Easy to set up and register, easy to make adjustment on the app. Many location to choose from.
Love the place that I am at. The manager there is very nice. Will tell my friends if they need storage l will tell them about US Storage. Thank You
Worst experience ever. When I explained my situation to the manager Carlos Salas he just laughed hysterically. Unprofessional and rude doesn’t even explain it. I asked to speak to his boss and no one has reached out to me. I guess it’s not urgent to your company.
Hello Samuel, thank you for sharing your experience. at our Hawthorne facility. We apologize for the negative experience you had with our staff and for any lack of follow-up. We understand how disappointing this must have been and would like to discuss this further. Please email us at
[email protected], and a manager will reach out to assist you.
Everything went smooth and perfect knowledgeable staff clean facilities
The office staff is very nice and helpful. The storage unit is exactly what we need and at a great price easy to access whenever we want.
Rental rates went up over 200% in one year not fair to people, have to scramble to find other places
Very happy with everything so professional and kind.
The whole process was easy. Staff was able to show me some units I was interested in, never tried to upsell me for something I didn’t need or want. It was simple and straightforward. Pricing promotion was great and easy to understand with the knowledgeable staff. I’d def recommend US Storage for anyone searching for storage space in the area.
The manager of the company was great
Way too expensive and much better options nearby.
Very easy and accommodating, moving in and out, including all the paperwork that was professionally prepared by Karen Carpenito.
The place looks and feels very safe in all hours of the day.
Great job thanks.
My experience was great. The staff was extremely helpful and friendly.
Karen at the office has always been a great help. She was very helpful in selecting the appropriate unit size and location that best fit my needs.
Friendly, clean, best prices around, accepts dontations.
Very friendly both online and in person. Everyone goes out of the way to be certain one has what he/she needs. The unit is very clean and climate control is what was needed.
Very welcoming and safe. Highly recommended
The Receptionist was very helpful and made the process easy. There was 3 storage units available for the size I wanted and she gave me the option to pick one. I feel that was convenient because I didn’t want the unit too close to end. Overall the facility is quiet, it don’t be a lot of traffic in at once and I feel very comfortable storing my items at US Storage.
Amazing. Karen made the transition a simple and a low stress experience
Karen Carpenito is an excellent manager. She has made the entire experience carefree
Lower cost storage rates compared to others in the area. Great customer service over the phone and in-person. Karen at the center is top notch! give her a raise :)
Karen at the front desk has been very helpful in navigating my storage needs. Facility is clean and safe.
The staff was friendly and super helpful. The storage unit is clean and just what I needed.
Karen at the Hawthorne facility has been very kind and helpful over the years with my storage needs.
Karen Carpentino was very helpful and friendly. Very accommodating when the lift was not working.b
I had a great experience from booking the storage to moving in! Everyone showed me great customer service! The prices are also the best too.
I can absolutely say I'm satisfied with the service here , they're Super accommodating and an excellent help and very understanding
10/10 service!!
very friendly customer service, and very clean and well maintained facility.
Love this location as it is easy on and off from major highways but in a very quiet location
Karen was excellent in finding the right size and type of unit we should rent. She made the entire process easy and enjoyable.
US Storage makes the process of renting a storage unit as painless as possible.
Very friendly and helpful!
Nice ppl no bathroom for the customers
Staff was crisp sharp and extremely helpful
Karen was very accommodating and patient took the time to go over everything
Karen was very helpful in locating the correct size for my needs and provided me with exactly what i needed
I give a solid 10 to the location, as manager Karen is outstanding. But the online process muddled the reservation process, and the remote off-site person who called me got it all wrong. Thankfully, Karen competently corrected the errors. I would only recommend US Storage if customers deal directly with the facility and not with a central call center or online reservation. Id rate that process a 6. Your rates are competitive and the facility feels safe and clean. And, of course, Karen helps resolve any concerns with her professional, service-oriented demeanor!
Extremely positive. Good communication. Locker was newly painted and ready for me on the date promised. Could not be more pleased.
It was fine, manager was very nice and knowledgeable. Process was easy.
Very easy rental process and friendly! Also cheapest in the area for non-climate controlled, and very easy to visit the unit and bring/remove items. Great that it is month to month!!
Very good. It was simple and straight forward. The gentleman was
cordial and made it easy to rent a locker.
