The customer service was amazing and the best promotion I’ve seen on my first ever storage experience. Thanks, you’re appreciated!
Pretty cool and clean storage facility that I would highly recommend to anyone that is looking for a storage unit
Very professional and great prices!!!!
Very good nice place good people they work well with customers
People are living on the top floor!
Hello Bill, thank you for reviewing our Orlando facility. We would like to take the opportunity to speak with you further to learn more about your visit. At your earliest convenience, please email us at
[email protected] with more information. We look forward to speaking with you!
Never will rent here again. i was in hurry moving so this is the nearest but when i check my storage the next day a mouse dropped out my MK shoes which is btw inside the box and i’ve seen a second mouse in my Uggs disgusting. Aside from that the white guy manager at this place is rude & racist.. most disgusting place. now i don’t know how im gonna sanitize my shoes.
Hello Richard, thank you for reviewing our Orlando facility. We're sorry to hear about your experience and we understand how upsetting this situation must be. The condition of your unit and the treatment you received are not what we strive for. We take concerns like this seriously and will review the matter. We would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience and a manager will reach out to you.
Very good. Good staff and clean
It was awesome and very warming. Very kind and polite associates.
The staff was very helpful, always courteous and when I need it that extra stretch, they went for me! They help me keep my things that were most important to me and my son! Thank you, sleigh boulevard
Great place to store your things
i’ve been with your storage about two years now I’ll be there for a little while longer. I really like the facility, but I’m very disappointed on how you keep hiking up your prices for people who are actually therefore a long period of time it just doesn’t make sense to me. It’s a storage not a house.
Auctioned off my storage for over half the price they were trying to collect for late fees and charges. A horrid business who operates like repo companies, NEVER SHOP OR GO HERE EVER
Non professional access to our unit is impossible to much control to things that dont belong to you inconvenience elevator always in repair out of service
My payment seems to never be the same don’t know why but I only get the call center and not properly manager. Going to start looking elsewhere.
The experience has been great, everything is very clean but the price is very high. I’ve compared to other storage places and if it wasn’t such a hassle to move everything we would. The same sized storage unit other places is closer to 110 not 180.
The staff is great and the storage unit is clean and well taken care of. I always feel safe going in and out.
The facility staff was very nice and helpful. There was usually only one elevator working at a time which sucked when trying to get things moved because it would take much longer to get up and down. My only issue moving out was finding that mice had been in my things, which was a little gross but it happens in storages I guess.
I couldn't have asked for better! Awesome, thanks
This building is infested with rats and feces. I had to leave & throw away almost everything in my unit. I paid for my unit for about year with insurance and could not get anyone to contact me back regarding insurance claim or compensation. DO NOT RENT HERE!
Safe and secure storage facility, but recently I found a terrible amount of roach droppings in and on my boxes. I keep the area orderly and there is absolutely no food items in my unit, however this is an unacceptable problem. I am currently looking at different options.
I can’t recall her name but your manager that originally set us up was fantastic! Facilities are always clean as well.
Very professional and competently operated. Very clean and well organized business operation. And very friendly staff
Everything was perfect. My possessions were safely stored in air conditioning. No problems at all.
It was a disaster from the start I should’ve never trusted this place Jean and his entire team *****!!!
Renting was easy & making payments online was simple. Front desk was always helpful & friendly.
We are very appreciative and thankful for the help that you have provided us….
Glad I moved my stuff out.
I was evicted from my unit for having my door closed and working not sleeping besides the fact it was 4 days after I paid my rent for the month and I never got my refund after years so what kind of survey do you want me to give you a good one or a bad one the only one I have for you now is a bad one no I would not recommend your storage units especially this one down here my decision might change if I got my refund for my rent that I was supposed to get over a year ago
Very good, the place is always clean just got a a little expensive.
Everyone there is nice but over priced. The price increase can happen at anytime during the year.
Location is too expensive. They went up by 30 dollars. Not worth it.
Shady as f. Got robbed and the Orlando pd told me you people just blew them off. Shady spanish, and blacks.
At the beginning it was really bad. Broken elevator. Now higher prices. It socks. Prices should stay down.
Although the staff has greatly improved the elevator issues. My experience was horrendous in the pass.
Everything was fine but I was charged the insurance fee even when I provided my home owners policy. I was told I had to wait in order for the office to credit me the fee charged by mistake. There should be a way to refund a client immediately specially if is the office’s mistake.
Very good. Employees very helpful!
Good experience, very clean secure storage building
The elevators suck, they don’t work half the time, and when they do, they are so painfully slow I have to schedule extra time to get in and out of the warehouse space. There have been times when the keypad didn’t work and I couldn’t get in at all and had to wait days. It’s just not reliable, I never know when I can get in for sure, and I know that when I do, it’s gonna be very slow getting in and out.
