always friendly and helpful, completely happy .
Managers are nice and helpful
I had a great experience with the young lady who sign me up. She was very nice and new the answers to all my questions and she was very friendly.
Honestly best experience I've ever had from the start to now ever renting a storage unit. from initial renting of unit the staff member helped me out and was attentive more than at a hospital. To not having enough time to buy a lock since I got a late start and one being placed on my unit to keep my things safe till I came back to place mine, the young girl was just the same with offering me water since it was hot and I was extremely dehydrated,charging my phone so I could call a mechanic when a fuse blew in my car. The prices are best I found especially for the size of units. Only thing that were a let down was having bathrooms there that no one can use , sometimes people spend hours there loading and unloading their belongings and if they gotta go they have to go idk even know where cuz I tried a few near by places and none allowed plus leaving your stuff out their if it's an emergency , just makes sense allow the customers use of bathroom facilities instead of them just being their for nothing.
It's been a good experience so far! There were a couple hiccups during our move in process but Nayeli (I'm so sorry if I spelt your name wrong) was so helpful. She showed us the unit and when we went to move in there was trash in the unit, so she was able to move us to another one that was empty that same day. She's been wonderful to work with!
Great experience, no problems.
Would highly recommend to friends.
There were no dolly’s inside like other storage. Need Dollie’s to use for equipments
Randomly raising rent prices
Not very happy with the fact that I wasn't given ANY advanced notice for a major rate hike, (And yet I was told they were Supposed to give me 30 days' notice and I wasn't given that or any!) I had no choice since all my stuff was in there already!
Plus, the fact that they stopped giving receipts.
Also, I feel that the price is really wayyyyyyyyy too HIGH! Too late now to do anything about it!
Muy buena la atención y seguridad.
No bad in the beginning. We were given a good deal for the first 3 months and then the regular rent the next months. However we didn't expect nor told the rent would double after 6 months. So we let the space go. Now our rent have doubled on our storage. Hopefully these rent increases will stop.
Wanted to say that the staff at the Glenn location (Ben & Nay) were super nice and knowledgeable.
Hello Jason, thank you for rating our Las Vegas facility. We would like to take the opportunity to speak with you further to learn more about your visit. At your earliest convenience, please email us at
[email protected] with more information about your experience. We look forward to speaking with you!
Jason is a very nice man. The prices are a bit on the high side
Its expenvive and average
Dirty bathroom. Hard to get in and out of facility. No cameras to watch stuff. Over priced. Front desk lady uninformed of storage prices and availability
The facility and service were fine. I did enter at a discounted or promotional rate but the sudden rate increase was beyond exorbitant and I moved out immediately.
I’ve been robbed twice since I’ve been there. Your insurance pays me back a 10th of what I’m robbed every time. It takes way over three months to get the payment every time. Your employees are rude and don’t seem to know what they’re talking about half the time. I’ve been charged without permission. There is very poor communication from everyone. My list is long.
I like the experience very much!! No issues,very professional!
So far my experience has been okay at the moment, no complaints
I'll keep this short. I could have been a better customer and wasn't. So on that note guys I'm wishing you all a Merry Christmas and a Happy New Year . Sincerely, Robert.☺️
Needed storage for a few months while construction was going on at our house. The facility was safe, secure, clean and well cooled in the summer months. Making payments was easy. Staff is friendly. We would use them again.
Horrible, my catalytic converter was stolen out of your facility and nothing was done to reconcile the situation whatsoever. I requested a refund and the employees seemed to laugh at me. This cost me over $1200 and your business could not even refund me for my ~$200 in storage fees. I wouldn't be surprised if the employees are involved with the thefts.
Everyone was very nice. I was treated with respect by everyone who worked there.
Appreciate you Thank you for your business
I figured I'd be treating a little better than I've been, being a veteran and senior citizen as well
Terrible. I put a deposit down for an rv spot and weeks before the move in date I decided to cancel because I found somewhere else locally that charged more than half of the price for the same amount of time. And then it took me over a month to receive a refund for a service I never rendered 0/10
That I know of the property is safe and secure thank you us storage
I feel you did what you could for my unit but one thing is that you can give a little more time to retrieve a person's stuff when circumstances are dire like going to jail when some one gets locked up you should go extra miles to allow this person to make arrangements to retrieve their belongings
I found the service there to be very personal and extraordinary
The storage unit prices rose so rapidly. It would be nice to have had a special for $90 for 12 months.
