I never used the storage and told I could get a full refund. Still waiting on refund and for them to stop debiting my credit card. Not happy.
Hello Shari, thank you for sharing your experience at our Tarrytown facility. We apologize for the delay in processing your refund and for the continued charges. We understand how frustrating this must be and regret any inconvenience it has caused. Your feedback helps us improve, and we’d appreciate the opportunity to resolve this matter. Please email us at
[email protected], and a manager will reach out to assist you directly.
Crystal walked me through the whole process, explaining different options and storage sizes. She was very knowledgeable and thorough.
Crystal was great to work with at the Tarrytown storage facility
Excellent service and facilities
Crystal was very lovely and accommodating. Very polite a service went smooth. I rented a space at Tarrytown NY location
It was absolutely fine except when I went to access the facility I was not able to at first and then spoke to two representatives on the phone which were not to helpful but the actual staff inside the facility got it all set for me which I was thankful for the help.
It was great. Everything was explained clearly about the rental . The storage manager Crystal was very personable and answered all my questions. Thank you
I've already left a longer review. Crystal was very helpful & kind and the facility is nice.
Great. Crystal was amazing!
I was very fortunate to have had the support I received. I needed to do some changes. I received help on the phone and when went to my storage I got In-Person help.
Pleasant experience and very helpful
Very good, very convenient, i am pleasure with it. I'd love to recommend us storage centers to my friends
I have been using the Tarrytown storage complex for over three years and my experience has been great. The only negative is the price. Prices have been higher than other storage complexes I have used.
your billing info was not explained properly, especially regarding the online discount. Sending emails, texts messages reminders in excess.
I had a great experience with customer service on the phone and the manager Crystal. Both were very helpful.
Great experience- friendly and very welcoming.
Great customer service and value!!!
My experience was extremely positive. Crystal welcomed me and walked me through the options - I highly recommend!
Very friendly and helped out a lot.
I met with Crystal to finalize everything. She was absolutely delightful and helpful with making the transition a smooth process. Very impressed and thankful.
I had an opportunity on the Saturday just before I moved in to speak with Debra who was equally fantastic in assisting me with the process and answering questions about the facility.
All I can say is bravo ladies for a great and super smooth process!
Debra
Very good! Crystal in the Office was great, very knowledgeable of her job and very personable and courteous.
I departed feeling my storage is in good hands.
The storage unit assigned to me is very formidable.
I just hope you fix the front entrance elevator soon.
The unit I had reserved was not available when I arrived with my movers. Much confusion and delay followed. Ultimately my items had to be stored in 2 smaller units that did not meet my needs nearly as well as the unit I had reserved. This never should have happened.
Crystal is amazing...so helpful..so friendly
Very happy with your company, it helps us to have our belongings well guarded 10
Perfect, the manager is a great human being and the storage is super clean
Very lovely. Quick and efficient service. Very clean and well kept
Fantastic and friendly customer service. Feliciano is great!
Everything was amazing. I called 3 different storage unit conspired es it was a clear decision to use your company. The staff was extremely friendly and accommodating to me need to access my unit at different hours
Excellent customer service, great clean location with great amenities.
Was very satisfied with everything. Crystal was great
Great customer Service. Crystal was excellent in answering my questions.
Great! The rep was lovely and patient with all our questions.
The location is very convenient for me, the facilities are clean and well lit, security is robust, the prices are reasonable, and Crystal—the manager—is a delight! With her warmth and humor she made everything easy and clear; there were very few of the proverbial "hoops to jump through" to obtain the storage unit that I now, happily, have!
The units are convenient and the building is kept very well lit and clean
Parking is a consistent problem in the back. Nobody in management seems to care about commercial trucks often marking parking difficult.
Very good Crystal in Tarrytown office is the sweetest person. She made sure my move in and everything went smoothly. She was able to keep everyone calm during a very stressful time. Very helpful! She’s the best person you could have there. She also keeps it very clean.
