Stinks
Hello Lynn, thank you for reviewing our facility. We’re sorry to hear that your experience was not positive. Your feedback is important to us, and we’d like to understand your concerns better. Please email us at
[email protected] at your earliest convenience, and a manager will reach out to assist you.
Very helpful and very clean as well
Great clean temperature controlled secured spaces! Profesional fast service with fair prices ! Very happy :)
I reached out to AC Storage because of the reviews listed about Jim. He was so helpful in getting me set up over the phone. He was very professional and helpful. I would definitely recommend this facility!
Jim very professional. He took good care of this senior.. He deserves more money and respect than he is receiving from Corporate.
It’s ok the only thing I have a problem with is that the storage closes at 9pm
It was a simple and easy process
Your attentiveness to my situation was superb! I would definitely tell others that live in this area about your storage physicality. Thanks for everything...
Fleeced out of $36.29 for a fee that I was told that I held a unit over 24 hours. That the unit could not be sold. So my $36.29 was for that reason. Mind you we did not have a signed contract. Is the normal for your business. I’m a 73 ueear old senior. I can’t afford to lose money like this. Please can I have my money back to my account.
Thank you
Mr Williams
Very professional and friendly.
Excellent your staff if wonderful! I truly am greatful to of picked your company for my storage needs! Thank you and keep up the great works!
Sincerely yours,
Mia King
This is the 2nd time I have rented from A/C Storage. Great experience both times.
Very helpful staff and clean, organized facility.
Wonderful! Great customer service and professional employees. …..very helpful and courtious.
Didn't need a lot of interaction with staff. Facility provided as expected and answered all my questions.
Bailey was wonderful from the first phone call. Very detail oriented and gracious and smiling and welcoming from the moment I walked in the door. Jim assisted me through the paperwork and took me to my storage and helped me get acclimated to the lock procedure. Could have chosen The Cube again but their customer service is atrocious…and the are dirty. Thank you all for the great experience.
I registered for a parking space on the website and received six calls, emails, and text messages within 24 hours to confirm. This is way too much. You really don’t need to contact me this much, or really at all, about a parking space.
On a positive note the gentleman at the office who helped me out was friendly.
I feel like I am getting the run around. The district manager whoever that is told the office staff that he will honor the online price I signed up for. I gave a payment to move in today over the phone, then received a contract to sign with the full price of the unit, not the online sale price. I originally reserved the unit 2/4 and wanted to start moving in on 2/10, but no one could get the contract to reflect the sale price. I’m not impressed with the district manager, it seriously can not be this hard to resolve a pricing issue.
My check in experience was great, they provided me with the exact space I needed, He took me to the unit and I was excited about finally getting this space.
I have been a good customer and pay on time. My reward for that is you raise the rent on me.Now trying to raise it twice in a month.
I think i am being treated this way because I am a black man.
Great customer service & price. Very clean storage facility. Highly recommend.
I plan to stop in tomorrow. I was rented a storage spot for my boat that I was promised was capable of storing a boat and also the right location to back in.
First time to use it was tonight and it was a absolute failure. Impossible to back a boat and trailer into this spot.
I plan to drop by and discuss tomorrow. We just moved here today from Texas and hopefully can get this resolved.
In addition, the lock I purchased in the lobby does not work with this door on 439.
I felt really good the customer service was really helpful. I can’t remember the name of the young lady that helped me but she was very polite and helpful. I would recommend others who are in need of a storage.
Sincerely yours,
Patricia
So far so good. I've had no problems I like My space ,,I expect to do very well here and my business to thrive
Great service good customer service I highly recommend
Very positive, help with all my needs, and explained everything I need to kno..
The staff has been amazing and are always friendly and professional.
The experience was great. The girls were friendly and professional and showed us several unit options to make sure we got the best size for our needs. They were able to answer all our questions and it was a fast process. She also recommended the lock purchase since we had forgotten ours and that was super convenient! Great job!
Audrey, the Mgr, was very friendly, knowledgeable and patient. It is very easy to access our storage unit. We are very satisfied.
