Functional, safe, convenient, and friendly service on the rare occasion that I need it.
always great.. if there is any probems, ,they fix it quickly
the team is amazing and always available to assist. very clean facility and i love that it's across the street from my home
Great experience!
Neil is very helpful!!
Neil and Martavius helped me get a short-term additional unit easily and I was able to cancel when I needed to. Having access to a ladder was also especially helpful.
An amazing experience I really appreciate how you take responsibility for us to make sure that we are safe when we traveled and to make sure we were taken care of. I thank you so much I've never had such an incredible experience with any company I have work for. and I work for some good companies but this company us storage have treated me the best and so many ways 100% the best!!!!!!!!
I actually had an issue with one of your staff members. On tue the 28th at 5:40 pm I came in, as I had signed up earlier that day, and punched in my code and it didn’t work. I tried this multiple times but it didn’t work. I also saw a call button outside the door and I pressed that. No answer. I called the establishment. No answer. I looked inside and the lights were on and it looked like it was open but the door gas locked from the first time I tried to step in (before the calls). Concerned that maybe the worker was having an emergency, since it was very odd that the business was officially open but no one was posted at their desk, I banged on the door loudly so that maybe we could hear each other. Still no reply. I walked back to my truck and 2 min later the worker came out looking angry. He I explained the situation and he took my code from me. As he walked back he stopped and turned around looking at me saying “you didn’t have the hang on the door like that” with an attitude and went back in. He fixed the code and I was able to get back in. Frankly, this was unprofessional and unsafe behavior. His name started with a D and this was at the 7000 aloma ave location.
My experience was great, as always. This is my 4th summer using US Storage in Winter Park and I will keep using them and recommending them. Neil is a pleasure to work with. Very knowledge, professional and personable. The facility is clean, well lit and easy to get around. I will not use any other storage company.
Very nice and respectfull
Easy and efficient process. Great value compared to others in Winter Park
Went through a couple issues in the beginning but I was thrilled once I got signed up. Until I started taking things to my unit. Every time I arrived the gate was wide open for anyone to enter. Twice , the gate was wide open for anyone to leave. I was told that the gate closes each time and that even if someone entered with a code they could not leave without a code. I emailed someone twice to get an explanation regarding this situation and still have heard nothing back. I wonder if they are truly checking the video. Hopefully my lock will keep anyone out of my unit. Because the gate isn’t keeping people out.
My experience was very positive.
From a good friend of mine
I have used US Storage before. The staff is friendly and helpful. The units are clean and easily accessible.
Excellent, Perfect, highly satisfied, I will be a loyal customer because of how Neil made it so easy and his outmost level of professionalism!
Neil goes above and beyond to make sure his customers are extremely satisfied!
Please make sure you give my praise to Neil
I will make sure I will recommend all of my friends and people that are looking for storage units to your company and definitely Neil’s location
It has been extremely pleasant. Neil was the Mgr on duty when I checked in. He's a star for US Storage.
Neil went overboard to be helpful…..but no. I would avoid renting space only as a last desperate option because it’s too costly…..and a $25 “administation fee?” Oh please! Thats a deal killer right there!
Fantastic! I felt like an individual and not just another "number". Very personable Staff. The grounds are clean and well maintained. I certainly was pleased with the spacious parking/loading zones. The unit I rented is affordable and within my budget. Very satisfied with this initial encounter and process. Thank-you!
Very friendly and helpful staff! :)
Martavius was AMAZING— at the Winter Park FL location. So helpful and friendly and wonderful. He deserves a raise and ALLLLL the accolades!!!!
We were looking for a new storage facility and found US Storage which was close to our house. The reviews were really great so we reserved online and over the weekend came into the office. All of the positive reviews about Neil were absolutely true. Neil was so helpful and answered all of our questions. He showed us around the facility and we were very impressed with everything we saw. We now have 2 units and the prices were great.
Overall I am happy with choosing USS for my storage needs.
