I really like Lisa at the center. She was very helpful setting up my unit & answered all my questions. She had good ideas on keeping our stuff safe & not allowing moisture in. It was also nice to get a follow up email on my account & setting up an automatic payment plan. My sister also decided to rent a unit here so that we can clean out our mom's house as it got sold. Thank you.
The building I am currently renting from feels like the floor is going to cave in. I had a box in my hand and the plywood made a large cracking sound and is clearly old and needing to be replaced. Now when I go that particular piece feels loose and overall the floor feels so thin for holding all the weight of everyone’s things
Hello Aubrey, thank you for your feedback at our Salem facility. We apologize for the concerns you’ve raised about the building’s condition. We strive to maintain the quality and reliability of our facilities, and we’re sorry for any issues this has caused. We’d like the opportunity to address this matter further. Please email us at
[email protected] with more details, and a manager will reach out to assist you.
The manager was extremely friendly and helpful. Great job!
Very helpful front office.
Lisa a has been great to work with, attentive and helpful!
We never rented. Booked and cancelled in just a few days.
Great customer service and knowledgeable about anything I have asked about!
When making my reservation for a storage unit at your south Salem location I was very excited the lady I spoke with was amazing and pleasant to talk to. When I arrived at the facility that was by far the complete opposite I had already signed the contract and paid for the unit the manager on site was very short and honestly rude to me she said she change stuff on my contract so she wanted me to resign it and the the unit I got is something in my opinion thrown together just to get money out of me the ceiling isn't complete the door has a big gap and doesn't even close properly. Then the first day I was moving my stuff into the unit I was trying to hurry up and get done after work by 9 pm I was 10 min late and she came up to me and said that I need to leave now I told her I was having a hard time getting my required lock to fit on the bolt sbe told me sbe didn't care that I need to leave now and that if I do it again she will cancel my contract and charge me with trespassing completely rude
Julie was welcoming and guided me smoothly through the process of getting the space we needed. We have been getting in and out securely and happy with how it is working for us.
Great facility and service!
The staff is beyond rude, it's uncomfortable to even pull into the lot. The woman at the desk has come to.my car window when I pulled in and didn't exit in under two minutes of arriving. She also has a nasty attitude and tone. She's not helpful, she just is rude. If itnwerent for the fact this storage is directly next to my home I wouldn't be giving my business to this company
The facility seemed very quiet, secure, and clean which was better than most in the area, but what sold me on getting a unit was Lisa!! The other staff members at the River Road location seem lovely, but Lisa really came through with great customer service, good vibes & conversations, and made the whole process easy & stress free.
Great Customer service! I absolutely love the lady.That works the front counter
Great! Friendly and helpful.
We have had thousands of dollars of equipment stolen while storing at this location. We will move our business elsewhere as soon as we can find a suitable location.
It’s been a pleasure working with lisa and Julia Extremely helpful.
Your office staff are wonderful!
The office staff were helpful and so friendly. They made the process very easy.
On site manager is very nice and very helpful
It was a great experience!! The gals in the office on River Rd. S. Were very kind and pleasant to work with!! I will be recommending to my friends and family with storage needs.
Great prices and helpful friendly staff. I feel with the gate and code my belongings are safe.
Very responsive and helpful when I was looking for storage.
Customer service was rude and unprofessional.
Manager was very professional and helpful.She was very very accommodating 🙂
The staff is very helpful at our location on River Rd in Salem, OR
Your rate increases of 100% cause me not to recommend you to others.
The lady was extremely rude in her tone and delivery, you could tell she's had a bad experience with tenants because that's how I felt she was treating me even though I was new. The unit I originally requested was for some reason not available so she moved me to a different one which was in the very far back of the building with a gravel road. She didn't inform me of this before taking me to the unit or I would not have otherwise taken that specific one. It's very inconvenient to move a large truckload of property while walking and rolling carts on gravel. I also was not aware that the end units have an opening above the wall which I feel exposes a vulnerability for people to see inside the unit if they got creative. It also allows for bugs and spiders to make lots of webs in that open space so I'm hoping they clear that up often. I wish I had been shown the unit and asked if it was acceptable before assigning it to me. It didn't seem they had many inside spaces available so I didn't bother to ask after she drove me to it. Seemed more of a hassle to have her drive back to the front office, she was already rude and I didn't want to deal with it. Overall not a great experience.
Horrific. Insulting. Inconvenient. Disappointing.
I reserved a unit and paid online. Went in the next morning to show my id and get access code to begin moving in. The gentleman was professional. He told me I needed to bring in a copy of my current renters insurance to receive refund for auto charged renters insurance.
The next day a woman claiming to be manager told me I needed to come back in and resign lease. I explained I was working so she agreed to email it for me to sign same lease again. I am not sure if the digital copy was received. I know I filled it out. Regardless, I went to drop off load and was locked out. After I paid in full and moved belongings in...??!
The next day we had phone conversation, obviously I was upset and confused. She hung up on me. She later sent me text saying she didn't want to renew my rent on the first and told me I would receive full refund. The soonest possible day I could find help or rather someone to witness in case she in anyway prevented me from getting my belongings out, I moved out. She checked unit ok & said to expect refund within few days. That was Oct 24, 2023. Still no refund no explanation. Huh?
Lisa was very nice and helpful finding a unit for me. The rate, including the discount, made it more affordable. The unit was very clean and was just the right size for my storage needs.
