I'm a new customer of only a few days. My interactions with management has been pleasant
Not happy about the sudden huge rate hike.
This place is a complete joke. My mom was with them over a year and a half with no issues. Recently they reached out to her saying someone broke into her storage unit but they have no video or evidence to be able to prove anything and that she had to be out within the same week and could only get her belongings during office hours only. Rose was very unprofessional and rude. She yelled and hung up on me when trying to help my mom throughout the process because I wasn’t taking her bull crap. I do not recommend this storage unit place to anyone. Extremely poor service.
The staff were friendly. The prices are reasonable.
I reserved & paid for a storage space over the phone. Upon arrival I asked if there were rodents or rodent droppings I was told there wasn’t. After paying I was shown around the area and my storage unit. Soon after I was taken to where my storage space would be. It turned out there were rodents because all around the storage area was rodent droppings. I politely asked to have my money refunded. It took about 3 days to get my refund.
Hello Elisa, thank you for sharing your experience at our Salem facility. We apologize for the condition of the storage area and any inconvenience caused. We would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience and a manager will reach out to you.
Nothing but good things to say about my experience. Rose is awesome.
I wanted convienent, close, clean and safe. I got all 4 at US Storage Ctr.
Staff was very professional, friendly and helpful. The storage unit was clean, everything went well.
Nice, clean place with friendly staff
Good and professional. Thoughtful in every aspect.
Well was not impressed with drunk I rented from, but understand he’s no longer with you… you have been helpful and nice to deal with. Thank you, Christine W. Opelski
Good overall! No negative comments.
So far so good except that I was promised a unit outside the fence as soon as it was finished with maintenance which was later that day and it was rented to someone else. So now again I was told I would be notified as soon as another one becomes available so we will see.
They were very helpful. We appreciated everyone that helped. From the lady we talked to on the phone to the office staff
Jerry and his office staffer are competent, professional and know their jobs well. Any questions I had were addressed directly and without delay. These qualities aren't found in as many places as they should be and are the main reasons I would recommend US Storage to others.
It was good. Professional and helpful.
It was okay. The website didn't make absolutely clear what the fees would entail, but I have come to expect that. Jerry, who signed me up, was very pleasant and helpful, so that is definitely a plus!!!
I had a wonderful experience! Very kind, helpful, no agenda/not trying to sell-up, and easy process! It is also fantastic that you can set-up auto pay and have keyless entry with an app. The hours are convenient and very reasonably priced. I will refer anyone I know to US Storage Centers.
I’d say a 9 think it a bit high for 5x5 unit but overall it’s pretty good.
Jerry was a God sent! I have difficulty with visual space, he walked me thru several units without making me feel stupid. He also clarified an erroneous text without hesitation. And he called me by name on our second meeting. As a senior I felt well respected.
Your storage units are no where near the dimensions that are advertised. I looked at a 5x6 unit and what i had to store was 4.8 feet and it didn’t fit. Even diagonally.
Good management and very kind.
It was a very pleasant experience. I cannot remember the gentleman’s name who took care of me. He epitomizes “Customer Service”. He was pleasant, friendly and went the extra mile to insure I understood everything. All went very smoothly. It was appreciated.
Customer service was beyond excellent. Safety a big issue too, and I feel comfortable there even alone because the staff is very conscious of who is on property.
Everyone I have worked with during my start up process was friendly and very helpful. Thank you!
Jerry was very helpful in the initial process of getting quotes. The grounds just went through a repaving process and although it shut down the site for a few days it looks great. The company they hired swept some debris into my storage units during the paving process. After giving some feedback they worked with me apologizing for the mess and even offering to help clean the unit. Very professional.
I felt welcomed. It would be nice to have lighting inside the units in b building on glencreek in west salem
It was a good experience. Jerry was very helpful.
The person who helped me was very straight forward and great at explaining how the pricing works. They also made me feel safe and secure.
My experience was fine. The monthly insurance and admin fees were a bit of an ambush and essentially reversed the 50% discount for the first two months. The Jerry was professional and helpful, the property was very clean, and secure.
The manager was very friendly and accommodating to our needs and found us a unit that would work for what we needed.
Great experience. Smooth and quick process.
Friendly clean and very smooth getting everything set up
Customer service is great! Very patient and friendly! Handle with respect also witnessing other customers being served and handled well. Steve got all 3 customers including myself what we needed and out the door with smiling faces. Overall everything was perfect for me! Location is perfect. Property is kept well cleaned including storages. I give it a 5 star
Experience was very good. Treated with respect and well mannered.
Very happy with location & helpful staff. The property is clean & well maintained. Just wish prices were lower.
Very friendly and knowledgeable, was super helpful with making sure I got the most for my money since I am on a fixed income.
The experience is great the prices a lil high but with your special going on it makes it worth while for now anyways and would be nice if a person had 24 hr access....
Jerry was amazing! I had an excellent experience!
The facility is clean, safe and easy to access.
