Professional staff. Very clean.
Hello J, thank you so much for leaving us a great review!
Heather. Superb service. She talk to me step by step and my best options for my storage needs. Very Friendly and knowledgeable.
Hi Sam, we are thrilled that you had a positive experience with us!
Paul and Heather are simply awesome! It’s been a long time that I received customer service like this. If I could give 100 stars I would!
Hello Ron, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Great experience checking into US Storage Centers. Helpful staff, easy process of loading and unloading. Highly recommend.
Hello Allison, thank you so much for your kind words! We appreciate you sharing your experience with us!
Paul and Heather were excellent, everything was quick and easy, and the units are exactly what I needed for short term.
Hello Brooks, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
I appreciate Heather and Paul in the office, very helpful
Thank you so much for your kind words, Seka. We really appreciate you taking the time out to share your experience with us.
Hello Tony, thank you so much for rating your experience with us so highly!
US storage Centers in Wilmette have the two best employees— Heather and Paul. They were quite knowledgeable about their product and very helpful In finding several storage units for all my household furniture and items. Customer service is exceptional and they were just very nice people to work with over these last couple of months. Thank you, Heather and Paul for a great experience and exceptional service with US storage Centers. I look forward to continue working with you both.
F.Hammon
Thank you so much for your kind words, Frances. We really appreciate you taking the time out to share your experience with us.
Hello Peter, we are delighted that you had a great experience with us. Thank you for taking the time to rate us!
That staff is very outgoing and a pleasure to deal with.
Hello Dave, thank you so much for your feedback! We appreciate you sharing your experience with us!
It's been a Great experience so far renting with this company
Thank you so much for your kind words, Atwa. We really appreciate you taking the time out to share your experience with us.
Paul and Heather are amazing. They were so accommodating even when some unexpected things went wrong on my end, and I felt very safe and content with leaving my stuff at the Storage Center in Wilmette. Would absolutely recommend !
Thank you for your review, Marcella. We greatly appreciate your positive feedback about Paul and Heather at US Storage Centers in Wilmette.
The manager and his team here did a great job with storage for my business and home improvement needs. They were able to answer questions quickly and thoroughly. Thanks again for the personalized help and service! I will be back soon if I ever need anything.
The units in Wilmette (IL) are great and the staff (Paul in particular) is exceptional - always helpful and attentive.
Very helpful staff. Paul and Heather are great. Nice facility. Highly recommended.
Paul and Heather were helpful and professional. They are the true essence of the property
Super friendly and awesome customer service. Paul and Heather!
Great stuff! Very nice people and friendly and always try to work with you
I definitely recommend US Storage in Wilmette. I wish I could do another review without editing the previous ones because this company and location is a good place to store your stuff. Up to this day, I rate US Storage Center in Wilmette 5-stars! Ever since I rented a spot in Jan 2023, I've been a happy camper. I greatly appreciate the property manager, Mr. Paul Seelentag's dedication to excellent customer service by helping me with my account's price change. He's been very patient, nice, and understanding. He took immediate action and got it resolved. Thank you very much Mr. Paul Seelentag! Hope this price will be permanent though and no more increase later.
I LOVE US storage center in Wilmette.
The staff is incredibly helpful and accommodating. We are in transition and we needed a place to combine households. US storage had the perfect size unit.
Paul and Heather are gems. Whatever they get paid, I don’t think the company pays them enough.😂 I was not paid to say that.
So glad we chose them!
Professional, straightforward service and pricing. Easy in and out, one story, variety of sizes and spaces both indoors and out. Very pleased!
Everyone was friendly and professional. I didn’t feel forced to spend on incidentals like a proprietary lock even if I had my own that artificially hike the price like many other places do. I wish for the price you could get climate controlled units as the price is similar to other places that offer them. It was conveniently located and the access hours were good. It fit the bill for what we needed.
The local staff (Heather and Paul) are outstanding! Friendly, responsive, and really care about their customers. Highly recommend.
Staff is super helpful and very responsive. I’ve had a great experience here over 4+ years!
Paul and Heather are great to work with. The movers really appreciated being offered cold water on this hot day. The unit was clean and easily accessible. Thanks!
Paul and Heather have been very helpful since I was first inquiring about renting a unit.
