Very unpleasant and arrogant attitude by manager.
Hello Gerson, thank you for sharing your experience at our Las Vegas facility. We apologize if any interactions with our staff did not meet your expectations. We value respectful and helpful service, and we’d like the opportunity to address your concerns. Please email us at
[email protected], and a manager will follow up with you.
The staff really knew everything and that is why we will aways come back here and recommend it to everyone
You keep raising your prices and I'm going to leave
Reserving and check-in was very smooth and easy.
I'm pretty happy with US storage after their prices came back to a reasonable level. I'll use them again in the future. Property is spotless clean and well maintained.
Wow don't know where to start ? Ended up here by accident one of the worst neighborhoods in N Vegas DRUGS are bad
Was in an emergency situation with my items stored without my consent by x - roomate . WHAT A NIGHTMARE Arrived at location met Edgar the manager and he has been NOTHING BUT HELPFUL CURTIOUS AND GENUINE. THE BEST THAT I HAVE EVER DELT WITH
So long story at this point I use this location REGULAR. The gate was stuck open for 3 days while Edgar was out of town I was very concerned and attempted to contact the facility with no response. WOW NOTHING WAS DAMAGED OR STOLEN .AGAIN one of the worse areas in N.VEGAS.
I am so very pleased and thankful to have ended up at this facility by accidentally or God's design at any rate Edgar is one of the best managers I have had the pleasure of meeting and doing business with and have been at this facility as repeat customer for over a YEAR NOW
Always professional and always response as well respectful. Companies need more of this type to encourage repeat customer's
THANK YOU
US. STORAGE. LAKE MEAD
PIRATENATION222
Edgar (Mgr.) at the E.Lake Mead site is very personable & professional. His Assistant Mgr, (Angie) is very proficient in technology.
Very polite and professional
We are extremely happy with both of our units that we have on Lake Mead boulevard.
US storage is one in 1 million. If it was not for Debbie, we would not stay. She has been so kind and always greets us with a smile.
The area is so clean and so spotless. We feel so good about leaving our articles in there. my husband and I are getting up there in in age, he forgot the code a couple times and she walked outside and put a code in just to make sure we could get in and out. She’s amazing. your company is very blessed to have someone like her on your team. If my husband forgets to lock his unit, she will call me or text me until she gets a hold of me🙏 so I can get it fixed .with people like Debbie, you can’t go wrong! I just know that every time we go there we are greeted with a beautiful smile and kind words❤️ Debbie is the reason we can keep our valuables there!!!
Very professional and friendly. Secured and convenient location. Price is reasonable.
Great; EDGAR in the office is always helpful. Thank you
Great customer service, decent storage lots and various sizes.
I have been storing my travel trailer here for 4 months, facility is easily accessible, and always maintained. This property seems to be always full! satisfied with my choice so far.
Las Vegas top
Los Angeles extemely bad
With Edgar I feel very good informed!
Kompetente und sehr freundliche Beratung, sauberer und sicherer Storage, gutes Preisleistungs Verhältnis.
Stronger agree,the service was great and we get a clearly explanation about what we need showing respect all the time great customer service
buena atención, amables y muy bien explicado
Friendly staff, safe facility, great location! Fantastic customer service!
Very comfortable and well cared for
Very professional sign up service
Angie showed a high levels of professionalism and Customer service from helping with the contract and showing all the facilities people like Angie should be rewarded because they make the Storage a better place to rent specially coming from other states
Thank you Angie
Misahel Avila
The storage center is clean and the personnel are always polite, courteous and friendly. Definitely will use again.
Edgar was top.of the line. When I messed up the paperwork he was understanding and ready. I look forward to doing business with this company as they have awesome representation. He is always attentive and ai have seen him at least 5-6 times since registering. I have already started recommending US Storage to others.
Great service. Real easy. Great prices
Edgar was extremely helpful and courteous fortunately there was a covered spot open I highly recommend your company mainly because of Edgar
Edgar was great looking forward to a long relationship
Up and down. I had to wait for someone to finish their lunch before I was allowed to check in. The spot I got was not what o reserved but it worked. My second month charge was higher than I was my confirmation listed. I had to make 5 or 6 phone calls to get it changed but when I did I was charged less than quoted.
