It was a great experience David at the front desk was very accommodating and explained everything very clearly cost and expectations.
It was great. David was helpful and the unit and its amenities are wonderful.
I started to fill out an application online, and the manager called me and told me it would be easier to do for me. When I got the lease It was nothing that we had discussed and it was much more expensive than what we had agreed on . It was Saturday afternoon. When I called to inquire as to the difference in the lease, and what we talked about, he was gone for the weekend and I needed into the storage space that Sunday. I called the 800 number and the woman was very nice and said that she would leave a message for the manager that I did not want to pursue the contract (which I did not sign no return) and to provide me with a refund for the administrative fee.
Today, I have not heard back from the manager. I left a message today and I am not super hopeful to hear back from the manager. If I do not hear back or receive a refund by the end of this week, I will dispute the charge with my credit card. My experience with this organization has been nothing but a hassle!
Hello Regina, thank you for leaving a review about your experience at our St. Paul facility. We apologize for the confusion you faced with your lease terms and the delay in getting a response. We understand how frustrating this must have been, and we’re sorry for any miscommunication. We’d like the opportunity to address your concerns further. Please email us at
[email protected] with more details, and a manager will reach out to assist you.
Hello,
I never signed an agreement for this account. I called the same day that the manager sent me the agreement
I was very pleased with David and his professional and courteous manner. The facility is very nice and convenient for our needs. Super customer service.
Very quick and easy experience good customer service
Great n good customer service
This facility is well-run -- the carts, doors, elevators, keypads etc are maintained, things are orderly and in good shape, and the halls and dock are kept clean. Having had things in storage where access breakdowns were common, I don't take it for granted. The staff is friendly and good to work with. All A+ in my experience!
Staff were very helpful at sign up, but new staff who came on later seem less knowedgable and less helpful. The facility is clean and accessible. Rates are affordable.
Very good and it also very Secure Sit in the cut
The staff are hospitable and the infrastructure of support is great.
Great service. Mason was awesome.
Very good experience. Helpful staff, clean facility, easy access.
It was a great experience! Mason Schaal helped me over the phone get everything set up and then helped us again when we arrived from out of state to store my son’s college stuff.
Very nice facility and the staff was fantastic.
You guys are the best, as is your facility.
Mason and Kendra did an excellent job of showing us around and making us feel at home there.
Jason is an incredible asset to your organization. He’s thoughtful, thorough and exceptionally professional. He receives my highest praise and endorsement.
Mason was great with helping me
Mason and Kendra are helpful, friendly and supportive while also being professional and knowledgeable.
Awesome Experience Id Recommend you to all my friends thanks so much I really Appreciated it
From walking in to everything explain to you and show your space if not satisfied?
Offered to show another till your satisfied! I was very pleased of how polite and friendly! Very less expensive than others in every way!
I had never been treated so awesome love it! Thanks
It's a big 10 all the Way!
Excellent!
Jen is the best!
Pleasant reception clear instructions
They were there when we needed them, with the size we needed and a great price!
I was annoyed that there was no one in the office when I called. Might be there, but they couldn’t tell.
It turned out that someone jumped in and helped me, but I’ve called over the past year several times when the phone just rings. I hope this helps you.
The experience was excellent I would recommend friends and family and have a good New Year's
Thanks. Getting Uber was difficult. But done. Thanks. Thanks. And Thanks again.
It was awesome. I would only rent from US Storage. The building was clean, my unit was spotless and the leasing paperwork was straightforward and easy to complete. The entire experience was top notch.
I feel like I was targeted by racism and treated very disrespectfully the representative made me feel some kind of way she wasn't attentive to what my needs were in a timely fashion I think it was a deliberate disrespect
So far, so good. The storage center meets my needs at this time.
It's excellent place well kept and the staff friendly and understanding, 😃
So far everything has been amazing with US Storage! Building manager, Jen, has been a delight and I couldn’t be happier.
I had a very positive experience and called the manager to express my appreciation. During an anxious time, she was efficient and thoughtful and a pleasure to work with. I complimented her on her good manners and thoughtfulness. It is a pleasure to deal with someone who is good at her job and obviously enjoys it.
Good storage facility and staff.
I am okay with the first three months "discounted" rate for my 7 x 10 small space but then there was the one time fee and the insurance and then found out the fee would be $165/month after three months which is excessive.
Friendly and helpful employees.
I'm impressed at how clean your storage areas and how pleasant and helpful your staff are.
I love the customer service and how she showed me different units
Good the lady was very helpful and the location was clean and secure
Good location nice place to storage,price just little high
Great. Perfect size unit and good price.
It was really easy signing up for storage and Jennifer, the manager, was lovely to work with.
I was a customer in the past .
Jen has been exceptional. Everything is so convenient and safe.
I have gone twice to get started and move in and no one was at the office so I have paid rent for something I can’t use.
Very clean and easy to use with the elevator and carts.
Getting the place was easy. The very next day you increased my rate 25%.
The staff person made everything understandable and made us feel welcome. The halls and our unit are well lit and the building temperature is comfortable. The monthly rent is very reasonable.
Friendly receptionist and sales clerk, informed telephone salesperson. Nice clean lot
Staff was very informative answered all my questions in detail very friendly. A top notch clean facility and very secure. I've used several other stores facilities in the past and none of them compared.
