Very friendly staff that works with you to make moving or storing easier.
Clean facility. Quick response and very courteous.
I’ve NEVER had a more wonderful and perfect experience as I did with US Storage in Las Vegas.
Besides being very professionals they were super attentive and caring to my needs and accommodating. I am beyond grateful. I’ve rented before from places like Maximum Security down the street but your company is superior in all aspects.
Thank you so much. Juana Barton. 🙏😅
Staff members are very friendly, the place is very clean and well organized.
Lease agents were quick, polite and to the point :)
Done in a jiffy.
My experience with us storage is always been great. I used them during the pandemic and I wish I never would have left. I love them so much the managers are great!!
The 2 ladies that helped me were super nice and helpful!
Customer service was immaculate from the moment we walked in the door to the signing of the paperwork. Thank you
Your Works Are The grate And Polite. AND Helpful With All My Needs
The staff was very accommodating and helpful. The process was easy.
Jenny and Jeff were very personable and efficient.
Everthing went good price was right nice and clesn
The family at the US STORAGE BUILDING ARE GREAT PEOPLE VERY PROFESSIONAL AND WILL HELP YOU ANYWAY THEY CAN FANTASTIC 😊
Very friendly and accommodating—made everything easy
The prices go up every chance they get, the inside of the storage area is very outdated, no lights inside the storage.
It’s always great, managers are super chill and responsive.
I've been renting from you for 7 summers. Mainly for price, but with out a doubt I never checked another storage unit after year 2. Mainly because of Jane the building managers professionalism and kindness. Finding the perfect fit for my needs.
It's very positive and very reasonable. The staff is very friendly and helpful.
poorly maintained. my unit has several gaps in the sides that allow in dust, bugs, and weather. the pavement is cracked and has potholes all over. the units are cheap, and now I see why.
I have been customer for years and these are good . When I have questions they are answered.
The storage prices are way too expensive
The Storage Managers are very friendly and helpful.
Good other than you guys raised the rates (over 10%) on me not even being there a year… just because you can doesn't mean you should.
I like the service. The like the people. Works great for me!
Issues that have decreased our rating
-Unexpected elevator outage
-Large price increase
Site & Personnel are still great
They’re a great company. No complaints on them. Only wish rates didn’t have to keep going up though I understand why. But again, they’re great. Highly recommend
I had a good experience. The customer service with the lady and the guy was awesome.
Friendly and professional. Great atmosphere.
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Storage Facility Rental Issues
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I had been using this storage facility for some time, and the experience was generally smooth until they unexpectedly denied my continued rental. I was given just five days to move all of my belongings out of a 15x10 unit, which felt extremely rushed and inconvenient.
What made this situation even more frustrating was the fact that they suddenly shortened my access hours, making it even more challenging to move my items. The reason for this change was that I had once been locked behind the gate after hours, which seemed like an excessive punishment for a minor oversight.
Overall, I was disappointed with the way the storage facility handled the situation. It left me feeling rushed and inconvenienced, and the abrupt changes to access hours were frustrating. This experience has certainly soured my impression of the facility, and I would caution others to be aware of their policies and con
Always kind and courteous.
To be honest I liked it at first and I've been renting with you for a while now. I went from a bigger storage unit to a smaller one trying to save money . Half of my stuff is in my condo I can't even see my living room. I got a discount for the first 3 months on my new storage unit but then when the discounts were over and it went back to normal the next month you guys raise the rent on me so it was like I didn't get a discount at all . I went from half price for 3 months to double the price. Very disappointing. I know somebody else that's had storage there for years and his rent was never raised. What's that about.? It is convenient though I live in the condos right next door and I like the times of access. I'm a single dad and trying to save money that's why I keep downsizing I was trying to keep it under or around $100 or $120 would be okay but I'm at $150. So that's my concern. Have a wonderful day! Todd
always great. Jenny couldnt be much more helpful with all my storages. have total of 4!!
It was fine. I just found two large units together else where for cheaper is sll.
T
Great storage facility! Very secure! Staff is very friendly and professional! Definitely recommend and will store my RV there next time I’m in town!!
Hard to get in and out of. Support polls and space layout is terrible. Very tight to move around in. And your rates are really too much!
The staff couldn’t have been nicer and price was reasonable. Only problem was we needed space for our RV too and we moved to a storage center with both 8x8 storage and generous RV spaces available.
We’re very pleased for the storage place and customer service is excellent! We sure recommend this storage place!
Very cleaned and easy access!
Super friendly staff and good location. Definitely plenty of options for sizes.
The people there were nice and friendly
Staff was friendly and helpful. Facilities were clean and felt secure.
It was great. Jenny was always helpful. The facility was always clean and well taken care of. Would definitely use this storage center again!
It has been good. Good communication.
Clean and secure facility, great staff. Easy and convenient
Thank you for the service and the safe space to keep my belongings
Everything is good except the price increase!
No problems in the year and a half with your organization. Convenient location.
Very nice and competent staff. Well maintained premises. Easy access when needed. Could not ask for more.
the whole staff was friendly and professional , and they were all so helpful
You should remove the actual management and associates before someone takes legal action against your poor and despicable personnel .
