The customer service was alright, but everything else…not so good. Narrow hallways, small elevators, parking outside instead of bay..the list could go on.
Hello Marleanna, thank you for reviewing our facility. We appreciate your feedback about customer service but are sorry to hear that other aspects of your experience, such as the layout and parking, did not meet your expectations. Please email us at
[email protected] at your earliest convenience, and a manager will reach out to you to address your concerns.
Very helpful and pleasant
She was very pleasant to work with. Answered all of our questions and everything was handled very timely. Thank you so much.
Devon did an excellent job of signing us up, provided detailed explanation of the site, rules, answered questions. Positive attitude and very professional!
I love the easy access and feeling secure when visiting the storage facility, especially at night. Very clean and even has a bathroom!
Luann is the best. Very helpful.
Very friendly and helpful staff
There was a lock on the unit we were assigned and we had paid movers there waiting for resolution. Not happy
Hello Molly, thank you for reviewing our White Bear Lake facility. We apologize for the inconvenience you faced with the lock on your assigned unit. We understand how frustrating this must have been and regret any disruption this caused. Your feedback is valuable to us, and we’d like the opportunity to address your concerns further. Please email us at
[email protected], and a manager will reach out to assist you.
The onsite employee was offsite both times that I went to the white bear lake Minnesota location. The Open sign was lit, but the door was locked. I waited for more than an hour outside, both times, for the employees to return (I had called US Storage customer service both times). Upon returning, both employees sat down at their desks, did not greet me or offer to serve me. The service I received from them was beyond extremely poor; they gave me incorrect information that caused additional waste of time and great inconvenience to me.
I haven’t been there that long
Great customer service, great facility. I feel very safe being in ther alone.
I'm disappointed that after a few months, "due to the economy", my rate was doubled.
I have filed a class action lawsuit against this company for malice throughout the white lake storage facility. I was profiled by the daytime. Staff scoping out my personal property.. then I was taking off the books and evicted for trying to pay my bill in full. my personal property 100% will be returned to me or this will go to the Attorney General’s office. Regarding unethical practices Louann, Jennifer and Brian Burns
#2206
Let me know when I can retrieve my property as I have pictures of everything that was in there and witnesses who are willing to testify
Hello Nicole, thank you for sharing your feedback about our White Lake facility. We apologize for the distress and inconvenience you have experienced. Your concerns are very important to us, and we take them seriously. Please send your best contact information directly to
[email protected]. A manager will reach out to you so we can discuss the specific issues and work towards a resolution. Thank you for bringing this to our attention.
The facility is clean and safe and the staff has been helpful. However the elevator on the north end sometimes has a terrible odor. The biggest drawback is the raising of prices several times each year.
Nice place. Easy to get into. Nice people
Excellent service. Great managers on site.
I think you have a great location and property. However, I was very disappointed when my rate went up a few times yet the rate on your website was much lower. I requested the lower rate, offered to pay the year in full but received a “No” as my answer. In order to receive the lower rate I had to move all of my stuff to a different unit, which I did but was very difficult for a 61 yr old woman with no family here. Really think you should rethink your policy especially for loyal customers.
Luanne Hoff was fantastic and deserves a raise and promotion. The rest of management was absolutely terrible and hard to work with. We rented the space as a drive up unit and were told packages could be received by the office. Management refused to accept packages and had heavy machinery parked directly in front of our unit most of the time. We also attempted to rent another unit, and management gave it to a new tenant instead. We were then forced to leave altogether, and that new tenant was aggressive and appears to be using their unit against the rules of the complex. We cleaned up our unit, left a trash can and the door completely open, then left the state. We informed management we were moved out, and they said ok. Three days later, they charged us another full month’s rent and then refused to refund it, instead of charging the cleaning fee for the trash can. This behavior has cost your company any repeat business of mine. I recommend clearing house and promoting Luanne only.
Everything went smoothly! Thanks!
I had a very good experience at US Storage. As a matter of fact I'm looking to get a storage unit with them again.
Great service and facilities are clean.
Had a few difficulties when first renting but since then no issues.
