My first time coming here was not under great circumstances and I was going through a very low time in my life. I was greeted and treated above and beyond by Amber! She was amazing, gave me a huge hug seeing me burst into tears and hooked me up with the best experience I could have never imagined having at a storage place. She truly is personable, funny, one of a kind and a staple for this business! We ended up having the same birthday and middle name spelled the same way which is so uncommon! What are the odds! That’s what initially made this experience even cooler! Thank you Amber for putting a smile upon my face on literally one of the hardest/worst days of my life! Highly recommend this place, it’s clean, friendly and exactly what you want from a storage place. So happy I stopped here!
Professionalism and very helpful and kind
Great facility and unit prices!!! Staff is super helpful, particularly Amber, the property manager.
Easy to use for me. Very clean also.
The staff is very nice. The facility access hours are limited and they close for many holidays. It is more expensive than others in my area. If I knew I'd have things stored this long I would have sought other options. The facility is clean, although the scent of the foggers they use lingers on my stuff. It is conveniently located for me.
Great responsive staff during the time I had a storage unit. Felt safe, premises were clean & secure using US Storage.
Awesome service, Boss Lady rocks. Clean facility.
The staff are/were amazing!!!! Shout out to Carlos and Amber. the location is good, the building is clean and well taken care of. The hours are not reasonable for individual who work 8-5
Largely good, but locking the office during business hours so staff could go buy lunch, while my ID was inside the office and I needed to leave, but was forced to wait for their return, was really unprofessional on your part.
I was impressed by the friendliness and competence of the staff every time I visited. The level of access controls and security is exceptional.
Always been positive and I always recommend this place to people looking for storage.
ive always had a good experience at your store amber is a real sweet heart and knows her stuff
Almost double my price with little warning
The location was convenient, but I was billed for a month after I moved out and then sent to collections. It was resolved, but thanks for the unnecessary hassle.
Not having 24 hour access was frustrating. There are also a lack of useable parking spaces. There is one employee a female with red hair who is very condescending and unpleasant to work with. I went out of my way to avoid her at all cost.
Storage facility was fine. Moths got into our unit and covered anything made of fabric during the summer, which sucked. Manager of the place was awwwwwwful. Grumpy, unpleasant person to be anywhere near; you can't even approach her without getting sniped at because she assumes you're a nuisance or a criminal. Could not possibly recommend the place while she still works here. Good luck.
The place is very clean and well run
The staff is friendly with above excellent customer service. The facility is also very clean and well kept
I was happy at U.S. Storage, but I needed a bigger storage unit, and the male employee claimed that there were no units available, so I rented a unit at Public Storage. When I started moving my belongings from U.S. Storage to Pubic Storage, the female employee asked me why I was moving? Turns out U.S. Storage had several empty units in the size I was looking for, but the male employee was simply too lazy to check the computer system to find that information out--and just said they had no units in the size I was looking for. I was quite disappointed that this happened, because I live only a couple of blocks from U.S. Storage.
Friendly staff. Clean facilities. One elevator was out of order for way too long (now fixed I think). Not happy about two price hikes in two years.
Scam, unsafe, was robbed and not helped for over 6 months. Garbage everywhere, rude service. Never mailed refund check
Everything is always clean, the staff are the nicest most helpful people, I just love Amber and US Storage has the most competitive prices in Portland. I would and have recommended US Storage to my friends and family.
John is deceased. I am writing as his partner. I appreciate that you all took care of the unit contents and auctioned them off when he died. I had nothing to do with the stuff so I appreciate your taking care of them. Amber Strickland was very helpful after at first she wanted me to take care of it but we worked it out and I am appreciative.
So far, so good. The only thing I'm not pleased with is the change of closing hours right about the time I started renting.
I chose you specifically due to the proximity of my home and being able to store items needed to come in-and-out on a usual basis due to my job.
I often can't get there by the 6:00 closing time since many of my jobs end about that time. I do understand the reasons why but it has become quite inconvenient for my particular situation.
I was really impressed by the personal care and attention the manager at my site gave me as a new customer. And, even after moving everything in, she was very attentive and available.
Not necessarily your fault, but this was the sketchiest neighborhood. I found several people camped out watching people coming and going, clearly living in their cars in the parking lot. The attendant guy did ask them to leave. There also was a fully cloaked face covered individual who was standing at the parking entrance staring in the direction of the entrance. I didn’t feel safe leaving anything in my car and tried to load everything in one go. Overall negative experience, but I didn’t lose any property
Reliable, well managed, and well maintained facilities.
Storage at your facility is easy and convenient. The staff is helpful and pleasant to work with.
The storage experience that I had at the facility was phenomenal. They were patient kind and made sure to understand what type of storage I was going to need. They helped me find the perfect 10 x 10 space that fits all of my needs. The answered all of our questions and offered us frozen water after the rental process. Such a wonderful team.!