Amazing service, Bailey and Audrey were very knowledgeable! Great Prices!
Great-Pennie has been amazingly helpful in getting my acct handled correctly
Fine..quick friendly service
I felt very good about my experience and staff was very professional and answered my questions at that time!
Awesome job.very good customer service and very helpful.
very nice staff. and they were helpful . they were very helpful in showing us code for gate and how to use our locks i would recomend this company to use in the future.
Your locks are overpriced. I tried to bring my own but you get forced into buying yours. Now I am locked out of my unit because you put your own lock on when I explained I couldn't afford your over priced accomodations. I've ordered one for $1.99 on eBay. Now, I have to wait to enter my unit to continue storing my stuff. When I spoke to the sales lady she never once said there was administration fees. False advertisement as well. The administration fees are outrageous as well.
All went well, this isn't my first rental from your company.
Everyone was very helpful and friendly.
The experience at AC Self Storage has been great from start to move in. Everyone has been so helpful in getting what we need for our business. We look forward to working with AC Self Storage for years to come.
My experience with the facility was great. I would greatly recommend these girls and a facility to families inland friends
Ariel was aweseome and was very thorough. She explained everything to a T and then had me make sure everything worked.
The only ding I can say is I am waiting for the lights to get replaced in front of my unit because it makes it hard to see in it. I was in there just 2 days ago and the lights still hadn't been replaced.
I was pretty upset when my storage had water leak and my items were damaged tight after moving my things in the unit. My paperwork was damaged and blankets were soaking wet. Also. A bed mattress wetas well . I had to move the items by myself and then could not get in my unit for 2 day. I was expecting a refund for my troubles and damaged items... Bags , blankets, paperwork etc. Half off was not feasible to me seeing as Items we re e damaged and I had to pay more both ways.
My experience with AC Self Storage was great. Ariel helped me tremendously and I’m grateful to have received such great customer service!
Staff very helpful enjoyed spending time with her!
Renting with AC self-storage was simple and pleasant. The staff was very helpful and accommodating.
Staff is very professional.
Very thorough and helpful.
I would recommend AC Storage to others. I am very appreciative of them.
Emily offered great customer service and your facilities are clean and well lit but I am not sure as I have not been at night ...but dusk.
Great customer experience
My experience was top tier. Jamie greeted me with a smile, was super nice and exuded great customer service. These 3 factors are most important to me when it comes to business.
Kudos to AC Storage!
All exceeded expectations
Very pleasant because the attendant was knowleggeable, kind and professional.
I found this storage unit online.
The staff were very friendly and helpful.
It was pleasant and fast. The staff was well informed and helped to meet my exact parameters. I would strongly recommend them to anyone that is need of a dependable and trustworthy storage company.
Staff was very helpful, I will refer my friends.
It was great there was friendly people working there and their service is the best
Experience was great. They where very helpful and polite. Went above and beyond to help me. Would highly recommend this location.
Wonderful. Very friendly customer service
Costumer service was really good, the storage unit are very well maintained
Very good experience very professional very knowledgeable very helpful
Friendly and nice staff. They will help and work with you.
I was very impressed with the customer service that I received from Gabe and Jamie! They were very professional and helpful!! We need more people like them in customer service!
I enjoyed the professional help with getting a unit. The agent explained the terms of lease and everything I needed to get started. I love the discount I received as a senior citizen. Thank you for all your work.
Excellent customer service and the best team of employees I’ve ever worked with, they deserve a promotion
The agent was very knowledgeable.
The staff is very nice and helpful ... I was very satisfied with the staff working at that location they are amazing.
It was so easy to handle and the employee was courteous and helpful.
Gabe at the Hiram location made my transition so easy! We are so excited to bring Peach Magnolia Realty to Hiram, Ga!
The people in the office was great. Offered me the best deal they could. The unit I received was clean and the right space I was looking for. I would definitely give y’all a 5 star review
Gave went above and beyond to help
My experience was great! I came in and was able to lease space immediately. Jamie was very helpful and kind in showing me around.
