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Durham Storage Units
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About This Location
Office Hours
- Mon 9:00am - 5:30pm
- Tue 9:00am - 5:30pm
- Wed 9:00am - 5:30pm
- Thu 9:00am - 5:30pm
- Fri 9:00am - 5:30pm
- Sat 9:00am - 4:30pm
- Sun Closed
Gate Access Hours
- Mon 6:00am - 10:00pm
- Tue 6:00am - 10:00pm
- Wed 6:00am - 10:00pm
- Thu 6:00am - 10:00pm
- Fri 6:00am - 10:00pm
- Sat 6:00am - 10:00pm
- Sun 6:00am - 10:00pm
Features and Amenities
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Climate Control -
Passenger Elevators -
Video Recording -
Boxes & Moving Supplies -
Moving Carts
Self Storage in Durham
Rent or reserve your storage unit online at our Durham, NC storage facility! We offer storage units that come in a wide variety of sizes that include features and amenities for a convenient storage experience. Our climate controlled storage units are ideal for items that are temperature sensitive. There's 24/7 video recording throughout the storage facility and an electronic access door that can only be accessed by current tenants. No matter which floor your storage unit is on, our passenger elevators make it easy to access your Durham storage unit, and our on-site moving carts allow you to maneuver your belongings to where they need to be. We sell boxes and moving supplies in our storage rental office to help keep your belongings organized in your storage unit.
Easy Rental Options
Rent your storage unit online or over the phone for a quick move in.
Not ready to rent? No worries! Reserve your unit now to lock in today’s special discount.
- Month-to-month rentals
- No credit card required for reservations
- No deposit required
Durham Storage Near You
Located in the heart of downtown Durham, our storage facility can be found on W Seminary Avenue between Rigsbee Avenue and N Mangum Street. If you live in the neighboring areas of Old Five Points, Old North Durham, Trinity Park, Trinity Heights, Old West Durham, Walltown, Burch Avenue, West End, Morehead Hill, Hillside Avenue/St. Teresa, Hayti District, Golden Belt, East Durham, Albright, or Wellons Village, our storage facility is a local and convenient option to store your belongings.
Customer Reviews
It was wonderful and so reassuring. The staff was very informative and patient. I happily would recommend the experience!!
Staff was courteous of my needs. They stayed professional with me and others they came in contact with while I was with them. They assisted my needs from beginning to end of our communications.
Convenient and relatively well maintained. Had issues with access due to commercial trucks blocking door and lobby while they move large amounts of items
You do not value your loyal customers at all. Zero. None. We have moved our unit 4 times in your facility because every few months you increase our rate, sometimes over 100%. That’s complete BS. You are counting on people being lazy and not being willing to move their stuff. Well to that I say “nuts”. We will move our stuff. Your business model of hyper focus on maximizing revenue is broken and mark my words, one day, it will be disrupted.
Easy to obtain a unit through phone contact and property Manager Izzy Brogden is a delight (responsible, kind, thoughtful and professional). The facility is clean with carts available. Parking is easy too. Security is good; well lit. Overall, a well cared for facility at a fair price.
Very negative and it ended up costing me an extra $900-something. The site manager told me I could park a POD in the parking lot overnight. Then she wasn’t there the day the POD arrived. Literally 3 minutes before it arrived, the person who was filling in that day told me I could not park the POD there. She was on a zoom call with various higher-ups who told me there was a company-wide no POD policy. I explained that the site manager told me otherwise, and they were very rude and told me “well, we are telling you how it is now.” So I had to pay for a moving company to bring a truck and move all my stuff to the POD, parked in front of my friend’s house. I was crying and asking them what I should do, and they said that was my problem to figure out. If US storage had told me their policy ahead of time, I would have planned accordingly instead of scrambling at the literal last minute. I ended up having to pay nearly $1000 extra. They were incredibly unhelpful and unkind. I would never recommend this terrible company to anyone. Incredibly unprofessional, inconsistent communication, and very very rude and mean.
