So far it has been great. Hoping everything remains good. I will keep you informed.
Nice front desk personnel
I ask for autopay when I was in the office & the guy for sure put it in the system however I got a late fee of $15 on my account & like 3 messages 2 emails & 2 phone calls trying to collect my payment I just signed up last week but other than that I love the facility
Decided to rent a unit from, but after processing the rental you did not disclose any additional fees charged. I was very disappointed that you did that. In addition from my past experiences with rental units, you should not charge fees for insurance.
Staff is super friendly and storage units are spacious!
So far so good. Clean and safe
The place it’s amazing, the people are so kind. I’m so happy with all services.
No experience nothing was available
Hello Elaina, thank you for leaving a review at our Hendersonville facility. We apologize for the lack of availability and any inconvenience this caused. Your feedback is valuable to us, and we’d appreciate the chance to address any further concerns you may have. Please email us at
[email protected], and a manager will follow up with you.
Everyone was very accommodating and the two people in the office were friendly and professional. I was very happy with how easy the process went. Thank you for all the help I received.
Everyone was very helpful and super friendly. The facility is top notch.
I was thankful for the way I was treated and grateful that they were there for me at a time of my need
Johnny was freindly & professional. Getting checked in was easy & fast. I have only had drive up storage units in the past, but think this will be superior to that set up. Getting used to the maze, but love the climate control & lighting. Very pleased and got a good discount starting out.
John the manager was very nice to work with, very professional.
Nice staff at Hendersonville location
I’m in Hendersonville NC and paying for a unit I rented on Saturday and still no access. I requested to change it to a 10x10, no response. I realize there be no power and limited cell here but I’m getting text and emails from others.
Hello Kama, thank you for reviewing our Hendersonville facility. We apologize for the inconvenience you’ve encountered with accessing your unit and the delayed response to your request. We understand how frustrating it can be to face these delays, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your experience. We look forward to speaking with you!
Everyone was helpful and friendly. Access to the storage area was difficult.
Hello Joel, thank you for sharing your feedback at our Hendersonville facility. We're glad to hear that everyone was helpful and friendly, but we apologize for any difficulties you experienced with accessing the storage area. We would like to further connect; at your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Very professional, caring and informative. The facility is exceptionally clean and very secure. Customer service by both Johnny and Ryan are outstanding. I feel very good about storing my belongings there. Thank you!
Working with Johnny was great!
Very professional and helpful.
Great space. Safe. Clean. Staff is wonderful.
Other than not having 24/7 access this facility is really nice and accompanying to everyone. Been happy with being a customer so far.
I got roped off and your manager gave me the run around and stole 140 dollars from me
You are the worst company
Bad sign up process
Bad placement of building
Bad security system
Bad consumer service
Bad phone service
Bad computer system
Worst contract I ever read hence why I wouldn't sign it
Who ever agrees to mold, rats, lost and stolen objects because you stored something other than junk is CRAZY!
Hello Gina, thank you for sharing your feedback at our Hendersonville facility. We are sorry to hear about your negative experience and the issues you've encountered. Your concerns are very important to us, and we take them seriously. Please contact us directly at
[email protected] with your details so we can investigate this matter further and work towards a resolution. Thank you for bringing this to our attention.
John is a great guy, who made our transition smooth! We love our locker,
lighting system and ease of access!
Beautiful place.
I have difficulty getting call backs when I leave a message. Oh well
Very professionally and positive experience
Wonderful experience. Thanks for the support.
Everything has gone smoothly so far only 1month. Polite & helpful
John was extremely helpful and when we needed a second space I signed up online and he moved the second space next to our first.
The new storage facility in Hendersonville, NC is awesome. I've used other storage facilities in the past and none compare to this one. Johnny was extremely helpful getting me signed up and answered all of my questions. I have been in and out several times since I signed up and the gates and codes work perfectly. The lighting and fencing is very good and I'm comfortable my motorhome will be safe.
My experience was extraordinary. Johnny went well above and beyond to accommodate my needs!
I am very happy so far with all aspects of this storage company. The unit is nice and clean. I would like to give a special shout out to Johnny Sharp! He is wonderful!
Johnny was very helpful and pleasant. He explained everything fully. The facility is very secure. We like that it has covered pull-up and drop-off.
Very pleasant. Easy smooth transition. Very pleased.
Excellent management, great entry rates. Accessible anytime. Safe environment with security cameras.
Excellent experience overall! Easy and quick setup of covered storage, and able to secure two spots right next to each other for our trailer and camper van.
John, the on site manager, was very helpful and pleasant.
BONUS - electrical hookup available! Thank you
It was really great. Process was easy an prices was was really great, compared to others.
Hmm. Currently you have my name above in my maiden name and it should be Tammy Krimm.
The facility is nice but the facility moving carts are not big enough nor robust enough and definitely not enough of them.
I would have to say the women there are amazing and very helpful and they helped me as fast as they could and listened to my problems I had going on and why I needed a unit and was very helpful to keep it all private so yes I am pleased and Amber is a great fit for the job and the property manager she was wounderful and so was the women she was training on the day I went there to get my unit.
Move in agent was very congenial and helpful
My experience with Safenest was very mixed. Tried other locations for vehicle storage, but none of them seemed secure or well-monitored enough, and there was very little covered storage.
So I called Safenest to get information - that call was the worst part of the whole process. Customer service rep didn't really listen, and it was hard to get off her script (which included a statement about Safenest charitable giving - I think - which was not useful or appropriate at the inquiry stage at all). Rep looked up the wrong facility twice, telling me that there was NO covered storage available. When I directed her to the Hendersonville, NC location by address, she indicated that there was only space still available for my size of vehicle, and would I like to reserve it through her. I declined, and went to the facility directly. Phone service grade: F
The person there was occupied for along time due to some computer glitches on the Safenest side. However, when I did get to talk with him he was very helpful (he did note that this was not his usual office, so I probably won't see him again). Anyway, I rented a space, affordable at the current 50% off, and I'm satisfied with it.
I love how you walk in and lights come on and your unit also is lit. My only problem is the front doors should be going in not out so you can have more room to maneuver your items through the doors safely. Otherwise it's a prime way of storage.
I just wanted to say thank you for helping me . Your staff was very helpful and understanding to my situation. They were amazing and made me feel comfortable ... Thank you again . Nadine Rhymer
Great experience, John was very professional
Extremely caring and friendly. Ready to assist whatever needs I had
I went on 12/18/23 to put my items in storage at around 4:20 and the office was closed again!!! The hours online and on the office door state they are open until 5:30. This is unacceptable!!! I am paying for a storage unit that I cannot access. I placed a call to the facility manager and am still waiting.
New facility. Excellent security features. Had "undercover" option with power connection that I was seeking and close proximity to my home. Dennis Korte went "beyond expectations" to accommodate me. Only downside...I felt that the price was a little high compared to other places.
It was a little confusing at first but all the employees were very helpful and kind I had a good experience