Lack of adequate lighting at night could be an area to improve.I realize that electricity costs are a significant expense to all businesses,but with LED technology and motion activated sensors,I think electricity costs could potentially be minimized.
Neil went above and beyond - it was unexpected but so appreciated. It was a wonderful experience and I’m thrilled I selected this location from all the options out there.
Loving the great service Neil & Marta Martavious at the Winter Park location always provides!
The staff were very helpful. And informative. I appreciate the cleanliness.
Very safe and considerate with the price and the help at the front desk
It was a great experience with the assistant Manager. Thank you .
It was easy and simple. I hope it will be the same when I will check out.
Very good service.
Excellent experience so far
The best experience when it comes to renting unit.
I’ve rented everywhere like
Public storage, CubeSmart, Extra Space but your company exceeds my expectations.
Store manager Neil is the best manager you have and the highest commendation for his sincere and excellent customer service, and the friendliest manager I’ve ever dealt with.
Also your pricing is so reasonable that I didn’t hesitate to rent 3 storage units.
Please give Neil and his team my praise and recognition!
It was helpful and made my transition to this storage smooth. The grounds are clean and organized. 10/10 customer service and location.
Excellent service from Mr.West.
Great experience and service.
Always great when dealing with Martavius or Neil.
Extremally welcoming and nothing but accurate information and location of unit and operations contacts and accesses code. Thank you very much for a warm welcome.
A very professional place, staff is on top of their business and you can't beat the cost, which is most important because Iam on Society Security and the cost of storage is absolutely perfect for someone in my position. Iam grateful!!
VERY THOROUGH AND GREAT LISTENING SKILLS TO GIVE ME THE HELP I NEEDED. GREAT PLACE!
Best place in town Neil makes it all easy and great customer service by Neil.
I'm very pleased with the customer service I've been with y'all since 2003 I have a unit pk2113 and a unit in 1063 I'm very happy for the service n e i l at the Winter Park store I'm very pleased with the customer service with him Neil is very good cleaned up a lot around there
The process of getting my storage was relatively simple. However, the call center gave me the wrong information regarding what kind of lock I needed for my storage. I told them what location I was going to and they told me to get a disc lock. That is what I did and when I went to move my thing in, I was told I needed a cylinder lock. I had to purchase the overpriced lock at the storage site after being misinformed. Apparently this happens frequently. I do not appreciate this as the call center is supposed to be helpful for customers. Other than that, my experience has been nice.
Everything has been fine.
Neil was exceptional, truly helpful and very please.
Neil was wonderful to work with
Very friendly and helpful
Super easy set-up! Welcome calls answered all.of my questions.
Very clean an accessible storage
Neil is fantastic. Very helpful and knowledgeable. Had a very pleasant experience moving in
Since we got there until we left everything was amazing. Employees, location, facilities, everything.
Great experience. Neil was very informative and helpful!!
Very professional and helpful.
Very helpful and professional!
I’ve been a customer of US stores for several years now and our new manager is wonderful
I will not be moving in the unit. I called and said I reserved a drive up unit but the unit I was leased is inside around the corner past two units. I am unable to walk that far back and forth with all much stuff. No thank you!
It was very good. Neil is a pleasure to work with.
Amazing,friendly,professional
You are the best and your Manager got a Lot of Class!!!!
Great Service, Neil was very helpful and answer all my questions.
I thought it was very easy to deal with the staff very friendly Price is Right
So far so good. Great customer service seems like they care about our business
The process was easy and everyone gave great customer service.
Very exceptional
excellent 👍
front desk employee was beyond disrespectful and rude
Mr. Neil, at Winter Park location, always going l beyond to make our needs as easier as possible, of course, always following the rules, where I have two rentals there.
Also, Mr. Jean, at Downtown location, It's another manager who goes beyond to help us when we need. I am very happy to choose those locations.
Wish you had some with power. Your associates were pleasant and informative
I'm often getting storages., I run a food truck and I'm just now getting into party events so I need extra space and free up my garage. I went on line just to see the storage i though i was putting in a date to see it. I got a call soon after A lady introduced yourself I told her i will come the next day to see it. Next day i liked it and i paid thinking o can move it asap? That night i got a few movers and a truck and i could not get in my code did not work. There was no one there to help me.