Impressed with unit, and Ms. C. Natal. Ms. Natal was very helpful, and respectful of our needs.
very positive experience. nice well kept storage facility . friendly staff.
Very Good
The lady who served me is very kind and very attentive
It started out as a nightmare, but the issue was promptly resolved. We got notice that our unit was moved out and our account was canceled. This was not by our doing, and I was afraid all our stuff was gone. We couldn't get into the facility with our entrance code.
Manager Feliciano was on staff that day, and he found that our account was closed out in error, as we're on auto-pay. He was able to straighten everything out while we waited, and he did so with a calm, reassuring smile. While we're still a bit distressed about the glaring error, we're pleased that our belongings were safe and that Feliciano was able to fix everything while we were there.
Great customer service and very clean space. Easy to use storage space!
Staff was courteous and efficient.
Great !!!! The place is very nice a clean .
Helpful staff. We’ll maintained facility.
So far so good, everything perfect, i would love to have a discount in January 50%
Very home-like comfortable atmosphere. You can feel safe about keeping your stuff there.
Crystal at the Sleepy Hollow Location was wonderful -- very accommodating and very professional. This is our second time using your facility! We have recommended you to others in the past, and will continue to do so.
Friendly staff, clean spaces, elevator and wagons all work well.
Crystal is very knowledgeable and helpful!
Nice staff; great facility
Ok. The price was right even though office closed early the day I went. Wasn’t able to get my unit. The next rime I went, they forgot to leave the unit open the day I went to mow in stuff.
Very good. Questions answered. All events satisfactory and exceeded expectations.
Communication very difficult!!!
Everything is great! It is very convenient and I don't have any worries about the security. Thank you!
Very professional and accommodating. The storage center is clean. I would recommend to everyone that needs storage
Very good. The manager (or actually substitute manager) was very helpful and friendly. He really made the whole process very painless. We actually ran into him at Home Depot a day later and he remembered us and said "hi" which is nice.
Two minor suggestions:
--I leased online. It would be great if the monthly autodebit setup was part of that process.
--it would be helpful if there was a map of the location of each locker. The numbering system (which I suspect you inherited from the former owner) is not exactly intuitive.
Very professional! Quick and easy onboarding process - answered all my questions and process took 15 20 minutes
The hours for Access were terrific.
The manager was very helpful.in finding me a unit.
Amazing! Dave was so friendly and helpful!
Very welcoming and always willing to assist.
Fast efficient and good rates.
Just got the unit but so far very smooth. The mgr was very nice and competent
David made our extremely difficult move from a house to an apartment go as smoothly as possible! We are very happy. Frank was very helpful as well!
Great service, fair prices
The men were on time , efficient and friendly. They answered our questions politely.
I have received first class customer service and I am extremely satisfied of the overall quality of the storage units that I have previously rented and am currently renting in the complex.
My experience with us storage it was excellent n good n they truly are friendly
Overall I am happy with the level of customer service that I received.
Very professional , always make sure I understand and provide clear details of what I’m paying for , the facility is clean and convenient. The staff are great !!
My experience was great, the storage company was very clean and they have lots of hand trucks and dollys to use. The staff was very friendly and helpful. Everything was explained in detail and I was taken on a tour to see my unit before renting. They also gave me a key pad training usage.
The man who completed my sign up, (Dave, I believe) was very professional and considerate. The facility was clean, bright, and the parking lot gave easy access. I haven't actually used the space yet but so far it seems just what I need.
Frank was very helpful and courteous !
Aside from having a hard time finding the place everything was great! David was very nice and informative.
Great! Really helpful to have a clean place to store things while organizing after a big move
US Storage Centers recently purchased a storage facility in which I rent 10ish units for my business inventory. We had a good experience with the previous owner and that has continued with US Storage. The new property manager has been very active in developing a relationship with us and proposing a few solutions that might make our operations easier. Solid stuff.
I had an excellent experience touring the facility and selecting the proper size storage unit. We were treated with respect and the process was quick and efficient.
