Kendra is very helpful and friendly. All my questions were answered, and the service they provide is excellent.
Wonderful service and hospitality thank you
So far it has been very good. No problem with anything
Your storage units are unkept, vulnerable, and open to the other storage units with no ceiling closure in the unit.
My experience was stressless and the service was efficient handled by a professional manager who made my first experience wonderful.
I am not happy at all. I just started to rent here and wish I wouldn’t as the rent has increased drastically.
My stuff still in but I am please with the service
We are very pleased with the service we get from Shayla. She is always looking for the best deal for us and we really appreciate that. The location is not really convenient for us but we rent from them because of the good service. Prices are fair considering it's in the metro area. I truly wish they would offer deeper discounts for very long-term renters. If so let us know because that would be us!
People and facilities are great. I'm cautiously optimistic, waiting to see if you keep raising the price like the last place did.
I would recommended this storage to anyone they are very understanding and nice thank you
Really good service I like it
I had a wonderful experience, the service was fast and efficient, and the staff very helpful and knowledgeable thank you
Shayla is awesome great customer service always answer questions in a positive manner 5 Stars
I felt it was safe, clean, friendly, easy to get to, convenient and the price was right.
You roped me in with a special rating of $40/month, and then raised my rates to $73 a month with no prior notification.
US Storage Center *****.
The space was clean and size was what I wanted.
Great service as always.!
Devon is a great customer service assistant!
Mice ruined my property. I moved everything out and no one will close my account
Very good experiance. Online booking and then in person to dot the I's and cross the T's.
Very professional and issue to deal with.
Devon was very personable and informative
Devan was amazing. She actually opened the door for me and was so sweet and knowledgeable
They're very helpful very knowledgeable and it's one of the cheapest places around for for the size of storage unit that I got and I was very happy with my experience
Excellent customer service, very nice and friendly staff.
It's only been a week but I have an excellent experience and I would recommend this place to anybody
I WENT IN WORDING ABOUT MY Property but after speaking with one of your employees she insured me and made me feed almost convinced but went went she gave me a tour of the Facility and how secure the place is I was convinced and happy with everything thank you
Knowledgeable staff and quick and easy to get a space. She showed me around and I saw my space.
A lot of paperwork and a process that is not clearly defined.
So far everything has been great. Your customer service rep in Crystal is great. The location of our unit is great. The only thing I saw was that the unit was dented up pretty good so maybe a before and after report for your customers so they could mark down the damage to the unit before hand. I just took a short video of the unit to cover my butt just in case before I loaded everything.
Very friendly, timely, and willing to work with me to fit my needs which was helpful!
Pleased with every step as I've rented here for about 5 months and I've since rented a second unit for convenience and they have been helpful the whole way. I'm not always an easy man to deal with but the management here has been great.
It was very smooth, though longer in time than it should have taken. The insurance requirement seems to be less than adequate and expensive without much for explanation other than the fact that almost nothing is actually 'covered'. This is just an extra cost and revenue opportunity.
Very good and professional service!
Excellent staff, empowering, & efficient!! Let's do it again!!🤩🥰
Friendly helpful staff good price good location I think it's great
I didn't stay due to the size of the unit!
They was extremely nice and helpful.
I’m happy with my choice to rent storage space here. Thank you.
Great staff, clean, very fast and easy to set up account and get right into my space.
Customer service was great!
I love the quick move in & the pricing
Gina was awesome. Fun to talk with, able to answer questions.
Gina was Amazing! Her customer Service Skills were High Level. Excellence all around
Customer service was impressive during my visit.
Conor & Dustin were careful of my things, fast, efficient, experienced, very pleasant
I will request them when I movie out of storage
Gina, At US storage in Crystal was friendly, hospitable, and conscientious. She was honest and pleasant. Overall five stars!!! Recommended for anyone who needs a storage unit!!
It's quite expensive! But the service has been great so far because the receptionist is amazing! Gina? Sorry, forgot her name, but she's wonderful.
Gina was the best. She was informative but not pushy. It was such a pleasant experience.
Very good. Pleasant staff Gina is awesome 👌
Amazing customer service and very nice facility . They walked me through every step and was very helpful !!
Helpful and very easy to work with staff.
Great storage and nice people that’s work with you
Affordability
Location
Security
It was a good experience.
The gal helping us was super nice and helpful! Really knew her job and was very personable! The location is very convenient for us as we live in Crystal.
Really good everyone is super nice and helpful
The manager is very professional.
The place is nice and clean.
The manager makes sure my needs are met.
I hope to move into a diger unit on the first.
In other words I like it.
Great customer service, the rep explained everything very well.
good service and nice staff
I really liked the woman who signed me in. Nicely professional!
PJ, the manager, is awesome! She really took care of me!
The property manager was great
I had a very pleasant experience and the customer service representatives were very knowledgeable and helpful
So far I have no issues and no complaints. Shayla is very nice and helpful
Looked up storage near me on google. You were the closest.
