Great customer service. Jennifer is great. Run a Moving Company and will highly recommend US Storage.
Absolutely wonderful. Jennifer my property manager in the Mohegan Lake location is the most caring professional individual by far.
I will never go anywhere else.
Excellent - great transparency in all things, good communication, punctual and very good people skills
Awesome office ladies - very nice polite definitely recommend
Easy to rent. Great options on sizing. Very helpful staff. Nice climate control for our things. Good deals available. Plenty of dollys and entrances so drop off and pick up is always easy.
Amazing service! Jennifer was super friendly and knowledgeable. I certainly have enjoyed my experience thus far!
Wonderful pleasant comfortable staff is very helpful and friendly!
Friendly staff, knowledgeable. Polite and courteous. Easy access, clean and secure
Good you’re staff member Jennifer was very helpful and happy to help with all my questions and concerns.
I had never rented a storage unit before, and The girls in the office were very helpful.
Me gusta ,limpio y cumplidos
The experience was seamless, the woman in the front was so accommodating she helped me with everything and I’m so appreciative!
Jennifer at my local storage unit was very helpful when I downsized my unit.
The service was absolutely wonderful. Both Jennifer and Jahaida were friendly, knowledgeable, and helpful every step of the way. I highly recommend Mohegan Lake US Storage Center; they are the best.
Fantastic. I have more than one storage locker and I am always accommodated when I use this facility. Staff is great access is terrific!
Great. Easy to get storage space, jennifer made it real easy and was so quick. She showed me around, showed me the storage space, how to use the freight elevator. Very nice
The customer service and the communication was excellent
Signing up was great easy and very affordable will highly recommend
Very good service... storage space was nice and clean... freight elevator is available and works well
There has been a huge mix up with my account since it started. I have yet to have a refund, for the mistake the company made by stating i had a move out, when i just signed up a week prior. I will not be recommending this company.
Great! Jahaida at Yorktown was really helpful!!!
I would use it again, but it’s a little far. I would have preferred the one in Bedford Hills which is very close.
Excellent service. The receptionist was very helpful even with a mistake that I made. Very pleased
Good experience very convenient for me
It has been so long I’m with you , and personally I appreciate your services. Your employees are the best .
It was easy and fast. The ladies in the front office were very nice and easy to speak too. They were very helpful and understanding. They move my room to a better location with no problems. Thank you!
Positive. Staff was extremely helpful in explaining how everything works. They were professional but friendly. I really felt good about the facility because of them.
Quite disappointing. After the initial rental experience, it was all down hill as there was no access to the unit for 3 of the 4 days. Not what I was expecting which created problems in moving items over the weekend. Hopefully, this will not happen again.
Clean place and friendly workers.
Really good. The CSR's very professional and personable. Knowledgeable, helpful and pleasant. They explained everything very clearly, took extra time with Me to make sure I was clear about the questions I asked. I was very satisfied. I also observed the CSR handle a difficult customer and I was impressed.
The elevator is ridiculous. 2 doors?! The plastic hanging things in the doorway just knock things off the cart.
There are too many simple fixes that you are not making. You need a ramp in front of the freight elevator; you need some way to keep the freight elevator doors open; you need a real handle on the second flor freight elevator door; you need another cart for moving stuff; the main gate is always open; there is a piece missing from the inside of my unit.
These are all simple, inexpensive fixes that would improve the customer experience.
The girls at the office were friendly and very helpful helping me find the perfect sized unit.
Very nice love the storage room just what I needed
I have had an excellent experience. The storage unit is climate controlled and secure. It is easy to come in and out. I love that you can drive your vehicle right into the building and load your belongings directly onto the cart.
Quick and professional to set up account.
Customer Service Representatives are the most important resource a company has to build a loyal customer base, repeat customers when the need arises, and anecdotal "word of mouth" recommendations to new prospective customers by satisfied current customers.
A business model which prioritizes quality customer service and its employees is the best investment a company can make, often more important than the actual product itself.
The excellent customer I have received at U.S. Storage is why I have turned to them whenever my storage needs arise.
Complicated phone menus, robotic voices and artificial intelligence will never measure up to live, quality customer service.
The staff are knowledgeable and helpful - I look forward to seeing repairs completed on the premises.
Friendly folks working there that helped me get the right storage unit to fit my needs.
Very helpful and welcoming. Would definitely recommend.
All got worked out . Very helpful employees. Very friendly.
Jennifer Natal was amazing. I had reservations at the tarrytown facility but ended up at Mohegan lake. She took the time to get to know me personally, therefore having a better understanding of what I needed. She then showed me 3 different units and we found exactly what worked for me. She had to pull a few strings to make up for miscommunications of facilities but she certainly went above and beyond to accommodate me. Very professional.
Very smooth. The lady behind the desk,Jen, knew what to do and was very friendly.
Excelente customer service.
I wrote a beautiful review on this storage place where did it go? US storage is the best! Treatment through my trying time was made so much better Jennifer and Christian treated me so kindly words just can't describe it. Thank you US storage ❤️✨❤️✨ Oh I did a review on Google I believe....
My unit was not ready and available when I arrived. It was locked. I was told someone would be in touch with me about the inconvenience and have not been contacted yet.
Front of house staff was very friendly and helpful. They found just the right size unit for me and even got me a discount on my initial rental.
Unauthorized charges twice.
The people in the office are wonderful. They’re understanding and work hard at helping the customer. I’m very pleased with the facility. We’ve been at this location for almost twenty years. The old management had a person that worked the desk who was miserable and rigid with customers. It’s the most pleasant surprise of the new management.
It was a great experience - very good customer service throughout the entire booking
Amazing experience. I will continue to use this facility and I will recommend it to anyone who is looking for storage.
Quick,smooth and pleasant.They gave me offer that was advertised
Crystal was amazing, patient, and friendly.
Great office administrator friendly and helpful. Storage units clean and a great deal. (I found them on internet) The plus was how close to home
Very comfortable Cristal is a very sweet person very helpful
Christian and Cheryl great people. Went out of the way to help us.
Great price - monthly rental and no BS! Crystal was great getting me set up!
very confident. Good customer service.
We have been using this facility for 20 yrs
As long as the new owners keep it safe and well maintained, we will continue to.
We do not like a mandatory insurance fee w the new management
Our insurance covers these contents
That is not warranted and if that becomes a must, we will move to a location that does not have this requirement
Good experience, space is clean, service is friendly.
I am very happy! Good price. Very Friendly staff! It is easy to access my unit at any time
Found crystal to be helpful and very pleasant. Made it easy to settled in
Staff was extremely personal and professional. I felt right at home.
Your manager and her assistant were very easy to work with making our renting of your storage space very easy.
I rented a 10'x15' inside unit. I found the price competitive, the facility accessible, clean, and secure. The staff at the facility was most helpful.
It was good. Crystal and Christian were were very nice and helpful.
Great! Super easy and super helpful.
The experience was great and everyone is very helpful thanks so much
Excellent service. The property manager Crystal Natal was extremely nice to me as well.
All went well
Thanks
Dominico
Crystal was fantastic. Kind and patient and made it feel like home.
Crystal, the customer service representative, gave 100% of her attention to every detail, question and concern I could possibly think of. She was a model of professionalism and efficiency, as well as patient and considerate. She has a personable character and, as the face and voice of the company, represents the company with excellence. For me, this makes all the difference when deciding which storage facility I would choose to do business with.