It was very pleasant and taken care of in a professional manner. Thank you
Knowledgeable employees and kind. So clean...
Receptionist was very friendly and helpful. Storage area was clean and very nice.
Right from the start Bryan was welcoming and informative. Everything was laid out clearly and very easy to set up. The facility impressively secure and clean. I have total piece of mind with my valuable belongings being stored at US storage and they will be my go to for any storage needs in the future.
Every thing fit in storage unit
People at front desk are very nice
The staff at the Duluth MN location is an amazing crew. They are always friendly, helpful and conduct themselves in a professional way.
Good service. Clean, safe environment.
The whole unit is always clean and bright to see where u gotta go and find your unit to put your things in there and save and I like it when it's a secured unit you have a certain code to put in there to get in there and out I will always use this company to put my stuff in it safe storage unit where it's clean all the time and you can see where your unit is with all the lights especially at night time if I go there at night it's all lit up
Very good! Easy to find a unit and a solid security system in place. Reasonable pricing too!
It was great seeing everyone and getting what I needed. I have been there before.
Great storage and staff. Clean and secure.
Thank you I love the space and sorry for inconvenience that I called you guys for the letter that you sent me sorry for that it will not happen again and I am in a safe place and my stuff is saying thank you very much
This place is wonderful. I’m so glad I moved my things here. Thank you for providing such a great facility and service.
It has been a great experience! Zoey helped me initially to find the perfect space at a very good price, lower than the others in the area, and Brian was there for me when I was actually moving items, totally stressed out, and had questions. I highly recommend the company and the people.
Our experience was a 10/10! We needed a short term rental (two months) to store our son’s belongings over the summer while between leases. The facility in Duluth was a perfect fit. Clean, somewhat close to campus, climate-controlled, and accessible on evenings and weekends. Staff was amazing!
Great experience! Helpful staff, very clean storage area, very easy to access.
Very simple to set up. Very clean facility. Felt our belongings were safe.
The customer service is amazing and the facilities are on a premium level. Highly recommend it!
Helpful staff with questions I have had
Smooth operating, they even offered us a better deal after our reservation. Staff is friendly and nice, payment is online and easy. No complaints, would definitely go back!
great place! easy to move stuff in and out of the place. will use this place in the future!
Clean well lit , been there a few times and the entrance gate was open and when we left it was still open that was on. The weekend
Staff was very helpful. I was highly anxious because of my move from Minneapolis, and staff understood.
Professional individuals, clean storage areas, rules were clearly stated.
Best Storage facility ever!
My experience has been great.
Storage area is perfect. Easy to get to and priced very affordably. Thank you!
It's my second time using ur storage center I'm very pleased with the service
My initial experience has been very good. Was easy to set up my storage facility and the staff explained the process to access the facility very clearly
Easy to use and the people there are very helpful.
The people that work there are super friendly the place is very clean and in great shape I fill good having my items there being safe I will let my friends know all about this place thank yous for the great storage building
Professional and kind personnel.
I was very pleased with the service that I received. And I would highly recommend your place to anybody. Very clean, very easy to get to my storage place.
And reasonable, thank you for having such a great place to store my stuff.
Very professional and very friendly people
Obnoxious, invasive, irritating, and then some.
You are starting to get too expensive for most people. I realize that you have to raise prices because everything is getting more expensive. Your facilities are getting cooler in the winter.
Storage units were clean. Temperature controlled, easy to Move in and out of. Staff was friendly, available restroom for tenants. The One complaint I do have is when it’s 11:01 PM and if you haven’t pulled out of there yet with your vehicle your locked in there is no 24 hour line to get a hold of anybody and there are no clocks in the storage units or the buildings, they expect you to call the police to get you out after hours. I can understand gate code not working to get in after 11pm. Why would you not let people Out!! If you get locked in @ 11:01 PM it’s grounds for immediate termination of your lease and you need to vacate the unit. Little extreme.
I have had nothing but great experiences with US Storage so far. The staff is helpful and available when needed. Our building space is clean, well lit and safe. I highly recommend US Storage
Facility clean, friendly staff, secure building. Price was fair when we started but has gone up after only 2 months. Pretty unfortunate with that..
Very Impressed with the professionalism and warmth. The storage area's are well lit, in and out. Carts make the task easy. I appreciate knowing that my article's are safe from the elements and pests.
Upon my arrival in Duluth I sought a storage facility like the US Storage site in Woodbury, MN. I initially interacted with Elizabeth to begin the rental process. Later during my tenure at the Duluth site, I interacted with Amanda. Both individuals demonstrate their professional competency in managing the storage facility and their willingness to work with the rental customers.