My check-in process was a very pleasant experience. The lady who assisted me was very accommodating and knowledgeable about the property, access to and the rules.
Clean. Professional. Courteous.
Very helpful and very clear staff. The facility has excellent security and is well maintained
I felt very good, your Rep was very cordial and professional 👏.
So far, so good. This is my first month.
The manager was great, the booking was easy.
Great prices, great service, good location
Easy transaction. Appreciate the manager sending photos of the available spaces so I could make choice remotely.
Very easy to work with and friendly.
Very friendly and professional sign up.
Great! Edgar was is a top notch property manager. I feel very safe with him managing the storage location where I keep my vehicle
Great price , a little worried about the security of my RV since your walks are only 7ft tall and you had a theft of 6 catylific converters over the last holiday weekend . Walls need to be higher ! Or parnlbed wire added that is mounted above the wall not below it and on the interior of the wall that placement is idiotic! You should fix that immediately
The space could not accommodate our trailer even though we were assured it would fit.
The Representative Edgar was very nice and professional. He explained in detail the units sizes, prices, and policies. He was very helpful and accommodating.
Great service from Edgar, the space is perfect, Highly recommended!
Very relieved I was able to find storage for my camper close to my home as HOA doesn't allow me to store my trailer on side my house in this gated community. The property manager Edgar was very helpful in explaining my contract with US STORAGE. The storage facility is clean, gated and has security cameras which gives me great peace of mind that my camper will be secured while in storage.
Easy
Edgar was a pleasure to work with.
The staff was very helpful and answered all our questions. Would park here again.
They go the extra mile to be helpful!
Customer service was awesome
Always professional and great customer service. That is exactly why I am back! Thanks so much!!
It was easy and seamless.
Nice storage location. Staff was friendly and helpful.
Great. Very easy and friendly staff. We feel secure with our vehicle stored there.
It was a quick and easy experience. The staff was great friendly and quick to help. I liked the storage facility very clean and well kept. I definitely would recommend.
It’s been great and an easy process.
Edgar was amazing!! He made everything so smooth!! He was so nice and knowledgeable and let me know all the rules .
Thank you,
Edgar!!
It was a good experience and Edgar was great to work with. We were a pain I'm sure but he was very helpful.
I LIKED THE CUSTOMER SERVICE REPRESENTIVE. THE UNIT WAS GREAT.
Edgar was amazing, very helpful & professional I had a great experience
Excellent. We found the space we needed and Edgar helped us with everything we needed to make it work.
It was awesome the status very helpful. It was very fast easy PaperWorks guaranteed the best service. I have a recommend it.
Pretty good staff in Lake mead blvd
Great. You know, when I first called the US Storage I have done soul Google research, and choose your Storage. I was impressed by the way that Angie address my calls, and also impressed by how Edger explained everything regarding the Storage policy.
We feel the corporate actions are cold and calculating. No sooner we added a storage unit rental our rental for our trailer space goes up. Pretty heartless. We have no complaint about the manager of the property; he has been polite and helpful. The policies and business practices of the new ownership is what we are dissatisfied.
Why are you sending so many emails? Why texting me at night ? Frankly, the experience was perfect until your system begins harassing me with emails and SMS to know how I find the experience...
Good experience and great service I will recommend for anyone in the future
Very friendly and helpful
When I first called, I mentioned that I wanted a covered space to protect my vehicle against direct action from the sun. And one was indeed proposed to me.
But that space was actually the last one of the row and it was open to the South. Therefore protection against the sun was very partial, which was not what I was expecting. But since there were no other covered spaces available, I finally took that one but not really satisfied.
I think you should give a clearer description of that space (or other similar ones) on the phone in order to avoid bad surprises to the customers. Or if you could add a kind of vertical curtain that would make it really equivalent to a covered space…
Marc Drouin