Very good, I like how clean the unit was. Could use more lighting 😆😆
The clerk was friendly and helpful in answering all my questions
Staff was very professional kind, and courteous. I would definitely recommend this storage facility.
I think your manager is doing a great job. However, I’m a little disappointed how you keep raising the monthly rates every year.
Great! We like the gated entrance and it’s always very clean in the facility.
Easy to check in. Friendly service and very clean.
I am so disappointed tented large unit with the quote price of 45 $for two months then it sky rocketed to 135 now it's almost 320 this is insane I need the unit for another 3 or 4 months. IS THERE ANYWAY WE CAN work something out meet somewhere in the middle I'm a single mom of 4 little ones and everything we own is there. I COULD EVEN DOWNSIZE if possible.My email is
[email protected] if you could get back to me with a reasonable price I will set uo direct payment every month so the payment is on time.also the middlwton manager said she was removing the late fee of 40 $ it was never taken off my bill after promising to correct the issue.I had called and left numerous messages for a call back. Th3 system was not working properly and I was trying for two nights. I'm sorry Respecrdully ,Carmen Higgins
The increase in price is ridiculous!!!! From $23.25 to $60!!!! Might look someplace else u less we can make an agreement. That’s way too much of increase!!!!!!
The staff at the Middleton, MA office are very helpful.
All good. When I have had an issue they have quickly resolved it
U sucked me in with a cheap price and then raised that price by like 75%. At least the other places are honest about the price from the beginning
It was good at the beginning $89 a month just to get you in there now they went up to 140 dollars a big jump big jump I don't think it's worth it but it's your building it's your property
Awesome! Drew is the best, so professional and helpful at all times
The facility is fine but the constant and excessive and unpredictable price increases are ridiculous— specially when the same unit is advertised online for 1/3 the price. Should I really have to move my stuff every few months in order to keep the same price??
People are very nice just not very happy about price going up pretty quickly after I started renting , but I know everything is quite expensive
I’m being charged the insurance which I didn’t need. And my rent went up after being there for only 6 months or so. And almost doubled. I plan on leaving.
Everything was great until 3 mos in...increased my bill by $40/mo? We "had" a deal?
It took over 5 months for a refund that is terrible for such a large company
Great and easy experience. Would return when needed in the future for storage
The facility is very clean and temperature-controlled, the staff are very friendly. I would highly recommend them to anyone who has storage needs.
Friendly, courteous and willing to go beyond to help and satisfy a customer. I have used other storage companies and this one is by far the best and the most reasonable.
We appreciate Drew with his response and help in getting our two Middleton,MA storage spaces.
Great! Drew made everything so easy. He was wonderful!
Excellent facility, good staff, clean, dry and secure, what more do you need?
The beginning I will give them a 10 and then the price kept going up and up and up
Overall xxperieice was positive. Facility is clean and well lit. Only issue I have had is with the frequent price increases. Two price increases within a few months is unaccepible. I was told it would be at least 6-8 months before any increase. This is done at Corporate. The staff at the facility are nice.
Would have been a 10 but recently my storage took a huge jump which is making me think twice of keeping one we are new to the area and not sure it worth it
The personnel are always friendly and helpful. Area is always clean and have push carts for use.
I am still there your doing good
Kelly Pati was great, very helpful and she is a hard worker. However some of your corporate terms and fees are outrageous. The rent is constantly fluctuating. The fees recently went up and we were not notified. The rent went up and we were not notified. We would receive tons of statements in the mail and emails. But when our rent recently increased before the new year we were not notified. A new employee started working there and I personally feel he is lazy, and a little shady. We made payment prior to November bringing October rent current. I explained to this employee. I knew I would owe for November's rent but I explained that I would need the lock removed. When I arrived that evening my access was never been updated for me to entrance to the Building, there was not going to be anyone in the office Sunday. I called the call center and the said they could not update my access. So if my unit was available I was never able to get in for those days I was current. Prior to this employee I never received a call from anyone asking if I was making payment. He would call and as if I was making payment, very aggressive with all the statements you send.
Expensive And I am frustrated with how much the price increase is every few months.