Great service and friendly staff
The process to reserve a unit was easy and the person I worked with was extremely responsive and helpful. I was in the middle of a move from out of state, packing up our house and coordinating the move and I appreciate that US Storage helped ease the stress with this item. The size of the unit was perfect based on our need. The facility is secure, clean and it’s been a great experience overall.
It was a very good experience thus far renting with US Storage in Duluth. The facility was staffed, clean, well lit and well organized. We are very happy we chose this climate controlled facility to store our stuff!
Units and facility is clean and tidy. Staff are friendly. One entry gate was out of operation for a few weeks, but has been fixed.
We have rented space here for over 15 years. The best thing is our contents are secure and it’s always nice to have indoor access to enter our unit. Staff is always pleasant. Only drawback are the annual rent increases. Have had to move to and rent smaller space there to afford it.
Super easy and wonderful office people! The whole building I’m in is very clean. And I feel safe going there.
THIS IS BY FAR THE BEST PLACE TO KEEP ALL YOUR BELONGINGS SAFE & DRY! Great staff too!! Great prices! You won’t be disappointed!! They care just as much as you do about your things! Everything you need, they have!! I feel well rested knowing my things are protected!
It’s like the ritz Carlton, only it’s a storage!
Very clean, air controlled and top security. My first tie renting a storage unit and I feel I rented from the best.
I had a very good experience checking in. Staff was excellent and very helpful. Although I’ve only been using the storage unit a couple months, I’m very happy and satisfied so far.
Great service overall, great facilities
I purchase contents of lockers that go up for auction and can’t say enough great things about the people that work in the Duluth facility. They have been amazing to work with, have been great with accommodations, always are extremely friendly… they are just a great team!!!
Very helpful staff.
Amanda was terrific and did research to help me with dimensions etc.
Very well run business!
Ladies in the office are great! Corporate policy is terrible.
Charging an existing client a fee to rent another unit? That is unforgivable. Not fixing a gate for over a week because it is the end of the fiscal quarter and spending is frozen (my observation and assumption)? Bush League. What if the only gate breaks then it's unsecured.
Clearly US storage cares ONLY about revenue and profit.
Horrible!
I paid for a full month and was out of the unit before the first and was told I would not be reimbursed any of my payment. When I rented a unit there a few years ago, I was given a full month payment back and it wasn’t because I paid it in advance, it was because they knew how to treat their customers.
I thought it was a decent pla e good security...can't run, can't ride a bike, or skate board on the premises. My transportation is a bicycle. My unit is in the far back building. IDK. I understand no running biking or skating inside the buildings but outside. Idk the fence behind the back building u can c where ppl com through all the time ig good thing the buildings r locked
We love it there! Are belongings are safe the building is always clean and secure. It makes us feel great not having to worry about anything with our things being with us storage.
It was a good experience and felt like they did everything they could to help me.
Convenient but not having prorated exit is a big negative.
This is a good experience for. I feel safe and secure here. Thank you.
Overall very positive and friendly! Everyone went above and beyond to give us a great experience. Amanda in particular was a gem. Appreciate all her help and kindness!
I have felt very heard and the staff have been very helpful with any/all of my needs. Amanda has really been very helpful with all of my storage needs - super friendly, kind, and follows up with everything! Appreciate all she does!!
Staff was friendly and efficient, units are safe and secure not to mention clean.
Very good. Friendly staff, willing to help. Clean, secure facility.
love the space, clear, safe and has perfect lighting and equipment for the job
Very friendly, efficient, and effortless! I feel very confident in their property and management.
I am enjoying my experience people were kind very helpful
Amanda was amazing! She was very welcoming, gave us great directions and advice. Moving is very stressful, she removed a lot of our worries and work.
The staff were friendly and the entire facility is clean.we have never seen traces of critters. Plus we can get to our personal property very easily.
Great experience
Everyone was very professional and friendly
LOVED the customer service with Amanda. Fluctuation with pricing and availability was a little harried
Personal was great and took there time and informational.
However I felt it is a little spendy.
Professional, helpful staff. Please do not send text message.
Bryan greeted me when I arrived to check out the units. He went over the different options with me, and ensured that I had the correct size unit. He showed me around the facility and where the best place to load/unload our vehicle was. He was able to answer all of my questions. He went over the contract very carefully, whereas a lot of places just ask you to sign.