Clean, accessible, well managed site. Friendly informative initial contact and rental.
My experience thus far has been a positive experience. I Iove that your units are temperature controlled and the easy access is certainly a plus.
Great customer service. Friendly staff. Very informative and professional. Love that place
Wonderful experience, Shayla was very professional and knowledgeable. She went over sizing and pricing options throughly. She was awesome, give her a raise or a paid day off!
:)
I enjoy coming into the office customer service is excellent.
They are very informative and helpful
Shayla was very helpful and outgoing . Her friendly nature and attention to detail made her a pleasure to work with.
I feel you should have A discount
For people who like myself have
Multiple units( I have four now)though
Teri
Shayla was great to deal with! Very understanding to my needs, i already recommended this faculty. Very clean, organized, professional, secure!
I wasn't happy that I was charged a full month from Aug. 21- Aug. 31st and then charged again on September 1st. ????
Everything was good the lady was very nice.
Great customer experience by shiella. I definitely recommend a friend to u
US Storage.
So far so good! PJ and Shayla are awesome to work with! Impressed with cleanliness of facility.
It was a fast and easy process. No strings attached either. I'd definitely recommend to my friends and family.
We actually have storage at one facility and our car at another. The employees at both were kind, helpful and a joy to work with. I donated to the cancer fund at both, I think that’s amazing. I will highly recommend you! I can’t say enough good things, no negatives!!
It was great I left a review on your website Shayla was awesome very professional, great customer service I would definitely recommend to a friend
I was greatly impressed with the service that we received and was very happy with our experience.
Fabulous! Shayla is FABULOUS! She knows her stuff & she’s extremely pleasant to work with. She’s the reason I selected US Storage
They have been so accommodating and it's very clean.
Awesome! Great customer service! Clean and big storage space! Love it!! Would highly recommend this place to friends and families.
Very professional, very personable also
This place is really good. They have good customer service, nice and clean Facility. Good place to keep your things.
Very professional, efficient.
Great! Shayla was remarkable and the facility is clean, safe, and professional!
I felt very welcomed. Team member was very friendly, helpful and thorough.
Friendly Staff
Clean
Indoors
Shayla chatman took time to explain options and was very polite and friendly
the experience was hassle free and i appreciated the good customer service.
I feel that it has been a pretty good experience so far , good customer service, nice and respectful the two young ladies at the crystal location were excellent PJ and the other lady I can't remember her name but I they were attentive, knowledgeable and most importantly honest that says a lot about their character and integrity it is refreshing
I was very happy with the concern and effort your staff showed towards me on my visit. This is consistent with how your staff has always treated me. P.J. and the older gentleman that worked there have always gone above and beyond expectations for their job
It was great! Kayla and PJ were super helpful and awesome to deal with. Made you feel like you're just visiting a friend! :)
Positive, current broken door is a bit annoying since one cannot resecure unit.
I have rented from you in the past everything went great this time as well everyone in the office was excellent with the service I would recommend this company to anyone
Thank you
Working with someone who knows the business was friendly and professional made the transaction very smooth and successful for me. Shayla did a great job in following through with a return call the next day which made me come out a see the storage space!!
Thank You, J.R. Robinson
It was a great experience all around and the on site person was wonderful too!
I will not go even where else I love the experience I had when
I applied.
The place is nice, the staff are helpful answer all my questions highly recommend.
I really felt comfortable with the staff, down to earth, and professional.
Shayla was very nice, informed and we are happy for the price we negotiated.
Wonderful customers service
Fine, unit smells a bit musty. Otherwise it is great
I’m very happy with my experience with US Storage Centers so far. I liked Dan and Yury, and the unit will meet my needs perfectly. Thank you!
Very happy with the service
From what I see it’s much better than others yet I haven’t not started fully operation, but you’re better since my last research was done with in the Minneapolis.
Your facility is kool and quiet a very good reception from your officer in charge.
I used to rent here when it was Trojan Storage and I loved it. Dan is an amazing employee there and super helpful and understanding. I needed a storage unit again recently and when I realized it wasn’t Trojan Storage anymore I was skeptical of getting a unit there again until I realized Dan still worked in the office and everything was mostly the same. The prices are definitely higher than Trojan. The one thing I found weird was that the 5x8 I am renting for $70 or so, I got for $45 when it was Trojan and when I inquired about a 5x9 with US Storage Center, the price was $99+ whereas a 5x10 was significantly cheaper. It didn’t make sense and the 5x9 should have been at an appropriate price as it was the one unit I had wanted. Anyways, everything else was great and the same (facility and staff wise) so I am pleased and would recommend US Storage Center, but I don’t think I’d be able to boast about great rates anymore. Just the convenience of location, security, and indoor storage vs outdoor.
Very pleased with the professional yet personal help with renting a unit.