You guys are great!! Karin is amazing and will be referring your company to other people
Karen Carpenito is an asset to your company what a pleasure dealing with her she is awesome this is in Hawthorne ny
The person I dealt with, Mrs. Carpenito is the reason why I came back for the 3rd time. She is great
Very friendly thank you so much, courteous make you feel like they have known you for years.
very polite and helpful staff
Friendly. Courteous. Professional
I couldn’t be happier with the service I got. From the minute I walked in, I was treated professionally and the sales representative was very helpful in determining my needs. We are a nonprofit and appreciated the accommodations made for us. I have been in the service industry for many years now and they know how difficult it is to get good employees. I would hire Feliciano in a minute. Can’t speak highly enough about him.
Great customer service! Clean and convenient location and friendly staff:)
Very professional as well as thorough in going over all the aspects of renting a storage unit. A pleasure to work with.
Love it... Quick, easy process.... Reasonable rates... Super clean and safe facility. Great place ... Thanks!
Very secure. Karen was very helpful friendly and knowledgeable
Smooth transaction. Pleasant and helpful staff. Couldn’t ask for better.
On two occasions first Feliciano and then Kathy rented us storage units that worked out well for us.
The office manager at US storage was very helpful and kind!😊
Very good
Understanding
Very kindly
The place so confortable
I loved my in person experience, however, when on the phone with the help line they messed up all my information.
Feliciano was excellent at making sure that we got the right space at a good price. The property was clean and in good order.
Great. Lock on unit is very difficult to use
Nice facility but VERY expensive
It was professional and great service
Great from beginning to the end. Karen Carpenito was very helpful and explained everything. Great employee.
Karen returned my calls promptly and informed me right away when a unit was available.
She also made the whole process so easy. She was very professional and helpful.
Great customer service. The storage are is perfect.
Couldn't be happier.
very warming and understanding and completely comfortable ... karen was amazing and extremely accommodating
Very welcomed and the process was efficient!
Our experience dealing with US Storage has been a pleasure. The staff has always been there to help, and answer any concerns we might of have immediately. We would highly recommend this storage facility!
Thank you,
Ron & Lorraine Carilli
Everything was excellent. Very fast and efficient. Thanks
It was easy fast and pleasant
It's always been good 👍 never had a problem..
Very positive, especially the woman in the office (sorry, bad at names) she was friendly and professional. Explained how to operate everything when she showed us to our unit.
It was a complete professional experience and i could not be happier. You guys are awesome. Thank you soo much! Jorge
Great good services the best they work wit me very good specially the lady she is a sweat heart
The staff is very helpful and professional and the facility is very well kept and convenient.
From a friend that has used your facilities before
Was a great experience I would recommend this storage store to friends and family great place and the lady at the front of the store was great
The staff was wonderful it’s a very convenient place it does concern me that it’s a little expensive
Quality experience, will be back again!
This place has been great for me. I have recommended it to friends already. Would recommend this place to anyone who needs a good storage place. The location is easily accessed a d the prices are reasonable.
Great, very comfortable and appreciated.
Very helpful and friendly. And spent extra time with me when purchasing my unit even though it was past closing at the end of the day
I was able to obtain another storage unit over the phone which was so helpful. Lock was found were expected.Thanks
My Customer Service experience was excellent.
Clean, vey well maintained facility and reasonable rates, without their special offers. Convenient location. Bright lights illuminates the hallways very well. Great management, polite, informative, very helpful and extremely friendly, provided me a tour of the facility showing me the various sizes I had to choose from. Definitely a top Storage Company. Overall a great experience. Thank you.
Karen was great! Very helpful and pleasant.
Excellent experience with Karen who was very helpful
Clean - conditioned space as stared
Thanks
Very good and very helpful. Over and above what I expected
Karen, the site manager, was wonderful. The space is ideal, clean, with a fresh coat of paint on the floor. Very convenient location.
Great company business l like like your company I've been with this company business for 5 years
From the phone call I could feel the warmth and welcoming vibs coming from Susan! Once meeting her and her showing us the facility I knew, this was the place! She is an asset to your company!
It was a quick and easy process and Karen was extremely helpful! I would definitely recommend this location to friends and family!
Very positive
It is a little hot in the storage facility
Great and easy set up of account
Called 1 hour before looking at a 10x30 unit in Hawthorne New York. Upon arrival Met with Karen C. And she was very professional about giving me information about the lease etc.i then told her I was looking at a couple locations later in the day and asked if I could leave a deposit until I decide. She then said it will available until 4pm if I wanted it. About two hours later I had made the decision to take lease the unit. I’m very happy with the decision I made and the professionalism Karen C. Provided .