I like that the office stays open until 5:30 p.m. on weekdays, because it's helpful being able to go there after 5 p.m. I also like how the office is open on Saturdays, so that I can ask them questions, even if I'm not able to go there on the weekdays.
I also like how there are multiple payment methods (by web and by phone), in addition to paying in person.
Paul was extremely helpful.
Great, friendly people helped me get in and out!
Paul and Heather were very helpful and made the renting process quick and easy
Paul and Heather were a joy, explained everything and made it very simple
Paul is great and very easy to work with. He is very friendly and very respectful. The space has been great for our needs so far.
Paul and Heather make this place shine , wouldn’t be the value without them
There’s nothing too special about storage unit places. But what made my experience great at IStorage in Deerfield is, Larry.
He is professional, kind and is always smiling and passes that good energy to me.
Thank you, Larry, for being an amazing friend. It was great using IStorage because I got to see you every day.!!
Paul and Heather were amazing and the facility is great.
Shopping for a Storage locker to store my valued belongings as I prepare to move. Never before having any need to store my things I was not only clueless about the storage box size that would fit my needs but how the contracts and pricing work . I needed to know when I would and would not have access to my things.
I made several calls to US Storage Centers. I spoke with Heather a few times. She was helpful and pleasant. The next morning I phoned again and spoke To Paul who talked me threw the process and answered all my questions.
Other storage facilities I called before I came upon US Storage Centers made me nervous and treated me like I was bothering them with my questions. US Storage Centers through their employees Paul and Heather put my fears to rest. They really know their stuff and treated me like I mattered to them and their employer. I look forward to thanking them in person if and when my move from the far south side is certain.
Great job! Paul and Heather were fantastic.
Paul and Heather were especially helpful and professional.
Paul and Heather are amazing!
We're living in California for the winters and Heather and Paul have helped us decide how to handle our storage needs while we're away from Chicago.
Paul and Heather were super helpful! I had no idea what I needed. They were insightful.
Last fall, I lost a very dear friend and one of the tasks involved with settling their affairs was to identify their storage facility and resolve all of the contents within. A tough proposition. The staff at US Storage Centers was particularly helpful with that process. Once we were able to show them proof of identity, they helped us access the storage space and offered us up good solutions for disposal for the trash items and removal of the family goods we wanted to keep. Paul and Heather, in particular, were the folks we worked with and they were patient and friendly in a very difficult time for us. We knew clear procedures and times for when we could access the space and they really helped lighten the load for us. People only post reviews when something goes wrong. But it's also important to post them when things go right. The friendly staff at the Wilmette facility got it all right. Thanks guys!
Paul and Heather were absolutely amazing, they were astute and cordial, as well as extremely patient with me - a first time storage renter!
We have been customers for over 30 years utilizing storage, parking and we actually used the space next to the office as our office. Paul and Heather are really amazing. They handle all your needs quickly and professionally. The property is well maintained and someone is always available to handle any requests you may have.
Paul and Heather are fantastic! Thank you for having such a clean and accessible facility.
The facility was as advertised, and Paul was very friendly and helpful.
Staff attentive and easy to work with. Facility clean and easy to navigate.
Heather and Paul are extremely helpful and patient. Very accommodating did whatever they could to make it an easy transition for me.
Wonderful site, wonderful people and excellent service.
Heather will take of you and your storage needs. This place rocks!
Paul and Heather went out of their way to assist me on a last minute critical request. They are extremely professional, knowledgeable and respond quickly to questions/requests.
I highly recommend their location for both business and storage needs.
Heather & Paul were extremely helpful, kind and friendly. Really appreciated them looking out for me, and providing excellent service. Would rent from them in a heartbeat.
Thanks guys!
Great place and Paul does an amazing job, not as good as that Nick guy but still pretty awesome. I met the new girl Heather she's an absolute delight. I'm glad I choose US Storage Centers, they made me feel welcomed.
Super friendly and helpful management team. The entire process was quick, informative and efficient. Highly recommend!
Nick is fabulous. Professional and helpful in finding the right fit. Easy process, great service!
Wonderful experience. Nick the GM was amazingly helpful with the whole process. Very happy customer.
Nick the property manager was a delight to work with. Very helpful very professional.
Nick was amazing. I walked in desperately in need of packing paper, which it turns out they don't sell. He found some anyway and let me have it. Thanks, Nick!