Good so far. Very pleasant to work with...I mostly just have things stored there so far. Little activity going on but satisfied.
Storage shed was broken into and had close to 10k worth of items stolen. No cameras or any details giving an indication of the thief/thieves. I was told that this has happened to other storage units also, all that was communicated to me from the manager was “ugh” and “I hope you had the protection plan” . Lodged police report and went through the insurance process. Moved the last of my items to another storage facility.
Upon taking out the storage shed I was advised that with the protection plan that it covered up to 10k max if anything happens. This was not the case however and despite the very person I was speaking with stated that the max is $2,500.00. It is what it is, however still a very disappointing and overall shitty experience.
I am now out thousands of dollars as well as important documents pertaining to immigration etc.
Working with many transient people through work who regularly ask details regarding storage, I have vehemently told them to avoid US Storage at all costs.
Nice help and friendly. However, cost is high and using inflation as a a reason to raise rates was ridiculous and I feel just gouging!
Very positive. The employees/management have been patient with me as far as late payments. They told me right away when there were issues with my unit. I’d very highly recommend them.
2 rent increases in less than a year is a bit much. I understand inflation but it’s excessive.
Very positive - BUT I wish you would honor "perks" for customers that have been with you for years - such as option for one month free if we renew for a year etc....Thank you Lou Gamage
The staff was always professional and courteous! Always trying to accommodate your requests..
Good Service. Raised rate too quickly though.
We had our small RV trailer parked there and it got broken into. A week prior to the event, I have notified the staff that it appears someone has been tampering with it since the ladder was down and we always leave it up. Unfortunately, the cameras that are supposed to be monitoring the property wasn't working. The owner of the trailer next to us also shared with me that his got broken into and caused him hundreds of dollars of repairs. This is terrible!
Staff was helpful and professional, unit was clean and secure.
Very helpful and willing to work with me.
Very professional and easy to deal with.
I had a very good experience, the people were very professional and friendly.
Very friendly and helpful.
Well maintained, clean, good hours
Easy to work with, professional and very accommodating.
It was very smooth and hassle free! No drama!
Customer service was great! Site was clean and felt safe.
Easy process, convenient location, good customer service and prompt response.
Outstanding customer service
The office staff was AMAZING! So efficient and friendly! I will be returning to the area in a few months and hope to store my trailer at this location again!
Very friendly and helpful staff. Never any issues. I go in to pay my bill and always get helped and greeted by staff. Havent had any issues, complaints at all. Storage Center is always well kept and clean. Hallways always clear and it's easy to get in and out. I'm happy with my customer experience in dealing with staff. And appreciate the staff and mgmt for the effort/ work they put in to making it a good customer experience for me every time I go. Staff is definitely *****.
I already gave you a great feed back
I have been very satisfied with my unit and the staff are very helpful when needed
Very friendly staff, always very helpful
Prices of units are high
I like the local management team and the process to move units and make payments has been helpful/easy.
Kind, informative, true to their word.
Great people and it worked well for me. Missed the monthly cutoff by about 48 hrs so I had to pay another month but I knew that was the deal.
The people at the actual location were great. Very helpful. I would recommend this company only because of them. The people at the main office sucked. The couple times I had to call the main office they were rude. I would recommend not calling the main office and just dealing with the local location.
Very good ☺️
The staff was very friendly and knowledgeable about their area.
Very wonderful people working at US Storage
very good and professional
Very good. Safe place to keep your stuff.
Great experience. Very helpful staff.
Everything's fine good experience good staff
Very friendly and helpful managers.
Clean storage areas. Easy access.
Absolutely amazing. I could not have asked for a better experience. Everyone was so kind and willing to help with questions or concerns. I am so glad I chose US Storage out of my multiple options. Definitely recommending it to family and friends. Thank you for being so amazing.
Wonderful experience with you guys , very patient with us and helps us ever way possible
The renting of the facility was easy and the storage unit itself is great. I just was not happy with the $15 per month rate increase 7 months after I rented the unit.
The people make it the best. They care about the grounds as well as the customers.
They make it easy to be a tenant. I left extra space because of the rude, pushy and actual lying staff.
My Managers at my Storage facility, are the best,and always on top of things.
Great, the manager was very helpful and assisted in every way. She was very understanding and works with you if you have questions/concerns.
No frills, but reasonable monthly rates and friendly staff.
Everyone was really nice from the beginning. I was going through a lot & was between housing after losing everything & needed a place to put my belongings.
Jennifer from your office has always been wonderful.
Great customer service! They were very welcoming and informative when I went in to inquire about a unit.
US Storage is affordable and clean, I'll use for all my storage needs in the future.
Wait, Am I being locked out? I'm still experiencing this!! Lol
First off, I don't think it's on anyone's bucket list and I don't know of anyone who likes moving things so it's probably stressful to most right out the gate.For me, I've been to a few different storage companies and US storage is by far the less stressful and it's easy for me to say the best out of the ones I've experienced.
Amazing will come again soon
Easy access, friendly staff.
