I want to know why one of two units I rent is $180 and the other is $99 . I’ve rented there for 10 years? If I could do a better deal that would be better for me and you.
At this time I feel positive and I’m looking forward to that continuing. Adam Powell signed me up, explained everything and answered all my questions. One month I’m a fan
Excellent experience and good customer service.
The service was very good thanks guys
I have a high demand for storage, (9 large units split between extra space and public storage totaling over $2,800 a month). Unfortunate considering I moved to Waltham and intended to rent several units here. Regional manager should reach out to retain my business.
Had a wonderful experience with the manager mahmood. He mad the entire experience extremely easy and enjoyable
Wonderful , everything is lovely and I feel safe with my stuff being there and they are very welcoming , I'm very glad I picked us storage 😃 very clean and i havent had any problems, it's nice when it's headache free .
The manager at US storage in Waltham named Mahamood Jagwe gives services with kindness,he’s polite and handles our matters with integrity.He makes us love storing with US storage..rate him 5 stars
Very reliable & professional very happy with Service
Very easy and great location
I found the process in getting a storage room was easy and convenient, and the price is acceptable.
Everything was going smoothly until the check-in day. The manager of this facility is an awful person. When asked about something he did incorrectly, while unapologetically admitting it, he said, "...if you don't like it, go somewhere else for your storage needs..." A threat to reject our reservation to cover his incompetence. We stayed and swallowed our pride since we had all our stuff ready to be stored and no other option was available. The rating zero is a reflection of the actual experience at the location. Phone customer service has always been helpful and supportive.
Very helpful service! I would definitely recommend to friends and family in need of storage space!
Wasn’t bad code didn’t work and had to come back to make sure. Two days later still didn’t work
I just started 2 days ago. So far so good. Ask me in a month.
The experience was very good. No complaints
It was a great experience! Mahmood was exceptionally helpful in finding just the right unit for my needs. Because of a recent injury, I needed a unit with a door that swings open, rather than one that lifts up. He found one with easy access and was very proficient getting the account set up. I’ve rented from other companies before and none of them can compare to the personal attention that I received here.
Kim is bad experience in your company he has no customer care he goes in customers phones and makes his experience nice try investigation on him.
Horrible experience feel like was huge scam Muhammad talked to us like we were stupid asked him to give me a price quoted me then after charging card said something totally different
To be honest , I Ike the facility a little bit cold in there and wasn't very happy with the hike in the price of my storage unit after such a short time of having it when my rate changed dramatically . Just to let you know . Hope it doesn't happen again to me .
The manager of the facility was excellent. He helped us pick a unit that was smaller, cheaper, and close to the entrance, promising us that our possessions would fit in well. And they did! Thank you Mr. Manager for your help, I wanted to send you a compliment but in the midst of moving I have lost a lot of my important papers. If there is another way to pass on this compliment, let me know. Thank you Tony Alcorn
VERY GOOD. i LOVE THE AFFORDABILITY AND THE EMPLOYEE WAS ABLE TO FIND ME A UNIT MUCH CLOSER TO THE FRONT DOOR...
I had an excellent experience
I feel good. Mahmood does a fine job
I think this is my third or fourth time at Storage Center. I did not appreciate the rapid increase in fees last time. I had to leave because of that. TZ
I initially had a good experience moving into the unit.
Once I was moved in the billing problems started. They overbilled me for the first month and billed me for the second month which was supposed to be free.
I had to discontinue the autopay until I have to go in there and have them call the manager who is out of state to get to the bottom of this mess.
I am very satisfied with US Storage Centers services at 115 Bacon Street, waltham,.MA 02451.
Really helpful guy at the front desk!
Having a good experience with storage facility and staff .
When I arrived with my contracted moving crew, I signed the contract for my large unit, then went to unload a semi-truck full of household goods into the unit (after my multi-day, interstate move). We found the unit full of someone else's belongings.
There were no other large units available at the US Public Storage Facility. They didn't even have other multiple smaller units that could be combined to fit my goods.
I scrambled to find an alternate storage facility nearby, while I had a driver and moving crew waiting, on the clock.
I'll end up paying three times more over the next year than what US Storage quoted -- and did not deliver.
Luckily, a nearby Public Storage unit was available, and clean.
I had a terrible experience with US Public Storage. I will never use them again, or recommend them to friends.
Convenient location, nice staff.
The location and set up of the units was not ideal, including the lack of lights in the units. The rest of the experience was very positive. Big shout out to Eric who handled the whole process the day I moved in - been looking for a way to share this feedback publicly.
Our experience has been great - the staff has been helpful and friendly throughout the process of booking the units we rented.
Loved it good customer service, and very helpful.
Great staff! Facility is well maintained and surveillance is 24/7. Highly recommend.
It is very convenient. The customer service was excellent. Thank you for your help. Be blessed .
