It has been a wonderful experience with phenomenal customer service every step of the way! We love all of the additional ways the business helps the local community! Would highly recommend!
Excellent experience! We’ve used them for several years.
Very safe and secure.
Elizabeth was wonderfully helpful in setting me up with a storage unit. She explained everything, gave me a tour and was very patient with all my questions. I'm very happy I chose this US Storage Center.
It was a very pleasant ordeal. Easy place to get to easy to get to the door. You walk in and you meet two very polite professional women who will work with you to get you the discount and the unit you need. Very thorough with everything and even give you a tour. The place is super nice with loading docks easy entry plenty of carts to move your stuff around. Actually the whole experience had zero flaws! What more could I ask for. If I owned a business like that I would want it ran just like that. Thanks for making it easy.
A clean, well-protected, conveniently located facility. Easy in and out, carts on which to haul, elevators to all floors are just a few of my favorite things. Hours of availability are perfect for everyone!
If storage is what you need, then this is your place. No long-term lease, and reasonable monthly cost. Nice!
The property manager (Ms Solberg) was awesome in getting us set up!
Super happy with Elizabeth
I was very pleased. The facility was very well kept. The facility manager was awesome! She made me feel very welcomed! I would gladly recomend this facility without hesitation! Elizabeth answered all my questions, showed me around. She is a definite asset to to your company!
Elizabeth was very helpful as we rented multiple units at different times. She made the process smooth and easy to understand. The facility is clean and well maintained.
Very pleased with the staff and how I was treated. Very helpful.
Very personable and helpful staff. Safe facility, easy access, clean storage areas. Enjoyed the climate control aspect of the units. Only concern is in the hours of operation. I was unable to access my unit a couple times. But overall I liked them very much.
Very good. Professional, courteous, very helpful. Made the whole process smooth and easy. Thank you
Pretty bad. Wrong on registration requirements for boat trailers in TN. Refused me 3x. Terminated the deal without ever even accessing your property. Your DM and local staff really aren’t well trained. I own self storage, myself, so I have an idea on this.
The facility is immaculate. Elizabeth has been terrific, very friendly and helpfulcustomer service!
Elizabeth is awesome. Great personality for this position. Very informative. Customer service is her forte.
Stephanie was wonderful. Very pleasant and thoughtful
The lady manager was very nice!
I love love this place! So professional and clean!!!!!! Everyone is so kind!!!
Very professional and great service. All questions answered and very helpful.
The young lady that helped me was absolutely delightful! She couldn’t have been more thorough in explaining things to me! Am not where I could look up her name! Never rented a storage unit before so I was clueless! I was also impressed with how clean units and building were. That’s extremely important to me!
Excellent friendly staff.
Elizabeth was great helping me get another unit close to mine. She is a great asset.
I have had a wonderful experience so far! Liz has been great getting me squared away. I am really happy will the facility so far!
Friendly informative, professional
👍👍. Very easy to rent and Liz was great!!
Great experience. Easy to sign up online, fast completion process at the location. Large elevators, very clean, great security.
Very nice young lady was helping me. Took care all of my issues.very easy process
very good ! excellent people working their
Our host was so friendly and helpful! The space was perfect for what we needed. All of our questions were answered!
Elizabeth was fast and we had a great customer service experience.
The staff was very helpful and friendly with great attitude
Elizabeth Solberg was a delight to work with. We had to downsize our storage unit and since our space was much smaller she went above and beyond to make sure we had everything we needed. US storage is very lucky to have such a wonderful and accommodating manager that is easy to work with for their customers. Thank you Elizabeth.
The rep that signed me and gave a tour was the best!
I truly appreciate the level of customer service I have continued to receive at this Cool Springs location. Simply amazing in this current day and age.
Good price, very easy to reserve or book on website, wonderful, helpful staff.
It was a very good experience.
We had a very good experience with US Storage in Franklin, TN. Very friendly and informative.
Overall great! Very helpful! And, after office hours support....super! Was so nice because my code wasn't working, I called, and the after hours line resolved the issue.
The only thing that threw me was the initial price being one amount, then when I received the payments email the price had increased apx $20 a month. I was told the increase was taxes. This is the first time I've ever had this happen.
Elizabeth is wonderful so helpful and a genuine person.
To be honest, we have been so busy, we have not loaded anything into our unit yet. I have already sent a review and answered your survey. I think the office staff is amazing. The facility is clean and secure and the price is right. We look forward to working with Elizabeth.
Liz and Alexis were extraordinarily helpful and considerate of my needs! Highly recommended!!
Excellent people and great facilities
Love the staff and environment there. I felt so taken care of and everything was explained so well.