Great place with great management
Great! The staff is friendly and knowledgeable, and the facility is nice! I'm very pleased with them and happy I have a place to store my items while I'm at school.
Clean and approachable facility. Convenient location and access. Staff was always friendly and helpful. Thank you for a great experience!
The staff and facility are great, but the company policy of increasing rates on units that are long term rentals is awful!
I didn’t appreciate the huge markup in monthly fee. Drew at Middleton did take my complaint and got back to me promptly with somewhat of a decrease.
The team at US Storage, Middleton, MA were always pleasant, helpful & accommodating when I had questions ir concerns. Living in another country, it was difficult to coordinate move-in & move-out arrangements for my daughter’s belongings with her school schedule, but they were really understanding. I will continue to use them for our storage needs. Thank u to the team.
The facility is really well-maintained. And the employees are great. But I think that doubling the price of your monthly storage is ridiculous. Going from $90 a month to 190 is insanity. I will be selecting a new facility as soon as possible.
I have had a great experience with the staff at the location. My only complaint is that there was no grace period for a missed payment. I thought things were all set and then next thing I find. I have to pay a bunch extra just to get access to my stuff after having paid regularly on another unit for a couple of years.
Very easy and professional
Very professional and the place is very clean
Very positive and staff is very helpful. Location is clean and well lighted at night.
I am grateful to have a place convenient and secure for me to leave my belongings as I search for new home!
The staff has been very helpful as well when I needed to change units or add units.
The price increases I feel could be more reasonable but overall I am happy to have found US Storage centers .
It’s very helpful that they accept items in site you don’t need anymore and donate the proceedings to charity .
Very easy and very friendly workers
Overall, it’s been a solidly positive experience.
Pros:
- The site manager is fabulous.
- My unit is spacious and solidly built.
- The building and site are clean and well-maintained.
Minor Cons:
- The online payment window is between the 1st and 5th of the month unless enrolled in autopay.
- I’m unable to unlock the bathroom with the app.
I like the facility and the people that work there. The only problem that I have is with the increase by a $50.00 which I think is kind of high. If I
increased my prices with my customers by that kind of margin I'll lose them.
In hospital for a month. Called and wanted to make a payment and by time I got back to work and made money for my bills .us storage wouldn't take it unless I was making the whole payment. Owed 2 payments and wanted to pay one and next couple weeks making other one. The only thing I got was charge upon charge all set will be out as soon as I can. Not good customer service. Never heard of a thing.
Always a very helpful staff at the Middleton, MA location willing to help out in any way.
Kelly is always helpful with any questions. I have been a customer for a few years now and always a solid place to rent. Clean and competitive prices. I would say maybe there could be a discount or some incentive for repeating customers. I do like the one free month if a year is paid in full however maybe something else as well? Regardless great facility and management at office are always nice and helpful.
all good except the very steep increase in price. planning to move out in a few months and find somewhere less expensive.
Friendly and helpful staff. Convenient location. Prices are a bit steep.
Smooth process, knowledgeable and friendly staff. Very clean facility.
Excellent overall. Especially excellent office staff and management.
Very easy to work with the staff
Kelley Patti has been very helpful .
Not the most pleasant experience. Very pricey. Fees are excessive, particularly at set up. Being in the middle of now where on the third floor where you can get lost very easily also very annoying. Elevators closest to my unit spot on the third floor not always working and causing further issues. Likely will not use again.
Not a fan of your price changes. Would still be there. I keep a local storage unit for business stock.
The manager at my location she is the best. We really appreciate the service she provides to us.
Thank you
Place is clean and easy to get to and easy to pay your bill
Kelly was wonderful the contact person she went above and beyond
Great all around from point of contact, to move in, to move out, all went VERY well.
Great. At that time, price and terms were reasonable and staff I spoke with were friendly. I dod not rent from you due to location too distant.
Thank you.
It was fine Just had to lower my monthly COST every month.I don’t have a lot of extra revenue
Great. Very confident about the service.
Not happy about my rate increase that I was never told about
Very satisfied because I was moving after living in my house for 48 years
Kelly was super helpful throughout our entire stay!