US Storage Centers
September 17, 2024
Hello Laura, thank you for reviewing our Durham facility. We sincerely apologize for the frustration and inconvenience you experienced. We understand how important clear communication is, especially in time-sensitive situations like moving. Your feedback regarding the conflicting information and how it was handled is important to us, and we will be reviewing this matter. We would like to further connect. At your earliest convenience, please email us at [email protected] with more information about your recent experience and a manager will reach out to you.
The young lady who was working on Labor Day at the physical location was more than helpful. She went above and beyond she was very pleasant and patient with me.
Access to the unit I rented was delayed by 3 days. I was never refunded for the unavailable days. And the regional manager never called me back about it even though I was assured this would happen. Completely unacceptable!
It’s been a great experience and the customer service has been terrific. This is my second time using your services.
Very frustrated and inconvenienced. Lock on unit was not removed before managers went on holiday. Had to wait 3 extra more days to move in - and had to pay for this days!! Never contacted by district manager, even though I was told he would call. Also the insurance docs that I provided when I was in person in the office before the holiday was lost and I had to resend it.
It has been a fairly unprofessional experience.
This is likely the worst org that I have encountered customer service with. I am stilling awaiting 4x callbacks from the office, local, and corporate. I have documented every interaction and have positioned with my credit card company. Also prepared for advanced conversation as necessary.
Great
Only rented for a few minutes. I was looking for 24 hour access. I never received deposit that was paid as the manager cancelled my rental per request. Will not recommend as US storage did not return deposit.
Zellina was amazing! She made the application process and the move in process very smooth. She answered all my questions and returned my phone calls. Facility is clean and tidy.
Friendly atmosphere & clean
The staff made it a really easy process to check in! They went over the details of the rates and how facilities operated.
Fine when I got up to the coup. The line was long and their were no clerks.
Great and clean better than I expected co worker was very nice and helpful made me feel better about buying a storage room
Zellina is fantastic and made day of renting so simple.
Service was prompt, helpful, and friendly. Space is clean and easily accessible.
Great
Very clean space and priced right. Three problems however: 1) door code is too long to use every time in and out
2) parking spots to load/unload are too small and too few
3) you need more carts and bigger ones.
Otherwise good
Good very nice and helpful 💯
I feel that the unit I have or the representative could have left the unit that was assigned to me at the beginning that I had on the website
Great Experience!
The young lady that was there to receive us had a wonderful attitude. Very warm and polite.
Helpful and convenient.
The experience was great. All questions were answered. Price is affordable. Manager is awesome.
Highly professional service. Clean facility. All good.
Went really smooth. Appreciate the ease in settling in
I feel not great. Instead of rewarding loyal customers, you punish them by frequently raising the rental fee, sometimes by more than 50%. You do this because you know most people are too lazy to move their stuff. It’s a crap practice. Instead why not offer a discount for paying for a full year in advance. Or dropping the rate if the customer agrees to a long term contract.
The other issue I have is you advertise the storage units of a certain size but many times they’re not even close to that size. We were offered a 10 x 6 storage unit and when I measured, it was just under 10 feet wide and less than 5 feet deep. The width was ok but the depth claim of 6 ft when it wasn’t even 5 feet, is basically fraud.
Great overall experience.
Staff was most helpful
Kelvin was very helpful setting me up with the storage space I needed. Clean and accessible storage
Kelvin is knowledgeable and made the process seamless in choosing a size; as well as going over with me gaining access to ensure all was well.
I have ADORED my experiences with Kelvin!! Each transaction was as smooth as possible. So much so, I’ve leased multiple units and have made referrals. The building is always tidy and well lit at night. Kelvin is very friendly and pleasant to work with. Still, he remains professional and extremely knowledgeable of the storage, availability and pricing. I’m truly impressed.
Very helpful
Ease of doing business
Great
I've had a very positive experience so far. The storage area is always clean, and setting up and purchasing the space is easy.
Helpful and welcoming!
It was great. I have been renting a storage with u for the last 2 years, being that my daughter is a student at NCCU. Ur employees r very professional & nice & communicate well.
Everything was great! Great location and easy to find.