I had my belongings stored and I asked plainly if they would take the monthly payments out of my debit card they said yes they got my information everything they needed but they never took it out I travel all over the United States for a living so I can never be there personally I lost everything in my storage unit thanks to incompetent employees I will never store anything this place again and I highly recommend the other people to never use it sincerely Virgil Roman Thompson Jr
Very nice building well organized
The facility is conveniently located to my business - which is what we use the unit for. However the amount of times that the elevator has been broken (leaving the unit inaccessible for us) all while the rate has continued to increase makes me extremely unlikely to ever recommend this specific facility or this company to anyone.
Absolutely horrific. Y’all shut my facility down via email 26 minutes before closing it!! Unbelievably ridiculous customer service and lack of consideration for YOUR customers. This took place the day before the hurricane so you locked me out from getting my generator. Additionally, you were closed down for the whole next day as well. To add insult to injury when I came back to get in you still didn’t have anyone on site to help with the gate code issues I experienced. It took a 35-45 minute phone call to get help/password reset over the phone and I was told you “Senior Property Manager was on his way and would be there in 10 minutes. I waited and he never showed. Then I called back to find out what happened and was told it would be another hour before he showed after I already waited 30 minutes. NOBODY really cared about my complaints. They said to go to the facility and speak to someone there which is code for “who cares”. On top of all this nonsense you folks have consistently raised my rates the whole time I’ve been there. I’m paying almost double what I started at around year ago. Won’t be too long before me and my friends leave your facility.
My experience have been good the prices have just went up drastically. The people that have already been her shouldn’t have a rent increase that would force people to move out and you would loose a lot of business. I am a sickly person in / out of the hospital so it has been hard for me to pay the rent ; I just dodged the auction I came in on the day of the auction before they sold my stuff ; and I am very grateful it wasn’t sold. It had my family heirlooms of my great grandmother and grandmother stuff,so I am happy it was saved because it is everything I owned. Please don’t increase the rent.
Good just have some concerns on the smell of the units. Also no trash cans near the building
Do business with you since last year, its a pleasure. I never go back to uhaul like i did in the past, their are a disgrace on business . You folks are reliable, i have a couple emergency you folks accommodate, i am very satisfy so far.
The young lady who opened my account was fabulous. She is always there.
It was a very easy experience, and employees were friendly and helpful
great! the place is very clean, Taina is very nice and always willing to help.
I have had nothing but good exsperience since I've been a customer
Well so far so good, Excellent 👍🏽
Mr. Neil and Christian at winter Park location and Mrs. Sky under Orlando Downtown location are great and very helpful, every time we need.
Super easy! Storage was great clean and easy access at all times. Moving carts available were a huge help to move things in and out. Great value!
I was extremely happy with US Storage. The units were clean and secure. Skye was amazing to work with, her customer service was top notch. I can’t say enough about her. She was responsive to my concerns, pleasant, explained everything patiently.
I never had any issues, and when I called with questions, and they were busy, someone always called back within the hour.
i have had wonderful service by the manager Edwin. He is always cheerful and friendly. The staff is always helpful and very knowledgeable.
It's a very nice environment and I appreciate it. Thanks
no problem no issues.
excellent staff, good service
Great customer service and helpful.
Satisfied with my service
I’m can’t help nothing to do anything sorry but not my stuff her stuff name Chiqutia Arron
👍
Everyone is helpful.
Thank you so much.
I love 💕💕 your staff and the positive energy they give I feel safe having my items there.and to come get it them and they are still there without anyone in my stuff safe.i would recommend this company and site . thanks
This storage facility is clean, climate controlled, provides moving carts to use, has automatic door access to enter the building, and elevator provides ground level access to each unit. I would recommend this storage facility!
Only concern is that people are living in the storage units.
Everything was perfect I would recommend you guys
Amazing facility and a very friendly and helpful team of professionals. Thank you very much!
Experience has been great. Easy access in and out.
Great service great staff awesome facility everyone is so friendly and helpful great crew
On-site team was very nice at time of leasing / move in.
Clean & new facility!
The only dislike is no code to give to movers due to preprogrammed and having to enter every time on elevator.
Great experience. Staff was friendly and knowledgeable and great help and prices. Would highly recommend.
It is an awesome clean place and Neil is an angel. He assisted in every way possible and is a sweetheart. I would most definitely let everyone know about this place!
Very happy. I have passed on a recommendation to my condo building and US storage is being listed as a recommended service provider. Our local US Storage center is the closest storage to downtown Orlando.
Very good. The property is clean and well maintained. On a hot day you can count on being treated to ice cold bottle of water. The staff is very caring and thoughtful. I can honestly say that this is one place I would highly recommend to any person that needs a wonderful storage facility.
Incredible!! All questions were answered and we were treated with respect and kindness.
Great staff friendly and helpful.
Great price and great service.