Staff was helpful and accommodating
The staff at the front office are always friendly and work quickly and efficiently whenever I go in to make monthly payments in person (our preferred payment method) Experience has been very good overall - we have had no problems. I would like to recommend, however, that the storage spaces put lighting in the actual space so customers can better see their items and it is safer that way
Did not appreciate such a large rate increase so soon.
Clean and very friendly staff also very knowledgeable
Excellent service and easy communication clean safe facility.
There are a lot of things that you do exceedingly well, beginning with the professionalism and responsiveness of your staff. However, I went to move out and you can no longer lock the doors in an open position. So, each trip in and out requires the reentry of a code. For two hours, you enter and reenter a code. Whatever the issue is, it cannot take precedence over making moving in and out easy. For this reason, I would not recommend your storage facility.
Your facility is very clean and well kept. It is easily accessible and suits all my needs. My reason for giving you a 7 out of 10 is because of the price hike that I just noticed in my bill. My bill went up over $50 with not advanced notice. I will be calling to check on this. Other than this issue I would have given you 10 out of 10. I have recommended you to several people.
The overall experience is fine but a large price increase not so much
Very clean and safe. Easy to get inside and check on your belongings. Every time I had to deal with personal they were friendly and helpful.
Everything went
fine. I turned in my unit 9/22. Didn't get a receipt but assume all is handled.
I love my storage and where is located near me and the people I come in contact with I feel very comfortable being there and and help you know crap too many times on the price because I’m a senior and I can’t afford it anyway thank you
I didn’t like that I signed the contract for $210 a month and then all of a sudden the price went up to $270 a month I have auto pay and I’ve been renting the unit for around one year.
Automatic Rate escalation is inexcusable
So far so good no complaints. Staff at the office are wonderful and friendly.
Was very good. Clean and helpful.Location was excellent. A bit pricy. Only storage. Facility with large storage around.
The facility and staff were great.
Very good. It was convenient and the staff was friendly and helpful.
All Good, staff was over the top friendly...
1 thing that made us go hmmmm, upon canceling storage insurance
(yes; within cancel guide lines) corporate refused to refund our money.
not a happy moment.
Extremely courteous & helpful employees at the Middleton, MA facility,. Always asking if they can be of help.
Great, affordable and secure.
Everyone is always polite and always helpful and nice. The two female workers that work during the day time in the office are terrific and so nice!! Always ask if there is anything they can do l to help and more! Ty
Great service - very helpful
Tammy and Kelly are the greatest. They know the business and they make you feel warm and welcome. Very nice people. And helpful too.
Cheryl and Dick Poholek
Very clean. Very convenient to get in and out of building. Great customer service👍
Everyone, especially Tammy, has been extremely helpful with all of our needs at the storage unit. Tammy is always very professional and super pleasant. We've had billing concerns and Patti Kelley has been great to work with also.
We're very happy with the team at US Storage in Middleton!
Easy access, reasonable rates, clean and secure facility.
I had a good experience renting a storage unit from US Storage Centers. Everything was very straightforward and easy. My calls were answered promptly and I had no issues.
So far so good. The girl that signed me up was amazing and so far rates have stayed the same
I started renting early June and 4 months later my rent went up with me not knowing just not right
Excellent. Clean. We'll lit, secure, great staff.
Kelly/Tammy are outstanding. Interaction with the corporate level was
lousy, no can do rules and attitude
Excellent. Clean. Very helpful staff.
Concerned about a 20% rent increase. I was shocked and didn’t anticipate that 4 months into my rental. I guess I should have asked upfront about rent increases when I rented but that seemed like a very steep increase .
I was very happy with everything! The front desk help was very helpful. I liked my storage space and I thought the price was great!😊
Excellent. I really liked Tammy and found her help valuable. She anticipated problems and was there to provide solutions when needed. The other staff was great too, but Tammy I remember in particular.
Good experience, convenient and friendly service
This place is great... thanks to the two women who manage it. As long as they are there with their caring words, friendly smiles and fantastic management skills... I will recommend usstorage middleton.
Very happy. Office staff very helpful. Already recommended you to a friend. And would use US Storage again but now out of state. Thanks!