The storage unit is the cleanest and best customer service I have ever received from a storage u it. They made moving a delight and took one less stressful item off me.
Outstanding experience and location. Staff was awesome!
Staff there is AMAZING! Very thorough and nice to do business with.
I had a great experience with Elizabeth who ensured I was properly taken care of, gave me a tour of the facility, and answered all the questions I had.
The service was superb. Elizabeth and Alexus were awesome and helped a lot during my move. They come highly recommended.
Outstanding service and overall experience. Would use again and recommend.
Great customer service! The site is clean and has always been easy for me to get in and out of. I appreciate the carts they have to help make moving easy, especially when I’m moving by myself.
Customer service was great and was very accommodating. I was provided with all the help needed in order to get my stuff moved in and protected.
I liked it because they were very kind and treated me with respect and made me feel like I was at home
It was great. Elizabeth was very friendly and helpful.
Long process at office. Wrong internet description. Canceling hold before lease starts is hard.
It was amazing Elizabeth is Is wonderful to work with
Elizabeth was excellent. Sharp as can be!!!!!!!
Elizabeth was great and took care of my transition along with another gentleman who I cannot recall his name.
Enjoyed it.. Elizabeth was very helpful and knowledgeable. Would recommend that location to anyone who needs parking or storage!
Very welcoming and friendly. Super clean facility and easy access and use.
Carlos was very helpful, and promotions are good. However, local property managers are difficult to reach. And our reservation rental promotion was not valid when signing contract, and Carlos had to find us another promotion.
Everything went very smooth and easy!
Very good experience. Staff was helpful, ease of use of facilities
Wonderful! Carlos was GREAT! Hes very welcoming and had a good sense of humor. He could answer all my questions. US storage was very accommodating. I felt my stuff was safe and in a clean well-kept environment. I would recommend anyone to go there. My whole family has used US storage and had great service. Thanks US storage!
It was wonderful Carlos was a great help. We’re from Texas and he explained everything we needed to know about the property and where our storage was located very nice gentlmen.
Great experience. Fast and easy set up. Convenient location.
Experience was professional and thorough.
Very accommodating. Clean, easy to access, great location
Great experience! Easy to work with, wonderful people to engage with about questions and quick responses.
I am so happy with the service from US storage! Carlos was awesome so helpful in every situation I was in. I felt bad for needing so much help with figuring out what unit would work and he went above and beyond to help make my move so easy and smooth even when I was a train reck he had all the patience in the world and I am so thankful!! Keep up the good work you rock! Thank you
Friendly, easy to work with, excellent facility.
Available, fast, easy, good pricing, convenient & safe location, clean & great customer service
Check in was seamless, location was secure, personnel were helpful and available. It was an excellent experience.
Rolando did a great job contacting us right away after our reservation and walking us through the process. He gave us great customer service- facility was very clean. I will post a recommendation to your facility on the parent board of my son’s college thanks to Rolando!
Tracy Weaver
Genesis was very helpful and kept me up to speed on available openings to fit my need. Facility is well maintained and other staff members very helpful!
Great experience from the initial call to inquire about storage options to move-in. The unit has 10’ ceilings which allows for additional vertical space.
FIVE STARS! ...
*Best Facility
*Best Friendly Helpful Management
and Staff
*Best Location
*Best of All "The Best Deal!"
*Best Offer!- ALL DAY FREE USE OF THEIR MOVING VAN TO MOVE IN
i haven’t moved into my unit, But the staff(brentwood) was 100% Awesome and helpful
Great Experience with Genesis. Very happy with the ease of service and security at the facility.
Great so far. Genesis was wonderful and cooperative, explained everything. Oh, i never found the bathroom…
Great experience. Manager was very helpful and got me a great rate.
Very good. Fast friendly professional
Great location, incredibly helpful staff members.
Working with them for couple months already and couldn't be happier!
Great experience. Genesis was amazing to work with.
I worked with Genesis at the Brentwood, TN facility. She is great. She explained everything, showed us all the amenities, and discussed how to receive and ship out of the facility. The entire place was extremely clean. Genesis takes pride in her work and is a real asset to the company.
Clean, free truck, professional, proximity.
Alex was very professional and friendly. Knows a great deal about the facility. Made sure all my questions were answered
Alex was the person who assisted me. He was very professional and it was a pleasure speaking with him
Professional and friendly.
great experience. Alex and Genesis were awesome to deal with! would recommend.
Quick response, clean and safe storage units, great service.
Great. Both managers on duty when we were moving in were awesome. Alex, in Brentwood was one of the best customer service experiences I’ve had. Very helpful and explained everything really well. Facility in Brentwood is very clean, secure and a convenient location. The air conditioner is nice while moving and they gave us multiple waters while moving in the hot weather.