Gabe and Jamie were extremely helpful and knowledgeable.
Very friendly and helpful staff
It was great. Gabe was incredibly helpful. Got me setup and showed me how to use everything and gain access. Couldn't be happier with his assistance.
It was a great experience from the initial conversation to them driving us around to our unit.
Super helpful! Couldn’t ask for better and more friendly service
It was great and I appreciate you working with me on my 1st move in... Thanks a great deal...
Thanks you for such a great experience. I love your great customer service skills and knowledge about the company and great rates. Thank you for your patience with me.
Excellent service “Best of the Best”
Gabe was wonderful and very helpful through the process. l am very happy with everything.
Gabe was excellent. He was very accommodating of my hearing impairment and it was just a great experience. Highly recommend.
Gabe the Property Manager was great. Property was clean.
GREAT!!
EVERTHING WENT WELL. WILL USE AC STORAGE AGAIN AND RECOMMEND TO FRIENDS
Perfect! From the phone call to the setup! Gabe was great!
Gabe was AMAZING! He has the best customer service, would highly recommend this location!!
It was amazing experience..Great property manager..
Is my second time renting a space from you and I like the storage. Is always clean and u feel my belongings are secure.
We had a very pleasant experience.
Great customer service and professionalism very resourceful
Very helpful. Simply easy process. Gabe was professional and knowledgeable . Answered all my questions.
No issues at all great customer service
Excellent online and in person customer experience.
Too many phone calls and text messages. Unless necessary ssary for usage do not contact me.
The experience with speaking with Gabe was very professional and compassionate
Wonderful and friendly office staff.
Friendly and knowledgeable. They have been very helpful since I signed up as well.
Excellent! Gabriel was awesome and very professional
Everything was wonderful, especially working with Nikki and Ron.
Nikki was AMAZING! She had great customer service and cared about my needs!
Thanks Nikki!!
I was pleased with the customer service when my daughter was on summer break from college 3 yrs ago. that is why I’m chose to rent another unit this time since moving back from North Carolina.
The experience has been great and the customer service is phenomenal!!!
Nikki was very customer service oriented, listened to my needs and made rental happen with ease.
Thank you and Happy New Year!
Linda
The manager at my location was very friendly and helpful she explained everything to me clearly
Amanda was great. She's so uplifting and caring with her bubbly personality and awesome attitude.
It was awesome I would give it a 10 the manager was very friendly and helpful I would totally recommend you to my friends
My experience was great no complains, the representative was awesome and very professional.
I was very well taken care of. All my questions were answered and we reviewed all needed information.
Everything went very smoothly on the check in and getting a new unit
Amanda was amazing and made the whole process super easy!
absolutely great...Amanda is amazing, she deserves every award on that desk! Hope she gets many more, keep her, appreciate her, and value her...she is a great reason for your business and success!!
No problems I have been a customer for 7 years.
Both women I worked with at your Hiram location were fabulous. Kind, patient and helpful.
Very positive. Nikki was extremely helpful, friendly, and covered all the bases
It was a great experience
It was great. Nikki was awesome. She found an issue with t he unit before I arrived and had me changed and taken care of before I even set foot on the campus.
My visit was amazing, I’m not sure the lady name that help me she was wonderful
Enjoyed my experience with agents this is my 3rd unit as always very professional and yet really nice and happy as well as helpful as possible Always greet you with a smile makes you feel welcome to do business with I been with you guys almost 4yrs it’s been a pleasure even though I was living out of state I came back to find my things just like I left them thanks
I’m in healthcare management and can really appreciate great customer service. The young lady (asst mngr) was absolutely amazing! She was so polite, smiled and answered all questions as well as was very Informative. Kudos to whoever hired her! She’s a keeper.
Great customer service
willing to listen and give solutions to your needs.
Good experience, satisfied, and relieved a unit was available to down size from large unit. The change was handled promptly and professionally to my satisfaction.