It's been painless and accommodating experience, I feel welcomed and supported
It was really good all the people were so nice I really enjoyed it and would love to come again
not great. The price increases feel disingenuous and like a trap. The company knows it’s difficult to move out a full storage locker so they can easily do monthly price increases.
I was very happy and satisfied, such kind and effective service. Thank you.
They aren’t open late anymore and I get off work at 7pm so I can’t go unless it’s weekend.
Amber, Kendyl and Holly are professional, friendly and always helpful and straight forward. The units are new, smell clean and the floors, elevators and bathrooms are always kept up.
The hours that it is open I can't get there so it sucks
Dishonesty on the incentive to sign up. The original offer included a discount for the first month was never applied. When I reminded them, I was given a less generous discount and was treated like they were doing me a favor. People in storage need often don’t have the ability to delay those needs to shop around, and you know this, so why not squeeze every penny you can from them?
It was fine to start but the hours changed leaving a very small window of time to actually utilize the unit taking away from the initial convenience
Great! Staff was friendly and understanding regarding being late, they really worked with you.
It sucked they lied ripped me off and kept our things
Nice folks, easy to use storage, simple as that.
When I rented the unit, it was for convenience of location. Price was fairly competitive, but location was everything for me. Once I established a few months of storage with the company, the hours changed significantly. Weekday operating hours used to be from 6am to 9pm but they changed it to 8am to 5pm, making it impossible to visit if you work during those hours. The roll up door leading into the main facility doesn't work and the elevators are often not working. The facility manager and employees look like they don't care. Soon as I find a new place to live I'm pulling my stuff out of here and will NOT be recommending anyone I know to use it.
I feel the unit has become more expensive as compared to other facilities and I am researching other options for 2023.
I got lost in the facility and I literally watched the manager of this facility shove a customer
Very well I like the storage and I am still with you guys
Appreciate how clean, lit and safe it feels to go to the storage facility. I appreciate the use of carts.
Everything is good. The only thing that I would change would be the hours, 6pm access is kind of ridiculous when the average person works until 5pm.
Everybody's polite and professional with an occasional rude comment here and there toward the end of the day, which is totally understandable based upon the fact that they've been dealing with people all day and maybe I'm just imagining things. Renting from you has become ridiculously expensive and it's kind of a scam in regard to the insurance debacle that you have us do. But business is business!
Our storage unit was broken into. The customer service that followed was very poor. It was clear that storage units being broken into at that specific location was relatively common, and the problem was known among staff.
It was very easy and the manager was very nice!
Very helpful and friendly staff!
I havent had any problems yet, but my friend who also has a storage there, has had several problems. The worst being he got locked in a stairwell, during regular open hours, and when he called the office from the stairwell, he was told to go out a fire door, which he did, and got stuck outside in a fenced area that had no exit. It was a huge fiasco. All because what he was storing, was too tall to fit in the elevator!
Good company, a pleasure to work with. Thank you.
US Storage excels in customer service, securing its premises and up keeping the facilities.
It was good. People were helpful and straightforward.
So far, a good experience. Staff friendly and helpful. facilities are secure
No problem great clean place staff very friendly
Just watch out for the promotion you really don't get it
Hidden details
So far so good. I appreciate the notifications when my bill is about to be due. Thank you
Great! Clean, no 🐜 🐛 bugs 🕷 easy access, helpful attendants, good security
Fine, it would be good to have signage for units. Its a maze inside.
Very clean. Climate control is great.
The elevator also
Been great,,
Be nice if there were more carts to use there are none when i get there and some times no people
So far, I have been very impressed with the service. The facilities seem to be very secure, the protocols for getting in and out are strong. The employees have been friendly and helpful. The quality of the storage facilities more than justifies the costs. Will continue to do business with this facility as long as these standards are maintained.
The facility is great, prices are good, and I got super customer service when I needed a unit in a hurry. I would recommend it to anyone.
Easy to sign up, helpful staff
I really like it. I feel like my belongings are safe and it is very clean and I have nothing reallybto complain about except for I didn't know that I would be paying more than what I thought I didn't want to pay over 60 bucks I believe I got the smallest unit and I am paying my rent plus a extra fee I thought was just a one time thing I just don't like all the extra pay this pay thT
Amazing team. They got your back!
I like the facility but you definitely need to add security on site.
Good just wish I could access my stuff 24/7
We walked in and were treated so well. Everyone was super helpful, accommodating and answered all of our questions!
Helpful, I'm disabled and u made my unit accessible for me too use , and everything is convenient for my disableness
Manager Greg is very helpful and reliable...helped keep things clear.
I was already a customer with the prior owners. I was not aware of the change in ownership until I went to the storage unit to rent a second unit. The representative was helpful and explained the changes that recently occurred.