AMAZINGLY TEAM AND HELPING ALOT!
This place is the absolute best! Great location, helpful and friendly staff, clean and super accommodating. I’m happy I made the move!
Excellent experience. Staff is great.
Thank you, very nice, courteous and caring
It was actually very painless and pretty awesome! Edwin is amazing and made my experience perfect! Highly recommended!!!
The facility was very clean and the staff very knowledgeable and friendly
It was awesome,professional, courteous, good deals and they help you find perfect unit for your items.
Great. It's quiet and clean. Not as cool in building as it was during walk their. But great experience.
Everything was great until we tried to bring the last load over and the elevators weren’t working and there we were with the moving co. Truck and 4 movers! Unable to reach anyone by phone except central call station who couldn’t help us at all. Moving co. Took our belongings back to their facility and came back the next morning and the elevators still weren't working....however, Edwin, the manager to the rescue. He was great and eventually got both elevators working. Reimbursed some of our rent but probably won’t touch the extra we will have to pay for them storing our stuff overnight and not releasing that truck back into service until the afternoon.
Had a very good experience. Your agent Edwin Rodrigues was very
courteous and professional. He is an asset to your organization.
Friendly staff, well lit and secure location. Hopefully use this location for a long time as long as prices aren’t increased too much.
Easy, very professional and helpful.
It was good! Edwin was very helpful. Place was clean and experience went well. I do wish that the hours were explained a little more in detail as the storage unit truly shuts down at closing!
Very positive, all employees are helpful and pleasant. Offering cold water to the movers was a very nice touch. Professional in every way.
Great. Super friendly and helpful team. Megan was clear, communicative, and eager to get my business on the phone. The follow up email/text was timely too. Her demeanor in person was spot on for my walk thru and sign up. Edwin exhibited the same. Such a difference from my current provider, whom I am leaving at the end of the month after 6 years. The pricing is the best I had found for a comparable space. The cleanliness, lighting, and security is top notch. My only suggestion would have been a bay door, and covered loading unloading area w/ all our rain and extreme heat.
Looking forward to US Storage helping our Dining Hall of Fame Restaurant, Maxine's on Shine, with it's storage needs over the years to come.
👍
Kirt D. Earhart
Proprietor
Maxine's on Shine
Felt that the experience was terrific. I love the over the phone process. Quick and easy
Everything was great and very simple from an end user prospective. Neil Pizzo is an excellent ambassador for your brand! Thank you!
Neal and Edwin are great! Very friendly and helpful. They really care about their customers!!!
Great staff and Facility!
Brand new, clean; great service!
Great customer service!!!
Rented from here because of the customer service provided and the price was great
Great.The assistant manager Neil was very professional and yet caring. He aided me to find the perfect unit for my personal needs.
I'm looking forward to working with US Storage and have already told friends &neighbors how clean & convenient this location is for me.
Excellent service and facilities.
Great experience. Easy communication, clean facility. Would use again and recommend.
I love you guys! Neil is great and continues to be great!
Great location for me and the ease of use to enter the building and find my unit was a big plus
I could not be pleased more. Neil was amazing to work with. He is a prime example of above and beyond when it comes to customer service. The facility was spotless and very well kept. Love the updated digital access control.
I seriously have rented a lot of units in the past from other large name "M" companies and it's always just been business as usual. But your facility and staff have seriously impressed me. I legitimately have brought you guys up so many times in the last week just telling friends and family about how blown away I was.
I usually don't see myself as an easy person to impress but I really did enjoy my experience working with you all. The online booking was a super convenient and everything just... worked perfectly.
The staff is fantastic, extremely helpful and knowledge about their services and competitors. They were patient in explaining everything and showing me the facility. The prices are very competitive, and the process to complete the paperwork was very easy.
Neil was great help! The space and security seemed very good.
Great company and experience
I felt like the manager was very professional and caring for his customers. Kudos to him.
It was very professional. The unit was clean.
Neil the Assistant manager was a gem to work with. We met a few weeks ago when I began pricing storage units and in our conversation he struck me as a caring individual. He explained the specials to me and kept me updated over the process of any price changes, available units and floors. Neil is an asset to your company and I will refer others in the future.
Great experience with Neil, explained the process in detail. The technology they use is fantastic!
The representatives, Edwin and Neil were a pleasure to interact with. They were very helpful in giving me information and giving me a tour of the facility. The process was very easy and stressless. Considering the situation with the restrictions in place for everyone. I would recommend us storage to anyone, especially this location. It was a real pleasure doing business with them both. I am a very pleased with my unit and the fact that this was a new location. Nice and clean. That's a big plus for me.
Thanks again.
Very helpful and very nice!
So nice and accommodating. Definitely recommended! They took the time to walk me through the whole process. Thank you!
Edwin the entire staff was so welcoming very beautiful facility I will recommend you to everyone I know that needs a storage facility