Very well run with really helpful staff nick was amazing really great place highly recommended
Nick was very helpful and customer friendly
Come and talk to Nick at US storage - Wilmette, IL - awesome customer service great person to work with.
Amazing experience , employee is a Rick star
Nick at wilmette location is amazing!! He helped me get exactly what I needed, followed up in a timely manner and was great to work with!!
Great experience! Nick did a fantastic job explaining to us and providing with help when we needed it. It was extremely convenient to store everything into our unit, and there were no issues at all.
Nick was very kind and very personable to me and my 4 college-student friends! He offered us water and boxes and even gave us advice on how to lock up our unit. Very friendly guy, and excellent customer service.
Far and away the best experience I've had at a storage center. Nick the manager is friendly and helpful. Couldn't have had a better experience. Love the location for me as well.
Nick was fantastic. Very helpful through the whole process
Nick is the best!! Very helpful and knowledgable with all of mine and my company’s storage needs! It’s always such a pleasure to speak with him and am glad he’s working at this facility.
Property Manager Nick Paul is first rate, bringing outstanding service and genuine friendliness to every client interaction.
Nick is the best employee I have encountered at US Storage and anywhere I’ve been in years!!! Kudos to Nick!!!!!!!
Helpful, informative, friendly. Good place
Nick was great: super positive and friendly. He quickly and efficiently signed me up to a clean, spacious and affordable storage unit. Overall, my experience has been easy and hassle-free.
Nick was extremely helpful, personable and an all around pleasure to deal with.
Nick and Paul were super helpful - both in terms of our initial “move” into the storage space and move out. Highly recommend!!
Been at this place for 4 years now and it’s safe / secure thus very much appreciated that. At the same time Nick has been a blessing and really been focused on trying to be customer oriented helping us resolve the usual issues that arise with public spaces.
I sincerely appreciate his approach, attitude and creativity. Makes a welcome change from what you usually get at storage facilities
If you are looking for a spot then you should call Nick. He’ll do you proud …
Nick helped us secure a storage unit and was professional, friendly and efficient. Highly recommend working with him in office rather than booking online.
Nick did a great job getting us into a storage unit.
nick is amazing he heled out when i needed it the most ask for Nick
The manager Nick at US Storage in Wilmette is amazing! He provided excellent customer service and was very kind and friendly.
Nick, is the guy to ask for, he will take you around with the golf cart & show you the units.. his patient & and a very kind human being… Definitely will come back to this location…
Nick is the best. Go see him for the best storage in town. Awesome service
Nick was very kind and professional.
Nick was amazing! He answered all of my questions and the move in process was quick and easy.
Amazing service, great location, and convenient access.
Thank you Nick for all the help Great storage and great manager
I have never met such an amazing person that was willing to help in any way. What a gem!! Nick Paul is his name
Nick was wonderful and a great help to us! I look forward to storing our RV with him and US Storage
Nick was a great help finding me my storage unit. I showed up half an hour before closing and he showed me several units without rushing me. By the time I found "the one," he stayed an hour past closing. Very patient and courteous! Also, the facility is very clean and well lit.
Great service! Friendly and very accommodating
Nick was very helpful and knowledgeable. He was also friendly and gave us water and lemonade. He could not have been nicer. I recommend him and the storage facility highly.
Awesome customer service!!! Nick is just a nice person...he sincerely cares about the customer relationship. He is a great communicator and breaks down the contractual & financial info in a very simple and clear way. The facility and units are very clean.
Just met Paul this morning for a short visit and he is equally interested helping!
I have never had a better customer service experience!!
Matt
Paul & Nick are awesome! Extremely helpful and welcoming.
Very convenient location and off the busy streets. Terrific staff who couldn’t be more helpful. Elevator, which is right at a garage door, and the availability of carts made everything very easy. We only used it for 3 months but can highly recommend US Storage.
The service of this place has given me the best experience for purchasing something. From walking in I met the lovely manager Nick Paul. This guy was the best he was not only helpful but very charismatic. He gave me a good run down on the storage unites and the prices.
Awesome service... Nick was a great pleasure to work with! Thank you and will be back soon!!
Nick was amazing!! He made everything so much easier and made wanna come back again 🙌🏽🙌🏽
Nick and Paul at US Storage in Wilmette are wonderful! They provide excellent customer service and are always friendly, kind and caring. They are real gems that make the facility a warm, welcoming place. They’ve even got great restaurant recommendations! They helped out our family with our storage needs with a fantastic attitude and made the whole process for us stress free. Nick and Paul lend this facility a small business/neighborhood feel. If you need storage, this is the place to go!