Unsure. Of course, I appreciate that you are providing me a service. That said, raising the monthly fee after a few months tenancy is ridiculous. A necessary repair has gone undone and if it is not repaired by my next month’s rent, I will be leaving for my own safety and security. The hours of access do not suit me.
Love the staff they’ve great. Very helpful and pleasant. Too bad you raised the prices for rent . To big of a jump you in cost for me.
Well run, seamless operation. Excellent facility.
I like the price but then it doubled up and I had to let the storage go. I am on a fixed income and that put me over my income. I would have preferred a text message over email cause I don't read them that much but other than that it was great.
Experience is great, price is a little high. Would like to see it a little cheaper.
Far too expensive to recommend U.S. Storage to anyone. Will be moving my camper out, as soon as possible.
People running facility were always on phone talking to mom. Gates were not maintained. Had to use entrance to exit which required going into building and around because inside yard does not have a gate key post to enter code. US Storage increased storage fee 100%. Discovered your company uses algorithm that determines quarterly rate assessments. Will not recommend this facility to anyone.
I have had some very pleasant experiences at US STORAGE. The place is clean and the staff is easy to work with. They have helped me through any issues I have had.
Would definitely recommend !
More than doubling three rent. That is horrible.
It was fine for short term storage while moving
Too expensive but currently living out of state and don’t have an option to move things.
Overall facilities are nice. But unfortunately not the best experience with getting in and out of facilities. My code would not work as it was cancelled prior to the end of my lasts paid month. I had wait for hours on my moving day to gain access. Called customer service no help! They assumed I had not paid my bill, which I repeatedly assured them I was current and had the confirmation email to prove it. I was told I had to wait for location staff to arrive. They were supposed to open by 9:30 but did not staff arrive until almost ten.
It was very good. No problems at all, pleasant staff.
Lazy worker not there during business hours as stated. Had to make multiple travel just to get into my unit.
Friendly and respectful and helpful staff I enjoy talking with the staff when I go there they are always nice and helpful
Great meets all my needs and more than expected!
Controlled environment and temperature with great access to space. Friendly helpful personnel.
This was a temporary solution that worked out quite well. The price was fair, the property well organized but not without problems.
One night, after retrieving some items, the gate would not raise.
We tried the code over and over and called all the phone numbers listed for "help" finally we pushed it up by hand as high as we could and squeezed the car under it....not fun!
Overall the experience was simple and easy. Any issues were quickly resolved by the staff.
When i went online there was no one at the place to let me into the storage unit. So i went to the storage place next to this one.
I already filled out a survey. Quite awhile back. I hope you got it.
Overall, I am really pleased with the quality of site, the helpfulness of the staff. My concern is that after a few years, the rent on our locker became higher than a fresh start renting the same sized locker. So, we moved from one unit to another and are saving $50/month. Same sized unit.
Was overall good. Onsite staff is awesome. Talking with customer rep on the phone, not helpful and not friendly.
Again— onsite staff is very awesome and good to work with.
Well I would like to start of by saying Shayla she’s the best honestly truely the GOAT. She’s helped me with my unit from day one and I couldn’t have asked for better service I hope every one knows that’s and she gets a promotion. Just like Mr. Square pants she is ready to help you with anything.
The office is nice and very helpful, it is a nice clean secure facility. It would be nice if they could leave doors open when you are moving in or out a large amount like having movers unloading or loading large trucks of household items.
There are lights out sometimes and it makes it difficult to see to open your unit.
I asked about outside units and was told there wasn’t any but then I see there are drive up units, so I’m confused about that?
Great units - temp control and lighting for all! Drive bay great for bad weather loads. Friendly, helpful staff. Much better than previous locations.
Excellent! The lady in the office was super helpful. Your hours were convenient, and the location was perfect. Prices were very reasonable, and the space was perfect for what I needed.
It was great. The place was so cool when outside was so hot. It was so clean. Felt very safe. Staff couldn’t be nicer. Can’t say enough nice things about this place. Price was also affordable . I would highly recommend.
It's been a good fit for me. Easy to access. Had a little problem with billing. Still getting charged for paper billing,.
Great place with very helpful staff. The price feels a little steep but this is a metro area and it is by far the best.
good experience nice staff
Clean and very helpful getting started
Friendly staff and very clean units, easy access, carts to use makes it easy to get things to your unit, and climate control is nice.