My catalytic converter was stolen, and the office couldnt bother to call the police back. The spot was not easy to use.
Very good and easy to use on a consistent basis. I've never gotten anything except professionalism from y'all
Never refunded i months fees
It is very good 💯😊 the staff is always friendly and always very helpful I still have a lot of stuff there
The bathrooms are repulsive.
Other than that I am happy with this storage center.
I realize you need to make money but your late fees are horrible I can see charging one late fee per month but 2or3 is hi way robbery it cost more then the actual storage fee that's not right
They are always awesome! Marquis is super responsible, professional and helpful. I have already referred people to you because of him! Thanks! Carl Erickson
Staff is great but need better security. I have 10 parking spots and I’ve had catalytic converters stolen multiple times now
So far, everything is going okay. I didn't appreciate a rate increase before my 6 months of occupancy and I hope that the rates don't increase on a semi-annual basis. If it does, I'll be adjusting my review(s) accordingly. Continuous rate increases are the reason I left Cube-not-so-smart...
I am happy with the security provided and pricing of the unit. It is easy to access.
Overall, the experience was smooth except it took a lot of effort and multiple phone calls to ensure that US Storage processed the storage unit as vacant.
I have the worst opinion that a person can have about that place. There I had a mobile home and a boat for 2 years. The head of the place, without looking at my record that I had for payment, sent me to take it with me because of a new client. It occurred to him that it bothered him, they also vandalized it. They stole the canvas from the boat and why am I going to keep telling him everything that happens? I think that this place needs a lot of changes and needs a boss who values his customers well
We love it and Marcus is such a professional and friendly
This Location provides great customer service. I would recommend friends or family that’s in need of storing property.
Hi I was wondering if you could help my mother's ash we're left in my old unit do you have contact info for the person who bought it or did someone turn it hem into you any help would be appreciated thanks
Good service. Hours to get inside and out are adequate.
Perfect and very flexible and understandimg :) Bobby and Marquise are the best
The manager they are so sweet and awesome he goes over and beyond to make sure the customers are happy keep up the good work
Helpful staff very friendly great staff
I have done several surveys, and have referred three friends to use US Storage Centers. Thank you!
It was great! I had no troubles with this storage unit. I highly recommend their services.
It was Awesome! Low Rates and friendly staff❣️
Great customer service at my location, felt safe with my items being stored there.
I thoroughly enjoyed the gate access and the hours of availability. It was always a professional place to keep my stuff at and I felt really safe keeping it all there
The staff seems extremely willing to help. The facility is always clean and secure.
I appreciate the storage company for helping me and always be in there to support and be reasonable
Ya'll were awesome! Man behind the desk was a perfect example of a gr8 person/employee..because of him i definitely would use that place again!
It was a great experience, it was just enough space and very clean.
The staff was great, the upper management not so much. Marquise was a true customer oriented lead manager.
Just rented. Not enough time to say
Marquis was the reason we had a good experience, my card expired and I was charged a late fee...that was bullshit !
it was a sad reason that I had to store my brother's car, but the person at your lot was very understanding and sweet. He helped me so in that way it was a good experience, even though the car didn't start.
Friendly service and he made sure I got what I needed at a good price.
Great team great storage facilities
Wonderfull.
MARKEE COULD MANAGE A FORTUNE 500BCOMPANY.
Marquis is really nice. BUT the way you guys are handling the insurance claim SUCKS! I was lucky and had just a couple of boxes with clothes soaked. Cost to wash was about $60..i figured you would have had that resolved bu now.
I was very happy with the level of respect USSC Staff and Management offer their Clients! Marquise is an excellent representation of the professionalism and care that US Storage Centers gives to make their Clients feel at home. He is well versed, informative and resourceful. He loves what he does! Thank you for an excellent experience!
Awesome service thank you.
Staff is very friendly and made me feel welcome. Making payments are easy to pay over the phone.
It went great. Will use it again when necessary.
I must have had a good experience since i am willing to recommend your company to others.
Very easy to work with. Would use again.
I mixed this storage facility up with one that I had a negative experience with in Hawaii.
I only rented from US Storage for one month. I had no problems with this facility. The man at the front desk was very nice and supportive.
Well ur asking me how did I feel? Which is confusing, considering I still have a unit rented. So if ur asking how do I feel about ur company, I have to say at least a 9.