Thanks for everything. I appreciate your help, Nick Paul. 5 stars!
I highly recommend this location. Paul and Nick helped with a situation and made it as painless as possible. They were awesome.
It would be hard to have had a better experience than I had with Nick at US storage. He explained all the alternatives available, and held a storage unit for me until I was certain if I needed it or not. He was as accommodating as could be. I heartily recommend them to do business with.
I rented a storage unit last year here, before the ownership changed. I live out of state and both Paul and Nick Paul have been consistently helpful in assisting me: when I move things into the unit, long distance when I had questions re the change of ownership, and this past month when I returned to close it up. They helped me with a lock file cabinet that I'd lost they for, and in earning what could be donated. I love that there is a program for using donations to raise money for cancer research as well.
My sister rented a space here and Mr. Nick helped and explained clearly the contract and he accommodate us with our needs. He is such an awesome, knowledgeable and friendly person. If I can give infinity stars I'll do it. That's how good his customer service is. God Bless him.
I have had a wonderful experience with this facility! Nick is always helpful, prompt, and kind. He immediately addresses any issues, remembers me when I call, and even gave me a handmade glass ornament when I visited around the holidays! I highly recommend doing business with Nick and the team!
Friendly local place to store stuff.
Nick and Paul are what makes this place great. I rent storage my design business. They are so helpful on an everyday basis.
Nick was the best. Very professional. I highly recommend.
Nick was really helpful with picking out the storage unit we needed and it was nice and clean too.
Nick Paul is excellent, always helpful. Because of him I like to do business at this location.
This is a great storage facility. Nick, the facility's manager, goes above and beyond to ensure customers like me are well taken care of. Nick runs a great operation there, is friendly, and quick to respond to and address any concerns. Also, the rental rates are very reasonable, which I know because I have compared them to quite a few other storage facilities in the area. Look no further than this facility for all your personal off-site storage needs.
I don't write many reviews, but after a frustrating month-long ordeal attempting to secure storage for my deceased in-laws estate contents, I wanted to give credit where credit is due. My wife and I had wasted a few weeks calling around to various storage facilities and either got exorbitant rates or poor customer service (usually both!). We finally settled on this Wilmette Ave location after talking to the manager Nick and arranging a site tour. It was refreshing to encounter a staff member who actually seemed interested in securing our business! He was friendly, knowledgeable and was respectful of my wife as she has been having a tough time emotionally after having to sell her childhood home and then finding a safe and secure location to store a lifetime's worth of memories.
Can't say enough awesome things about Nick. I was so stressed out and he made the process easy and fun. Highly recommend.
Nick and Paul at US Storage in Wilmette are the absolute BEST! Nick helped me find a unit at the last minute during a very stressful move. He was kind when he realized the stress I was dealing with and incredibly helpful in assisting me in which type of storage would be best for my needs. Each time I am there I am greeted with a friendly smile and both Nick and Paul always ask if they can help in anyway. On top of all that, the pricing is the BEST in the area and the location is close & convenient to any suburb/city nearby. I definitely will refer friends and family Paul and Nick’s US Storage!
I kept my car here for 2 years, never had any problems. The guy at the desk when I started wasn't anywhere near as helpful as the guys they have here now. Paul and Nick are knowledgeable and can help you figure out exactly what you need
Thanks to Paul and nick for a great deal, we've always been treated kindly here, couldn't ask for more.
My brother came for a unit, and after we got only about a third of our stuff in, we realized we needed a bigger one. Paul and nick were quick to help us switch to a larger unit and we got all our stuff in the same day. Thanks for everything guys!
I’ve been dealing with a lot lately, the death of someone close to me resulted in a need for some self storage. It’s been very stressful, but I’m happy to say dealing with Paul was incredibly easy and he was just so helpful with everything. He made it so I got just enough space to fit my needs, made the paper work super simple and easy, and was just so darn friendly. He answered all my questions and concerns, and gave very pleasant customer service to me. Another customer in the office was having what I would call a very bad day, and unfortunately was taking it out on the both Paul and the other office manager I think was named Nick. I liked that they kept their calm and still treated that person as respectfully as somebody being yelled at could. Then turned around and was as helpful as could be to me too. Somebody needs to Pat them guys on the back, if not just for as helpful as they were to me, but for as helpful as they are to everyone who doesn’t take the time to fill one of these out too.