Would recommend anyone to you
The staff is friendly, knowledgeable and very helpful when you forget your pass code
The office staff was very helpful and caring about me.
Rented first space last winter and added another in June. All good. the only thing that would be nice is if the lav at the space is keyed to your code so you can use it when the office is not staffed. Staff is great and the site is better than our previous storage space. I have recomended others to US.
Clean, well run and secure, we liked everything about US Storage, would definitely recommend!
Sometimes I think that after you get into a business/rental place they’ve got you so they don’t have to really go out of their way to do extra things for you as a renter. From day one, the staff at US Storage Centers has always been nothing but super helpful and nice. Even after I got my gate number messed up, they were so patient and willing to help me work the problem out. Now I have the pass number tattooed on my forehead so I will never forget, lol!
Thanks everyone at USSC for all your help and kindness.
I reserved a outside space and prepaid, but when I got to the facility the lady wouldn’t rent me the space for my enclosed trailer that I’m renting to own because I don’t have paper work saying I own it, but it’s registered to me and the company.
Great service. Staff really worked with us to meet our unique needs.
Friendly and very helpful
Good experience for a first time renter
Great. When I've had to speak to an employee, they have been very nice and helpful. Otherwise, things are great.
Frustrated. The price of my unit went up ~25% with a month’s notice.
Cannot enable auto-pay online. Called twice. Help desk could not assist. They said they'd escalate. I haven't heard back.
I had a little trouble navigating my account online to do what I needed but the person in the office I talked to was helpful and very pleasant to work with.
Storage is fine from a cleanliness standpoint. Auto-Pay online does not work for 2 units....only works for one. When I asked for a 2nd unit to be physically nearby my 1st unit, I got on to the same floor \ wing but easily 100-200' away and yet there are clearly numerous un-rented units of the same size literally across the aisle 5' away.
Clean, warm and convenient entry/exit. Friendly staff.
I am very pleased with the storage units the service, and the security that is offered at US storage I own for storage units with US storage one being an outside unit for my commercial vehicle. I have been with US storage for over a year and my wife and I am very well pleased with US storage. We have room for others to use this business..
Nosy, rude someone tries to break into our unit messed up the lock the key would no longer work, when we tried to get it off the lady came up screaming we can't cut our lock off, we asked what we were supposed to do then and was told she didn't know and was told it was our problem, constant harassment to the author party on my actual, I had rented there prior to this time and had no issues and we had rented at your lake elmo location no issues as well, this time around your rep was upset due to the fact she knew my auth party was homeless, I rented the unit specifically for him to keep his belongings in the even mentioned to me she had seen him around , he was no danger to anyone just needing a safe place for his stuff and have not ever experienced such treatment before and just want your employees to understand that just because someone is homeless doesn't mean they don't have rights or feelings as well as those of us not experienceing those troybles
Your staff doesn't listen, pay attention to what's being said and what they are doing. Billing is still not resolved from the start and a blue lock is on my unit without any form of communication first. Now I'm hearing your side with fees assessed but I'm calling you? And your arguing with me and not listening what the discrepancy is and how your going to correct it.
My experience was very outstanding. Employees were helpful and proactive, the facility was one of the cleanest I've ever used.
Good. Helpful staff. Several ways to pay and ability to park inside was a plus.
I only used the storage area for one month while moving things from my home to my RV. It was safe and secure and easy to access.
Friendly staff and understanding staff. They are so caring. Place is clean.
Fantastic. Very clean facilities. Friendly staff. Ok price.
Customer service stinks - person on phone when I was trying to get a refund that wasn't my fault..was condescending and rude
Communication stinks - I filled out an intent to vacate. Vacated. and just received another one. I called and left a message with the actual location (WBL, MN) and called the 1-800 #.
Forced to pay for insurance. should be a choice. Not mandatory.
the online vs in person 50% off is confusing and makes no sense
I waited to talk to someone when the store opened at 9:30am
9:40a and no one was there. Hated it. Moved my stuff elsewhere
I’ve been a customer for several years. Your model of constantly raising the rent is predatory. You rent comparable units to new customers at significantly lower rates. In time they will be paying much more also. You count on the fact that people would rather pay a small increase than move their belongs, so you do it gradually. I’m not happy .