Great. Everything was explained and reasonable. Love the the customer service and the unit.
Great customer service, which is quite rare these days.
Have use this same location for many years even before it became US storage. Very friendly staff. Very helpful I especially appreciate the reminder to pay the bill to avoid the late charge.
I did find it interesting that recently I rented a second unit the same size as when I rented a few months prior and it was less money. Asked if I could have the first unit I rented a few months prior at the same price and unfortunately was told no. Same unit but $40 a month more. Very disappointing I was told I could move my items from the first unit to the second though in order to have the same price which really wouldn’t work because I need two units
My experience was great, the lady that help me and my daughter get her storage was professional, knowledgeable, she explained everything very clear and made sure any questions we had where answered. Very clean and nice area would definitely recommend to others and all reasonably priced
The online was simple and staff at facility were very nice
Awesome. Very personable and helpful staff. The complex is very clean and well maintained. They have onsite management and daytime walk through security personnel. I would highly recommend this storage facility.
It was a positive experience.
Have rented units several times at that location. Always have had great knowledgeable people running and working the office.
Very well done….Lisa is a gem…very helpful and made the process smooth.
It was a very easy process getting a storage unit. Lisa was wonderful to work with.
Quick and professional on getting me another unit when I needed to down size
Friendly environment and good customer service
The girls at the facility we are storing at are very friendly and fun to talk too.
Very nice people. 👌 were very helpful for what I needed. Will recommend you to everyone.
Great! Lisa was so helpful, kind, and caring. The storage space was clean and ready for us right away, and has been very easy and secure to access many times since setting up the account.
I was such a wonderful experience!
The office staff was extremely helpful and friendly. Easy and reliable storage unit.
It was very good. Lisa was kind friendly and funny. Had answers to all my questions.
Lisa was outstanding! Efficient and friendly.
Very friendly, knowledgeable staff.
It was a nice and easy rental experience.
Great experience property is very clean and we'll secured
Everything went smoothly as far as renting and moving in. I had unexpected charges on my account, however.
Front desk staff, wonderful, storage, mediocre, on site manager, AWFUL!!
Great! Very helpful and efficient!
I had a great experience checking in! So easy and quick with great customer service!
The staff is very helpful, but the systems used seem to be very cumbersome.
Very good customer service.
I like the place and Lisa was very helpful and friendly.
I felt very comfortable
Moving personal items can feel like an upheaval in your life
I appreciated the patience I was shown and also help picking out the appropriate size unit
Customer service was amazing I love how the people in there were just super friendly and helpful and the process took less than 30 minutes to get a unit and the very reasonable price
We have had a lovely experience so far so good! The office manager was very polite, pleasant and helpful in assisting us with renting a small hallway unit. We were able to purchase a lock and insurance on site with instant access to the unit. Seems legit secure and friendly too!
So quick and easy.. friendly customer service representatives.. The storage unit and property is very clean and well-maintained..
Great experience, thank you.
It was great the staff there is very knowledgeable and professional- the manager is a great leader and influence on the property
Very friendly people who want to help.
My first impression was how
clean the storage unit was
and of course the young lady
In the office was friendly.
Your company representatives are courteous and helpful, and were able to secure for us the kind of storage facilities we needed. However, one of the three storage units we rent has a partially jammed latch, requiring a pair of pliers to release it to pull up (open) the unit's door.
Entire rental experience was quick and easy! Employee was knowledgeable and friendly!
The staff were friendly, helpful, and able to secure for us the type of storage suited to our needs. The only drawback was that we were given a gate code that didn't work the next time we came to the storage center. The staff member gave us a new code which fixed the problem.
Well I paid for a storage online and I actually never even made it down to the storage to sign papers, a few days after I found out I didn't need the space so I called and let them know. I'm not sure I think I still get charged for it and that I don't get a refund since I never even went and got a lock or signed the intake papers (I think that's what they were called) so besides the unit being so expensive I think the employees that work at the facility are super nice. I currently have a 10×20 for $125.00 a month so your units are quite a bit more and me being a single mother I have to watch my budget.
My experience with US Storage Center was great! I was able to place a hold on the unit size I wanted until payday. The staff was so easy to work with. You don't see people going above and beyond to help you out, but my Center did.
I will recommend Family and Friends to use IS Storage Centers in the future.
it was easy and did not take long
Good customer service, very fast and easy
I’m extremely happy to have rented a unit from you guys and the local mgmt team is amazing.
They were so nice.. I showed up right when they were closing and she stayed to help me!!
Compare to other storage
Your prices are cheaper plus your closet to where I live
I'm using my unit so I can organize, come spring y'all have yard sales ??
Excellent, very accomodating and helpful
Great Customer Service. Provided the right size unit for the best price with insurance. Recommended another site when current area was full. Above and beyond wonderful.
Sandy and the gentleman there were so very friendly and helpful!
Highly recommend.
My experience was great, got just what I needed from Sandy and Joe and was on my way. Brandon also help me with a seamless transfer to a larger unit. Good job!
Managers were very helpful with accommodating the large moving van and providing an emergency extra storage. The facility appeared secure and well maintained. Prior to move in “substitute” manager Brandon welcomed me with details I needed to know as a first time renter.
The lady was very nice who showed me my new unit. I pointed out the ceiling light out in A building above my storage unit and another one flickering. But I was at my unit today and noticed the light still has not been changed. It makes it harder to see inside my unit. So I hope it is changed soon.