I had to pay the workers for their time and my other storage i was moveing out of gave me to be out that day to not get charged for the rest of the month. Upset the next day I was given a temporary code to get in. So When I Came again with the u-haul truck again and put all of my things into the storage i could not lock my storage We were not aware that US Storage had Special locks. I had to make a Special trip because I knew my unit was not in the storage is about thirty five minutes away from my home. This storage is close to my store front not home. Wasn't too happy about taking a extra drive. When I got the key and put it on my unit. That's what I noticed my big bag was missing With My
Very good and professional .
knowledgeable, courteous, helpful staff; close location; price reasonable and better than some competitors
Why is there an administration fee if opening a second storage space?
I went to 8 storage facilities on a Sunday, this is within a 2 mile stretch on the same road.all were closed.i knew of 1 more at the end of the road, turning right to a new road(aloma ave).I saw a neon sign flashing open.pulled in ,talked with Neil about my storage needs.we discussed many things other than storage.I felt a genuine concern that not only my interest were protected, but made a new friend Thank you Neil!!!
Everything has been great so far. The manager Neil was great and very helpful.
Martavius provided great customer service.
The only issue is that the keypad to get in the gate doesn’t work with the app. The keypad to leave works well with the app
I like the place. located in a quiet neighborhood, the customer service is always prompt to solve any issues and rental prices I'm in hope don't increase.
Get youre billing right. I moved out of 706 to 801. I was told unit 801 was half the size as706? That would be5x10.it 4x9.6? That's 10 square ft + smaller than I rented. Which is 20 % less space than I was told.
Will thereby an adjustment of price for this discrepancy?
A valued customer Dean Leibowitz.8325631452.
Great people, facilities are clean
Easy to work with, very professional and friendly
It’s was amazing’ ‘ Quick and easy service at front desk’ I will give a five star!
Everything was easy to do. Ordered online and they called to hold it. Got there and within maybe 10 minutes got the lock and was using the storage.
Great staff and very helpful Markevius does a lot and go over and beyond greatly appreciate you guys
I was told 2 months rental 50% off. But the billing is set up for a month and half of 50 % off.
To company a few $ is nothing. To me every buck counts. Is there a deduction from November rent of 25 % that can be approved?
Remember, a verbal contract is as good as a hand shake. Which was done. Sincerely, Dean Leibowitz, 832563 1452
Excellent! Martavius was a wonderful customer service agent and an awesome individual. have had no issues at the Winter Park location and will continue doing business with you guys!
Rental agents were completely helpful in and knowledgeable of the size of all the units to help me get the right unit
Quick, easy and affordable. Glad I chose it
It was awesome, especially because you guys were the only storage unit open.
Very positive. Were very helpful.
Wonderful. Very helpful and smooth transaction
Very good and very professional
Renting a storage unit at US Storage was very easy & pleasant-
Manager Neil & Martavius we’re both extremely professional & helpful with the process from start to end 👍
It was great. Neil was very professional and very helpful.
I spoke with Neil at the Aloma location and was comforted by the fact that someone like him is in charge of the facility. He was very informative and considerate during our interaction!
The guy who signed up my unit was professional, offered suggestions, explained what to expect. It was fast and easy to get my storage signed up. Glad I chose US Storage over the competition.
simple. straight forward. very easy to work with. moving from one unit to another was a breeze. and thank you for the great rate
Neil was so helpful and assisted with every step in getting me settled. Thank you for such kind and helpful service!
Very good. Great customer service. Personable and great at explaining everything. The facilities were nice. I like how the fate and codes function and how I can easily access with my app. The only difficulty I had was the app didn't seem to work for exiting. I also like the automatic payments and how you'll notify when payment is late before charging late fees. I appreciate that and feel my stuff is safe there.
I'm sure you've heard but Neil is the best!!!
