Very pleased with personnel both on the phone and in office. Very courteous and helpful.
Just started, so far a very smooth start! Office was very informative & kind. I like the flexibility to change sizes if needed.
Excellent support from Keegan.
The staffs are very welcoming and friendly. They always have an answer to any questions. I been going through their services for years now and I love it! Best place to rent for storage. A big thank you for Keenan for always helping me and my family out when we need the help!
Yo it r automated emails about rate increases are annoying and unacceptable. Same with respect to your automatic enrollment in tour insurance plan
Keegan provided exceptional customer service.
Keegan was amazing! Made sure we had all the information needed plus other services.
I lost $30 in trailer rental, 2 hours of wages, and had to load and unload things multiple times because I wasn’t notified that nobody was going to be around during business hours on my move in day. Debit card got flagged for fraud and cancelled because online system had 3 charges, some of $0. Overall by day 1 I had approximately 4 hours of time wasted through all aspects of my interactions with USS.
I have enjoyed my experience thus far with US storage. However, they should provide better pricing or deals for commercial clients or all clients if they are willing renting multiple spots or spaces
Items in storage were water damaged
Hello George, thank you for reviewing our Lake Elmo facility. We sincerely apologize for the damage to your items while in storage. We understand how upsetting this situation must be, and we take such matters seriously. We would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience and a manager will reach out to you.
The storage units are clean and safe and protected however the tripling of the bill from $80 for two units to $250 is horrendous! 😔
I haven’t moved my stuff in yet. Ask me sometime in October.
Big problem has been communication. Emails did not get through and despite efforts to correct, still had to pursue several times. This happened with verification of insurance. We sent a copy of our insurance but it was not recorded so were changed for your insurance (later removed from bill)
I like us storage until u find out every 3 months you guys double my rent . I don’t think it makes sense to double tenets rent and start new tenets for quarter price and free months rent don’t make sense I would have stayed for years !!
Broken gate for months.
locked my unit and didn't call to notify me.
2 price hikes...
Not happy, just not moving all my stuff out til I have a house of my own.
I've had many issues renting with US Storage. I needed a second unit, and I was given a different size than what I ordered and paid for. I've had issues setting up autopay for my second unit, and now after about a year...I still am not able to set up autopay on the second unit. I also would not refer a friend because of the substantial and arbitrary increases to rent that I've experienced way too often in my short renting term. Newest increase (set to incur in June) is a 38% increase. That is unacceptable to me.
Not very good at all as price increased over 75% which is unacceptable
I feel like we experienced a bate and switch with respect to pricing. The monthly fee has gone up significantly. So much so that we are actively seeking a new storage provider.
Pretty disappointed as to how much my rent went up so quickly
Terrible customer service from day one
Poor behavior by staff. Totally unprofessional staff.
We had to call 3 times to get our unit canceled. Kept getting emails about being late with our payment. Finally got it taken care of
I felt like this places is running shady business practices. You all advertise prices and get promotional offers that entice a rent to use your services. After 4 months the rent basically doubles and exceeds what another company would charge monthly. This is done via email and not via text or auto update. I didn’t notice until my card auto charges and saw it was double than my agreed amount and again was only notified once via email about the double increase. That is completely shady and this location is very selective in how they sell you a unit.
Absolutely worst customer experience in my life. Gate was broken for over a month (despite multiple calls to office telling them about issue) allowing thieves to walk in and steal catalytic converter from my box truck. Cost me $8,000 and over a month to replace. Your management team offered me 1/2 month off of rent as compensation.
The location and layout of the outside storage lot is great. However, like most people, I feel it is overpriced to pay for a parking spot outside.
Excellent facility. Well managed and cared for.
The units I've rented were clean & ready for me. The entire facility is relatively new & very well maintained. Generally the employees have been variously courteous & helpful.