Clean and secure with helpful, knowledgeable staff and plenty of dollies and well-running elevators, this has been the easiest storage experience I’ve ever had. I would definitely recommend to anyone I know needing extra storage.
My experiences with US Storage centers has always been above and beyond... Jenny and John are absolutely amazing! Your company is blessed to have these two representing your brand... They are always helpful, knowledgeable and a pleasure to deal with... The facility is always very well kept, well lit and feels safe at all times...
I would gladly recommend this location and have because of these two!
Versus good service they answered all my questions
Great experience. Managers are wonderful people who care about what they do and how they interact with the customer. Highly recommend.
It was fine. I'm not one to get too excited about simple things like storage. The girl running the place that day, 5 months ago, was courteous, professional, knowledgeable and helpful.
This was my first time doing business with US Storage Centers and the process went smoothly. The customer service representatives on site were pleasant and helpful and processed my rental quickly. And the price was very reasonable for the size unit I rented. Thank you.
All good.. the gentleman, Michael I think was his name who waited on my was professional polite and thorough.
l think that your company is the best and I would tell anyone just how good you people are thank you so much 💖
We received a prompt courteous service at a very fair price. The quality of the product met or exceeded our expectations. The installer was prompt, courteous, and left no mess at the completion installing the product we ordered. I would highly recommend this company.
The staff was very helpful and informative. The storage unit was safe and temperature-controlled. I do recommend them whether you have long or short term needs.
Very nice experience. Helpful, kind staff that truly keep a watchful eye on the property to ensure it stays as safe and secure as it can be.
Very good. Convenient to my house. Just 1 block away. storae unit is clean and large enough. It would be nice if you could give me a discount for being a loyal customer.
Isabella Surink
Perfect. Friendly staff, clean and secure facility.
Jenny and Jeff are always helpful to assist me with questions about my units and billing.
Everything's very good. Jeff and Jenny are the best! Stay well and safe.
It has gone smoothly. No issues.
My experience was great!
The attention, customer service, willingness to work with me according to my needs.
Thank you US Storage Team for your hard work and friendliness!
Very polite and very helpful would recommend his storage two others
The staff was courteous and helpful with questions. I would like to have seen the max time be extended to 10 or 11 pm but other than that great experience.
The lady at the front who helped me was such a nice lady, made should I was in and place was clean doing the Pandemic that was important she had on a mask and gloves
Excellent place
Have 5 units
Super customer service
⭐️⭐️⭐️⭐️⭐️
Awesome! If I didn't need my things to be local, I would have definitely left my stuff in storage there. It felt safe and clean. Thank you for your help! :D
Hi. Good. Morning
I hope you enjoy physical health in this difficult time.
US storage is quiet, clean, tidy, safe and good attention of its workers are respectful and polite, thank you very much for your atention
Was short and sweet, The office staff were very nice and helpful
The staff is awesome during every visit. The facility is clean and secure. I would certainly recommend this facility.
Easy, great communication, lovely staff, competitive prices. Highly recommend!
Very friendly and helpful and service was just great as I had never rented storage unit before and they were patient with me too
Very positive. Great group of people.
Everyone is nice a d very attentive. the facility is always clean
Courteous, Friendly and professional.
Positive experience, Staff was very professional and helpful.
Everyone I’ve met there has been extremely courteous and helpful with the process! I would definitely recommend them to friends and family.
Overall a nice experience.
Awesome everything has gone smooth and well.
Great communication and service. Upgraded me and found exactly what I needed! A+++
Excellent people are friendly, and facilities are clean.
I am & was very happy. I still have one more unit that I am renting. I would gladly recommend this storage facility to anyone asking for a place to rent.
I must say during times that are not balanced and a moment's time it's great to know that you get help from people that are kind-hearted everything worked out perfectly the move was easy I was given a special the most important my belongings were safe and locked up in a place until I can gather my thoughts and start all over again
Great people to work with
I did refer people
I love this place so much! They are very nice and keep the place clean and safe all the time. I have had many storages but this is the only one I would store anything ever again. I highly recommend them!!!
So far my experience is excellent
I have enjoyed the opportunity to meet and receive valuable service and information from staff at this location no matter what time I have been there. The managers are
very Knowledgeable and
ready to help.
Always helpful and
Professional. I value the
service. This service meets
my expectations.
professional staff and clean units
My experience with you have been good
I like your employees very knowledgeable and friendly
Would highly recommend this place to anyone.
The staff is always great, a pleasure to work with, and always willing to help. Facilities are always clean.
I feel really good and really liked the lady Jen working in the Storage on Charleston in Las Vegas
Great! Everyone there was very helpful & friendly.
The management at US Storage Centers off of West Charleston and Durango were not only helpful, but they supported me during my move out of state and couldn't have been more pleased with the service.
The owners are amazing. They work with you they tell you exactly what what happened and make sure that they keep your unit safe. I was impressed by how cool the unit is. I would definitely refer u.s. storage to people. Thank U. S. storage
Was very good people were very friendly and assisted us in the setting up of everything and familiarize us with the property, etc.
Great service. Jenny and her husband are more than helpful.