I had a great and satisfied experience with Miss Regina Green at your facility on Narcoossee Road, she went out of her way to please me as a customer, she got excellent customer service squills, 5 ⭐ for her, I had problems created by other employee, and she make me feel that I was important to her and your company.
To be honest horrible. I dont like to complain about people’s behavior much but Regina doesn’t know what she is doing until thisnday. My first unit she was in training. And this is my second unit she still doesn’t know. Plus, she is rude to customers.
I got there 4:15pm and there was a sign saying be back at 4:30pm. She showed up 5 minutes late. And with an attitude saying it was late to rent a unit because it takes time.
I am a busy person and going back another day is not an option. Unless your company refuses my business.
I got my unit that day, but the experience was not pleasant.
I have two units by the way.
Hello Ingo, thank you for your feedback at our Orlando facility. We apologize for the negative experience you had with customer service and any delays in assistance. Your comments are important to us as we strive to improve our processes. Please email us at
[email protected], and a manager will follow up with you directly.
Great service. Hassle free. Professional. Easy peasy. Good location. Reasonably priced.
The experience was quite pleasant. I did it all online and the receptionist was very kind and attentive and took care of me right away. She was a true professional.
Clean secure facility. Second time renting from you.
Units are old and in just about okay condition but beware of water coming in, termites and ants. Also, doors becoming stuck open or closed. Given this, it is hard to accept the now inevitable increase in rates every 6 months. Mimi, the Property Manager, is very helpful and is one reason to stay.
Hello Chris, thank you for your feedback at our Orlando facility. We apologize for the issues you’ve encountered with the unit conditions, including water, pests, and door functionality. This is not the service we strive for, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your experience. We look forward to speaking with you!
Online paperwork was a simple process. Ease of location was right for me. Easy access on sides of building make it easy for drive up and drop off. Frank was very pleasant to work with and quickly got me into a larger unit since I had more things to store than originally planned.
Very good professional very good customer service very welcoming
Awful move in. Took over an hour+ to complete move in despite all paperwork being completed online ahead of time…what was the point of pre-completing everything. Additionally, it’s been a week and half since my move in and I still do not have a gate access code…
So far, so good. There were a few times the system was down and had to go to the office to have them open the door. Other than that it has been good.
Great experience overall! Great staff, clean facility. Chris was knowledgeable and courteous when I had any questions about move in process. The price couldn't be beat, and the free move in truck really helped to seal the deal.
Great price. Great service. I'm so bad with names but the manager of your Vista Lakes location was so friendly and efficient. Would definitely recommend US.
Friendly helpful and willing to explain everything with patience . CLEAN
I was satisfied until you tried to extort money out of me
Great customer service and very convenient location.
it was good. It was a great experience dealing with the company in the storage. The one thing I enjoyed about it was the availability of a truck to use to bring my personal items to storage. Thank you.
Cris is very knowledgeable and helpful. I had used your facility several years ago and it was the first place I contacted when I needed a unit..
I’m pretty new however it’s a really nice, Clean organized facility. The lady I spoke to on the phone was very helpful when setting up my lease. When arriving to the actual facility the reps there were busy so there was a short wait. Once it was my turn they helped as fast as possible. Thanks everyone
Excellent service . Chris was a true professional. The facility is safe clean and in proximity of airport.
Look forward to renting continuously from this site.
Very pleasant, and informative
4 motorcycles stored in 4 lockers side by each.
Thank you
effortless
Very easy
Great customer service
Would definitely recommend
very nice place and friendly people in the office.
3 times went to the office and is always closed with a paper in the door indicating “I’ll be back” I work and can’t be wasting my time. You guys sent me an email of past due account. Not even had access to the storage yet.
Great experience, Chris is always helpful and answers any of our questions.
Very easy to apply in office, and your rental fees are very competitive. Clean units.
Excellent costumer service.
Excellent customer service, excellent facilities and great accommodations. Thank you
It was a friendly yet professional environment. I have nothing but praises for the US Storage Center. Keep the good work. Thanks...
Very nice, attentive and knowledgeable with easy procedures to rent the space and the benefit of a truck too! The best!