My biggest issue is trying to pay my bill online, I seem to have a problem every 2-3 months, the pay by phone isn't always helpful either, but these issues would not be the fault of this location, it's a company software problem.
I would recommend this location to anyone looking for storage in the east metro & Western WI. They also have secure outside storage for boats, campers, motor homes & there's even a company that keeps their mid-size truck there!
The buildings and open areas are neat clean and well lit. Extremely friendly helpful employees, Jennifer and Keegan. Close to my home.
My work trailer was broken into because the front gate was not working. The gate had not been working for months. They stole my construction tools and I missed work because of it. I was met with apathy when I discussed the situation with the site manager and US storage corporate. The only compensation I received was my previous month's rent returned. Which took several weeks.
Very good. Professional. Easy to work with. The only improvement I would suggest is snow occasionally blocked the door/entrance to my unit.
The manager
Keagean has done an exceptional job serving my account.
Thank you!
Keegan is very friendly and helpful.
Not sure what to say. The place is good. I've never had an issue. I pay my rent. Go there, get my Pontoon, have a day. Then go put it back in storage. No problem. The place is clean. Plenty of room.
In order to get my stuff out in time, I had to chip away the ice and snow. Took me about 45 minutes to break door loose.
Ken Poling
The facility isn’t secure though we have been paying for security since the beginning of our contract. The lift gate has been broken for months and people come and go as they please.
I am not a fan of the security gate being open regularly and the consistent increase in pricing with new rentals being a lot cheaper. I understand the promotion but it's quite an increase for loyal renters.
It was the worst experience I’ve ever had with a storage center. My storage unit was broken into and my safety deposit box containing very sentimental and personal items such as my birth certificate, ss card, photo negatives, high school diploma were taken along with two laptops containing priceless photos. The manager never informed me that the gate had been broken for quite a while and anyone could enter. Also, I was told cameras were on site when I rented the unit but found out when things were stolen that they are only outside the door and the manager said he could not find any film of who took my things. While I received an insurance reimbursement it does nothing to replace my sentimental irreplaceable items. No one has reached out to me to truly apologize and take responsibility.
The front security gate has been broken for months and never gets fixed. It makes us feel like our stuff is less safe when anyone can walk in at anytime
The worst, took cover off my cars before heil. & empty my car gas tanks.😡 claimed they had camaras but didnt recorder where my cars were & the front gate didnt work most of the time i had my cars ther. So anybody could get in.
Overpriced rents, inconsistent rents, constant rental price increases. Terrible property management. Doesn’t take customers property seriously. Not a secure property.
Customer service is not the best. Rent costs continue to rise too often. Lower cost options are available and I’m looking for an affordable option.
The rental price has been raised twice in one year. That seems excessive considering the lack of security with the access gate broken and open for at least 9 months from the time we rented a year ago.
The storage center itself is clean and nice. We did have trouble, however, getting different messages from individuals while trying to sign up. We also couldn't get ahold of anyone on move-in day (as I was driving a U-Haul from out of town, I finally had my son drive there to deliver a message in person). Also, we were told we would receive a refund check (the refund amount was indicated on our exit printout). We waited 90 days but didn't receive the check. I called and they said they would expedite a check, but we still haven't received -- will likely have to call again.
It’s becoming to expensive. Having the rate go up every 6 months just not working.
The entrance gate has been broken at our US Storage facility for more than 6 months! Unacceptable! In paying for a SECURE place to store my camper and boat. We should get a portion of our monthly fees refunded due to the lack of security that we ARE PAYING FOR.
I love renting with U.S. storage! Staffs are super friendly and helpful. Units are always clean and make it super easy when it's on one floor only with easy access! Staffs always find an answer to any questions or concerns. Best place to rent for storage! Thank you U.S. storage!
Terrible my rent has been raised twice in a year. I am currently looking for a new storage
The security door has been broken since I've had my storage.
Large spacious, clean unit that was perfect for my needs.