Staff is very friendly but I don’t like that if you move out during a month for which you have paid the full amount you’re not untitled to a refund of the rest of the month especially if you move out within 10 days of paying your monthly rent
Stacey was very helpful. Excellent customer service skills.
Place was great!! Always well lite and clean. Personal were very polite and helpful.
Very easy to set up, great communication, clean and secure storage. Overall I've felt very happy with the safety of my items.
I'm very satisfied. Stacy has been very helpful with my situation it's been a very stressful and emotional move several unforseen happenings she was understanding and helpful.
Everything is good. The bathroom is close all the time. Only get unlock when the office is open. The rest is close. I've been on others companies that the bathroom is just near the main entrance and on the back. Always open to the customers.
Great location! It's clean and staff has been great to work with.
great, easy access, clean, temp controlled, courteous people
services met expectations. would be useful to have electric outlet available in select units to allow for additional lighting, operate a copier, etc.
Everything has been just wonderful so far thank you so much
Always nice staff. Friendly and always willing to help.
Im very happy with it its a great storage facility
It's been a very professional care free experience since I began renting!
A little expensive, but very friendly place and my stuff feels safe.
It was great, it was very good size and inside
We switched to this location because it was less expensive and more secure. The space is dry and clean. We don’t have to worry about moisture or other damage. The code to get in is easy to use and access is convenient.
Staff at the maplewood location were wonderful to work with!
The employees in the office are very nice and knowledgeable.
We just don't like our spot.
It was perfect! The staff was great! It felt good knowing my belongings were in a safe and solid place.
It's ok. There was an incident with my vehicle where my vehicle was parked, it was damage by the person or person that parks next to me. Nothing was done about it and hasn't been address.!!!
Easy access to facility. Friendly staff. Decent prices.
It's a very clean place to put your stuff people there are very nice and friendly.
Great customer service. The manager was very helpful, knowledgeable, friendly, kind, reasonable price of packaging items we bought and also the rental price is reasonable.
God bless and blessings. Have a fabulous day!
Very Good Place to work with. Storage is very secure, clean area , friendly Staff.
Great! Very communicative company and everything is kept clean and secure which is very appreciated.
Okay.
I hope to be here for awhile and stay as satisfied as I am.
I like the locked gate,and locked doors
Awesome. Love the security
The set up was prompt, clear and accurate. The yard is neat and easy to maneuver.
Very helpful staff and building very clean.
My experience with US Storage was great! I’d recommend them to everyone !
The employees at US storage center made the process of finding and reserving the correct storage space for our needs super easy. We were given a tour of the facility and set up with all the assistance and guidance on how to enter and leave the locked entrances along with ways to contact the staff if we ever needed help. I highly recommend using their storage services and will use them again in the future.
I used this US Storage center in White Bear Lake while my daughter moved out from one apartment till she found another apartment. The office personnel were kind and accommodating, the facility is clean, the climate controlled unit was affordable, the entrance and elevators are large and located conveniently to access 2nd floor, large push carts at entrance for use, they prorated monthly charge for only the days used for the month I moved out of the unit. I'll definitely use this facility again in the future. I highly recommend this place!
Very good, thats why I gave "recommendation to friend" a 10!
Very pleasant people. Very nice facility.
Very professional and prompt
I was pleasantly surprised at how good customer service is and frankly I think the price is reasonable. It's soooo clean as well. I'm glad that I was referred to US Storage and I would not hesitate to recommend US Storage.
I love using your storage. It's safe, clean and the staff are always great!
I like the easy access. Carts always available, and the cleanliness.
Great and easy all the way around. Would definitely recommend!! Can’t wait to pick up our stuff in Florida!
So far so good.
Set up was very smooth.
Very clean building.
Although I am disappointed that one of your overhead doors on the drive in side of the building still has not been fixed and it has been at least a month. John said it would be fixed very soon when I first took my tour of the building almost a month ago.
Customer service was GREAT!!!
