The most obvious problem and advice would be, why not get four more carts? They have not been available when needed. I’m also pretty sure I got something stolen because of the neighborhood this is in. Perhaps a security guard?
Hello Todd, thank you for your review. We appreciate your feedback regarding facility resources and security. Your input helps us identify areas where we can improve. Please email us at
[email protected], and a manager will follow up to address your concerns.
Staff is friendly, knowledgeable, honest and helpful. Treat me like a person and not just a storage number!
Hello, I really like the facilities and the workers, the only issue I have is the lack of carts. I think there are only two carts for the whole facility. I know this is a major frustration with allot of people. There is normally a few people there when I am there and they aall complain about this. I think it might be helpful to post signs that ask people to empty carts and return them right away.
Not Good. My Unit Price is Forever Going Up After a Couple of Months. I Asked a Couple of Other Customers About Their Prices Going Up & They Weren’t Experiencing What I Am. They Hadn’t Had Their Unit Go Up in Price For Some Time. Mine Has Reached $200 in 3 Months From The $48. Then Reduced to $120 in May & Now Back to $200.
Nope!! I Won’t Be Recommending Anyone Here.
Good experience. Tyrek was knowledge and professional. The space was clean and well lighted. The price is very good. The hours for access to our storage is better that Public storage, and also better than Xtra Space storage.
Tyreek is the only reason I stay with US Storage Center. Whenever I have an issue he resolved it in a friendly and timely manner.
Employees are great, location great, facility great, management not so great! They need to pay employees enough so they care, up security and figure out a way to have carts available to the unit renters. All without price hikes. Because Ive seen many price hikes but non of the aforementioned items
Clean and reasonably priced units.
Your service met my needs for temporary storage after a long distance move to the Mpls area.
You have a problem with cart availability at this location.
The last three visits, I have struggled to find carts.
Yesterday was my worst experience.
I spent 25 minutes walking through every corridor to find a cart. I first checked all the elevators. I went through the corridors of both building and both floors. I had finally given up hope of finding a cart, when a fellow customer, who had inquired of me about the availability of a broom to sweep his unit, yelled at me that he had just discovered a cart I could use. i had already manually loaded all my boxes onto the elevator to take up to my unit.
Please fix this problem!
I feel great about my experience with you guys
Nice been very comfortable and safe
Helpful and knowledgeable
Area is kept clean
Very professional great service
Generally good. The only thing I don’t like is the huge price increases that occasionally occur
Very friendly helpful. Thoughtful, that's cool, Very relaxed didn't feel Pressured?
I'd recommend it to anyone that asked me about your services and your company.
Four plus years as a renter, with three large units at peak rental. Units were acceptable. Employees turned over often, with some being helpful and courteous, where others were not. Rent increases were often and unfair. No negotiation, even though advertised deals for new rentals were significantly below what I was paying. Felt strongly that I was being taken advantage of. Facility located in an area that’s a bit rough, and at times personal safety was questioned. Overall, I would not recommend your facility to anyone.
While the interior of the storage building was a little scary, I am thankful that there was a storage unit near MCAD that I could access, as the school doesn't do storage anymore. I would like if there were more flatbeds/carts to transport stuff, and I feel as if the cart elevators could use a bit of updating.
It's been good for the most part.i have no complaints or anything
The elevators are constantly in operable
staff pretty good but smell smoke in garage vents, think some units have people living in them and the biggest complaint is how often the garage door is down and you can't get to your unit. a bit scary when you walk halls. parking inside an issue.
Very upset when I rented another unit and no price break.
ty for short survey and opportunity to write note.
Convince. However you need better security late evening and all weekends and holidays.
On farmers market weekend s people park in the lot and I’v even seen people park inside and leave their car to go to the market. Also better cleaning of drive in area and away to see carts are returned so people don’t lock them in locker spaces.
We have used your storage facility for three years and recommend it to anyone who is looking for a place to store their items. Staff has always been wonderful to speak with and has been quick to respond to any questions. TY
Nice storage but you scammed your renters by doubling the price on us.
Our experience over the past 3 years has been great (one of the reasons why we kept going back).
Very good. Your customer service is good.
you guys are great never had a problem even when im late with my payment but you work very good with people
I’m very happy with the service thank you??
Clean easy to access in spite of superior security
Staff were very professional and helpful.
Good so far. Just wish once I paid I would have quicker access to my storage unit.
People living in storage units, not okay. Have to walk around them to get to my unit
First: Stop trying to ensnare your customers in donating to Kure It. It may be a good cause but you are angering your customers, who want to think about their donations before giving. I ended up making 4 donations to Kure It when I didn't want to make any. It is that hard to get the automatic payments to stop.
