excellent customer service. staff very helpful
Shardai, who helped us rent a new unit, was friendly, helpful, and very energetic and efficient. I am an Asian senior citizen and she treated me very well. She is a credit to your company.
Customer service has been excellent. They did a great job on sales and in intervention to get in touch with local facility. However as a new customer I'm not yet sure about the local facility. There's a pipe or something right in the middle of my storage unit. I was not told in advance. I worry there could be damage if pipe has water or debris. The local staff are nice but I couldn't reach them directly regarding my move in arrival time.
This location from the very beginning has been amazing to work with. Everyone there has been both kind and helpful, and the location is very secure which helps me feel confident leaving my property there. Couldn't ask for more!
Convenient, clean and good access. My only concern is going from approx $129 to $212 monthly in two years. Especially since I have two units.
Good professional friendly service!!
Very good. Just very expensive.
I had a great experience with the staff, especially propery manager Desmond in the SouthPhillyoffice. He was very nice and professional. Rates were getting too high, but if I ever needed storage, I would definitely come back.
The worst the price kept raising every few months fir no reason .. every manager had a different excuse why it was going up .. the lights never turned on when I was walking to my units .. no one ever in the management office .terrible I got my stuff out of there over a year ago and never loooked back
Adequate. But too many problems with the gates, elevator, and security controls. And management was not always pleasant.
You guys have raised my units rental rate exorbitantly literally doubled the price of my unit. Crazy
I did not have a good experience - a lot of my items in storage were damaged/destroyed due to mice/rat infestation and the storage facility did nothing to fix it. This increased an already stressful situation of having to put all I own into storage only for it to be destroyed when I was finally able to access it again.
Ok. Staff was friendly and helpful. Inside the facility is pretty clean. Outside, not so much. Debris piles up for months, and it's not trash blown in. They could use more carts.
Excellent. Dry lockers, neat facility, easy access, efficient staff. A little dark getting to the inner aisles, but motion lights came on once we reached our aisle.
It was terrible, lights were always broke I paid extra for climate control that was false it never worked and the building was always getting broken into so I left and went to another storage.
That was over a year ago but hopefully you sill don't still rats and hopefully it doesn't still smell and have holes in the walls of the units
everyone (meaning employees) i came in contact with were very friendly and helpful
Is okay but one day late locked out Faster than you can blink an eye
This center was chosen because of its location and affordability. I initially thought the price was a good for the size of the unit however the fee has increased at least 3 times in the last 2 years. I'm not sure if the value the same.
I like it there a lot but I wish they would provide a dumpster or something for trash. I feel very secure there . Could be a little cleaner. The office staff are always very friendly . I still rate them a #10
We love the location of the storage.
It would be very nice if the code post before the metal gate can be secured . It is very shaky and not easy to type in the code. Thank you.
Being from VA, I have always been given top notch service. The staff is helpful and pleasant.
It’s ok. You’ve raised my prices 2x this past year. Carts aren’t good either
Customer service is very good, but the cost is too for the size of the unit I have. So for that reason I wouldn't be too excited to refer business to you.
It’s okay. Just don’t like that the prices keep going up like every other month!
Well half the of the time the grate doors are broken. Numerous times there was power out. There’s always left over items left on docks from tenants. I will leaving US storage by September 1st because the facility is getting too expensive. My brother and I have been there for around 4 years now. We got 2 separate units around 2 years ago. The accessibility is convenient that’s about it.
I think that it's a wonderful place to store your things, and they treat you well !!!
Just don't like the rates keep going up
Terrible.
Bad service and awful prices.
All around awful location and I would never recommend to anyone I know
Just horrible the fee keep going up more and more and more every couple of months not enough space in the storage unit need better managers
App never works to use for door opener, only 1 door is ever in service of the roll up doors and the hours of operation are extremely inconvenient not letting us have access to our belongings whenever needed like all other storage centers being 24/7
Service is good. Storage is good. You just need to stop raising prices consistently
I had a terrible experience my storage unit got burglarized. I believe it was a inside job
Generally, I was feeling good, but you just increased my rent - probably not the best week to conduct a satisfaction survey.
Worst experience imaginable. It will NEVER be repeated.
Everything worked well. Storage space was dry, always has access to it, staff was direct and efficient.
Items in my unit ended up covered in mold and having to be thrown out. When I mentioned it to the manager of my facility she asked me what I wanted her to do about it and said it was my fault for not having blankets covering my items. I though in an inside climate controlled facility I wouldn’t need to worry about that and in the year plus I rented from you all no one mentioned it might be an issue and since I didn’t check the unit regularly I had no idea what was going on. I had to throw away some sentimental family pieces because they could not be saved from the mold and mildew.
Storage facility is good BUT constant and often increases in price are reaching point where beginning to look at competitors
Perfectly pleasant, but my main issue is price. I pay as much for this 10 x 10 as I pay for a 10 x 20 at Public Storage, a newer facility.
A gentleman was incredibly kind and helpful. He helped
me move from a storage
unit on the second floor to
the first. I am sorry, I do not know his name. He was
Great
I had a great, the facility was well secured and maintained with convenient access, and the staff was friendly and helpful
My biggest issue with US storage is that the price of my storage unit continues to increase. If I look at prices of other storage units online for the same storage building they seem much cheaper. This is a very similar structure to what cable companies use, which is universally hated by all. My monthly rental price has increased 20 plus dollars since the start of my rental. The 12 dollar required monthly charge for insurance is also ridiculous.
Consistent, safe and clean.
I had a good experience with US Storage Centers. They were flexible to my needs (adding additional spaces for short periods) during a complicated move.
Everyone was helpful. The process was explained well and they made a hellish situation for me so much smoother.