Great customer service Easy and fast
karen was very helpful and accommodating
Also the after hours service was good
Amazing and swift service! Karen was helpful and informative about the storage unit. Definitely would recommend it to my friends. Clean storage!!
Very good
Karen helped me every step of the way. From directions to handling the paperwork, I could not be happier
It was great experience getting my storage unit.
US storage is very good to deal with, people are friendly , a good experience.
Excellent Service provided by Karen Carpenito, Karen was professional, answered all my questions very pleasant and courteous.
For the most part it was good. I had previously spoken to the manager about renting a unit so when I came back to actually rent it I knew what I wanted and the employee on duty was able to help me complete the rental process quickly. She was also very responsive to my questions and helpful in showing me the unit and explaining the entry and exit procedures.
Peggy was great. Extremely helpful and delightful to work with.
The girls in the office are so friendly and sweet. The facility is clean and well lite.
The prices are good
Easy and great prices and friendly staff made the experience smooth even in bad weather
My experience was great. The staff was very helpful. The facility is clean and well lit. The pricing is excellent. Thanks
I found the whole space rental easy and seamless. My concerns were listened to and I was treated with care. The personnel were absolute professionals, especially Karen
I loved the services. The women in front is soo nice
The staff was very helpful and made sure I had everything I needed to help me with the heavy things i had to store.. storage was very clean
Karen was very professional & accommodating.
So far so good! The manager was helpful
So far so good. Very easy to sign up and access the unit. Payment is reasonable
Nice, clean and the person in charge was so nice .
It is easy and convenient
Very good. The manager Karen was very good, polite, and efficient. The storage area was very clean. I recently applied for a job there
The response after we made our first inquiry was very quick. The rental process was efficient. If we need a smaller unit, we can change if one becomes available.
It was excellent - of particular note was the performance of your front desk team member - Karen. We were in transit, looking for a storage unit and she stayed later than normal and was incredibly kind and accommodating to my entire family. She was just fabulous, truly the definition of customer service!! Thanks so much!
all great so far . thank you!
The staff was really helpful and nice! The place is clean.
From the moment I walked in to inquire about a storage unit to the end of the transaction, Karen (she’s great BTW) made it an easy and painless experience for me, will definetely reccomend us storage.
Very good.staff was polite and explained themselves clearly. And answered any questions I had
Absolutely satisfied with the help that I received and picking a unit. Always a 20 in reference to customer service. I love this place.
The process of renting my unit was super smooth and easy! The unit I rented was much bigger than I expected and it holds so much for a reasonable price!
service was great!
thank you!
Very professional and very easy
It was great, the office did a fantastic job and were quick to process our rental.the unit was clean everything was handled efficiently. I highly recommend US Storage.
I am very pleased with the cleanliness, organization and overall customer service provided at u.s. storage. Karen and the young man at the service desk are wonderful to work with. I highly recommend using u.s. storage!
Well Karen was great she explained everything to me, and made this Experience just great storage is clean and it’s great thank you
At the Hawthorne, NY location there is a safety issue with elevator doors that do not stay open on their own. This makes it difficult to load cargo but more importantly, if a customer were to step into the loading bay and the doors closed, the customer would be trapped inside. The door release is on the outside. This can happen on both the top and bottom floors of the 2 floor storage unit.
So far I am having an amazing experience with US Storage. Karen, the Manager, has been so helpful in making this process as smooth as possible. The facility is clean and easy to access. Thank you for making this a wonderful experience.
always a great, easy experience, with no hassle.
The person I spoke with on the phone were very helpful
Karen was very helpful, diligent, communicative, and pleasant. I wish my employees were as good as she is!
B
The lady that took care of me was very professional and friendly and definitely explained everything very well will recommend this place to any of my friends,family members or anyone looking for storage space
Very pleasant. Karen was knowledgeable and very helpful
Very nice and professional management.. working hours is good for my business.. good location, clean and new storage space, any size of the storage unit is available for the business... Thank you guys..
Very polite. Facility is maintained well.
Excellent customer service. Always able to reach a friendly representative either by phone or e-mail. Service is prompt, knowledgable and friendly. Very accommodating. Close and convenient to local roads, easy in and out. Great experience.
Oustanding. Front office was so very thoughtful in hearing my needs re: price and size, suggesting option of 2 units, and finding units that were very close to one another for my convenience. Amazing! Both units were in clean condition when I arrived to unload. This location does not offer a truck but I had great experience with Kisco UHaul and the discount on these units more than makes up the difference.
