Great staff! Knowledgeable and helpful!
The lady that works there is wonderful. As an 84 year old grandmother I was disappointed the elevator near my unit is still broken.
Review of US Storage Center – Orlando, FL
I recently had a fantastic experience at US Storage Center in Orlando, FL, and I have to give a special shoutout to Vangie for making the entire process so smooth and hassle-free. From the moment I walked in, she was incredibly friendly, attentive, and genuinely interested in helping me find the perfect storage solution.
Vangie took the time to show me different unit options, explained the pricing clearly, and answered all my questions with patience. Her knowledge and professionalism really stood out. I felt confident I was making the right choice thanks to her thorough assistance.
The facility itself is clean, secure, and well-maintained. It’s clear they prioritize customer satisfaction. Whether you’re looking for short-term or long-term storage, this place has you covered, and if you get Vangie’s help, you’re in great hands! Highly recommend this location for anyone in need of storage in the Orlando area.
the manger was very Judgemental. to me profile me and kick me out. no refund. very disrespectful.
Hello Andre, thank you for reviewing our Orlando facility. We sincerely apologize for the negative experience you had and any frustration it may have caused. Your concerns are important to us, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Very positive.
Very helpful
Only wish I could get printed
Receipt
I gave a 5 for several reasons. I rented your unit because I had just lost my job and my home and had to move my home immediately. It wasn't till I had moved in a carload of my stuff and saw the vagrants loitering in the hall and area that I had decided to move out immediately
Unfortunately no one was in the office and I had to return the next day to move out. I returned to move out and explained the problem that I didn't feel safe I was met with a condescending attitude. I would have liked for her to return my money but she laughed at the question. I felt insulted. I was in the unit for less than 24 hours, I had to buy a lock they told me to keep the lock which is understandable you don't do refunds on an open package. But I would have liked my money back. And still would.
Please make sure your stairwells are safe and clean, there were bags of food all over. Not safe if it brings critters and they eat people's belongings in the units.
I’m very comfortable and satisfied with your company and your employees who are very helpful and patient with me when I use a interpreter for my phone call
They were very nice and professional.
Place is clean and ready. Ample carts and space to help move. Ryan at the front desk was spectacular. Polite, helpful, knowledgeable and on point. Keep him around and GIVE THAT MAN A RAISE ASAP!
Very easy and cost efficient
Thanks and God bless you 😊
Kindness. Politeness. friendliness 10+
Very professional outstanding customer service
I couldn’t get into my unit on New Year’s Eve because my code wasn’t right. There was no one that answered the phone or called me back. I was flying out early the next morning and had to sneak in when someone else left to get inside.
Very helpful and professional.
Hey, everything’s great dealing with RYAN your facility property manager. But your price is too high and it keeps going up as the only complaint I have. It’s a nice clean facility it’s acclimated got lighting music so all good except your price.
It was good
Very helpful & everything that I needed was available & I will recommend & come back.
You managers are very kind and helpful. Your locks kinda ****.
Very professional staff! Made me feel welcome and.important! One of the nicest facilities I’ve ever leased! I have 3 units now and happy I found this location!
The facility is very safe and secure. Manager is excellent - exceptional customer service! Highly recommend this location.
The manager Ryan was extremely professional in all aspects of the job and he made me feel very comfortable in selecting us storage for the 3 units I rented. I think it was the comfort I feel with Ryan that made me pick us storage over other competitors in the area
Mr Duncan is courteous and knowledgeable and explained in details on rules etc.
Mr Duncan’s professionalism is to be commended.
Very happy and satisfied.
Ryan and Mia are the best at this location. Well managed and organized center. Great front desk presentation all the way to great excellent customer service and clean units.
Very helpful staff
Windermere storage was very clean, easy to get around. Manager was professional liked the staff.
Moved to closer location on Sandlake area. Easier to get to and work around inside the storage but the facility outside was very dirty. Made me feel uncomfortable being in the property where you can drive your car inside to unload. It’s gated but never cleaned.
The rental process was seemless. I believe with the newer storage facilities the pricing was not competitive. Given there are not lights in the units
Great service, very nice facility.
Very clean! Easy access, nice Units. Friendly, helpful staff. Good location. Nice having access to your unit anytime day or night. Loved it!
Second time at this unit. First time as US storage. Mia was very nice and very professional.
Very professional Simple setup
Great customer service and great location
Easy as Sunday, clean, secure, personnel knowledgeable, fast service without problems and good recommendations. Easy pessy to the end
Ryan was great and friendly! We love the 24-hour access. A little bit on the higher storage units however the positives out way the negatives of price,
Amazing! Comfortable! Acess to 24 hrs is the better for me.
One of the best customers service and very convenience for me to moving the stuffs for around this area.
Overall. it was a very positive experience. Mia, the assistant property manager, was very courteous, knowledgeable, and helpful. The unit location is decent and meets my needs. I wish the price was a bit less but the introductory promotion helps. The 24 hour access is a great feature!
Thank you.
Absolutely horrible management there are very unprofessional
I am very pleased with US Storage and the service I have been given.
I am one hundred percent satisfied with The management and the facility
Your manager Ryan was easy to work with! Professional and detailed!
RBROWN
Convenient, prime location, reasonable price, friendly employees and 24 hour access. Therefore you can move in at your convenience
I ordered the unit online so I didn't have to go during business hours . I can only go days when your closed I called and informed somebody of that and they said they would have a manager call me and never did I lucked out and got half A-day off because it was Thanksgiving the next day I went into the office and gave an id to get my gate code the man working Was very slow and not helpful he then don't explain to me how you even pull into the unit so I finally figured out that I have to drive around the building and then the elevator close to my unit is broken and I have to use the one on the complete opposite end of where I'm going with my 1 year old son 40 pound baby with me who's very heavy and very rambunctious . tI get to my unit and it's a cube and has a lock on it already so I go down the stairs where at the bottom and There's a sign that says Emergency exit only it don't say that at the top of stairs then when I finally get to the office he's gone and won't be returning until 230 so 30 mins from this time I already hauled up my stuff for unit bought my lock and I can't stay until 230 I have plans I'm already running late for at this point so needless to say not happy
Great. The girl at the front desk was very sweet and helpful. I don’t remember but believe her name was Mia?
My experience has been good. Ryan and Mia were the reason I chose your company over the other 4 storage companies in the area. I’m having to come to my storage unit almost daily right now and it’s been a good experience.
The mgmt sends a letter saying the facility is closed up and never sent a letter when it reopens , with no occurrence with and around the facility there is no satisfaction reason to close , only to give himself time off
It has been great. Ryan is usually who I see. Not sure the name of h tú e lady with him. They both are very nice and friendly whenever I need anything from them.
Ryan was very helpful and was able to meet all my needs for storage and payment set up. I really appreciate his time and effort to secure my belongings . Thanks
Excellent communication excellent customer service.. Ryan made it easy for me
I am currently at the sand lake Rd Orlando, FL location it is great😄
Great Service by Ryan, he was well knowledgeable of all the storage units and sizes. He was a great help to me in deciding which locker to get for my needs. I really recommend going to Ryan for all your storage needs his expertise is an asset to the company and has a customer first mindset which brings out a positive vibe.
I had a great experience dealing with the US Storage Center team.