The service is friendly but I wish there was an extra security to enter storage building.
Very good service focus throughout my entire experience. Friendly and attentive staff.
Martavius West was amazing.
He showed me several units until we found the right one for me.
He explained everything in detail and was easy to work with!
So far so good with unit. Check back in a few months!
Thanks,
Mack McDermit
The experience dealing with Martavius in the office was very good. A problem came up later whenI tried to get in for the first time, and it was after hours. I don’t believe it was anything Martavius did incorrectly. The gate code generated by the computer did not work when I tried to enter. WhenI called the number on the gate, I was just left on hold. When I then called the non-emergency phone number on the gate, the answering service told me a gate code would cost me $50 on the spot. I refused to pay for one, so she gave me a 4-digit code to try, which also was not recognized. She took my phone number and said a manager would call me back. I thought she meant I would be called back shortly, but the callback was not until Monday morning. Wow. I know in the future not to leave the grounds until I check to make sure the code works.
Professional a good experience
The front desk person was super helpful everything is clean and neat
Takes some time to get things done. ie cameras. I have been here a long long time. Prices are getting so I may have to sell my RV and forget future travels.
What a great find! This place is so professional and clean. Neil and martavious were so helpful and explained the whole process to me. The price is very reasonable and they even have climate control units. I will definitely be back for future storage use. Give them a call if you like quality service.
I had a great experience,great deals.employees were very help and respectful and made sure we got everything we needed to ensure safety for our things.100% would recommend.
Everything was made super simple for us! Definitely a great experience!
Great! Easy, seamless process. Thanks!
The setup experience was smooth. Faculty is clean
Staff was awesome and it was a simple process
Amazing experience. Neil made everything very easy
My move was pretty much last minute, but the young man that rented the storage unit to me, made the move easier for me and my family.
Neil is a professional and his customer service is excellent. The facility is clean organized and well lit. Thanks U.S. STORAGE
The people at the office are very friendly and helpful I recommend
Neil and the whole staff is excellent and work diligently to take care of my needs. Plus the storage facilities are better maintained then those in the surrounding areas. Keep up the good work you guys!
Great customer service. Easy access.
It was easy and the customer service was great! Thank you!
Great! Neil , a manager, could not have been more courteous and efficient. Very impressed with cleanliness of units and property.
From 1-10, 10...In the perfect location, price Exceptional, storage unit & size in perfect spot with easy access. Front desk guy treated me like a queen....what more can I say.
Chris was so nice and showed me around the property as well as my unit and made sure my lock worked.
Neil was great at explaining everything. Place was clean and neat.
Very Good, a special thank you to Mr. Neil Pizzo at Winter Park location and to Mrs. Skyy at Sligh Blvd location. They were great and very helpful with all the process. Thanks to their help I was able to make happens on time.
Chris is the one who helped me when I first went to two stores he was so helpful great personality sense of humor customer contact
Bien gracias muy bueno todo
Neil is very nice & professional!
5+ stars to Neil!
From the first time I booked my storage online a few minutes later Neil call me introducing himself and the day of me getting my storage he help me very well I will definitely recommend anyone to use the storage area Sam Q
I was very happy with the facility and the service.
You have great costumer service and friendly employees. The units are reasonably priced.
Neil was Awesome and explained everything very thoroughly. If I had a question then He had the answer.
He was extremely knowledgeable and Professional.
Great. Mgr took the time to explain everything very clearly and was a pleasure to work with.
The manager was very easy to understand. He accommodated everything I could think of, and gave me a great tour of the facility with options. He wasn’t pushy, and had lots of patience. I’m glad that I made the choice of coming to this facility, as it had the best prices in the area with climate control.
I had an amazing experience with you guys. I believe his name was Neil helped me with my storage unit and was super helpful and friendly.
Very confortable, well service! Thank you guys, you’re doing awesome!!!
Location is great and the people are amazing also.
It was warm, friendly nice I would recommend
It was great. The customer service was awesome really loved how they showed me around. Definitely would recommend.