Absolutely positive! Online process was easy and the movein process just as simple
Staff was friendly and the center was clean and had the pull in garage to avoid bad weather and and equipment to use... made it so much easier
Great, easy & affordable!
Your manager, Randy, was very helpful and professional.
Your facilities are clean and easily accessible.
My experience to date has been excellent.
Hi my name is John and I had a great experience. Currently I'm still with them. The storage has met all my demands within reasoning. I would most definitely recommend them to anybody looking for a storage facility small or large
Very professional and informative
this is a great place to store my stuff.the place is beyond clean.Very well organized
Cleanliness, access, and pricing are all excellent. Have rented a second unit.
My experience with Randy was awesome! He made me feel that I was safe storing my stuff at your facility!
great people, very clean, very secure
Generally amazing and I’ve used storage units for quite some time. The manager, Randy is just wonderful! The assistant John, well Randy is wonderful!
The customer service representative was very friendly and provided excellent service. Made us feel welcomed and the sign up was quickly.
Feel’en good my friends at US Storage Centers I use two of your locations and it’s been wonderful wouldn’t use any other facilities besides US Storage Centers for all my storage needs Thanks
It was great, no complaints
It went great. Thank you.🙂
We had a great experience with US Storage Centers! They were quick, helpful, and walked us through everything we needed to know. The unit and building was very clean and seems very secure. Would absolutely recommend this storage center to friends and family!
Awesome, your associate was incredible.
The site manager called me personally to discuss my storage needs and answered all my questions. He was also very helpful to this first time customer when I arrived.
This is my second time using US Storage. Both experiences have been very positive. The two managers I have worked with are both outstanding. The facility is very clean and well maintained. I also appreciate the high level of security provided.
Very nice group to work with - very professional.
So far so good. location location location. Easy in and out.
Excellent - I was extremely impressed with the manager - he was helpful, knowledgeable and efficient. We were out shopping for a storage place for our RV and after 5 min talking to him, we were sold on the place.
the gentleman that assisted me was fabulous
John was very helpful, knowledgeable, answered all my questions. Seemed prepared for my arrival, I was quite impressed. He did not push sales which totally appreciate. The appearance is absolutely outstanding, clean everywhere!
Very positive. I left a review with more details on Google and stand by those words.
We met with Randy, he was very pleasant and showed us the spot we would be storing our boat at. He explained everything to us. Randy was great! We are glad to be back storing with you. We had stored with you before and had a great expeierience. Great Place! Thanks,
Catherine Aebly
The staff is friendly, professional and helpful in assisting me with finding the right storage solutions!
Excellent service. Everyone was patient, kind, and accommodating.
The service was absolutely great! I had very thorough and friendly customer service!
I will definitely refer others to US Storage for their storage needs.
The price and facility are very good. I was not expecting the insurance requirement - it should be called out more prominently in the reservation process to bring that along.
I feel that the customer service is up to par. The prices are affordable.
staff is very helpful and accomidating. made everything very easy. very nice and secure climate controled facility. i would absolutely recommend to friends family and buisness.
Randy was great - super helpful. Took us around. Made us feel like our stuff would be safe.
Staff is very kind and knowledgeable. Prices are fair and special offers are a great deal!
Staff was very friendly, area clean, access easy to get to.
It was easy signing up. Prices are competitive. The place is clean!! I love that I was able to get a pro rated month being I couldn’t move in on the first day of the month. The guy at the desk was very friendly too.
It went smoothly and I didn’t have any issues or problems. Explained everything well.
Staff were friendly and helpful, modern office space welcoming.
Fine. All my questions were answered.
Great experience with office staff. Very clean facility.
Felt good mgrs very helpful
It went very smooth and I was very satisfied.
It was great. I reserved online and everything was ready to go when I arrived. it was the smoothest move ever!
In person and on the phone, the team at US Storage was extremely friendly and helpful!
The staff in the office are great. They make it simple and easy to have my car stored there. They always helpful and answer any questions I may have.
The employees are fantastic.
I been there for two months my truck is safe from criminals
Everyone is really nice and friendly especially helpful there It's clean and reasonable price meaning renting storages wise. US Storage is the best storage that I've ever rented from I'll be referring everyone to US Storage...