Good, very kind professional service
So far so good. The staff in Philly is helpful and responsive.
We have had a very good experience. No problem with the cleanliness and safety. However, our rent per month has gone up over $20 over the year we have had a storage unit.
It was quick and easy. It was easy to access the unit (even during a pandemic) and easy to pay my bill each month. The staff were accommodating and helpful. Ending my service was easy too, which is a great thing because I have heard bad reviews of other storage centers when ending service. I was very happy with my experience. It seems like US Storage is a simple business that is run simply. Couldn’t recommend it more.
Professional staff. Clean storage facilities. Easy process.
The experience was good. The facility is very clean & well maintained. Very easy to use
I truly would recommend to others
Totally easy and fine experience
Very happy with your service. Obvious to me that your staff paid close attention to the units, and proactively communicated with tenants on potential issues.
When I moved out of my unit, I had to temporarily leave my unit empty and without a lock, and was not able to notify your staff of my departure due to timing (late night when complete). I received a call the next day informing me that my unit was unsecured and empty. While I knew that I had moved out, I was very happy to know that your staff was monitoring the units, and reached out to me to let me know what they had observed, and confirm that everything was OK.
I always felt the premises were secure, clean, and well stocked with equipment (dollys and trucks). Climate on the second floor was consistent and acceptable.
Very nice. Excellent customer service. The storage unit is nice and clean.
I am happy with facility. Its always clean. I have not had any problems.
My experience was excellent, almost perfect, as the Maryland based District Manager who was very knowledgeable. He listened carefully, asked the right questions and he made thoughtful suggestions.
His two person - an African American female and an African American male - Philadelphia based team both of whom were instantly responsive to the DM's communications. That team provided professional services related to my move-in and with my move-out. I feel lucky to have to obtained storage services from the US Storage of Philadelphia.
I have highly recommended US Storage!!
Very good - everyone who works there has been helpful & kind, especially your associate "stevie", a young lady at the front desk.
I have had nothing but positive experiences. The manager has been very attentive to my concerns
I felt very comfortable and satisfied
No complaint - I think you d a good job of running the facility
Nice people and very helpful and understanding even though I've been with the company for six years i can use a discount instead of an increase
My experience is with US storage is great.
Persons/employees who work at your welcoming desk need to receive training on how to treat customers. The customer service at the US Storage center I frequent is terrible. I am looking for another storage center as we speak.
Good, safe, convenient storage.
Facility is clean, well maintained and hours for access are convenient. Billing is straightforward.
Good The woman is charge was great but the guy was ok , He promised me a space in front and didn't get it ..
Had a great experience with a friendly manager who worked with my needs and made it a good deal.
We are very glad with your services.
No issues, I will come back if I need another storage unit. The manager I spoke with, I think his name was Mike?, was very helpful.
Clean facility. Wonderful staff. Phone calls often go unanswered.
Price and hours reasonable, signing up was easy, and staff helpful in explaining procedures and location of space I rented.
Everyone working there was helpful and friendly. The storage units are clean with good lighting.
Was treated very well , especially by Sharna.
Very comfortable with my relationship
I had a good experience with my storage unit rental. Staff were very courteous and professional.
Its been great so far. Great staff, great prices, and easy to use and have access to the facility!
Easy. Clean. Responsible.
Very good, staff are helpful and friendly.
Hi I was very happy with your customer service in a recent problem incurred they were very professional and helpful ty
Nice clean facility, easy to work with.
It's very good so far. Not too excited about the $5/month increase after exactly 6 months. I hope it isn't a reoccurring thing every 6 months. Other than that everything is great.
Great staff - very friendly and helpful. The setup process was easy and straightforward. The facility is well organized, exceptionally clean and well run. Overall a great experience!
When connected with staff they were extremely stellar, courteous-helpful-attentive to needs. Only problem is they are not always available during the work day, I understand that, can't be two places at once, but it makes for a difficult situation occasionally when you need on site help and you are not on site. I had a couple of issues but they were quickly attended to and resolved. Customer service is so important and I feel it keeps me in a place or makes me go. Staying here!
It is Great, Clarance is a great mgr.
And Gina was great too.
Any questions me and my sister had both of them were very courageous.
I miss them being at Columbus Blvd.
Send them back, lol, I didn't speak to the other Mgr.yet.
It was great and the space and cleanest storage place I seen.
I would recommend to anyone to come there for storage
I like the setup of the building.
My bill is different every month. More than im supposed to be paying.
Good service & clean unit
All my interactions have been great with all employees. Always very quick and helpful.
Great experience. Would use your facilities again
The employees are always friendly and helpful.
i like it. Now, quit bothering me
The only problem I have with your storage unit is the fact that there is always a flat tire on the hand trucks you provide. This makes my work harder. Please have someone check and repair ...... Thank you, Vince Motto. ``
people at desk were friendly and helpful. i got in got out nd kept it moving
thank you
Friendly staff, good value. It would be better if the hard-working employees had back up so the facility would always be manned (or womaned) when the managers are at lunch or called away from the office. There’s no way to get in touch eith them if there’s an emergency if no one’s in the office.
The staff are friendly and helpful at this location.
I was very satisfied, staff is courteous and professional. The facility is outstanding, very clean and secure. Thank you!!
Very nice facilities and a good experience overall!
Always clean and neat. Management was always very professional.
Thanks for Mr Gilbert ? Its not rite that the PRICE WENT UP!! WHEN THE CUSTOMER WAS NOT TOLD UNTIL !!! MONTHS LATER WHO EVER OWNS THIS I THINK YOU WANT TO KEEP US NOT PACK ))US AWAY
I signed up in April and everything has been wonderful to date!
Great staff.
Need to keep inside and outside of storage building’s cleaner.