It was great until you kept raising my rate. My rates have come up 20% over the past year. New customers are getting a cheaper rate than I am as an existing customer. As soon as I can find a different place, I will be leaving.
In most part, it was a very good experience. The gate was left open so anyone could just drive in, so this made it not a secure place.
Staff was helpful and friendly. Unit was clean with a tight garage seal. Had personal property stored for almost 8 months and had no issues.
Simple and easy-to-use the facility. It's also a very safe place to store my RV.
Terrible experience. Indoor storage ended up with water damage. Outdoor storage there was theft.
The initial agreement went well. I noticed the controlled access gate was not functioning and remained unsecured for an extended period of time during the end of my rental agreement. The rental cost increased afterwards as well. The grounds were well kept and I experienced no other issues,
Rates kept going up really fast, I was forced to write a review on google by the manager when I was signing the paper work.
Bad. Was told I getting refunded for the wrong amount, at the end I wasn’t able to get the refund
Nice place and friendly staff !
Never had any bad situation, satisfied storing my things there
Your prices were high prior to 2023, then you jacked prices much higher on 1/1/2023. I made it a priority to find different storage arrangements as soon as I could.
I have been waiting on a prorated refund that was promised to me on 12/2/22 when I moved out of my unit. I have called at least 4-6 times and have been blown off every time. I’m always promised the check in the mail and it never comes. I’ve asked for the regional manager and nobody has followed up. I’m planning on stopping in this week to try one more time and then I’ll need to leave a google and yelp review reflecting my experience.
The gate was broken the last 4 weeks or more that we were tenants. Our prices were jacked up halfway through our contract. Absolutely terrible customer service.
It was excellent! Jennifer was exceptional in her customer service from the initial contact through the end of my rental period. It was a very difficult time for me as my mother had just passed away and she made the process extremely easy and efficient, which was greatly appreciated. I could always rely on her assistance for any question or need I had.
Unit is fine the massive price increase after 3 months is very upsetting
Nice facility and people.
Well maintained and managed facility.
My brother in law had his indoor heated storage broken into twice with major theft. This is not safe for people to store their items, not even indoors!
When we started with you in March 2022 the place was clean. The floors were clean. The drive lanes were plowed completely and doors were easily accessible.
The security gate was always closed.
The last several months none of these things have been happening.
The floors are dusty, dirty, stained, and clearly not being attended to.
The security gate is always up and open.
There is less than 1/2 the drive lanes being plowed.
What happened???
I was so happy to move from the nastiness of Public Storage to a place that took pride in their facility and cared about the people paying their bills promptly every month.
Apparently this has changed
This saddens me.
What happened? Why the lack of caring and professionalism?
Please bring the facility back to the high standard it once had.
The price increase that was delivered earlier this year and only a 30 day notice was difficult. Although it was likely contractual, it’s really not enough time to react and plan as a renter accordingly.
Something like say 90+ days or an on 1/1/23 notice would have been much easier to swallow for the community and a suggestion might be to look at how the apartment community abides by notices too.
I am very happy with US Storage Center. The place always seems very clean. It is easy to get in and out. Have no complaints.
you charged over and did not keep your promises to the customers.
The staff there is awesome! Great experience with them.
Service is subpar, I sent proof of insurance over, no verification sent back to me that it was received, and sure enough I was charged for 4 months for coverage that I sent over. Would not recommend
Everybody there is so pleasant to work with. They are very friendly and helpful. If I ever needed to store anything in the future, that would be the place I would go. I appreciate all of their help and kindness. Have a blessed day.
The people are great. The billing can be challenging when trying to correct an error by US storage.
Storage unit was fine. But the manager was NOT easy to work with
Very friendly staff and easy to work with
On site manager although pleasant appears to be totally incompetent! She was unable to resolve an errant charge for insurance when I had provided written proof of my own coverage. Her incompetence resulted in my being charged for two months of coverage with apparently no hope of recovery. Such a simple thing but yet much frustration for me. I am convinced that she regularly lied to me about the issue to cover her incompetence!