Second, don't feel that you can start slamming with rent increases that are higher than CPI. You already did one, but I do watch these rent increases carefully and if you continue to gouge us, I will take action and move out. Here is the list of rent increases I have paid and it shows that when your competitors got too greedy, I took action and moved. I will do the same if you keep increasing rents more than the CPI.
Public Storage
12/1/2014 $120
7/1/2015 $142
7/1/2016 $158
7/1/2017 $172
7/1/2018 $184
7/1/2019 $195
Extra Storage
8/1/2019 $85
1/22/2020 $90
10/22/200 $103
7/22/2021 $108
4/22/2022 $125
U.S. Storage
4/22/2022 $65.50
1/1/2023 $84.50
Clean, secure facility. Friendly, helpful staff. I appreciated the heated drive-in lane and carts to move my things.
Great! Staff is amazing and the building is very well kept. I’m very happy with my experience.
I've never had a bad experience with the facility or the staff. Everyone has been helpful and accommodating.
Always great, the people who are at the Minneapolis location have been wonderful.
I am fearful going onsite. There is no way from keeping unauthorized humans from following me in. Both The garage doors was messed up from very stupid drivers the carelessness of visitors is beyond belief, when site is in good repair and clean it helps appear safer My personal opinion. I appreciate the on-site employees and hope sone type of security upgrades help to keep us and them safer.
not the best idea to do this kind of survey after jacking up storage fees.
It was easy fast and reliable
We have used you for the past few years and find your center to be easy to get to with convenient hours.
Incredible customer service, I am out of state and they make it easy to rent for my son who is on college every summer.
Everyone was friendly, informative, and and helpful.
We felt safe and happy keeping our things with US Storage.
You guys are the freakin best all the way
Terrible you guys don’t listen
Kind of bad. Most all my things were damaged, molded and mildew on them from the damaged roof water leaked on everything
It wasn't very pleasant the manager did not have very good people skills
Great, my stuff is safe, easy to get to, and out of my house
Professional/Underatanding
It was great. Clean and convenient and great customer service!
Everything went smoothly, storage unit had no issues at all.
The experience was ok. I didn't have the money so I lost all my belongings but it's ok.
My experience has been fine I just don’t like thst the price went up
It very amazing and the staff is very helpful and respectful
I am very comfortable with your consistent level of service. Yury Tarshis you are appreciated.
Easy and efficient to get set up. Storage location is clean and safe!
Great place ,really good staff..I had no problems r worry at all about my storage unit,really clean and secure place..very good experience..
Great manager made all the difference. Very competent
Very helpful and friendly staff and clean facility.
Great maintenance and security. Very thought out for large moving vehicles.
The manager at this location is wonderful; pleasant experience and clean facility.
It was awesome! The front place lady was a rockstar and super helpful
Everyone I've dealt with has been very helpful in meeting my needs and answering my questions.
Stephanie is very helpful. Thank you. Convenient, clean, climate controlled, affordable storage.
I was very impressed! The facility is clean and easy to access and the staff is very helpful.
Facilities are clean temperature well-controlled. Staff was helpful
Very good experience. Storage facility is clean, staff is professional
Great.very close and easy access
You guys were professional and organized for the most part.
Great customer service, reasonably priced and clean units, very well maintained facility!!
Great, it's only one issue,.....the bathroom door must be open for all the customers in the building same as the function hours of the storage facility,and if get dirty......someone has to clean it.....at least every other day........that could be a big improvement.....that might bring more customers down the road.......So, please fix this issue (bathroom door, must be open).
I had a pleasant encounter with US Storage. They are professional, knowledgeable and understanding about your storage needs. I will always use them for my storage needs.
It was affordable and always clean. Desi at the Fridley location was always super friendly with a smile and helpful to me with any questions I had. I loved how she reached out to me via phone and left me a voicemail that one time I honestly thought I had locked my unit and got all the way to Eden Prairie and realized I hadn't locked it. She was nice enough to put a lock on it until I got back to lock it myself.
I feel the storage monthly fee is a real bargain. The facility is always clean and well light. The employees are always friendly and willing to help with any issues I may have. The only thing I can suggest is to have open bathrooms for the Tennants.
Never had an issue. Safe spot to keep your items. Reasonable price.
I recently moved back to Minnesota. I researched over 10 storage facilities before choosing US Storage Centers. The personalized service, security and communication has been excellent!
The quality of the storage units, is by far the best storage facilities in Minnesota!
The people we've worked with at US Storage have been very nice and professional. The facility is clean and very conveniently located.
The staff is very professional, and helpful. And the prices are very reasonable.