Fantastic and very friendly and helpful with good knowledge of upcoming monthly storage expectations Best manager on the planet With a good clean space to rent
Good service from Amanda. Chose AC over Lock Box based on price, presentation and appearance of facility. The only concern was that the contract did not reflect the agreed upon price. I am trusting the adjustment will be made as promised.
Very good. Amanda was very helpful and accomodating in serving my needs for storage. As I expand, I will definitely use AC Self Storage.
The experience was amazing ...
I was going through some things and Amanda was a Angel through the entire process.
Thanks
It was very convenient and a lot more simpler process than I anticipated!
I love the new pho e feature to access the gate.
It was great had no problems.
Awesome customer service. Amanda was the greatest.
It was a wonderful experience! Nikki and Amanda were wonderful! They did everything possible to accommodate my storage needs!
Very pleasant and easy! Amanda made me feel secure and stress-free.
A great experience! Amanda & Nikki exceeded our expectations! They were informative and most helpful. Thank You!
Everything went very smooth, the girls were very helpful.
Very friendly and helpful staff! Their awesome attitude was contiguous! You get exactly what you want. Absolutely great customer service!
Nickie made us feel really good.
Very satisfied with the experience, the Custer service with Amanda was excellent
Very responsive staff and helpful!
Great experience.
No issues, space is nice and everyone I spoke to was more than helpful.
Great experience. Amanda was very informative and helpful in selecting the right unit for our needs. Highly recommend AC Self Storage!
I had a very good experience from the moment I walked in. The staff was outstanding and helpful.
Great prices! Great customer service!
I had a pleasant experience working with the agent that assisted us in obtaining a storage unit.
Great! This facility is super close to my home. The 2 staff members working that day were super friendly and helpful. You have a great team there!
It was nice from when I called to get pricing to when I went in to sign the paperwork
Solid. Nikki was very helpful and knowledgeable.
Nikki was amazing from the quote through signing the agreement. Exceptional customer service.
CHeck in was great. Your employee is absolutely wonderful.
Service was great from the minute i arrive and got checked in
Very easy, pleasant, helpful and informative.
Easy, quick and friendly service! Thanks
Excellent facilities and service. Love working with Nikki!
Professional, courteous,and funny
It was really amazing. Amanda was super awesome !!
Great staff. They are great in office. You don’t need characters to show strength but a different scale. This is cheesy.
Amanda was very helpful. She provided exactly what he information needed and she cared about my storage requirements. You are fortunate to have such a dedicated associate conducting business on behalf of your company.
Well I've been dealing mostly with Amanda, she is so professional in conversation and customer service. Myself as a past general manager uhaul in Tampa with over 1000 units, she is definitely someone I'd consider for management, she is helpful, tactful, and the personality to succeed. I have two units on this property.
great experience really great customer service
Excellent experience. I would recommend this storage. Its clean and had enought room for my furniture.
Amanda was professional, experienced and knowledgable and friendly as could be. We signed up for a unit right away and couldn’t be happier. She and Nikki are the best!!!!! We love the security of the units, the ease of access and how close it is to home - just a block away!!!!
It was great Amanda and Nicky are awesome!!
Great people, great service - clean, neat, secure facility.
I had an absolutely excellent experience. Amanda was awesome. She was beyond friendly, helpful and knowledgable. I was on a time crunch and Amanda made everything so easy for me. I will definitely refer AC self storage to all my friends and family.
Excellent - very service oriented staff.
I can’t emphasize how much I love the service here. The employees were so sweet and kind, they made me truly feel valued and I appreciate that. The storage units are pretty exceptional too. It’s a 5⭐️ from me!
~ Nephat
Pleasant, the young lady at the fest was helpful and pleasant
Very friendly and good people persons. Can't remember the girls names but both were awesome
Great very professional personable and extremely nice.
Excellent job. I will refer anyone looking for a storage here anytime. Thnx for the good job manager.
It was a great experience!
Excellent location the staff is great clean I’ve had no issues great place to do business with
Nikki was excellent. Very thorough and great customer service. she is a true asset to your company
Pretty great since this is the first time I rented out a storage unit.
Jenny was super friendly and helpful. She made the process as easy as possible and made me feel like she really cared about making sure I was all set with my unit.