Ron was a great help and person. He was also very funny and made my experience fun.
Great service...All the employees are very helpful. They go above and beyond to help you. I have looked at other storages and this is by far the best.
Excellent the representatives Jean and Nicole are very professional and servicial. We are very glad to have our personal belongings storages at US Storage.
Nicole at our local storage facility was very professional and helpful. The prices are very reasonable as well.
Was very good already have a space I have p21 13 and I just got another story The End 1064 I'm very pleased with the service thank you
Great. Very clear communication and speedy process when securing unit.
Awesome service Jean DesRocher!
Clean and safe location!
Very friendly. Took care of my needs when it came picking out my storage room needs.
John was very helpful. The place was clean. But ramp getting in door was raised and made it very difficult getting carts over that hump. That could be smoothed out so easy with some concrete.
The lady who helped me did a great efficient job...However, way to many digits to enter and exit the gate, as there are some 600 million combinations you can make with nine different digits/characters...thanks
Nicole was very helpful an kind
So far very helpful and considerate
It was very good! Service was excellent and my transaction was processed quickly.
Easy procedures, good location, clean units. A huge thanks to Jean Desroches, property manager of the center, who has been extremely helpful and very kind every time I have interacted with him.
Awesome. I've used this storage unit before when I first moved to orlando,and now that I'm moving it's only right they use there services again while I get the next apartment ready. There one of the best places to use in my opinion as there cheap and easily accessible and the manager or owner is awesome, he always gets me a great deal which in a low budge move is the best and very appreciated.
I felt confident and well treated and they explained very good .Nicely welcome.
No problems at all and good costumer service
customer service was good, better than expected. facility is clean, but a man came in without a mask and the customer service attendant did not ask him to put on a mask.
Very knowledgeable staff,friendly!
The office staff was extremely helpful in matching the right unit with my needs. They went above and beyond to coordinate with the movers and to make the transition smooth. Thank you Jean and Nicole!
Very helpful guy in office did everything to get me a unit he went clean for me before rent and the price excellent
Very professional at everything, just to expensive.
Everything went well, the facility was clean and staff very helpful
The customer service at start of the rental process was outstanding! I hope to continue to receive the same support during my rental time there.
Everything was fine, the price, the space, the staff. We are very pleased.
Friendly, fast service. Clean, well kept facility. Pleasure.
Very confident and a great experience with this process of getting the storage.
Very pleasant and easy. All the units that were shown were clean and well kept. The costumer service and the willingness to hear out what I was storing and recommended what would be best was very helpful.
I'm a Handyman and didn't have space at the house.. I walk in and the nice lady Nicole help with the process of getting me a proper space for my needs.. I recommend this facility..
Sam Quinones
Thanks
People were very friendly and helpful but outside storage is very crowded and very difficult to get into and out of.
So great. Friendly service. I would like to recommend you, for sure!
Courteous and helpful. Easy
Very good staff friendly fast service and very helpful
Great much better than Public storage.
It was positive and if my pricing holds true very affordable and convenient for my plans
John and Nicole were the most professional and nicest people during this process. The place is great and offers the best price of the area.
It was easy and pleasant.
The staff at this location is friendly and helpful.
Very nice and friendly
I moved to a bigger unit
Jean went out of his way to help me during his lunch hour. Thank you very much.
I’m sure that was a mistake I had awesome service and everything was clean the only problem was the ac on the building that I got the storage room. That is not a complain is just a a request. It’s a climate control building and it was warm. That’s all. Everything else was on point.
A warm welcome and good customer service and friendly people to talk too and clean Storage thanks
I found that the people I spoke to and the service was (as we say in the UK) top notch ,all friendly and helpful, thank you
The in-store experience was great. Jean the manager was very friendly and helpful. Great Customer service.
Excellent Customerservice.
I love the facility, the people are nice and helpful. Easy to navigate and unbeatable pricing! I would recommend this storage facility above all others!