Excellent service from Yuri and John. extremely clean hallways and storage cubes. I love the inside bay to load and unload.
Great service! Super clean facility.
My experience was very good. Would definitely recommend to anyone.
Easy to use and very clean storage facility
John was very helpful and informative about a storage unit. The facility is very clean and well maintained, just what we were looking for.
Great customer service. I would stay with you guys.
I am very pleased. Especially like being aboe to donate items to monthly auctions of storage locker contents.
Bill Berggren
Yes, everything has met my expectation. I'm very satisfied with the facility and the customer representative i've worked with. Keep up the good work.
It was a great experience, professional all the way! The only thing I didn't like was the admin fee which felt like a money grab.
Good. The person who helped me was very knowledgeable and explained a lot of things with me. I really like having a storage unit inside rather than outside. Feels safer.
Very clean, well organised staff and facility. So far it is working well. Thank you
Very convenient, and secure. They're friendly and helpful to you the customer. I would definitely recommend this location for any type of offsite storage need.
Nice, clean and convenient
Very clean, decently priced, friendly staff and I love that it’s secure. Also the location is perfect.
The employees are helpful and courteous. The facility is always extremely clean and secure. We’ve had a unit here for over a year and have not experienced any issues.
Very helpful and accommodating getting me set up with a unit that suits my needs. It seems very secure and I like the climate control.
Very clean and I love how it’s climate control. 😊
Great experience and smooth process to get an unit. Manager Yury was very helpful! Clean and well maintained facility.
I was welcome and things went as i expected. Feeling well
Clean, easy to access. Great place to store things!
Nice people secure building climate control
Customer service person was very helpful with my purchase, gave me a tour of the facility. Very happy with the US Storage experience!
I had a good experience, the place is nice and clean, the person that helped me out was nice, I recommend this storage place😉
It was perfect. Yuri was great and really knows his stuff. Very friendly and helpful!
Every thing is clean and just what we needed. We only wish we could have use one of the storeage areas on the first floor and closer to the door. It seems like there are many open with company locks on them.
Great facility and all my needs were met with no wait. I do recommend to friends and family this storage any chance I get.
Very clean, well-maintained facility. Secure. Great staff. Overall, extremely pleased.
Very kind and very helpful!
Very good. Staff attentive to my needs and made process easy.
Very confident in the security and quality of the building, very confident in management.
Yury was incredibly friendly and showed up early because of a mistake I made on where to go, boy was I impressed! I’m very happy we went here instead of where we had planned. It’s very well lit and clean with a great security system, I don’t doubt the safety of my items any point in time!
Very helpful and friendly staff!
Pretty much everything is good except there's no access to electricity. I would pay for an outlet or two as I need to spend quite a bit of time in my storage room.
Employees are wonderful and helpful. Units are clean.
Yuri is great and has always been able to answer any questions i've had and has always followed up and followed through on his commitments.
Nice clean environment, staff very friendly and helpful.
Very good service from Yury. He is very helpful and polite. He called me when a cheaper space came available and it's a more convenient space as well.
The staff was helpful and accommodating and the center is incredibly clean and safe feeling!
Great. Customer service is top notch. Very well maintained and clean.
Great people.made it very easy
So far we are very happy with how convenient and clean your facility is!
The onsite manager was very helpful and curious to us.
It's clean and easy to access
We have been with US Storage Centers for 3 plus years and they have thoroughly met our needs. The staff is always friendly and helpful and the grounds are clean. I would highly recommend US Storage Centers to anyone who needs a safe place to store their belongings.
Great customer service and very nice facilities! The only thing I have a problem with was the significant rate increase after 6 months.
You facility is very modern and spotlessly clean
Your staff is well trained and very helpful
I would recommend US Storage
It was a great experience. Yury was a great help and he was always friendly and nice.
Yuri, the manager, is very helpful and I feel that my vehicle is safely stored with you at the White Bear US Storage facility. The price was fair and the location perfect for my needs.
Thanks!
The staff are very friendly and helpful. The location is clean. If the staff are notified of a problem or concern it is addressed quickly.
I haven't had any problems with us storage and they've always kept me inform either by email or calling thank you.