Great experience! I feel like my property is secure with good surveillance and service from office.
The office staff was very helpful. I appreciate the fact that Nikki took me to view an unit during a down pour and she didn’t complain at all.
Jenny was very helpful and friendly. Had no problem under the information she explained to us. Was very professional and great customer services.
Very nice and helpful employees
I felt welcomed and was treated very well.
My experience at AC was great! Nikki was very professional. After receiving news that a loved one passed away that morning, Nikki continued to handle my transaction while offering her sincere condolences and giving me time to mourn. I've never experienced her level of professionalism during a time as such.It's like we became sisters instantly by sharing some very personal family stories. Thank you Nikki. It's people like you that causes me to continue loving the human race.As we say in the Navy....Bravo Zulu!
Great...the lady we dealt with was wonderful.
I was very pleased with the service at AC storage
They were so accommodating and knowledgeable! Very happy!
Need basic lighting in the unit. Even one LED would do.
Very professional and efficient. Facilities well lit and clean
Great storage units for affordable prices. Location is great friendly staff.
It was a great experience the representative was very knowledgeable and explain everything in detail and I am extremely happy I chose to house my things there
Friendly staff, attended to my needs, went above and beyond my expectations.
Extremely friendly, professional and knowledgeable. I was blown away by the cleanliness of the facility.
Calvin was very helpful and friendly
This is my third time using this storage facility. The staff is very courteous and friendly. Nikki made sure that the unit was clean and she showed me how to open and close the lock. I was very satisfied with the service
Great service and very friendly and helpful. Thank you so much!!!! I'll be recommending to anyone with storage or moving needs!
Great customer service from the office but an after hours bathroom, with a code only for unit renters, would be wonderful.
Good. Currently very happy. Calvin and Nikki have been very accommodating..
Staff was great and friendly. Made it easy to also pay with online option. Thank u!
Great experience they always help me with everything i need done in a timely manner
she was awsome welcoming showed me around and told me other things that you guys recommended
Very friendly knowledgable staff. Calvin is super easy to work with. Facility is clean.
My husband and I just rented a storage unit from this location. We were assisted by Nikki and she was very helpful and pleasant to work with. I would highly recommend this storage facility.
I had a very positive experience. The management staff was very helpful.
Excelente servicio.Muchas gracias!
The staff was very friendly and always helpful with any questions. We will definitely be back if the need arises in the future.
The units and surrounding area was clean
We have had excellent service.
Excellent customer service! The process was easy and hassle-free.
Very nice to work with and the storage unit met our needs.
Very good gave me exactly what I asked for to get the job done for me in my family.
Calvin was extremely knowledgeable, professional and helpful. Calvin is an asset to your company and I'm certain he would do well in any position.
Thank you.
Charles Towne
I was welcomed and provided information as to what I was looking for then showed me the available spaces of which I was provided the option to look at other sizes and locations. She was very courteous and professional - a pleasure to work with. Thanks!
I would recomend them to my friends. It's clean and friendly staff. They have good security to.
Well pleased with customer service. Gentlemen, was patient with us shows us around storage units. Would rent again from your establishment
Calvin was a tremendous help in getting us into a storage unit on such short notice. Moving can be very stressful. He was able to put us into the perfect size unit. He and his staff were extremely helpful and courteous. The grounds and unit were very clean and well maintained. The follow up wss impeccable but not pushy. They helped make the experience easy in/easy out.I would recommend this facility location to anyone.
Todd NeSmith
Great... the young man that helped us was excellent. He was very responsive and knew what he was doing
Great staff very friendly and helpful great customer service
Welcomed very warmly and was given a great explanation of options and recommendations that worked very well for me. Calvin did a great job.
I’m very pleased with the service and the unit. Thank you
Had rented several units while complex was under previous ownership. Came back when I had additional need. New manager was very helpful in setting up paperwork and was also pleased to speak to Nicky who I had known from my rentals in the past. Nicky always gave great service to any requests I had previously. Seems like you have a good team at the Hiram location.