Everything was very clean and we were treated spectacular!!
Would definitely recommend to all
Checked into the office for the first time after booking online. Process seemed quick except after immediately unloading and bringing things up to the unit, I came to see the unit had a lock. When returning to the office within 5 mins of initially checking in, the office was empty and locked with a sign referenced being back at 10am when the current time was 1:10pm. I called the number on google and they said they would alert the person who was marked off property and they should be back within 15mins. I had to wait an additional 20mins for them to come back- even though they were in the building sitting in the employees only room the whole time. They were on their lunch break. I understand having a lunch break as I was on mine as well to check-in during office hours that are required. There was no way to alert them in a manner to pause their lunch break and complete the step they missed to check in? Even if I didn’t immediately start unloading I could have come back after office hours and wasted a trip with a locked unit.
Also unclear on payment dates and another payment due THE NEXT DAY. That feels like a fraudulent $20 taken for one day of storage.
Harassment while vacant at my storage unit. The hours say 24/7 online but are 6-10. Needs new management at this location
The prices just keep going up, for the exact same - if not worse - service. Kelvin is great but the structure of the company is based on maximizing profit and I would leave immediately if I didn't need it and it wasn't convenient to where I live.
wonderful. Kelvin was very helpful and his personality was great
Very professional!
Having a difficult experience. We have been customers since neighborhood storage and always had good experiences. I am renting a larger unit thst should have started yesterday and I came twice yesterday. The first time I was told the computer was down. I left and came back later in the day and waited outside as the door was locked. When the guy came I was told now the computer was closing out for the day and he couldn’t get into it to get my unit. Now I am back on Saturday and the door was locked. The guy saw me and came to tell me he was taking someone on a tour and I had to wait 15 minutes for him to return. It’s freezing out and I’m waiting for the third time and still don’t have access to the unit.
I’m having a hard time right now . But Kelvin was amazing, you never know the day someone is having. It’s refreshing to have people that truly understand customer service.
The manager was friendly, professional and explained everything clearly and concisely. Facility is really clean and well maintained.
It was a good experience.
Great place
Good so far.
Great staff, great location, nice space.
I felt very good about my experience. I had a very pleasant office experience and left feeling like a valued customer.
We've been dealing with a problem for several weeks. Our account was randomly closed after 5 years without our knowledge and we had to re-sign paperwork to set the account back up. We thought everything was fixed but the passcode on the door still doesn't work. We need to be to access our possessions when we go to the unit.
Kelvin made us feel so welcome and cared for! He was kind and professional on the phone, even taking the time to go physically measure the height of my unit to be sure my item would fit. We was warm and welcoming and made the whole experience very positive!
Super Easy and Kelvin is the best!
Good
The location was good and so was the condition of the unit. The system for reserving a storage unit and actually getting it was awful and I was lied to multiple times. I intially asked if the first month off deal applied if we only rented for a month, was told yes. I also asked if a cylinder lock would work and was also told yes. I went to the actual location to get my reserved unit only to find that it was already given to someone else. I got a unit that was two floors higher an 20 dollars more per month. The deal apparently didnt apply and the lock wasn't usable. Very frustrating.
Kelvin was amazing. I walked in with so much on my mind but his personality made me forget everything I was going through for that moment.
I’m a little nervous about bugs and spiders being on the first floor as I see that there will be plenty. Besides that, I have no complaints at all.
Kelvin (I hope his name is Kelvin) was the meat and potatoes of my move and my stress that day.
He deserves a raise or some sort of compensation. That’s what customer service is all about
Very organized, friendly service.
Kelvin at the downtown Durham location was extremely pleasant and helpful. He provided amazing customer service!
Great, for now, but I will give feedback once I make sure my items in storage are safe and sound. I have computer screens in there and if the temperature exceeds a certain degrees Fahrenheit then will be ruined. So I would prefer to give feedback once I pay my last storage bill. I would reiterate this message to gatherup.
wonderful
Great. Clean. Air Conditioned. Plenty of dollys.
Location Info
112 West Seminary Street
Durham, NC 27701
984-400-8992
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