Janice was very helpful, explaining the entrance and exit processes, helping me set up autopay, and showing me around the building. She was also completely transparent about the monthly fees and the periodic increase in those fees.
Great services can’t complain
Janice was very helpful, and worked with me to arrive at the optimal storage arrangement for my needs.
I am glad I chose this place to store. Janice went above and beyond to help me find a unit that worked for me and my budget! PJ was extremely helpful and both of them provided GREAT CUSTOMER SERVICE, which is something that most storage places are lacking. The facility is clean and well kept and secure! Thank you US Storage for being top notch ⭐️⭐️⭐️⭐️⭐️
Great service - Janice and PJ were great!
The unit is great and so in the location. Clean. Well managed.
The service was excellent! I would recommend your company for storage. I was very happy when I left the office.
Convenience, Cleanliness and Courtesy
The staff Jane is very friendly and helpful.
Janice was extremely helpful. Very smooth transaction. The facility is very clean and access is easy. Indoor loading and unloading is great
Easy and affordable. Janice was super helpful with my storage needs.
Janice and John were so kind and helpful! Storage areas were clean and organized!
totally positive experience. had rented before. this time for a colleague in Atlanta to store his personal things in St Paul. Janice was great - helpful and efficient.
Staff was helpful and locker and hallways were clean. Locker is fairly conveniently located.
It was very good the worker are very helpful and nice. They helped me with everything I needed and more and found me a nice unit. The building is very well kept and secure. I would recommend this storage space to all that needs storage units or space.
Great service, great staff !
Janice Cody was very helpful, professional with good customer service skills. I really appreicated her help.
Great customer service n very clean place will be back if needed
Very friendly staff. Inside storage appears to be very secure. I heard from some renters who had outside storage that catalytic converters were stolen. I personally would only use the indoor storage because of that.
Management is amazing in St. Paul location
It is the best storage place I have used and I have had a few
Staff was friendly and knowledgeable.
I liked the treat, it was nice and the place looks clean and in order
Clean and friendly staff. Easy to get to and very safe place.
Fantastic. Great service and clear communication.
Great, all my questions were answered. Very friendly and helpful.
The online registration process was a breeze. The location manager I met with was very helpful, he gave me a tour of the facility and answered all my questions . The location seems very well maintained .
My experience was really good. Was shown right away where the unit would be and customer service was very friendly and helpful.
Happy with the service John gave thanks!
Professional and accounting
The staff are very friendly and helpful. While I would appreciate some consideration for long-term rental in terms of discounts, the short-term experience I had this summer was great.
Very pleased. Facility is very clean and well managed.
Everything was explained to us and all our questions answered. We were shown different units so that we could get a visual picture of the space we were renting. Rental price is reasonable. Thanks for your help with the fist step in our moving process.
Very nice site manager, very clean and very safe feeling. 10/10 would recommend.
The security is very high, and my stuff is certainly safe there. There are several layers of codes and locks one needs to get through. It is also very well climate controlled and is pleasantly cool throughout the building. The price is much less than you would expect too. I've used this place in the past and it's my go-to. Would highly recommend to anyone who needs a good storage unit.
Very positive interaction with the manager onsite. Very professional and knowledgeable.
Very good customer service and very patient with me on how to use the facility.
Great experience! The manager is awesome!! Thank you!
I am extremely pleased with the service and the space at US Storage. The staff is very helpful and the unit is clean and cared for. There are sufficient carts to never have to wait. I enthusiastically share my appreciation with friends looking for short-term or long-term space.
Very organized and clean environment
John, the manager at St. Paul MN was exceptionally professional, efficient and friendly.
Yuri was great to work with! He showed us around the place and got all of our paper work done quickly and easily. We moved our kids college junk in that afternoon.
From the online registration to the in-person rental, the process was easy, streamlined, and fast. John in the rental office was thorough with his overview and tour, and made all the steps hassle-free.
Great a good American business and great for the American working class I spoke to John the manager great now hassle service!
Easy, friendly service and staff
Working with John Frey was a very good experience. Very professional and easy to work with. One more thing, and I do not want to take anything away from John's exceptional customer care. When I arrived at your location, last Sunday, 5/02/21, the area to enter and start unloading was littered and dirty under my feet in a number of areas and then also when I entered thru the doors to retrieve a cart. I know the activity use must be high on weekends and especially at the end/beginning of month. I know that John is not there on Sundays and I am thinking that there may not be enough help on the weekend, yet. I never noticed it littered or dirty before when I had a unit with Lake Region. And still, I want John Frey to know that it was a great experience working with him and I would recommend this facility to others. Thank you for asking my recommendation/opinion.
Very clean! The people working there are very attentive and helpful!
Would definitely recommend it to friends.
Really great service and really nice facility.
I really enjoyed the care and process of getting the rental set up with PJ. It went smooth and all instructions were easy to follow.
I love US storage! They have lots of options and I was able to get exactly what I needed.
The guy working the facility was knowledgeable, friendly, and helpful.
Very decent storage place I’ve been coming here for a while wouldn’t go anywhere else. Really enjoy the experience.
John Frey was very helpful and made sure got the storage and parking needed to support my business.
Quick and easy no hassles no upsell’s just get it done and leave that’s what I like fast service and somebody knows what they’re doing
We experienced a few issues with errors in code, partly our errors and typos, but all worked out fine. John was very accommodating and all was resolved.