I was very impressed with the employee who signed me in. And the storage units were really nice and affordable.
Very helpful, accomodating and friendly. Made the process easy.
Julie was awesome and super friendly. The place is super clean and secure. Best deal in town
Great! Julie was so helpful and friendly. She answered all of our questions and got us squared away with our new unit.
Employee was friendly and knowledgeable.
Very good juile took the time to help me get the best deal possible and was very helpful cause I ordered my uint on line had had a few problems but she fixed it. Thank you very much
The manager is excellent. However the place has rodent infestation problem. I set mouse traps and caught two within a few days of moving. The management offered to move me to another unit which doesn’t solve the infestation problem.
What you guys say isn’t what you do
Very great service nice and clean units always friendly and very understanding will recommend others for sure it’s been great working with you also on site staff is a plus thank you for your business
The location on blossom drive in Salem is managed by a very awful women who is rude and unprofessional.
The staff is wonderful and helpful and very nice.
I really like the people there they are really nice and friendly.
I just love Celeste and the rest of the staff at my facility. They are great about communicating with me if there any questions or concerns. They have just been great to work with. They all deserve a raise!
The kind lady that helped me did an excellent job with helping me get a storage unit.
It was good. You made it easy to rent a storage unit.
Always smile for everyone with great service
Ended up not needing storage unit, but had already set up and paid for several months in advance. Once I realized we no longer needed it, the customer service was beyond amazing! Staff was understanding of my situation and refunded my payment automatically. If I needed storage in the future, I would utilize them.
celeste is awesome the day we came. It was raining outside and my daughter forgot her jacket. She loaned my daughter a jacket so we can unload our truck being that my daughter is only 12 she was very helpful.
I Would Recommend To Someone Else
I was pleased with the rate and the attention to customer service. I appreciated the follow up.
So far so good. Celest was kind and helpful. (May have spelled her name wrong.)
It was very friendly and accommodating, much better experience than my previous rental with a different company.
Manager made me feel very comfortable. She was friendly and courteous
The female staff claims to be the property manager is very highly inflexible. After I told her multiple times that I already used US storage in Montana, and I have a profile, she still charged me the admin charges of 24 dollars and charged me for the insurance, after told her I have renters insurance for $100,000. I would like to get the refund for these two amounts total of $36.00.
Horrible constantly being harassed
Your staff was nice and coutious I really love that gated safety feature the units are big and spacious
Very confident and very secure
Overall very good. The process was easy to sign up, but the rules are a problem. U.S. storage centers website literally say lithium batteries are not prohibited. Nothing was said about it during signup. Yes i just received an email from celeste thatcall lithium batteries are prohibited. Blatently hiding requirements under a blanket term is misleading at best, and false advertising at worse. You do realize lithium batteries are in every laptop, tablet, tool, kitchen gadget, decor, just about everything. So i feel mislead and i would not recommend us storage to anyone.
Very professional and knowledgeable. Answered all my questions. Awesome!
Celeste the manager is incredible! A GREAT ASSET to company. She's very friendly and helpful in whatever that needs to be done. She's very knowledgeable about her job and the business! The premises are very clean she seems to be "on top" of what goes on there. I would definitely recommend that US Storage site to others!
It was great! Celeste is amazing. She made it so quick and easy. Love her
Great everyone is so helpful.
Great! It was very easy and the manager is so friendly, nice and helpful.
Good vibes people chill af
Storage units are in great shape, management is awesome! Very friendly place and clean kept place for a storage unit business.
The lady working at the counter was helpful, very friendly and polite.
Reserving our unit was so easy! We filled out our paperwork, got our lock and keys, and filled our unit in less than an hour. I really like that the manager is always on site too and there's a lot of cameras!
its fine. its storage. Celest is great. i'll continue to use the storage for now but don't plan on expanding or recommending it. people can find storage on their own if needed. it's like asking if I'd recommend microsoft to someone. nope. :)
Very clean and neat, you tell they take pride in their work, great job!
Upset and frustrated. When I came in I was supposed to get the first two months half off. Instead only got the first month half off. And the person entering in my information took forever and a day… nearly two hours. Claiming that the system keeps erasing my data. He had to start over several times because he didn’t add the promo discount. Instead of just walking away I let it pass so I could move forward with my move. I’m still very unhappy with the deal he gave me.
Pleasure to do business with.
It was great. It wasn't bad at all. Any questions I had they were answered. Thank you for being a great company.
It's convenient and reasonable
It was fine but l don't go by Richard l go by Ricky
Great place just what we needed
Very good they helped me with everything I needed I thank them very much
It was quick , easy and staff was great
I feel wonderful comfortable great service, good place 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍
Great service, affordable place and very clean units
They worked with me to meet my needs and had to change units to get a larger one when things didn’t fit. The were very flexible to meet my needs. Awesome
I felt that they made me feel good knowing that they will make sure that my payment will never be late like the last storage i had.
Great place thnx for your help
Good price, good location, easy access, friendly staff.
I FEEL LIKE YOU HAVE GOOD REASONABLE LOW RATES ON YOUR 10 X 10 UNITS WHICH IS WHAT I CURRENTLY AM RENTING NOW WITH YOU. THE STAFF IS GREAT AND CELESTE IS ON TOP OF THINGS THAT ARE HAPPENING OR ABOUT TO HAPPEN OUT IN THE YARD WHERE THE UNITS ARE. I DEFINATELY WOULD RECOMMEND YOU TO FRIENDS AND FAMILY. THANKS AGAIN TO CELESTE FOR HELING ME GET INTO MY UNIT AT A GREAT LOW PRICE.
