understands customer service and made sure I was taken care of.
Very happy with the staff.
The person who assisted me was very helpful and friendly.
They are clean, professional and cost effective. I highly recommend this storage center.
Nothing but a great experience brand new facility clean and secured miss Lyn gave us a good deal we even end up with three units .miss Lyn treat us like family and exceded our spectations ... would highly recommend .
Very friendly, fast, and professional
Safe storage clean good service
We are very pleased with the quality, location and staff support at this facility. The only thing we are struggling with is the mobile app. I've not been able to open the gate with it
Awesome experience. Lyn is super cool and straight to the point...
Great experience Lyn was so very helpful and kind. She helped me upgrade to a bigger unit
Amazing help and easy to work with.
It was awesome very helpful and great people working there
Very positive! Lyn Smith at the La Vergne location explored our storage needs with us and thoughtfully planned the right units. She is a great listener and teacher! She was thorough and professional and performs her job above and beyond what is expected, no doubt! Thankful she is at this location in my community!
Excellent service, with people that genuinely want your business. I felt like I wasn't just a (unit) number to them.
Great experience! Lynn and Lyn are both super friendly. Nice facilities, cameras and good lighting. Highly recommended.
Lynn, on Murfreesboro Road in La Vergne, was very knowledgeable and pleasant to work with. I enjoy my new unit.
Very friendly and helpful staff. Easy access to storage. Would highly recommend.
The best I’ve had, amazing customer service, friendly staff, clean and safe facility!
It felt good to to do business
with US storage. Very family oriented.
Very welcoming wonderful costumer service.
Lyn was very professional and courteous in explaining all that was involved in renting a space.
Great for the storage space. I would like to do business with you at any point in the future.
People were very friendly and helpful during the rental process. One problem I noticed. When I rented two units, I was charged for an administrate fee for both. I could understand the charge for one, but when you rent two at once, one fee should cover the process.
I felt like family at your office staff was very friendly like we have know each other forever
Office personnel is friendly and the units are very clean.
It was very good! Nice and clean. Totally such good place and would recommend it to someone say thanks:) by the way I passed the feedback strength
Lyn Smith the new girl extremely rude. I had 3 Units with you until yesterday and I am down to two. Lynn Koch is an extremely great manager. But when Lyn shakes her head at me and doesn’t know who am, treated my dad like garbage. Thank you for your input.
Great Staff. If I was needing new employees, they would be employed by me.
Very helpful and understanding to there customers.
I felt very welcomed. The staff was extremely helpful & friendly
I was very impressed with the sales person. Respectful and informative... The property was well kept and the temperature was at expectable range. I moved out of another storage facility because of the temperature of the facility and they would not fix it.
This is a great place ..
The manager was really nice and helpful to me
Very professional and friendly.
Service was exceptional. We are very happy with our units and for the cleanliness and safety at this facility.
Very Pleased. Staff has always been friendly, property is always clean.
Very clean environment and the staff is very friendly and caring. Have rented from this location almost 5 years ,would definitely recommended to others.
Very satisfied, the staff is very friendly and make me fill comfortable.
They deserve a raise.
GREAT EMPOLYEES. STORAGE SPACE IS CLEAN AND EASY YOU TO ACCESS
The staff is great parking lot is always clean even the storage building lot is always clean best storage place to rent from
It was a nice facility. I would appreciate more carts being available , at least one car per building. In order to move things into storage if you actually need a cart you have to ask for one ahead of time.
Very nice employees and great to deal with.
Lynn and Brett are excellent property managers
Good, your energy efficient lighting is good idea. Your hours are good for everybody. Your site is clean, well maintained, safe. Your leased spaces are fully useable, easy to open and close. It's a pleasure to use and definately the price is RIGHT in comparison with the competition !
Great service! Everyone who works there was an absolute pleasure to deal with
Friendly and accommodating
They were very nice and friendly.
Great, very nice and helpful
My experience with US Storage Centers of LaVergne has been outstanding. They have made it a real pleasure to go to a storage center and are always fun to talk too. There customer service is by far the best I have ever seen or been around. Thank you so much for everything you all do!
The Customer service was great at handling my needs and care in a quick and timely fashion. I was given a unit that once belong to the previous person which still had some of their belongings in it upon contacting them they quickly resigned me another one. They are not only are professional but friendly as well. I would highly recommend anyone looking to find storage at an affordable price to check them first. I promise you if someone arelooking to rent a unit check out them out. You was be disappointed!
Very friendly and very helpful!
Easy and painless experience. Office staff were friendly and knowledgeable about facility.
It was pleasant and professional and reasonably priced.