I also appreciated that we were allowed to pre-pay for a year to lock in the price as we know we will need longer term storage. We have moved in all of our large items, and the unit appears to be a perfect fit. So far, we are happy!
Great company and very friendly
As a newcomer to renting a storage space, I had a lot of questions and concerns leading up to our move-in day, but all were smoothly put to rest either via the US Storage website or Amanda at our site location in Duluth. She was so friendly, didn’t make me feel like a burden for asking questions, and once she learned we weren’t experienced renters, she happily explained everything, including the sections of the rental agreement, very concisely. Then she gave us a walk thru of the facilities/our unit while explaining the unloading/loading process and security. There are several fantastic qualities that stacked up that will keep me coming back to US Storage: 1. Friendly service 2. Indoor loading/unloading vehicle space 3. Trusted security inc cameras, codes, and security personnel making rounds 4. Accessible bathroom for customers near unit 5. Clean and well kept spaces, meaning no burnt out lights or broken latches 6. However you want to submit your monthly payment, you can choose. My preferred is an easy online auto-pay. I’m so happy we went with US Storage Centers and would absolutely recommend 10/10
I really like the security and cleanliness of the storage facility I'm currently using and I feel like my things are in a safe place where it won't be tarnished by the elements or vandalizers.
Good … staff is easy to work with in finding the size unit I needed.
overall good, a bit expensive
Excellent experience, I would definitely recommend US Storage Center to a friend or family member.
Always very warm and welcoming when it comes time to come in and make the payment. Never a hint of disrespect and always very helpful.
Positive and professional.
I'm still having the experience.
Good experience.
Signing up went smooth
Unloading smooth.
Very clean
I appreciated the security and accessibility of the storage unit. Having my belongings in a climate controlled unit was very helpful as was the fact that I could rent for a month. That was a big plus.
I was very impressed with the help, expertise and professionalism I received while working to downsize my storage unit.
Amazing, very happy with the service and quality of the units.
Great customer service everything was explained really well!! Great facility with really clean units and building! Ease of moving stuff in was awesome!!
The staff were kind and caring. The facility was very clean and I felt safe coming and going.
Very nice ppl to work with!
So far so good! The manager I worked with was very friendly and helpful!
I really like it, but I wish there were longer hours.
Great! Very safe and clean.
Tracy is both helpful and fabulous. She made the rental process easy and understandable.
Staff was easy to work with.
Very good receptionist, very good explaining.
So far it has been very good. Staff have been helpful.
Easy and exactly what we were needing!! Amy was super helpful and we will definitely recommend to others!
Delighted! Super friendly staff, easy to rent and really clean and secure facility!
Very helpful, would use again
Excellent service, easy to work with, and very accommodating.
Great! The customer service was amazing. US Storage Centers is the Cadillac of storage centers. I just don't want to pay Cadillac prices when all I have is a beat up Geo Metro.
The service I received on my first day in the facility was excellent, and I have continued to have only positive interactions since then as well. The facility is clean and easy to access, I’ve been very happy and impressed so far!
First class, personal, desire to make it easy
US Storage is great! Clean, safe with professional staff. Highly recommend!
All my questions and concerns are answered
Quick and easy signup including access to our unit. Super clean facility that’s easily accessible and very secure. Close to our house too! Highly recommend this place!
I had rented a unit planning on re-locating. When that fell thru, they were amazing!
Very helpful and friendly staff
Super friendly staff, really clean facilities and reasonable prices!
It's a clean environment to store your belongings and has good security so your stuff is safe. I also think the ladies in the office are great to work with ,very easy to talk to and it's quick and easy to get you in a storage unit . I wont store my belongings anywhere else now.
It was easy, and staff were very friendly and helpful.
Second time I have rented a storage unit here. Very clean, well run.
Great customer service!
Thanks for that.
Dwyer's
Professional, polite office individuals.
Your storage facility is the best I have ever seen . Plenty of pushcarts and lots of space to unload our truck in a temperature controlled environment. Very clean and spacious I am happy to have found your storage when I needed it the most . Even your bathroom in the storage area is luxurious. I will be more than happy to let others know about your storage facility’s .
it was fantastic. I needed a storage unit fast and was able to get one here. it was the easiest part of moving...the access to dollies and the freight elevator to the next floor...my move was exhausting, but the ease and access to my unit made it a lot easier.
Duluth staff is very patient in helping customers new to renting storage understand the lease policy.
The facility is very clean and well secured.
Temp controlled units are fairly priced.
Thank you!