Great experience with the facility in Brentwood, TN. I’ve met several staff and each have provided excellent friendly service.
Good. Every employee I interacted with was very nice and very patient. Facility is clean and well kept.
Excellent! Everything was great and the manager is super nice and friendly!
I was and I continue to be more than impressed. Whatever she is currently paid, your manager should be paid more. Being a retired business owner I can say with knowledge, she treats your business as if it were her own.. It has been a pleasure working with her.
Everything and everyone has been excellent
Very helpful, made suggestions to maximize my storage
After driving across the country, Tiffany could not have made this any easier! She was so helpful and efficient. Couldn’t have been an easier experience.
Very welcoming and great followup to make sure I had what I needed.
I had a great experience getting the unit set up with paperwork etc. I have not yet utilized putting anything into the storage unit but my experience with the front end lady was great
All staff was so easy to work with. As we arrived we realized we needed additional space and they were able to accomodate immediately.
Reception was excellent. 1st experience with storage & was excellent. Facility is clean & works great
Conveniently located and well maintained facility. I have highly recommended it to others.
Excellent customer service and very knowledgeable staff!
Service is great.
Staff is excellent
Price is a bit high, maybe more than a bit compare to competitors
Been great so far. Easy to work with and a nice spot. Tiffany was really helpful with everything.
Tiffany was amazing!! She helped us so much! We are from out of state and she made everything so easy for us! 10 star rating!!!
Excellent service. Thanks
Very polite and helpful manager
Such a wonderful experience, Tiffany went above and beyond not only staying later as I was running a bit behind after work but did not rush me either. She was super helpful with the courtesy truck and just the whole process in general! I truly would recommend for either personal or business use as they are so very helpful and knowledgeable and so very clean!
Excellent customer service that made our experience much more manageable.
Thanks to the team at the Cool Springs location.
Everything went well. People were nice.
Excellent start to finish - safe, secure, clean, professional, friendly
Staff very friendly explained everything perfectly facility in great condition
A Friendly and Very professional Tiffany handle everything in a quick and timely manner.
Storage unit is safe , clean and
easy access to my unit.
Julie C.
Brentwood tn.
The loading, unloading, and facility is great. Although you are following COVID guidelines, no where have I been in the nation during the pandemic was there not a restroom available for customer usage! This is a great disadvantage to your clients as it is difficult to start/stop to have yo drive to another location to find a restroom. Another great benefit would be to have vending machines with water and soda products.
Couldn’t have been any better. Love this facility. It’s temperature is regulated well and it’s very clean. Especially the perk that the person that made the recommendation will get 1/2 off their rental.
Excellent service, extremely clean and safe facility with ease of access. Customer service goes above and beyond to help with all aspects of storage and security.
Very positive. Tiffany was very helpful, very knowledgeable , professional and friendly.
The facility is very nice. The restrooms were closed for COVID, however, which was very inconvenient since we were there for nearly five hours moving all the contents of our home into storage. Other than that, we are very happy with the facilities, which are very clean and cool. The person at the desk was very helpful and professional.
Awesome service really enjoyed the service and attention to detail.
The process was very easy when we got there. Anderson was so accommodating and friendly.
Great easy going process. Only negative is the fact the gate code doesn't work after they put it in. I've changed mine three times none of them work.
Everyone was super nice and the building is clean and easy to access.
Excellent customer service. Professional. Friendly. Facility seems secure very clean!
Fantastic! I felt individually important! No surprises! Top quality facility! I'm very pleased!
I had to move 5000 SqFt of furniture and ran out of space and they were able to find me another unit next to mine. The movers said that they had the best elevators, tall and deep.
Great service, great storage building
Great experience and Anderson is a very good representative for your company!
It was AWESOME!! Earlier,I had didn't see the 10 and put a 5,so if you see that number it was meant to be a 10 and I am resending. Please delete that one if you can and keep this one...Thank You and for GREAT SERVICE!!!
Easy process, polite employee and clean secure facility
Great service signing us up and checking us in, clean tidy facility - super helpful staff member, a great experience
Anderson was amazingly responsive and helpful
Friendly and easy to work with manager. Very clean!
I have been extremely happy so far. Great location, access, cleanliness, tools for use at the unit...pretty much everything
Wonderful - just what we were looking for. Carlos was very helpful and friendly.
Franklin/Brentwood Team give OUTSTANDING customer service!
The person that helped us, Carlos has some of the best customer service skills that I’ve seen in years! He is somebody the company needs to do what they can to hold onto.
Generally very positive. Carlos has been great to work with, professional and accommodating.
I was surprised to learn from a different associate that I couldn’t rent a space to store my utility trailer since it didn’t have a license plate. Very few utility trailers do in Tennessee since they aren’t required required for in-state use.