Excellent. The management at the West Salem facility is very friendly, helpful and professional.
Great service, good location, and I have confidence our belongings will be safe.
Jerry was incredibly friendly and helpful
Good experience. Employee, there was very nice and helpful and my laid hold the whole rental process very easy. Thank you. I look forward to renting from you guys
Manager Alex & Assist. Mgr Scott were very friendly and helpful. Alex even helped me get my extra heavy duty lock removed from its ridiculous packaging.
Storage unit was spacious and clean and 2 month discount was great.
Good experience. Staff very helpful and courteous.
Jerry should get a promotion and teach others how run a storage center the place is very clean and no Hassle free very professional I have used lots of storage facilities in the past there were all way’s problems It ont took about 10 mins including the phone call for availability and filling out the paperwork that’s fast I even had my girlfriend get a unit.
management and employees very helpful.
current pricing is too high not competitive.
price increases are too often and may not be in compliance with Oregon law.
pricing forcing multi unit customers to vacate space, also placing a burden on seniors.
current number of empty units not in support of market demand pricing.
Very good. Facility clean, staff very friendly and helpful.
Very happy with location, clean, safe site & helpful personnel.
Felt the best for me as I was just got a new Place. Jerry made it so easy to use this facility again. Very Respectful and highly professional. Thank you for being so helpful to get a good place to store my gardening stuff.
Sherry Alexander
I was frustrated to find out there's no lighting inside the units after I already purchased the unit.
Great! Jerry is very knowledgeable and helpful!
I would highly recommend you to family and friends.
It was outstanding. I was in desperate need of a spot to store my RV and Jerry came through. He was very helpful and knowledgeable.
Very well kept vacility and the man in the office is very helpful and does a great job helping me out with my questions
Thank you I'm not sure but I think his name is Jerry very nice man
Friendly staff, very clear communication, good accomodations, pricing is generally reasonable with not quite minimal fluctuation.
Quick process .. professional and personable. Thank you!
I was surprised there were no lights.
Super friendly day and helpful staff
Polite, helpful, fast, and availability of unit was a bonus! 10/10 would recommend to a family member or friend.
The experience with your manager and assistant was great. The storage facility was clean and felt quite safe. Your prices are comparable to other storage units. Wish there were lights inside the unit itself. It's
close and convenient with good hours which was very important. If asked, l would recommend US Storage to others.
Goood- easy and fast.
Wish unit had lights inside
Great. The facility is clean and secure. Jerry Jones is knowledgeable, efficient and personable. What a great combination of an excellent facility and a wonderful manager. Jerry is so good that I subsequently rented an additional unit!
It was a very good experience with the ease of adjusting rental dates to changing schedule.
Jerry is very helpful and conscientious. Made delivery of my belongings via PODS very accommodating. All has gone smoothly thanks to his help.
Friendly knowledgeable and helpful
Nice people to deal with.
Elisha and Jerry absolutely wonderful.
I appreciated the professional friendly staff.
Excellent customer service!
It was very professional and Jerry was nice. Very expensive tho.
Very professional, was looking for a particular unit, and was able to get it. Exactly what we needed.
The service was excellent he made everything easy I really appreciate his services I really wish I could remember his name his the supervisor I think Thank you
I have had a great experience. Move was last minute and this business was friendly, efficient and a lifesaver for me. They made a tense situation disappear. The unit was clean and large enough to store a large home full of furniture. If I need to store belongings again, I will call them first. My belongings are safe and secure and waiting for a new home to close. Super!!!
So far so good but I've only had the unit for a couple days.
Very good experience. Very nice and very helpful.
The person who helped me on the phone was surprisingly helpful. He was awesome. The person at counter when I came is was also awesome. Great job.
Very pleasant and Jerry was well informed.
Competitive prices. Friendly and knowledgeable employees. Got what I needed quickly and easily.
I felt like the staff was very welcoming and kind , and very fast and efficient, over all a good experience.
We've always had a great experience with US storage Centers. We love our Unit and we feel that US Storage Centers take pride in their properties.
Everyone in the office at 350 Glen Creek, Salem OR, are super friendly and helpful. Things couldn’t have gone smoother to set up and get moved in.
Answer all my questions, Very helpful. Jerry took his time with me, not in hurry.
Jerry Jones and the lady I spoke with on the phone were great to work with and very helpful.
The gentleman that helped was amazing. Very informative.
Very pleasant, easy and hassle free !!!
Jerry was a great help and I appreciate his level of professionalism!!!
Good. Professional interaction and follow up.
A) I had a hard time reaching the property manager at 10AM to move in. He eventually (15 min) showed up at the gate.
B) because of the recent property purchase, all transactions had to be cash only, very inconvenient. Promises were given it would change soon,
C) Property was clean and accessible,
D) The 5x10 unit I have could seriously use at least one ceiling light. It is very dark because it is an Inside unit. I took a LED lantern there and left it in the unit.