Very friendly staff. Read the fine print. When I was shopping around for prices I was unaware this unit required insurance in addition to monthly price. Also, the one I chose is climate controlled but not very “cool;” still hot in the units. Otherwise great experience, great price. Great staff and hours and great deals
very good, we’ve rented 4 units now, largely because of Karen’s excellent customer service and rapid response to inquiries.
The overall experience has been fine other than the lady at the front desk. Also I was under the impression the month statrted when I entrolled, as well as auto billing..
Very pleased. The staff is friendly and knowledgeable
The units and buildings are clean and bug free. The buildings are taken care of
Very pleased I called and went to see and ended up renting
Friendly and courteous staff always willing to help. Clean place excellent service.
I've had two units in less than a year. The first one a few months maybe a little more, the rates went up, then went up slightly to a larger unit and within a few months had a flood in that unit, then two months later was told that there now was a increase on that one, making me pay two increases in one year. Not good business to increase rates right after a flood.
Karen at the front desk has always been courteous and helpful.
Service was Excellent . !!! Karen was fantastic answered all our questions and provided us with exactly what we needed for storage space . Also a very clean environment highly recommend this place to anyone .
Karen in the office has always been very helpful and friendly.
Karen,especially,is very accommodating and helpful. It's a good thing that the facility is being cleaned and updated
All has gone well so far. Have made one trip for storage and incurred no problems.
The entire expieriance went smooth . From the initial sign up to closing out the unit . Went exactly as planned without any hiccups .
Karen was awesome 👍🏻 Worked with us to find the perfect space !! In the pouring rain I might add
From the beginning phone call I felt comfortable. They even called me back after the quote to check in and see if I was still interested. Great service staff.
The facility and the unit was very clean and easy to access. The rental process was easy and Karen Carpino was very helpful and pleasant.
I was very impressed with the facility. The service was terrific. I was sort of overwhelmed when I got there. But the representative put me st ease and walked me through the procedure.i cannot picture myself going anywhere else. Thank you
I dealt with a gentleman named Thomas-very informative, welcoming and professional
Great customer service, helped me and answered all my questions wonderfully
Amazing customer service.
It was excellent. Facility very easily accessible. Very convenient. All agents were very professional and helpful.
I was very pleased with the courtesy and availability of the staff. The storage area was clean and convenient to drive to.
The customer service is great. The facilities could use updating - one of the elevator doors doesn't open sometimes and the motion detector lighting isn't triggered well and doesn't provide enough light. It would also be great if larger units had larger doors.
very clean and ms.carpentio, was very friendly and helpful
thank you
I had a very good experience ,the facility is kept clean,well lit.
Karen the manager is very helpful and professional.
Al Urbieta
Good experience. Facility is clean and nice and staff was friendly.
Everything was handled smoothly , from pricing units , signing up , and moving in . Couldn’t ask for anything more .
Thank you US Storage!
I had a very good experience. Staff was friendly and accomdating.
Great storage and staff . Will use in the future
Front desk staff is very helpful and friendly
Karen is very helpful and knowledgeable.....
I think I was with you for 5 Years and thought out the time the property was always clean and never had problems with my unit. The staff were always friendly and able to assist with any questions etc.
I would highly recommend the HAWTHORN Facility to everyone.
Kind Regards,
Dave
Tom was extremely helpful. I stopped in one day inquiring about a space in within about 24 hours he had a space available and ready for me. I stopped in and he had me out of the office in no time. I would highly recommend yours facility to anyone
I feel great. My experience ha been terrific Karen and Ron are very pleasant and helpful
Good service. Clean well maintained facility.
The entire experience with U.S. Storage was outstanding. The customer service especially was helpful meaning on the telephone and in person. The cost for a storage space is more than reasonable. The condition of the storage building is clean, well lit and air conditioned. The employees at the front desk were polite too.
Our experience with you was excellent.
Rep was pleasant knowledgeable and informative.
the facility has been upgraded and the staff is very helpful. Having this storage facility near my home is a big plus. Rates are very reasonable for the quality of the units......
Great location, customer service and competitive pricing!Would recommend anyone looking for a unit to check them out
The price can't be beat. The parking area is a little awkward though. It's seems there is only room for one truck to pull up and drop off next to the door at a time.
Karen in Hawthorne,NY was wonderful. Very informative and had me in my storage unit in record time with great customer service! Thank you Karen!
Great storage facility and staff!
Very good....Customer service was great; staff at front desk very helpful. Price is great also........
I always have a positive experience when I'm there. The staff is extremely helpful and always courteous.