Very pleased with the experience. The facilities were secure and clean. The carts were appreciated! Good value for the space and Robert in the office was super friendly and helpful. Definitely recommend this location!
It is clean and well kept
Great facility and people.
Good.staff at Minnesota /lake Elmo location are very helpful
Satisfied. Responsive. Courtesy.
Never had an issue with them. They were organized, professional, very helpful, and a clean environment.
Staff very helpful and friendly and responsive, except someone scratched my driver rear mirror with a key and i told them about it and asked to see if i was in their camera. It was kind of left go and nothing was said about it. Overall, very good experience otherwise. Lynette was a real asset to the company, friendly, extremely helpful, great employee!
Great customer service and support.
Keegan is amazing.
It's cleaned and well maintained. I wish it didn't cost so much.
Very Excellent and very nice stuff
Good place more security and clean place !
The staff was always friendly and helpful, the unit was clean, access was easy, and the location is great!
The facility is nice, the employee is very helpful. We were frustrated by the large price jump a few months into our contract. It feels like a bait and switch.
Very nice people; very clean facility!
Very honest and up front on any changes.
Couldn’t ask for more. The woman at the front desk has always been helpful and friendly. The place seems clean and secure.
We may be pulling are things out because of the raise in rent
I have always had a positive experience with the staff there in lake elmo, making my move easier and friendly.
Great communication and customer service. Didn’t like that my contract price will go up, but not much I can do for that.
I've felt pretty good about the experience I've had so far.
It was great! The people in the office were helpful and went above and beyond. Very clean
I think I have feel out My experience with us storages that make me feel that the prices go up too much for me I can't stand the price
Great. Easy to set up. Friendly service. Affordable.
Very likely. We had issues and got a phone call and email so we could rectify as quickly as possible.
Site manager and her staff made me feel like I was storing my stuff at a family members house. Easy access, great staff, very clean units and buildings.
We had no problems with our storage rental and our experience was positive. The process was easy, and the staff friendly and helpful. We will lease again with US Storage.
Everything was clean and staff was courteous!
It has been great so far. I find this storage center, the way you do business and the friendliness of your staff to be great. Not to mention the pricing is reasonable and that is a huge reason for why I moved to your facility. You do not gouge people like some of the other places.
Feel good nice place to storage my equipment and close to my house And friendly service nice staff thanks
Staff was friendly, flexible and helpful.
Facilities were clean and well maintained. On-site staff were always friendly and professional. Struggled with setting up auto-payments - that did not always go smoothly.
So far so good I can't complain
Nice staff, accommodating and friendly. Snow and ice management could be better in winter...while the areas where users drive is clear, the snow is often packed up against the unit doors...I should have to bring a shovel to get to my unit. Also, the roof drains melted snow and ice right by my unit so even the few steps I have to take to open my unit are dangerous.
My experiences with US Storage have been very positive. Tiegen is excellent to work with each time I’ve needed assistance. My only concern with this location is security. Two full sides of the location are 6 foot chain link fence that seems to be a potential area for a person with bad intentions to breach.
Overall, the location is very good.
Courteous and efficient staff. Efficient procedures for entering and exiting.
Friendly, helpful and very clean!
Very clean, easy to access,
It was good the only thing I have to complain about is the fact that you would not let people use the restroom. That is just terrible!! If gas stations and restaurants and churches can have them open why not you????
Friendly and helpful staff. Facilities are well-lit and clean.
Rental was easy and reasonably priced. The rep we dealt with was very efficient and pleasant. The storage space was clean and well-maintained.
I've had a very good experience storing my belongings here. I love the easy access and the exceptionally clean facility.
Everything was great, appreciate it
I like what you offer. I don’t like however how fast you raise rental fees. I’ve rented less than a year and rates have increased twice. Currently looking for alternate space.