I love it here! The location is convenient. The building is always well maintained and clean. Also very friendly and helpful staff. Only suggestion I have, is maybe a couple small garbage bins inside by the gate doors and/or possibly a larger one outside for people to get rid of any large items.
affordable price, clean units👍🏿
The facility is exceedingly clean. The prices are on par if not less than comparable storage places. The staff is friendly, informed and extremely competent. I couldn’t be more pleased that this Storage solution was in the location I needed.
I have recommended a few people to rent from you I rent from the mpls building I have 1 unit myself and I rent another one with my friend at the same place. You have a manager there and his name is Yuri, I just wanted to tell you he is a very good manager he is friendly and very helpful I give him a 10 all by himself,
U.S Storage has a very valuable personal working for you.
Super clean facility and easy office to work with. Very pleased!
US Storage Center offered a good price for a climate controlled, secure storage facility.
so far everything is good. My boys moved our items to the storage unit for us and since they had used your units before and recomended them to us it was very easy for them to use again. Very to make payments on line each month
Good interaction skills, helpful and informative. Good follow up and help with the whole application and information about the facility.
All positive. Everyone we dealt with was friendly and helpful. I would definitely use this place again and I have recommended it to friends.
I like your facility because its clean, and convient to get to from my home.
The staff was extremely friendly and they answered all of my questions over the phone. The directions for how the process worked was clearly communicated. The facility and storage unit was clean and they provided trolleys for moving which was especially nice. Would highly recommend using this place for storage.
Great staff . Clean space. Fairly secure (I had a truck follow me in one night before the door closed. No problem though.)
Good the man that helped was friendly
It is great! The facility is very clean and well lite. My only complaint are other renters who are not considerate when pulling in/parking and block access for other renters.
Was very pleased with how easy it was to rent one of the units. The staff was very helpful and informative.
The manager did a great job at making us feel comfortable about our storage safety and helping us get set up!
Great, fast service and clean facilities. I've sent 2 friends there since I opened my account.
The online and onsite experience were outstanding, also over the phone service was excellent.
Very good, great customer service.
The start-up process and utilization of the facility is great.
Areas of improvement are:
1) easier access to overall start up cost requirements
2) with COVID, cleaning material stationed by carts/elevator to have the added sense of cleanliness
I had a great experience, I would recommend you all to others.
I had a great experience here
Unfortunate that the large drive thru garage door is always under repair. I think Yuri is an excellent manager. Bit of a challenge to locate the rolling carts.
It was great. picking out what I wanted online was easy. Dropping my daughter's things off at the site was very easy as well. The units were clean, and the fact that we drove up into a garage was nice!
Beautiful facility, very helpful and pleasant staff. Love the indoor unloading.
It was great. The guy showing me around was very helpful and was friendly and patient in showing me multiple options.
Great. Very clean facilities friendly staff
Great customer service. They honor their word and deliver with exceptional integrity!!!
It was pleasant, I like the fact that it was close to home. Top it off, it is very inexpensive.
Very clean, very helpful.
Very easy and convenient. Everyone I dealt with was friendly and accommodating.
Very good and cheap plus offers
Great guys and their very helpful
Friendly, informative, professional staff!
Very good experience, not pressure, great prices, accesible, nice and clean location.
I was not very happy with the difficult to use elevator. The rollup door is unnecessary (sliding door or open out door would be way easier), and an elevator that a person can ride would be more convenient. Additionally, when I asked about the path to the unit, I was not given many details. It would be nice for more pictures and info for the size of the elevator, and where the unit is (how far the walk is, etc) so I can plan getting larger items into the unit. I did not know if my truck would fit in the building, how big elevator was, etc...
I like the storage unit it customer friendly and the pricing is not to bad altho my moving is almost complete I will be getting my belongings pretty soon but I did ask question about they garage units
Your advertisement mentioned two months at 50% off. Upon arriving on approx. Oct 24th, I was told that the first "month" was October. The time remaining in October is 1 week. Not a great business practice to advertise 2 months at 50% off and then consider the first month only 1 week long. Please contact me and fix this. Thanks!
It was awesome,thank you all very much.
Every thing was as promised. Very accessible and clean facility. Staff is very, very helpful.
Great experience and great staff. Yuri was really helpful!
Very good. Nice clean space. Good customer service.
They're very nice excellent customer service I'm glad I'm there
My experience has been limited at this point. Give me a few more months. My comments will be more informative.
I Like it an No Complaints.
It appeared that several lockers had people living inside and using as a place to do drugs and have sexual encounters.
I've seen females and males walk into a locker and shut it
Not really professional.