Able to get space rented in smooth fashion and received good treatment all around.
Carlos was really great to work with. Very personable and understanding, and the rate is so good you can’t beat it in town!
It was great. Carlos was a great help.
Fast and easy processes to get storage here!
Very smooth rental process; clean, convenient location, competitively priced!
Your employee Rachel in Brentwood was tremendous.
Good prices. Secure location
Carlos was very helpful and made the experience of renting with US Storage very easy.
It was an outstanding experience from the beginning to the end. The young man who attended to me on move in (sorry can’t remember the name) was an exceptional young man. Very helpful, courteous, polite & went above & beyond to make the move in experience easy. He’s the type of employee that l will definitely hirer in my company. He represented your company very well & deserve a raise. I will recommend your facility to everyone in need of storage. Thanks.
Very positive. The staff at the Brentwood Location (Bakers Bridge) are top notch.
Great, simple, seamless process. Thank you very much for making a painful process much easier to deal through.
Heather
US storage has great customer service.
It has been great so far.
It was good. Salesperson went out of her way to get a 2nd unit close to my 1st one.
Good so far but not done yet using your company.
Excellent, Rachel is wonderful and helpful.
Overall, it was my first time a rent a storage unit. It went better than expected and very happy with my choice. Thank you!
Rachel was very helpful in helping me and explaining everything out to me
Great personality and caring about the customer
Very clean building. Friendly and helpful people. Fairly priced rentals.
The manager of the facility, Carlos, was exceptionally friendly and helpful. The facility itself is immaculate and access to my unit is extremely easy. Having a free moving truck made the process so much easier.
Great! Will recommend. Facility is in great shape and was easy to load in, but mainly, Rachel was super friendly and helpful. I arrived concerned about hidden fees and costs but feel good about everything being straightforward.
Rachel was by far the best customer service rep! I’m extremely picky and I don’t think I’ve ever had such great customer service as she provided! She was so helpful and thoroughly knew your product as I was shopping around for other storage stops. Ultimately what made me pick your spot was the amazing customer service she provided! It made me feel at ease knowing my belongings were being kept at a place that treats customers so well- thank you Rachel!
Very good experience. Clean, easy to use climate controlled facility.
Excelent and your team very kind and helpful
Excellent well run facility. Clean and well maintained
You guys are awesome. Love the business model and the crew in your Cool Springs/Brentwood location is always on their game. Thanks again!
Great personnel and facility
Top notch, first rate. Highly recommend.
We had a great experience with Amanda. She is so thoughtful and has been great to deal with!
Amanda and Rob were very friendly and helpful!
Easy application. Amanda was very helpful and accommodating.
I thought I gave you a 10.
Great service
Peace that found quality, safe storage at a reasonable price
Was very easy moving and everyone was helpful!
Great staff! Great storage facility! Climate controlled storage units.
Brett in Brentwood TN, was awesome
Sandy is so great. So professional and nice. Finalizing the unit was so efficient. I have so much confidence in the security of our items in storage and the fact they will be well preserved.
Tyler was extremely helpful in selecting a unit and signing me up answering questions thoroughly. Accessing the unit is secure, but easy to follow instructions. The units are very clean.
Top Notch facility and top notch staff!!!
Local management and their helpful and gracious attitude has been terrific.
Very professional and helpful. A pleasant experience.
Very organized and clean!
Friendly very helpful service rep. He made extra care that I knew all options and provided referrals to services I would be needing at my new home later on.
Friendly, helpful and accommodating
Chuck, your associate/ property manager took time to understood my needs and objectives as well as worked to meet your competitor’s price for the same space elsewhere. I observed this was not easily done but he persevered through needed approvals and systems limitations. This meant a lot to me. He and your company earned my future loyalty.
It is great however the website won’t let me pay my rent
I love how clean the center is and the people are friendly and helpful.
The facilities were very clean and the staff was accommodating.
Waylen and Sandy in particular were great to work with.
It was disappointing that truck was not available for use even though it was parked on the lot.
Great experience, nice, clean and safe storage. Would use again for sure
Really he only issue I had is you took over and the price went down and I did not get that lower rate.
It should have happene automatically for all
The experience was very good and professional.
It was a decent experience except that you guys do not inform customers of a insurance requirement or a monthly fee on TOP of the normal monthly rate that is charged. I felt pretty misled as far as that goes.
I don't have my storage any longer,but it was very clean. I had bought and auction of lamps and kept the auction until I sold mist of them and people that bought them would meet me at the storage and tbey said how nice the storage was.
Very pleasant. This store was only open 3 weeks. The staff was very accommodating and more than met our needs.