It has been great. Since I now live in another state I was worried about problems that might arise. I have had no problems, you have kept me updated and like the convenience of paying by phone. Thank you for your service.
Paid over the phone, very easy.
The staff was very helpful answered any questions or address any issues I had!
Thank-you,
George
Good storage options.
Reasonable access hours.
The gentleman running our facility is awesome. Extremely friendly and massively helpful.
The staff members were always great. The manager especially. He was always pleasant and friendly. If he noticed I was moving a large or heavy item by myself he offered assistance. I truly appreciated that.
Another thing I feel worth mentioning is about an incident which occurred, concerning a break-in and theft of my ex-husband's storage unit at the same facility. The staff members handled the situation well. They caught the perpetrator and prevented the loss of the property which was taken. All missing items were accounted for. Great job! Thank you Marquis (facility manager)!!
What can I say? I am able to access my storage unit when I want to. My payments are automatic. It's wonderful.
He was great we got it online but there was a mix up. The lady gave us a better deal !
Absolutely Awesome!!
The Gentleman that works at my location by the name of Marquise is with out a doubt jus absolutely SUPERIOR!! The most upmost respect an More than helpful in every direction needed!! I couldn't ask for a more helpful candidate that him that's for sure Definitely 5 stars for Marquise at the Sahara an Boulder Hwy location
My experience was as expected. Good
It was good and fast she was helpful
The manager was very forgiving to me when I was unable to pay my bill for the first month and she even waived my late fee and understood my predicament. Very generous.
All good. Email communication was a little slow, and had to request an invoice but all up no problems.
A few gaffes like your parking for RVs not set up very well. Had a couple other problems that were resolved all right but should’ve never happened in the first place.
I have been pleased with The service that you have provided. I’m an out of state user. Thanks for your help
I WAS HAPPY WITH THE CUSTOMER SERVICE THE CONVENIENCE & SECURITY. THANK U DEBORAH RHODES
My experience with this company from day one was wonderful great customer service very informational and I feel safe with my belongings here
safe, secure ad satisfied
I never got my refund for moving out early in October
Very good place , clean , cheap and nice
I felt fine except for the 30% increase in the last year
Great attention from manager, facilities are great Thank You
Very easy to rent and pay. Friendly service. Very secure. I am a return customer.
Professional, friendly and very helpful. Thank you!
It was ok we just had problems with keep changing owners and price increases every other month or so.
Everyone is friendly and professional
Very friendly and helpful
Great, had no issues in the short time I used your services. Also, one of the workers looks like the main character from Breaking Bad and he agreed!
The staff were friendly, setup was easy, and storage accessibility was good. Great value for the price. Wishing US storage existed in Washington.
I like it because I can make apartment on the phone. But I don’t like that there is no lights in units. And hours suck and I pay a lot a month.
Great customer service. Manager is very friendly.
I love everyone who works at the facility and I am really happy with the level of service and quality of the storage area. It’s a bit concerning all the homeless that come and go but it’s Vegas. I’m not sure you can help that happening.
Very cool!!! Would use them again.
It worked well for storage, but we had a hard time using our key code. We wish it was 24/7 access and a “date to date” fee instead of a rigid “monthly fee.” We will be needing a place in Las Vegas for a month in Jan/Feb again in 2019, but need it from mid-month to mid-month & don’t think it’s fair to have to pay 2 months in fees. We’ll also need it out after 11:00 pm because of when our flight arrives. Can these rules be changed?
Great customer service!!!!
I am very happy I chose your company for my storage needs
Professional and willing to work with customer. Thank you us storage
In my opinion I should've been able to keep the same price I had, before new owners took over.
Since the change in ownership I have been impressed with the sincere customer services offer by your management staff.
Very helpful.easy to talk to and very cooperative with any problem that came up. Would recommend to my freinds
Your storage service worked fine with us. We parked a car at your facility for several months, it was safe and secure. We would use your services again.
Very good customer service and pricinf. Well please
Pretty good that work with me the best they could
I great experience with the staff Keith and the guys has great customer service
Functional, professional, no surprises.
It was great, had space availbke when I got there, security was good
Todo fue muy buena y me siento agradecida y satisfecha por la atención que medieron bendiciones
This was our second time storing with US Storage Center in Las Vegas. First Time was on Tropicana Ave. and know we moved to Glen Ave. Great friendly informative staff. We felt safe at your facility, and comfortable. All goody!