I wasn’t real pleased that I was demanded to pay insurance each month because I only needed the storage unit for a few months.
Good service, and atention
Only been a couple of weeks but so far so good
I came in a bad mood but the calm and professionalism of the staff helped diffuse the situation for a better outcome. Pretty impressive.
It was an easy change over and Chris was huge help answering my questions , I am good with my unit and availability hours
Still waiting for a callback from the district manager- going on two weeks.
Hello Elizabeth thank you for reviewing our Raleigh facility. We apologize for the delay in getting back to you and understand how frustrating it must be to wait. Please feel free to reach out to us again at
[email protected], and we'll do our best to expedite the response from the district manager. Thank you!
It was great ... The staff was nice helpful and patient..yet she worked fast and efficiently. And I got my steps in
When we signed up for the unit, the lady was very nice but had a bunch of computer problems that made the process a lot slower than it needed to be. Also, the unit rental price just increased by 25% which is absolutely ridiculous.
It was not ready on the day we arrived. We sent someone there to get everything ready and when we arrived after hours despite spending the day talking to front office staff to have the unit unlocked and getting their confirmation it would be ready it was not. It was locked and we couldn’t reach anyone and had to do everything the next day. The only thing that was good was the price on promo.
It took longer than expected to process the rental contract. But the customer service person was very nice and professional. She apologized profusely for the computer delays.
No one never answers the phone on the property!!
They were very helpful. We ended up not needing the storage units… bought a condo instead. All was handled professionally and withe much care.
Great, that is why this is the 3rd time I've used your facility.
Enjoy my experience and everything went nice and smooth!
I would have provided a 10 however as a result of your huge increase in prices this significantly decreased my rating.
Love the girls who work at the front desk. They are very nice and professional.
My experience was fantastic, all my answer wilder answered and they were very helpful throughout the process.
It was a great experience.
Great friendly and a good communication
The storage part of it is great. But I don't really like not having used to the bathrooms there. I really feel you should do something about that.
It was good, no problem with getting setup
Everything went very smoothly. The tractor trailer backed up to the loading dock and we were done in 45 minutes. Entry is great with the app!
I had such a wonderful experience with the manager at this location. She’s been extremely helpful and friendly.
Very good customer service.
The Rep.was very good job
I recently had water damage in my unit via a leak in the piping system. My clothes were badly damaged with Mold and mildew. I was informed that after an inspection the hole repaired itself - imagine that- and they found no leak. However there is rust on the pipes, the manager felt some of the wet items, but the hole or whatever is no longer there. Customer service is a thing of the past.
Your storage is always clean and keeps it going for forward all the time.
Staff was friendly and knowledgeable
Excellent!! The rep who took my request and order was very customer focused and efficient!!
Her effort to meet my needs was so appreciated. She even showed me an easier way to get to the unit much faster on move in day!!
Thank you! Natalie P.
Very courteous and professional. Chose for the location and price fit in our budget.
The lady at the desk has been an absolute pleasure. She has a great personality and so welcoming.
Atención muy amable y brindan todo tipo de información, los precios son justos.
this is a nice place just need your back door repaired asap.
Great service great customer service. Great staff.
1) Great customer service
2) Great deals on rental fees
3) Clean unit
4) One lift was not working but an alternative was provided.
5) Great location
6) Staff was knowledgeable and professional.
Fantastic, especially since I had a horrid experience at Public Storage 4920 Capital Blvd. When we pulled up my fiancé said " your at the white house." Stephanie was a delight!
Very clean facility with reasonable prices. The staff is very nice and accommodating.
The property manager at the location in Raleigh is not people friendly at all!! Very unpleasant..
Absolutely satisfaction best experience I have received keep up the great customer service 😀
I had a fine experience. The manager was very helpful and thorough.
Well first of all when i had very first rented a parking space from the facility, i had confidence within having my auto secured because of the security cameras. Since the pandemic has worsen had created mental depression/illness within a lot of people creating financial stress towards criminal wrong doings. With the security cameras and of placing fake cameras at which very closely looked like real cameras, would very much prevent vandalism and theft to all cars and Bad news. My car had been vandalized several weeks ago causing it to be non drivable. Criminals this present day could care les about the security cameras. They just take their chances because they know that the police is just going to only file a report and thats just that. If higher management authorities in approval of US Storage Centers Raleigh NC take action in agreement of spending money for security gates would very much protect their customers from chances of theft & vandalism. If you loose customers guess what, you also loose money and customers of referrals. Sometime you have to spend money in life to make money. Life is a win or loose chance. We all just have got to pray for a winning in the end.
Cheapest rates, clean facility, and user friendly.
It was very pleasant and welcoming. I would definitely recommend to others and also use the service again myself.
Stephanie was very accommodating
My experience was great. Stefanie was very helpful and knowledgeable
The young lady at the front desk was very helpful and friendly
Great customer service. Clean building, good access hours.
Ari was very helpful and made sure I was in the appropriate place at the right price.
Excellent experience. Loretta was very helpful and welcoming.
I should of known about you guys way Back
Chris was very helpful with the transition to new ownership.