Great! Calvin was very helpful and was knowledgeable of available units to fit our needs. His friendly and attentive service was much appreciated.
My experience at AC storage was awesome, the crew there went out of their way to save me money and explain the entire process step by step. The customer service at AC was superb! Thank you Nikki for your excellent suggestions and awesome customer service.
Fast and friendly. Responsible prices
The staff is super amazing!
The staff was very helpful and the facility seems to be well-maintained.
Great job. Very friendly and professional.
Positive attitudes, smiling faces, very professionally managed, outstanding customer service. Love to pay by phone, saves time from website usage.
I would like to say 'THANK YOU' to Ms Nikki & Mr Calvin for there professionalism, customer service, and kindness.
Calvin & Nikki are absolutely amazing! We needed a 4th unit last minute and they were able to quickly accommodate us with a unit right next to where we were already located. Thanks again, guys!
Your team could not have been more informative and caring. They took care of every detail.
The staff was very helpful. Prices were a little higher than expected.
The staff there is just amazing they made us feel so welcome they are just superb!
The lady they helped me was very nice and helpful
There was a mix up with my unit but the man in the office, Calvin, helped me out and made sure I did not worry about a thing. He was great.
Calvin was wonderful. He went out of his to help me! He helped a lot. Super nice guy,too! Thank you Calvin!
It was a good experience i would definitely recommend other customers
Jay was professional, caring and competent.
Service was great from the gentleman who helped us. The unit was clean and the lock functioned correctly. I'm glad I chose AC Self Storage in Hiram.
Awesome!! Edwin has the best customer service ever!! He was very thorough with all of the policies and procedures and he was very patient and pleasant.
The rep at the office when I moved in was extremely nice!!! Moving really stinks ,but she helped make things a little better with her attitude and spirit
Great...friendly customer service
I was very problem and stress free.
It was a great experience.
Very friendly leasing office. Their promotion they were running is great. The area is always very clean and secure.
Jackie at your facility in Hiram, GA is a great representative for the company. She had a great spirit and salesperson attitude. She really make the person who is look for storage feel confident that AC Self Storage is the right place. Five stars is really not enough stars when it comes to her work performance. This was my first experience with your company but I will recommend it to anyone looking for place to store their goods.
Based on the plastic "We Will Return At" clock hanging on the door, the employees were late (by 20 minutes) coming back from lunch or a beak of some sort. Once they arrived, I had some trouble at my unit and called the office number. It turned over to a corporate/customer service person, who picked up and was unable themselves to get the actual store on the phone. Great prices and nice folks when they are actually there.
Matthew was very helpful and hospitable
Had a great experience with AC self storage. Jackie was fantastic. She is very helpful and explains things very well. Will definitely recommend AC self storage.
a little on the expensive side for such a small storage space!
Jackie did a great job in helping me get set up at the office and at the storage unit when I had a few questions.
Thanks.
The staff was very courteous and helpful. Unfortunately, my first attempt to bring items to the storage, after loading my truck and car and arriving there, the key pad would not accept my code and I had to return home and unload because I could not ride around with these items the next day to work. This was a total setback.
This is definitely the best experience that I ever had when it comes to storing my items. For once I actually feel my items are safe. The staff was very helpful. Jacqueline is the best. She is very professional, knowledgeable and courteous with excellent Customer Service skills. I can't say enough about how helpful she is. I would recommend AC self storage to my family and friends.
The employee that I worked with was very friendly and kind. I was having a really bad day and she listened to me and offered encouragement. She was a true blessing for me that day. Thank you!!
Great people to deal with.The staff is wonderful.
Smoothless - from start to finish, no problems.
The only thing I would say is to let prospective renters know those outer storage units don't have gutters and when it rains you will get soaked from the runoff
The staff were very helpful. They allowed us to reserve an extra unit in case we needed it. When we did not need it, they refunded the charge to hold it. We were allowed to keep the unit a couple of days into the next month without a charge. All of this helped to make the job of moving out entire household much less stressful. I would definitely recommend a friend to use them.