Very clean. Quick to sign up or close accounts.
Excellent experience. Tammy and Kelly were fantastic, always lending a hand and were very communicative and helpful. They were great.
Staff is great !! Grounds are clean, climate controlled, plenty of Secuirty and reasonable priced.
Recommend highly !!
After dealing with Public Storage, and Cube Smart, it was an absolute pleasure to deal with Kelly and her associate that works with customers to give the greatest experience possible for the customer. US Storage prices and access is also very good compared to the competition. This business has great customer service which I as a consumer greatlyappreciate.
I have no complaints as yet
It was very easy to use and the service was excellent!
Everything has been great since I've rented the space at US Storage. The building is clean and presentable.
Good place to use for storage. Lots of affordable size options and the facility is clean and easy to access.
Staff very helpful and pleasant. Good experience
Smooth transaction. Extremely helpful staff. Clean bright facility and great location.
We have had a storage locker the at the Middleton location for the past four months. Tammy has been excellent in assisting us with finding the proper locker for storing out equipment. And when we needed to change lockers in the building she was very help in making the change quickly to meet out needs as a customer.
We are very happy with the facility is very clean and organized. Always seems like it’s well attended and safe.
Employees are friendly helpful and place is very clean ..pricesxare amazing
My experience has been great !
The facility is so clean and easily accessible.
The front desk managers/ associates have been so helpful my move in was so easy .
Also love the ability to donate items no longer needed for charity right in site!
Stephanie
Nice job storage was clean ty
So far, extremely satisfying.
Excellent customer service - the great lace is clean and new
It looked great when it was being constructed very neat and clean
Very competent, responsive, and customer friendly. Thanks
A little rough start but great once everything was settled. Very clean environment.
I wrote a review for you online. I am very happy with both the staff and the facility.
Communication great .The hours are excellent.The areas very clean.The price per unit beat all others I looked at.A 10 it is. H.A.T.
Registration was quick, easy and painless!
Customer Service was extraordinary!
So far lts what I expected. Very clean
Very positive - the staff is extremely useful and the premises is always extremely clean and neat.
I worked with Maria and was very pleased with the process. Maria answered all my questions and was very professional. I was shown the facility and advised of all my options. I have no complaints. Thank you.
Excellent! Kelly was the best deep respect and consideration during our pandemic no need to come in everything handled expertly over the phone at price value for a 10 by 10 climate controlled at a rate much lower that other storage companies thank you Kelly for your kindness and consideration and nice meeting you in person latter 6 feet apart
It was a positive experience.
Everything from first meeting with Manager Kelli Patty to lease agreement signing and unit access and initial storage was excellent. Facility is spotless, use of space and directions from Kelli clear and direct and she personally walked me to the unit and provided directions for future access etc.
The manager Kelly was incredible helpful. She offered bottled water as we sweated getting our truck unloaded. The facility was clean and ready to move into.
The tour of the storage facility was great. The US storage manager answered all my questions. And the renting process of the unit was easy.
Very easy & Convenient, Clean, Friendly & Helpful!
Very good very professional
very easy online account set up.
Couldn't have been easier or a more pleasant experience. Kelly Patti's customer service skills are #1. I have rented at other storage facilities in the past but by far, this is one of the best: clean, well lit and a feel safe environment, highly recommend.
Good. manager was helpful and friendly and made sure I understood everything. She gave me a tour of the place. It’s spotless, air conditioned, very easy access. Highly recommend
Clean facility and good customer service.
Very courteous and professional staff.
I thought it was great all my questions were answered and it was a very easy transaction
I have had a fantastic experience so far.
Easy access to bin, good introductory offer, logical keypad code, clean facility
Great experience, easy move in
Fantastic and customer service was beyond 5 stars as Kelli was very knowledgeable and helpful ! I really like my space and will definitely recommend your facilities!! Thank you Virginia
Very professional and helpful personnel. The facility is very clean.
great experience easy to do Kelly is outstanding friendly knowledgeable and lovely
went very well was shown around by maria and helped me pick a size i needed been storing stuff from my business and home very convenient
to have and very good workable hours
Very happy with my experience. The young lady at the desk was very professional, knowledgeable and pleasant
It was a great experience. I am so glad I have a storage unit with US Storage. The facility is clean and I love it.