Nice staff and very clean place they have me a very good deal for 2 month 50%off 😁
Very friendly, very knowledgeable , very considerate and helpful
Quick and easy to rent a storage
Jean was knowledgeable, professional, and pleasant. The facility was clean.
Jean and Nicole are great, kind and very helpful.
Very professional and pleasant
John was very knowledgeable fast and courteous.
Hi folks, I had a great professional reception by John and Nicole.
I appreciate it. I can refer this place to my friends. I strongly advise to install more surveillance cameras. I think it has few cameras installed, bringing more responsibility for the company. This is a point that deserves a lot of attention! As well as access control, some people do not identify with the system at the gate and use remote controls that do not provide check-in and check-out. Please fix these issues which can pose major problems for users as well as the company. Thank you so much.
Awesome staff and answered Every possible question . Thank you for your Awesome customer service -Manuel Santiago
Property manager- Jean
My experience was excellent
Friendly and accommodating .
Friendly, honest, helpful staff. Easy access. Clean units. Would recommend to anyone. Prices a very competitive.
The rep there was courteous, friendly and extremely helpful. With more employees like him, US Storage should be in business a long time! I look forward to recommending the site on 7000 Aloma to anyone in the Orlando area.
Well have been a customer before. My last experiense was great hopefully it will be the same this time around.
The convenience of your location is the reason I would recommend.
Very positive. Staff very helpful.
The manager, Jean, was extremely friendly and helpful. He found me an excellent deal that worked with our budget and schedule. The only complaints we have are that our unit is accessed through a door (both sides of the building, turns out) that have a slight "step" into the building, rather than a ramp. Because of this, when you have 300lbs of tubs on a cart, you can't get over that little step (means we had to take half the tubs off then lift one end of the cart, which resulted in my husband hurting his back). A ramp is necessary, and is present on ALL other access points except the two that we would use. Also, the doors can't be kept open with a door stop, supposedly per the fire marshall? All other storage places we've been to have this. We had to find and use a concrete block to keep the door open. These two things need to be rectified immediately.
Very nice and healthful staff
Fast, easy, and courteous customer service. Thanks.
Very professional fast service. Jean was awesome! Units very clean!
The staff was friendly and willing to help out. The prices were great!
From the online renting to the check-in process, everything was great!
Fantastic - all aspects great !
Great 2nd unit Jean is the best!
excelent customer service from Jean helping me to get storage for my belongings and also for his advice.
Great both of the property managers were very helpful!
Excellent - Staff very helpful
We were very Impressed !
Jean is amazing , kind and very very helpful.
Great.. I think Jean is a great asset to your company..
Jean is great to work with. Your late fees are ridiculous especially for a long time renter like me
Great front office staff, would recommend to anyone with Storage needs.
Desk Agent was very helpful and friendly.
I could not be happier!! The Staff was so professional, answered all my questions to help me with my storage needs. I would highly recommend them
Both men I met with were very knowledgeable & very professional. I would recommend this facility to anyone.
Excellent Jean and his assistant went out of there way to accommodate us. It was greatly appreciated.
Patrick was very helpful as we decided the size we needed and the location
When I called no one told me that I needed my own lock, nor did they say I needed a cash deposit in order to use to truck and they didn’t tell me I needed my insurance card for the truck as well. I was unprepared for this as no one told me. This was a huge setback in my plans. Had your staff been better at communicating, this wouldn’t have happened.
It was wonderful, he make it so easy for me in a time that a lot was going on
Thank you for your smile.
Very friendly good price good deals
I love everything about them.
... always ready to serve you.
I enjoyed this experience immensely. I will recommend this to friends and family who are moving and I had such a good time with Theresa. She helped me with all my questions and concerns. Overall I give this place a 10/10 for customer service. The units are all in good condition and no problems getting into the secured area,which is gated and locked of course. You take privacy very seriously which I appreciate and admire so thank you. If you can tell Theresa that Dylan Anderson thanks her for all the help and advice, she was wonderful.
Everything went smoothly.
Awesome customer service! Great price! Very happy to be storing with US Storage Center
The office people were terrific and the space was clean.