Great! Very helpful and kind
Incredible customer service
Excellent customer service (Yay Amy) plus clean accessible units
Best experience ever!!!! Hands down. Tracy and team are soooo great!!! Worked feverishly to help me out in a pinch then with genuine concern for my situation followed up more than once to make sure I was ok. The Heart in her job is amazing!!!! Thank you. I will be recommending here for my family coming this way if they need storage. Hands down love the facility and staff here!!
Tracy and staff were amazing at helping me through the entire process from helping me to decide what I needed, to personally guiding me with driving directions to the location, including staying late to get me signed in. Tracy’s personality and customer service skills made a very difficult moving situation such a positive experience, it was a true blessing for me and my family! Tracy runs the operation with such knowledge and care just as an owner would. The follow through from start to finish was truly amazing! A Ten star rating out of 5...
Professional, clean, & secure. Appreciate the freight elevator.
Easy, fast. Friendly helpful staff
It was great and easy experience. Thank you.
Loved the office ladies. Amy and Tracy were so helpful. Answered all questions and explained everything.
We have been renting for over 8 months. We are in a larger storage and are moving to a 10 by 5. We find it a safe and clean place, however the 10 by 5 does not have a light overhead just reflection of the hall lights. The larger storage has 2 huge lights, we are surprised that the smaller storage is not lit. I worked there last PM and could see into 2 and a half feet in. Other than the lighting we have been pleased with staff etc
It was good. I used this facility before it changed hands so I was happy to see the changes to the policies. It made a big difference to me whether I was going to rent or not. I love your receptionists/workers.
The gals in your office in West Duluth have been fantastic to answer my questions and make my first storage unit experience run smoothly. They are efficient with paperwork and good communicators! I had tried to contact 3 other different storage places to compare in Duluth MN and none were as prompt or helpful as your staff. Met beyond my expectations! 👍
Excellent the lady’s are very helpful… I recommended it to a friend of mine and he now is renting a unit. Very nice people working there hats off….
Thank you christine Koosman.
Great, always friendly and helpful staff. Tracy is awesome.
Great. Sign up was easy. The facility in great shape. Easy to use.
Staff provided excellent information, very friendly when I looked at the unit. Love the location, set back away from traffic. Clean and accessible. First time renting a unit, outstanding!!
it was great. Amy was so kind and helpful. Service was excellent!
Right from the beginning I was treated with respect and appreciation. Amy from the Duluth store helped me get the perfect sized unit the same day that I called. Once I got to the store she continued to guide me through the rental process and by the end of the day I had a new storage unit full of my things. I knew that it was all very secure and safe from the weather and rodents.
Very good! Staff was very helpful. I thought she went out of her way to find the storage unit I needed.
The 2 ladies I worked with were so helpful!!!! They did an amazing job helping is out!
Helpful, courteous professional
The front desk woman is the kindest woman ever she made the experience over the top 😊 nothin bad 2 say about this place wonderful !
Friendly and helpful staff. Great facility. Very happy to do business with you.
Very good. Everyone is nice and all the units are clean and dry.
Friendly front desk staff, secure entrances, facilities were easy to navigate, prices seemed fair, overall great place!
Very friendly and helpful throughout the rental experience.
The front desk has been great. Unit itself is clean. Elevator works. The exterior door by our unit appears to be open and secured, which is alarming.
So far 100% satisfied. Amy and Tracy couldn't be more professional and helpful. Have yet to store anything in the unit I rented. That will happen soon. Would like to evaluate after that.
I would definitely recommend. Service was great and I got my unit easily.
The staff member that helped me was helpful and answered all of my questions.
Very friendly, honest and explained everything.
Friendly staff, easy process. I just didn't realize until after I paid that it was a 2nd story unit that I wasn't able to pull right up to. And it's expensive given how small the unit is. Also wasn't aware ahead of time that I'd have to buy insurance.
The staff were wonderful to work with and the facilities are super clean and dry.
We have use that facility numerous times over the years. It is clean, safe, well run and so convenient. I love it!
The staff is very friendly, and the units are clean, spacious, and easily-accessible.
Nice facility and very helpful friendly staff.
It’s was great even though ownership was in transition
Very easy and well explained. Courteous and professional at office, especially Amy with helping us.
Your staff was great, thank you.
I loved the company when it was Lake Region Storage. So I have expectations that you will be just as great because you retained your fabulous and helpful staff. Tracy and Amy are gems!!! Please keep it as CLEAN and fresh looking as it was as Lake Region Storage. That was one of the perks that makes me want to store my items in your facility.
Keep the good work and they was very nice to me and my fiance