Rented 2 indoor units for household items between moves, one was 10x20, the other was 10x10. Pricing was better than other storage places with similar features. Units were easily accessible, temperature controlled, and well lit. Location was convenient and staff was friendly and helpful. I would definitely use US Storage in the future should the need arise.
outstanding and user friendly
Very easy to get in and out and the representative listened to out needs well. Also was the only facility we could find that we could get in an out 24 hours a day as we had a boat we liked to keep on the lake later at night.
Good. The only thing I would have liked to have happen was when the storage building next to ours had a major fire, I would have liked to have been notified.
Good experience. No complaints
Your center is clean and has easy access. The fire that occurred was a bit off putting. I also didn’t appreciate my rent going up.
The storage worked well for us storing our motorhome, great location to cities and friendly staff
Great place always clean and affordable.
i'll be back in the spring
Very pleasant experience.
Great facility, great people running the facility.
Everything was great. Convenient, reasonably priced,
I am happy to rent with you. all very clean. they are very kind with their service
Clean . new . easy access
It was great, staff very helpful and the ground are well maintained.
My rating would have been higher except that the spaces are too narrow and not angled for ease of entry.
Great! Clean, helpful staff. Would highly recommend.
Great experience, above my expectations!!!!
Unable to get in ti the syrage , cause construction. Did not get a notice.
Clean units and very well maintained.
I like US Storage and have already told friends about it.
Loved it from start to finish
Affordable, staff I meet was helpful, secure, convenient, the fact that it's indoors is really nice
It was a great experience. No issues and would definitely recommend.
Great customer service, easy to interact with an met all of our storage needs.
Friendly , special rate for the first 2 months , new facility , donate / auction opportunity
Great staff that is easy to work with. They always answer the call...
Overall great experience. Easy to get in and out of my storage unit. Staff very helpful. Only issue is that the door I use to access sometimes won’t “stick” to the magnetic holder to hold the door open. Also, sometimes there is not a cart at the door. as it is shared with 2 doors, the staff told me, so I had to walk a ways to get it. Bathrooms are closed when office is closed, which is not usually a problem, but could be.
Very good. The staff was very friendly and helpful. I would highly recommend it.
Start to finish, they made everything easy. I love that they had climate-controlled rooms accessible from outside so our moving trucks could pull right up to load and unload. I also love that you have a donation room, as we had pieces that would not fit into our new home and it was so easy to donate and know it will go to help others through charity. Thanks to everyone at the Lake Elmo facility, especially Lynette.
I loved it! Great location! Everything is brand new and the pavement is in excellent condition :)
So far it has been flawless.
all good
feel property is safe
price is right
Nice staff, convenient location. Snow removal is a bit lacking...when plow comes by it pushes snow to outside leaving deep snow piled against the roll up door which I have to kick away with my shoes because I shouldn’t have to bring a shovel with me in my car.
Amazing staff and secure storage.
My unit is right inside the door, easy to open, and stores just the right amount.
I rent a storage in Lake Elmo, Mn. Office personal are friendly. Prices are fair. The whole place is kept clean. Very secure. Coffee in office is awesome. What more can you ask for. lol
Very friendly, explained things, very thorough and polite!
Great. Friendly, fast and exactly the storage we needed.
Good, storing my camper but apparently you don't allow us to winterize them on site which is a harmless process. Draining water that is in the fresh water tank used for drinking.
It’s been pretty great honestly, thanks!
Love your company Great people, awesome facility and no whining from US storage Thanks
Lonnette has been very helpful each time I've rented & given referrals.
It's really nice to have someone at this location that knows the property & units & prices.
Very friendly and professional. Security is ensured and access is user friendly for but secured.
Well, since you are using the past tense and I still have a storage unit, I am a tiny bit worried. So far all of my expectations have been met. The facility is clean and the people who work there are friendly.