Waltham estorech mipreferido loselecino es elmejor
Horrible ro be honest. The front desk guy was cool and helpful I gave him a good rating but over all horrible they shut my account down and I'm waiting to hear back from someone about being reimbursed my money from the 10th to the 1st of Feb, please call me at
I have been very impressed by the quality of service rendered to me. Thank you soon much.
I'm an 84 year old man. Realized immediately after paying for first month that I would be unable to use the locker. I didn't have a lock yet, and I was not given a code that would let me in the building. I returned the same day and asked for refund. I was told it would take a few days. 3 days later when I went back I was told that the home office refused to refund my money.
It was quick I was very satisfied with my storage unit the guy Eric was very nice we love you
Eric Murray (property manager) couldn’t have been more accommodating. Eric helped to made my move easy and time Efficient.
Thank you Eric 👍
Eric was very friendly and helpful. He spent a good half hour with us and answered all our questions.
Excellent customer service, courteous, responsive and professional staff.
The staffs are very nice and helpful. storage is very clean.
I loved Eric's service, he is very attentive and polite!! The space he got for me was exactly what I needed!! thank you very much!!
Renata Dias
On the whole very good.
My main problem is getting rid of junked items like old furniture.
You need a large dumpster that is easily accessible, not what you currently have.
I felt welk taken care of by a proffessional. Eric was the guys name. I came in close to closing time but he took me in with all the stress Ihad experienced all day. I had extremly good reception fron Eric.
I love the way they trying to resolve the problem
Well, it was a very good feeling, n I’ve already recommended my friends about your company.
Thank you so much for your service.
Irene
I had a good experience, was well attended to and got a good discount 👍
Eric was very kind, knowledgeable and accommodating in showing me the facility and helping in all ways. Facility was clean, appeared to have excellent security cameras and my unit was cleaned out and ready as promised.
Its good but it’s more expensive then it used to be
Process, quick with ease of use.
So far so good!
Mohmood is very good at his job as property manager. He’s a good assett to your company.
The warehouse seems to be very well maintained, secure and organized. It gives me some peace of mind I have a safe place to put my stuff away.
I haven't been there long enough to have an opinion
Mahmood helped us out immensely! Location and storage area excellent, a gem, lots of space, very clean
The experience at U.S. Storage was great I was able to unload and put my belongings in my storage with no problem also the manger was straight and forward to the point.
Mahmood was awesome! Very clean, accessible lockers, great prices, easy parking!
Quite pleased. Everything was clean, well lighted, excellent value for the cost.
Your service is good and the respect you show to me always makes me to feel comfortable with you. I'm always tell my friends about your good service. Keep up that goodof service we always be yours. Stay safe
Great staff.
Always big help with how to use facility.
Best storage for quick and easy access to belongings without a hassle .
Mahmoud was very kind and helpful.
Manager was very helpful orienting us and helping us move in.
For the post part, everyone was helpful. The only difficulty I had was always speaking with someone different. It would have been more helpful if I could have had one contact person through this experience.
Thank you!
Everyone at the Waltham location was great to work with.
It was very quick and easy to get a unit. Your staff is very helpful and awesome
The greatest experience ever
It was good and a nice price.
Great customer service, friendly atmosphere, and very knowledgeable representative. Will recommend to family and friends. Thank you for having integrity.
I was very happy with the service from the young lady at the counter and would recommend your facility.
does everything you want a storage center to do.
it was easy to do everything online witch a make its very convenient
Easy and great place. I love it.
You have been wonderful. Thank you for everything.
Your service is greatly appreciated.
Simple and friendly service, and reasonable rates.
The experience I had here was great. Mohmood helped me move into my unit and explained how things work very effectively and thoroughly. I was surprised by the insurance fees since that was not mentioned prior but nonetheless important and helpful. Sarah was also very helpful when I first arrived I appreciate all the help.
Excellent
Down sized from 2 units (7×12) to 1 unit 4x6.
The staff was exceeding helpful while I tranfered my construction tools and equipment.
Highly recommend your company.
my experience was a very good interaction with a great team of staff members.
Always helpful and would recommend this storage facility. Staff is wonderful!
I like the people they're very friendly and very helpful.
The staff was very courteous, had correct information, made it easy to rent a space.
Satisfied, I got the size unit I was looking for.
Very positive experience. Mary was super helpful and friendly. I’d highly recommend your location to anyone.
Very friendly and professional!
Excellent!! The guy who helped me was so nice & patient. Willing to show me a couple of different units. He made a stressful situation in my end much much easier!! I can’t thank him enough. His animals were S.T. Thank you MELISSA
The best customer service ever I will for sure recommend them to everyone !!!
Mahmet was very helpful setting up new additional unit.
We loved Tye, she’s extremely knowledgeable and we could tell she takes pride in her facility.
superior performance I would rate customer interaction an 11
I felt very lucky to had find you as my storage place...
It was an amazing experience! Very good people that work there!