My parents have been customers for years. I recently rented a space here. Nick called from the office, to inform me of some changes. It was a thoughtful gesture as a neighborhood business.
I feel safe with the great staff that knows the place inside and out. Nick and Paul make moving less messy!
I needed a storage space for my deceased brother belongings. Nick was very kind and caring. I was so nervous, stressed, and full of grief. On my way out the door after finishing up with the paper work and payment for the storage, Nick called my name and, I turned around and said yes he said to me I was doing a great job. That really touched me for him saying that. It calmed me down a lot. May God continue to bless him.😇
Hi, Shirley. Thanks for taking the time to share your positive experience. We truly appreciate it!
Paul and Nick are the best. I was at my wit's end and they walked me through the process and arranged the appropriate amount of space for me and at the right price. They made a very complicated and stressful move much easier. They are the reason for all the excellent reviews, they are professionals with heart! I am recommending them to others and will use them myself in the future. I hope the new corporate owners will restore some of the benefits that the previous company offered.
Thank you so much for your kind words, Barbara. We really appreciate you taking the time out to share your experience with us.
Cheers,
Chicago Northside Storage - Wilmette
Hi, Paul. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Hi, Aigerim. We appreciate the rating, and are glad we could provide you with a positive experience!
Always improving. Very privet area, and friendly managers.
Hi, Robert. We are thrilled to learn that you had a positive experience with us!
Great location very clean and the staff are awesome . Thank you to Nick and Paul for there professionalism . They were very helpful .
Hi, Suzie. Thanks for taking the time to share your positive experience. We truly appreciate it!
Hi, Nancy. Thank you so much for rating your experience with us so highly!
Tyler and Paul offer great customer service
Great facility, awesome location, highly recommend
Hey Jerry! Thanks so much for this wonderful review. Glad to hear that Tyler and Paul have been so accommodating to you. Thank you for choosing us to meet your storage needs.
Quick service, easy access to drive-ups, nice people, very accommodating
Hey Mary! Thanks so much for this lovely review! We're glad you had a great experience with us. You choosing us to meet your storage needs is truly appreciated.
Hey Catherine! Thanks so much for this 5-star review. Glad you have enjoyed your experience with us and we truly appreciate you choosing us to meet your storage needs.
Friendly Staff, great location
Hi Paul! Thank you for leaving us a 5-star review! We appreciate your business and look forward to helping you with all your future storage needs.
Their website is extremely easy to use and I love how friendly their staff is.
HI Misha! Thanks for leaving us such an awesome 5-star review. We appreciate your business and look forward to helping you with all your future storage needs.
good storage site, even offering a little flexibility when we needed it.
Hi Ryan! Thank you for leaving us such a nice 5-star review! We sincerely appreciate your business and look forward to helping you with all your future storage needs.
This is a nice storage space - I especially like that it feels like a neighborhood place - not like some remote location. the people working here are always super nice and helpful. Its a little more expensive than some , but if you're in Wilmette it's perfect.
Hi Cathy! Thank you for leaving a review! We really like being part of the neighborhood and getting to connect to great customers like you!
I highly recommend this storage facility. They have great customer service and are super friendly. They even give you a lock for the unit and boxes for free!
Hi Samantha! Thank you for taking time to leave us a review! Free boxes and locks are here to help make your storage experience smooth and easy! We're so glad they helped!
Hi Victor! Thanks for the 5-star review, we appreciate your business!
pretty secure storage place.
Hi Yehudah! Thank you for your positive review! Security is definitely a high priority for us, which is why we have 24 hour video surveillance.
Hello Gwendolyn - We strive to provide a great storage experience for our customers. Can you let us know where we fell short and what we could do to turn your 3-star experience into a 5-star experience?
Hey Marco! Thanks so much for this review. We hope to provide excellent service and would value feedback at social@chicagonorthsidestorage.com. We appreciate you choosing us to meet your storage needs.
I wasnt at the storage, but Wilmette is still a charming little village
Hey Jill! So glad you enjoy the village of Wilmette. We find it lovely as well! If you have any additional feedback please let us know at social@chicagonorthsidestorage.com!