absolutely fantastic prices and fantastic staff so courteous and friendly love how they are so caring and helping and not all in ur business wen ur in ur storage unit thanks so much to the people who work there
Staff was very friendly and very welcoming
The employee were very helpful and friendly I tell people that's best place to get storage they have a very nice they help out a lot 👌
So far so good. The only disappointment I have is access the 7pm cutoff to access your storage. I hope the time can be extended. Thank you!
The staff is very good and professional the office was clean property was clean the staff was very knowledgeable very polite very very professional
Appreciate facility helping us get unit before our arrival in town!
Don't like the forced insurance requirement. Should be discount for seniors, veterans etc!
Very relaxing and friendly. Thanks very much.
very helpful, and organized
The gate code they gave me never worked and I never got any follow up. So I still don’t know if when I show up to enter i can get in. Which means if it’s not during office hrs, I wont be able to get in.
Hello Abraham, thank you for reviewing our Las Vegas facility. We apologize for the inconvenience with the gate code and for the lack of follow-up. We understand how important it is to have reliable access to your unit at any time. This is not the level of service we strive to provide, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your experience. We look forward to speaking with you!
Rented a unit online. Went to the storage with my stuff. Had to redo the rental process as it was only completed for the one day (?).
Went to the unit with office staff. The unit was not cleaned. There was actually a dead/bloody mouse (took pics). Looked like it had been smashed. Mouse droppings everywhere and stains and garbage in the unit.
They did refund my monthly fee and insurance fee. But still charged me the $25 admin fee.
I called corporate to get a refund and Allen never called me back.
They may be cheaper than some but poorly run. I would never store my belongings with this company.
Plan to file a complaint with BBB, if they are even affiliated.
Everything was great and easy
The doors of the storage boots need a rubber guard on the bottom because when the yard cleaning maintenance man uses his blower they they blow the dust from outside right into my storage and i've had about 3-4 different storages with your company, same location. Also you guys have rodents so they have torn up and shredded many of my books, clothing. I actually started putting down rat traps and mouse glue traps in my storage room myself, in which i caught two mouses. Im still there because i haven't had the time to move yet. For the most part the office staff is always helpful. However, you guys need to foam the top of inside your units so rats and mice don't travel from within storage to storage unit.
Great people willing to help you
Kia was very helpful and although we decided to not use the services right now, she was very accommodating
I'm like your facility but they could give later access hours. And the prices they have give us areas to get rid of trash.
I don’t know why I’m getting this survey
Office staff were always very accommodating.
Very fair pricing.
Met my storage needs completely.
Great I've had know components.
Not the best. Doesn’t work with you. Quick to try to auction you things and add PLENTY of fees
I was lied to from the start on the monthly fee then when I moved out of that tiny, tiny storage before due date they still charged me. I'm not responsible for their negligence. They need to take that charge of my record.
It wasn’t too bad there it was pretty clean. Their people were pretty nice.
Always takes care of me, promptly and courteous.
Price changed after phone quote
Your price increases are outrageous! Just because there is not yet legislation to cap your increase amounts, you gouge and take advantage of people during desperate/difficult times. Shame on you and your industry!
Also my unit was broken into; unit was disheveled; many priceless items taken, and NO ONE had video footage nor was I ever compensated. Very suspicious.
Reasonable pricing & easy access
The staff is great and definitely keep the place squared away.
People seem nice enough but if there is a problem. Like my door came off track and would not close. I called and it took maintenance 1 hour to get there, even though he drove past me twice, then he had no tools or equipment to repair the door. So he had to return to his shop twice. Also every month for at least 6 months I have had to call office to pay my bill instead of paying online like all my other bills. I've told manager each month and been told they'd look into it.
I'm looking for another shed.
The cost versus what I received was just not what I was looking for!
I like the storage facility. They have great staff. I hate the price increases, I wish it would be cleaned more frequently, and I wish they didn't allow the people to hang out in thier units all day. But those are honestly mild complaints, I understand times are hard and folks have no where to go. But please clean up and open for longer hours.
I guess it was with it was I can't say much I mean rules are rules and regulations was set
I was very satisfied with the service I was provided. My unit was as expected. The on site staff always friendly, courteous and helpful.
Staff at Boulder Highway location is friendly and helpful.
Would recommend facility.
There is an ease of access i enjoy plus how quick it was to get set up. Sundays are sketchy as the office is closed and people who don't have units walk right on in after a vehicle has entered the gates. Not happy about the cost of the unit going up. I understand its a business but when people like myself need every penny we can get it gets really hard finding the funds to continue making the monthly charges, and forcing myself to start looking elsewhere. Its a shame too because I came here with this having the best price I could find at the time. Will continue to use as long as possible in the meantime. No complaints otherwise.
Safe setting, the inside help was very good when asked anything. Easy access.
It has been good but at times I was charged a late fee sometimes 3 late fees in 1 day. But otherwise they have great customer service.
