The lady helping us was awesome and super accommodating. Thank you
Liz was very informative & helpful answering my questions. Storage units very clean!
I am very pleased with the service I received on the phone, and when I visited your facility! Outstanding customer service! Access is easy which I really appreciate! My only recommendation is that you have more than 1 cart available when adding or removing items from the storage unit. I recently had to take some boxes out of my storage unit, and I could only take 1 box at a time (some of them heavy) because there was no cart available. Just something to consider.
Staff was friendly and helpful.
Staff is great. Helpful, friendly and knowledgeable.
Units and facility are always clean/well kept.
Facility is very clean and secure. Very capable and friendly staff!
My initial visit was with Liz who was very knowledgeable and friendly. I ended up not being able to use the locker as my boat was 3" too long. Thanks to Liz and Gene, they got my money back. I would recommend your storage facilities any day.Ron Burke
It was efficient and very timely and helpful
I enjoy visiting Gene in the office; I now have 3 units. It will work until I get a place to live.
Experience is great. Wonderful staff. A little expensive though
Great. No problems. Very friendly people working their
Enjoy the personnel and my space. I have units since I think 2013. I feel that my stuff is safe and secure;
The customer service and welcome I felt as a new customer to the area was second to none. I was so thoroughly accommodated. Very friendly.
Thank you, they saved me during my move!
Very helpful and professional, and the only storage unit business that answered their phone! Very pleased with our experience!
Gene and Liz have been excellent, and the facility beyond expectation! I love the covered aisle ways, meaning I don't need to worry about battling the weather when I want to access my things.
I am locked out of my storage I signed up for automatic payment n I can't get in 2185130459
I love my belongings being in a gated facility!! We've been in and out several times with no issues.
Excellent service. Excellent experience every time I call or go to the site.
Very informative and answered Al questions. Security was important.
excellent service, superb facility
Great experience! Very knowledgeable and friendly staff to work with!!:)
Very comfortable and the staff was terrific.
I had a good experience at the site in Brainerd, MN. The contact person was knowledgeable, friendly, patient, and efficient. I recently rented my space.
It was so easy to do, Gene and Liz were so helpful!
I haven’t even stored anything thing there yet, but so far everyone has been great and very helpful.
Gene and Liz were very helpful in us getting our storage locker. They were very knowledgeable and helped us through the whole process.
The staff was very helpful. The facilities are clean and security appears to be very strong. I do have some concerns with portions of the language in your contract
Great. Clean facility, excellent employees.
The CS is amazing. It’s the pricing I have an issue with but that’s the marker. Cheaper places a short drive away but I already had stuff there. They hooked me up with two more units hopefully short time.
Excellent service. Very helpful. Clean and dry rental units. So happy with this facility that we are repeat customers.
Liz and Gene at the Baxter location were very responsive to our needs and went out of there way to assist us. I needed multiple units and the situation was very fluid on moving day. They were very helpful in making sure I had units available to me.
My experience was excellent. Liz and Gene were so helpful, professional and efficient. They were a pleasure to work with, and were very accommodating of my last minutes changes. The facility itself is very clean and secure.
very satisfied! Friendly and patient sales staff.
Very easy to access the gate worked well and love the climate control
Gene was so organized and came through when we needed a larger unit at the last minute.
Gene gave very good instructions. He was very pleasant to work with. The facility is nice,clean and secure
Gene and Liz were extremely helpful and very professional. They notified me when a space meeting my needs became available. They timely provided the documentation needed to secure the space and were very accommodating in reserving the space. The facility seems top notch and very secure.
Great experience! Gene was very helpful and friendly!
I was well taken care of.
It was a good experience and I feel good about the safety of my items here because of the great security. And the units are in pristine condition.
These people are so GREAT to deal with -&- friendly - 10+ **********-&- Liz & Gene in Baxter are AMAZING -- so helpful, THX SO MUCH for your AWESOME SERVICE👍
Great staff. They truly care about customers and the experience they get while there.
Great to communicate with.
Very helpful.
Outstanding customer service
Liz, in the office was very pleasant and helpful with questions. I love the option of being able to roundup 50 cents a month for cancer research. It may seem little but it really does add up for a great cause. The unit itself was clean and has it’s own alarm system. Love that feature. Definitely recommend this facility!
Excellent n the best service.
all done by telephone and painlessly
Great service from Genevand Liz! I was a bit disappointied when the rental price increased.
So far so good. Gene was very patient and answered my question and showed and explained everything to me as needed. And liz has also helped me out to with setting up mu unot and any questions i may of had.
We worked with Gene to understand the process and to review the storage location. We found Gene to be very helpful in this rental as this was our first time in renting in a storage facility. His knowledge of what we had questions was wonderful.
Friendly staff. Clean facilities. Nice place.
Gene was professional and helpful. Very simple process.
Very good experience. Both Gene and Liz were a delight to work with.
Liz and Gene are Amazing! Eager to help find what I need!
Excellent!! Great customer service! I will definitely let people know!!
Gene was awesome, just moved here from Las Vegas, if I had a business I'd hire him away from you.
Your facility was fine I would rent again in a minute. I picked you over KO storage because you have a person on location. Thank you for that. Mark Scheffler
We had an unusual situation that was spur of the moment because of my brother’s buyer’s failure to close on a house transaction. My brother and spouse needed a place to store their belongings quickly. Luckily you had room and were very courteous and professional in your dealings with them.
The billing was also an issue because of their lack of internet and the people there were able to bill through me and again were very professional!
The manager at the Baxter,MN location was super friendly and helpful. Prices are a bit high though imo.