Great
Easy Process
Nice Facility
Great price, beautiful clean facility, but my building code was wrong upon arrival. Quickly resolved.
Ms Romero (I forget her first name at Middleton MA location was awesome ..
However your pricing Is high the add ons was discouraging.
The location is convenient so I went ahead ..due to extra add ons I will not stay more than 3-6 months . I was hoping to stay longer but price is prohibitive .
SERVICE was the best
pricing 👎🏻..
Thank you
Donna McMillan
Very positive - this is not for publication or use on the internet
Kelley is very knowledgeable and helpful. She makes leasing a storage unit a positive experience.
Property Manager Kelley Patti was very helpful and informed me I could move in early last weekend ahead of my May 1st start date on the agreement. The 8-digit code didn't work so Maria at your Middleton location was very helpful with getting me access to our storage unit. I returned on Sunday and still had issues with the code working but assume that after May 1st it will be resolved. Thanks, Dave
I was able to sign up online after viewing unit in person. Place is extremely clean. So far so good
Friendly service professional an accommodating will definitely recommend friends
I felt warmly welcomed and well taken care of by Kelley. I would rate my experience as excellent and beyond what I expected.
Good customer service and excellent competitive rates.
Painless
Staff was helpful ,informative and pleasant
Your facility is easily accessible
Awesome experience!! Kelley was so great , accommodating, helpful and polite!!! Great price point and exactly what we needed.
Very helpful women andshe made the process of renting storage easy
US Storage is a Breath of Fresh air! It’s Brand New, Clean, Climate Controlled and the Staff is Extremely Courteous!
It’s by far the Best in the area!
I was pleased, however, I was told I had to pay the two months up front in order to get the 50% discount.....
Very positive experience all around. The units are brand new and very clean, easy to get in and out of.
The woman helping me was incredibly helpful. I would highly recommend using them. I was able to downsize from my pod and access it whenever I want.
staff so helpful and pleasant facility spotless staff gave great suggestions for packing and unit size
It was a great experience, decent price for a storage unit which I love and the woman who worked the front desk when I got it was extremely helpful. The only reason why I rate it an 8 is because the question was how likely I am to recommend the storage unit but I don't really talk about storage units in my day to day life so not exactly sure when it would come up in conversation tbh.
No communication from corporate 3 attempts..Kelly onsite on her day off was only one above and beyond accommodating ! That's not good.
The girl Kelly was very nice and I got a great deal on my unit
Customer service is amazing
Great customer service while signing me up for my storage unit.
Great Kelly was very helpfulll
Hello, the woman that helped me at Middleton, Mass location was a perfect 10 and helped me in a very thorough , efficient manner . The space is clean and very easy to access.
Kelley was very helpfull. We appreciated her assistance.
Nice clean place and staff very helpful and professional!
The best manager best attitude and 100%clean and brand new storage location
Best winston......
Great overall experience!
Patty was very nice,patient and quick
Would definitely recommend US Storage Centers. The website was user friendly and easy to navigate. The Units are New, the facility is clean and well maintained. Also wanted to say property Manager Kelly has been great from getting us signed up to also assisting with any questions or concerns.
Very Friendly and helpful
Excellent service and facility
My experience with this facility in Middleton ma. Was excellent.. the customer service was great and made you feel welcomed. The facility is exceptional and very clean with access to different locations and cameras around the facility made it more secure to store your belongings in there.. Thank you much!
Good customer service, answered all questions about the units
It was good but the units needed to be clean.
Didn’t expect to pay an administrative fee and didn’t expect insurance to be mandatory
Kelly was extremely helpful with everything. Moving is never enjoyable, but Kelly was great in getting me exactly what I needed.
Very professional easy to move in very happy with service and location of unit.
Friendly service, new facility, large elevator, handy carts, great drive through, nice music. What’s not to like?
My experience has been great so far. I was eager to get moved and believe I was the first client in. I was ready before the facility was but the staff was very accomodating and helped me get my move in completed on the very first day!