Finding the Wilmette location which is very convenient and on first impression fits our needs very well. An electrical outlet would be nice to maintain batteries, but not critical
Positive never easy move in and Heather was very polite and helpful
Heather was organized, thorough and helpful throughout the process.
Everyone was friendly and professional. I didn’t feel forced to spend on incidentals like a proprietary lock even if I had my own that artificially hike the price like many other places do. I wish for the price you could get climate controlled units as the price is similar to other places that offer them. It was conveniently located and the access hours were good. It fit the bill for what we needed.
Good, manager was helpful and took time to explain everything
I had a very good experience. Both Paul and Heather were extremely helpful.
Paul and Heather staff the Wilmette, Illinois site. They are welcoming, helpful and very capable. Because of them, all of my expectations were set clearly and accurately and my move-in went smoothly.
Paul and Heather in the office were a godsend, they really made the process enjoyable and great
Paul and Heather are the best! It was a great experience working with them. I highly recommend your storage facility.
Great customer support, quick response, friendly staff.
Fantastic! Just brilliant to work with. Really helpful finding storage space for all of our equipment. Very happy customer.
I have just moved in to the unit in November 2023 and have already got a message that my rent is increased 1.6 times! Only 3 months passed, come on! This makes me wonder, what happens in another 3 months, you are going to double the rent again? :-(
The personnel is pleasant, but this huge and drastic rent increase once you have me as a settled customer makes me want to run for the woods and leave 1 star reviews all over internet, because this is a bear trap, nothing funny.
And justifying that your cost of doing business expenses doubled in three months? Seriously?
This relationship started with very bad foot.
I really think that the person working in the Wilmette office is outstanding! He does a great job. I have issue with the constantly changing rates for the unit however.
The process was easy and clear. Heather at Wilmette was great to work with.
I’m planning on moving out of the storage facility because it took about eight tries to get my storage contract, correct. The bigger issue is that the facility is dirty has evidence of water damage and has evidence of insects.
The people in your office have all been very helpfu patient and responsive.
Been great. Staff has been attentative.
The facility is clean and dry with easy access. Staff members are always helpful.
Staff were very friendly and, importantly, knowledgeable about the process.
Thank you!
The storage units are clean and dry. Staff was friendly and helpful.
The representatives would kind courteous and helpful
Great place to do business with. The staff is incredibly helpful. AA+
I still need the return of my deposit since I Cancelled before the start date of contract.
When will you send it?
Paul was great and very easy to work with. He was very efficient, friendly and very respectful.
Nick, the manager is AWESOME! He helped me expand my storage profile while keeping costs under control. His customer service is BEYOND!
Nick was absolutely amazing!!!!
So knowledgeable, so helpful and accommodating. We could not be happier😀
Great service. Easy last minute set up. Thank you
Informative, helpful, friendly
Nick is great. He makes you feel comfortable about your decision.
The espace is great, just that the owners keep raising prices whenever they want. I don’t think it’s fear. I understand everything has raised in price but I have been there for a year and in that year they have already raised the price 3 times
Best front desk service! Quick and easy
Nick made the process incredibly easy. I would recommend the facility to anyone in Wilmette looking for a storage solution.
A very seem-less process. The folks at US Storage are friendly and make the process of obtaining a storage unit quick and simple!
So far it’s been pretty great. Great helpful staff. Very accommodating.
Very good!!!
Nick was really helpful.
The manager of the US storage in Wilmette was fantastic to work with and very helpful
Great experience, wonderful customer service.
Quick and easy with close location and found a great deal on the space we were looking for .
It was great. The manager at your facility is the most friendly and competent manager at a storage facility I have ever dealt with and I have dealt with many.
Easy to arrange locker reservation and payment long distance
Paul and Nick were very helpful and thorough. I appreciate that the pricing is reasonable and I am very happy with the location.
Friendly & efficient service
I would like to say thank to Jason for helping me with all the details about the parking. Good area, security for sure I will recommended to anyone.
So convenient to me due location
Nick and Paul were great. Very informative and responsive.
Great information and help.
I’ve been dealing with a lot lately, the death of someone close to me resulted in a need for some temporary self storage. It’s been very stressful, but I’m happy to say dealing with Paul was incredibly easy and he was just so helpful with everything. He made it so I got just enough space to fit my needs, made filing the paper work super simple and easy, and was just so darn friendly. He answered all my questions and concerns, and gave very pleasant customer service to me. Another customer in the office was having what I would call a very bad day, and unfortunately was taking it out on the both Paul and the other office manager I think was named Nick. I liked that they kept their calm and still treated that person as respectfully as somebody being yelled at could. Then turned around and was as helpful as could be to me too. Somebody needs to Pat them guys on the back, if not just for as helpful as they were to me, but for as helpful as they are to everyone who doesn’t take the time to fill one of these out too.
Dear US Storage,
My experieince with Nick and Paul was great. They are professional and knowledgeable. For your corporate office: you need to update and maintain your stormwater retention system. This facility is located in a very wet area of Illinois with terrible drainage. consult the Village of Wilmetter regarding stormwater requirements. Also, keep up with pest control.
The guys were great and very helpful.
Nick Paul was super helpful. He explained to us everything we needed to know without making anything complicated. He was very patient in the process. Very helpful! Highly recommend
A young man by the name of Nick took care of me. Nick did a wonderful job. He was professional and compassionate.
Love the guys n the office, so helpful. Helped me get my storage lockers next to each other. I have 4