Very good. Very helpful and kind people.
Elizabeth was very helpful and she was the reason we decided on using US Storage. She was very knowledgeable and helpful!
Very good check-in experience and very clean facility!
It was great and very helpful!!
The delivery was prompt and efficient. I was pleased with the service, friendly staff and setup for moving my own stuff.
Neat clean facility with friendly staff
Staff answered questions and help facilitate the timely rental of a unit
Great experience. Very easy and Gene was most professional and helpful.
Friendly staff. Very good service!
Gene was super friendly and helpful! I would highly recommend this facility!
All of the staff was very helpful in explaining the process of storage rules etc. I was show how to use key pad to enter and exit the facility. I purchased a lock to assure that items could not be stolen.
We greatly appreciate the safe, secure, locked, gated, clean, monitored facility; pleasant helpful person on site; convenient hours, convenient access and location; and convenient online communications.
We have used this storage facility several times over the years, we’ve recommended it to our family and friends, and we would gladly recommend Liz and the crew again!
I think Gene is fantastic! This is my second time using this storage center on 371 because he is so wonderful!
Excellent storage facility - well run.
You were very helpful polite and caring. Thank you
Staff was amazing property is amazing and very secure.
Great experience with this rental center!!!
so far so good. nice facility. great security. would recommend to any and everybody
Excellent customer service. Friendly, prompt, thorough, and conscientious. Facilities are secured with keypad entry and exit gates plus individual alarms on each unit. Service and facilities are so trustworthy that I upgraded my unit from a 10x10 to a 10x20.
I have nothing but good things to say about my experience with the Brainerd, MN location. Liz was super helpful and patiently answered all my questions and quickly returned my phone calls. I appreciate how secure the location is and how everything was explained. Liz even came out and scooped away the snow in front of my unit on a very cold day. So glad I chose US Storage!!
I have not yet moved in, but my experience communicating with staff has been wonderful!
Great customer service. Everything was explained and walked through completely to make sure everything was understood.
Always positive with the exception of the rent increase. I am downsizing to a smaller unit.
Great experience, very friendly and very helpful
It was convenient and staff were kind
It's been really great so far.
Gene and Liz provide the best customer serve ever!!!!
It was great.
Everything was explained and everyone was helpful an great to talk too.
Easy and professionally managed all the way around
I felt very welcome and heard when I called US Storage Centers. It was my very first time using a storage unit and I felt like I was aware of what I was getting into when I signed the contract.
The customer service was great, the gentleman who set up our account was very kind and when asked for a space, he called us as soon as one was open. I absolutely love the security that US Storage provides and I feel completely comfortable with leaving any storage items in my stall, knowing that they will be protected via the gate, cameras, and security systems. I wouldn't feel that way about many, if any, other locations in the Brainerd/Baxter area.
Gene was a absolute expert in solving our storage problem.
When a unit became available we rented immediately.
Because of Gene I will recommend US Storage to everyone.
Thanks!
I'm very happy I got a storage unit with your company. I don't like how the lights don't stay on for very long though. That is my only complaint.
Very helpful, great customer service.
The service at the Baxter location was great - they were pleasant to deal with - it was a positive experience all around
Great facility and Excellent service by your very knowledgeable staff, thank you! All questions answered. We were shown how to use the facility and found it to be very clean and well maintained. As a property manager by trade, I can see that this facility is very safe & secure. The staff members we met upon our visit seem to me to be the best insurance a
person could have. We were impressed.
The staff at the north Brainerd location are exceptional.
Very helpful and great to work with! Jean and Liz were professional and knowledgeable. Definitely would recommend!
I was cared for in ways I really appreciate. It was obvious that my particular situation was important to them and that they wanted to make things as easy as possible for me. The fact that they stayed a short time after hours to do so was terrific and above and beyond.
Nice facilities. Everything works well and is modern. Easy to deal with and great customer service.
Great people! Answered all questions. Got me into my storage quickly.
Always delighted with the excellent facility. The cleanliness and service are impeccable. Easy 5 stars.
Very friendly and knowledgeable. You all worked hard to take care of my unusual situation.
Gene an Liz are very professional and very informational about the storing and protection of my property. Highly recommend this company.
Management/staff were very welcoming and helpful. Facility is very secure and clean.
I spoke with Liz at the Baxter location on Hwy 371. She was very professional and helpful in our rental needs. I would definitely recommend this location to anyone looking for a storage unit.
Friendly, professional service from Gene and his co- worker. Facilities are immaculate. A++
Friendly staff and kept up well!
Good I needed a storage urgently and I found them online and did everything online and went and picked up the lock and was done
The staff is friendly and very helpful. The storage units are clean and super secure.
Great experience from the beginning. Friendly and informative staff. Beautiful facilities that look brand new and very well kept. Nice security and perfect location. Impressive facility.
We have been very pleased working with Liz and Gene. They have been very helpful and pleasant in this crazy moving process.
Great service-and terrific attitude from Liz! I rented 2 more spaces and prepaid 3 months rent
Everything was very satisfactory.
All we have done at this point is rent the unit over the phone We wont be using it until April 30. To this point we have had no problems.
So far my experience has been wonderful very polite workers
Great customer service very happy with my experience.
Awesome, everyone was very informative and reserving as well as signing paperwork was quick and easy.
It was a very positive experience because of US's knowledgeable and friendly staff.
I absolutely love my experience. Everyone is super nice and personal and the units are super secure.
So far so good. The amount of “feedback” and surveys they send you is excessive
Friendly and polite service.