Pretty good mostly. Parking isn’t ideal at the new place and bathrooms should be available anytime the facility is open. Also, there are not many cats when needed, but the manager was very helpful and personable!
Very friendly and helpful staff. Very clean property
Office staff are both very friendly. Units we rented were clean and easy to get around.
Awesome, lynette is amazing and made me feel welcomed. She explained everything perfectly and made me feel like my life was safely secured there.
Great. It was secure and your people were friendly and helpful.
So far clean safe and secure
The unit was in good shape, nice office staff, and reasonable rates. The one thing that I didn't like was that in the contract it stated that to cancel a unit you need to cancel in person in the office. My husband had emptied out our unit mid month and removed the lock. I went up a week later to sweep out the unit and cancel our contract. When I got there my gate code didn't work and when I spoke to the office worker I found out that they had already rented out my unit to someone else assuming that we had vacated. It would have been nice to not have to make the trip up there.
nice clean place to store your items. i would use again
everything has been good , front counter person was great ! Nice new space.
Great experience, great staff, great facility. Will definitely go back there if I need storage in the future.
I was only there about a week as the RV was moved to an outstate location. Staff was very helpful and friendly. I was promised a refund for the time I didn't use due to geographical move of the RV, but haven't received the refund yet.
Everyone is so nice, helpful and friendly.
The explanation of services and payment system was concise and informative.
Thank you. Very helpful!!!
Simple, nice facility. Easy access. Fair pricing.
Friendly customer service, quick and thorough check-in. I reserved the rental online ahead of time so it was very easy to check in the day of.
It has been great. Clean and friendly.
Check in process took a little time, but your staff was helpful when my time came to reserve a unit (it was busy the time I went in).
Clean, convenient unit. Helped our storage issue for the short time we needed it.
All good. Great people and very helpful!
My experience was great! I made 1 phone call on Saturday afternoon and went in on Sunday morning and filled out all the paperwork and it was that easy.
I had a exceptional experience with this storage company.
The best storage place in the area....by far....great management and staff who are always helpful and friendly.
It was awesome the staff was so great there. I would recommend them to anybody.
Facility is great, clean and very accessible.
Clean and organize and respectable customer service
Wonderful. Manager was friendly & gave us fantastic service.
Great they helped me out fast and quick in and out answered my question very safe place there where great
My experience was good. The unit and areas were clean.
Would have liked to be able to use the FREE MOVE-IN TRUCK but my location said they had none.
My experience with US Storage has been great! The place is clean, secure and well lit and the staff are knowledgeable and helpful.
It was good. Staff was friendly and easy to work with.
Person I dealt with was very helpful and hospital.
a very good place I can,t say anything bad thanks for asking
A very good experience. Tanner did the set up for the storage unit and he was efficient, really knew all the answers to my questions.
I felt great everyone was very professional and friendly, at this time I don't have a use for storage but if I do in the future US storage will be my first choice.
I like the customer service.
I had no issues working with the team in Oakdale
Overall a great storage experience. Nice, clean units with gated access for enhanced security. Would definitely use again if I had a storage need.
I have been very satisfied with your facility and excellent staff. The treatment I have received has always been friendly and professional.
Good facilities; nice staff.
Great! Very easy to work with.
It's nice that the you always know my name and who I am when I stop into the office. Very friendly and welcoming.
Us storage is the most cleanest friendliest awesome storage place. I would recommend it to anyone cause it is the best one out there. I won't go anywhere else. Im a forever customer.
I had a excellent experiece getting signed up and having a storage locker assigned to me. The person who helped me was super to work with and was a great representative of your company. She should receive a quality award or some other recognition.
So far so good. The manager is very friendly and helpful.
Very accommodating and cordial staff! The storage units were very clean and nicely kept! A little pricey but overall a good experience.
they are very nice. very clean the area. and the prices are comfortable
Great people to do business eith. Very accomodating.