I like the vibe I get when I go into the office, the manager is cool and was really good to me!!
How did ? I should still have a unit!
Been storing here for a while. Gals from the office are nice. Really helps out when you need the extra space for a great price too.
Fine pleasnet to work with.
The rental process was so easy. Celeste did a great job helping me with it..
I love you guys you have always been awesome and friendly totally recommend you to my friends
Supper helpful and friendly would recommend you guy to people.
They seem to not be staffed most of the time. Hard to find someone in the office! The second month there a man there worked and struggled with computer and would not take my payment ….said it was not correct…. I Waited and said I would make another trip back in a couple days. Then a girl was there …. It was correct and she took payment!
When US Storage took over my facility I was renting from, my rent went up $12 a month. Upon move out we discovered that US Storage took it upon themselves to charge me $12 a month for insurance when they had my current renters insurance policy on file. I am an insurance agent… I had/have coverage the entirety of the time I was renting from this company and the last company. When I called to request my money back I was advised there was nothing they could do. I will never rent from another US Storage facility.
Very friendly people. Was able to get what I needed right away.
Nice friendly people! They provided very good service and didn’t rush me.
Great service, good prices
Customer service excellent!
I was treated very well, all is good. I have recommended you already!
I feel like the management is treating me great even though the prices have gone up
Really good like the way they treated me.. did a really good job on costumer service..
Smooth and easy. Very professional
Excellent service - safe area for our needs
My positive recommendation is purely based on the courteous service provided by your local representative. I have no knowledge of your company’s business , other than the fact that you have not yet done anything to improve your (sometime) challenging entrance. A brief discussion with another one of your company representatives, at the time of your original take-over, stated that such an improvement would be a priority.
I really appreciate the helpful office staff. I like the pest control set up. The yards a relatively neat & clean. There is a small trailer that has been looking "undone" in the far north field near the water/ditch. Not a danger (hopefully), or not a problem for me but, it just seems visually tachy, at best. Having three units, now, & having the rent increase on my first two units has been a hardship on me financially, as I am on a meager, fixed income,, retired,, recently divorced & older'ish😉. However, I am in the process of applying for a low-inome apartment, so I can soon inventory, keep-to-move, donate/sell, consolidate-to-store or toss & downsize to one smaller unit. I will be working on my units soon, as the weather allows. Are there any US Storage Centers in the Willamina, Sheridan or Dallas area? Thank you for reading my comments/feedback. Sincerely, Deborah Burgess
Nice and friendly service
Easy transaction and employee was perfect.
The young lady at the counter was very informative and helpful in many ways. I believe her name was Alyssa. She was very professional and hospitable.
We have been customers for over 4 years and overall it's been a great experience. Alissa has been great with any questions or concerns that we have had.
Amazing service and information provided, and the help at front desk was quick and efficient when adding an additional unit! Alyssa was her name I believe! Thanks again for all the help!
The facility is very clean. It was quick and easy to get setup and access to the storage unit.
I already replied to this questionnaire by email!
we are happy with your company.
I have to let you know, that Alyssa Hanson who works at your North Salem facility on Blossom Dr NE is a wonderful employee. She is very helpful and extremely nice. Your company is fortunate to have her!
I forgot to pay, I'm sorry if I'm horribly late. I have a new number. I will pay right now
Great experience. They contacted me when a spot was available and able to get me in.
Very good. They were very good about everything thing. I be happy to recommend some one
The property manager was amazing and very helpful. She was very busy but made sure she helped me get into a unit quickly. She even came in her day off to open my unit when a mistake was made by her assistant. She is what great customer service is!!!
Always friendly and understanding with me
Excellent communication and follow-up
Excellent experience working with Mindy Richard’s. She was personable, helpful, and compassionate while making the arrangements for an additional unit we needed due to a death in our family.
I have rented multiple storage and boat units at this same location over the last 7.5 years.
I do wish that US Storage continued the same policy as Blossom Storage and provided a discounted rate to long-term customers or pay six months in advance. Please consider.
The gal working the front desk was so polite. She offered to take me to the storage unit ( by the way of a golf cart ) that I was looking at to rent to see if it would fit my needs.It fit my needs so I rented it.The only thing that I was skeptical about was there is broken down / wrecked trucks n travel trailers by my rented storage unit.It was way in back by where the homeless encampment was but not anymore. It even looked like the homeless live on the grounds.It needs cleaned up a bit especially in the back where my storage unit is. But this is the second time we rented storage units there n had a good experience last time is why I went back.But the gal made my day. Heck I went in n got insurance on my unit for a piece of mine because nowadays you never know what and might happen( she even there on her day off )she has Integrity n was pleasant to work with. Thank you n I will pass my experience to others.
Great! The customer service was great. She was very thorough and helped me to get to my unit and get set up. She made sure I had all the information that I needed to get in and out of there storage facility. She was very nice and very personable! I liked her very much!
Very professional and prompt service
Reservation process easy. Got to site to store trailer and fairly easy access to spot. Not too comfortable with quality of other trailers near(looked abandoned) but OK. Overall experience and cost pleased.
mindy was the person helping. she is the best in customer service!! Friendly! Efficient! Fast! Fun!! Dr. J
Staff is always friendly and the facility is clean and well maintained.
Very clean units, very nice employees in the office. The ladies were so helpful and patient, explaining how everything works. I've rented a few storage units and this was my best experience with the office staff ever.