The whole process from signing up, monthly payments to terminating the rental went very smoothly.
I had a problem free experience during the time I used my storage, in short it was great
Very Positive! My experience has been straight forward, uncomplicated and although I'm out of state, your payment phone app works seamlessly. Thank you.
Great always accommodating
I've had good experiences with this storage facility. They are always very friendly and polite and we they always do what ever they can to accommodate us! I would definitely recommend!
Your workers on site were awesome but your corporate sucks i left lots of messages not 1 return call when I was trying to talk to them .
Very good experience. Will definitely use you guys again if i need a storage.
The grounds are clean and kept up. The only thing I don't really like is the fact that i have 2 storage units and I pay a full year of rent at a time on each one. But when the year is up they raise my rent. If I was the owner I would give people that pay their rent a year at a time a discount or a free month of rent or something to show their appreciation. I got nothing. Needless to say before my rent is due next time I will be finding another place to store my stuff.
I had a great experience with the staff.
Professional and polite costumer services
I'm always treated with respect and kindness from all of your employees. I have had a storage unit at that facility for many years even before it was us storage. I'm comfortable with the security at that property and I know that if there's ever an issue which there never has been it would be taken care of immediately. I highly recommend your facility.
All has gone very well. I only have one complaint,. Is it was the middle of the afternoon on a weekday and I wanted to go into the office to make my payment as I walked up to the door the girl locked it from the inside and put up the sign will be back. That kind of pissed me off as she saw me at the door she should have taken me at that time. Other than that very pleased thank you
Pleased with customer services and the facility.
Marquise was awesome and explained everything to us. We were very happy with the service! Good value, great service; something we don’t see enough of anymore!
The staff is always friendly and professional. My storage fee went from $31.50 to $37.50, but that’s ok. The location on Boulder Hwy. is perfect for me, so I don’t mind paying extra because I understand the business of covering expenses to provide the best service.
Easy access and very clean. Friendly staff.
Very happy with how helpful the staff was and will use this facility again when I need more space!
Very clean, staff is cool & I feel very safe there!
Comfortable, safe,and secured
The staff was very helpful
Very helpful staff, Storage unit was clean with easy access. I will use their units the next time I need extra storage. Highly recommended.
very good customer service
Remarkable customer service.
easy to use. the price is not high
Not a big fan of storage facilities to begin with, but as a current tenant I would give your property high marks. It's convenient, accommodating, and reasonably priced, with careful concern amid this pandemic. Overall, very satisfied while I sort out the details of my housing concerns...
Since day one staff has been very polite, helpful, and understanding. I love doing business with US storage, they make me feel valued as a customer. I defenetly recommended it.
Over all u guys r great. Very understanding n flexible. Very respectful customer service.
Great everything went fine and easy to rent
Great service. All questions answered. Recommendations made. Transactions went smoothly.
I placed my vehicle in storage while traveling overseas. I return to the USA either late June or July. So far all payments have been automatic via credit card.
I would recommend your facility.
Your stuffs are very friendly and kind.
It’s great and convenient the only thing you should change is being able to make a payment online early if we choose to it only lets me make a payment the day the payment is due
I love this place.the price was great! Location was great.I didn't like the hours .7 to 7 pm...And the restroom need to be open.7 to 7pm. Restroom was always closed out of order
Everyone is always friendly and helpful
Es muy buena siempre esta limpio y el personal es bien agradable estoy muy contento con su servicio
I like the security. More time would be nice.
6 AM to 9 PM.
Storage units are always clean. Staff in the office is extremely willing to go the extra mile to help customers!
The lady that helped me when I rented the unit was also the same person that helped me with my recent payment. She is very helpful and pleasant to deal with.
good.the meter with red dot does not work for me
great people with good manners, Very informative, Good attitude and helpful with questions.
Sorry, I am french and I dont speak very well in your langage.
Very good storage facility and staff to back it up.
He helped me and understand me frustration and just fixed the situations. Also the ladies always try to be helpful.
Good experience. Easy to work with staff. Staff very friendly.
Easy to work with and reasonable prices
This Storage place has been great for my needs. Fernando & the rest of the Staff, have always been most professional & helpful. The unit is clean & always accessible when needed. I couldn’t be more pleased.
Good nice service clean and safe feel friendly staff
Very happy with service and price
YOU GUYS ARE FRIENDLY,HELPFUL AND ACCOMODATING.
Fernando was wonderful. we will use them again. Thank you
It was great, I was assisted with everything I needed for some months. Fernando has been very kind in every way!!!
I forgot the kid name but good costumer service I remember the 2nd computer wa down and IT was there to fix it he was annoying he should of handle the computer in silence and made sure every thing is connected right.anyways the kid had a line of ppl n he made us feel appreciated he was helpful n took care of us all
Was a good experience. Very friendly staff. Very helpful and patient.
The people that work there were pretty cool . Fernando he was on the ball. Over all everything was great
Ur staff make me feel comfortable.