I think her name is Zoe she really help me out she was kind very friendly and took her time with me she’s very likable and loves her job really is a one of a kind have a lot of patience because my checkin was not that smooth but she made it fun and it was 2 days b4 Christmas
Very good! People até friendly and professional. Place is clean and good space
The location is very convenient and customer service is great. Zoe and the manager are very nice and helpful.
ZOE WAS WONDERFUL, IF THATS HOW YOU SPELL HER NAME. WE USE THIS COMPANY AROUND AMERICA. YOU HAVE A VERY LOVELY PLA E COMPARED TO SOME. LOOK FORWARD TO THE STAY.THANKYOU CRAZY BETTY , WATER PARK BUILDERS
Great customer service and makes the process easy
Your manager is very nasty and is chasing your customers away
Very pleased, friendly wonderful customer service
Very efficient and accommodating
I spoke with. He is on the phone and he helped me out. It was a quick and easy process. Chris was pleasant and polite and helped me with what i needed. When i actually made it to the facility i was lucky enough to deal with Zoe. She was charming and helpful.
No issues and all my questions answered
I needed a climate controlled storage facility for a few months and this was close by, had good access hours and a good price. I really like that the lights come on automatically in the hallway when it senses motion.
Very nice experience I felt welcomed, exceeded my expectations they where willing to explain everything. Nice environment, clean. I felt so comfortable that I didn't look any further. It was my first stop that morning. Thank you.
Good price- Extra Storage randomly raised my fee after 3 months from $54 to $108. I got a unit twice as big for $101 per month. Clean facilities, Chris took care of me in a quick fashion- let me in a day early as Extra Storage said if I stayed the day of month that i originally moved in on, they would have to bill me for another month!
So far, so good!
I received excellent customer service from Matt. I would recommend to others.
Smooth and Professional outstanding service Clean with the surveillance camera on site for a Pro Quality customer service
Super friendly customer service, great starting prices. The whole process was super easy.
Very professional and great experience. Staff are professional which also help my satisfaction.
Very quick and courteous. I received a call in about 10-15 minutes.
Matt was extremely helpful and took care of all my needs and question’s promptly. Very happy
Chris has been great since I transferred all my storage from Dallas to Orlando during this lengthy family move. I appreciate his professional communications and customer care. Other family members will be using this storage facility in the future. Many thanks, Brian
Cristopher was great very helpful, I just don’t like the guidelines your company enforces. It’s so unfair to have to be switching my things to be able to afford to have my things stored.
I like the location but not the fact the gate is always open. Why do you give out gate codes if you're never going to close the gate. That doesn't provide a feeling of your property being safe if anyone can enter at anytime.
Excellent service and fast
Terrible , no communication with customer. I wait two hours in the storage just by the end of the day someone call me but was too late
Disappointed
Good Service, Clean facility, Easily accessible, Never Crowded, Wide hallways and use of carts made moving in easy
The experience has been a bit confusing as somehow my phone number and email address got assigned to someone else's unit. I am also concerned that many times I have been there the exit gate has been wide open and I have seen vehicles driving in the open gate rather than punching in a code and going in through the entry gate.
Good. Thought it was easy to get started and the 3 months at 50% off was a nice incentive
Beef staff was polite and courteous. I was able to acquire a unit that would fit my needs with the help of staff members.
Great customer service very attentive awesome storage place great prices come talk to cris awesome person to do business with 🙏🙏🙏🙏❤️❤️❤️
Very pleasant awesome greetings very comfortable thanks . Definitely recommend great experience
It was awesome, the young man who took care of me was very detailed and honest.
Jason was so helpful. He was quick and knowledgeable. Helped me out of a very stressful situation. Thank you Jason.
Chris was great, military like efficiency and follow up!
He helped me take care of rental for my unit from Texas need for my upcoming move to Florida. He was extremely professional and friendly.
Many thanks, BD McGann
Great to do business with Chris
Chris and Matt were very helpful and knowledgeable.
Chris and Matt were awesome, great customer service. Very Nice .
Bad customer service over price orlando Is a very compatible market disappointed In general I'll go to U-haul soon they never send the new contract by email I signed 30 days ago and they over charging I made a complaint two days ago to the corporate office
and I haven't heard anything back from you so please fix this ASAP thank you so much
Great experience Great Customer service
Great customer service
Very clean place. I wish every place had such great employees.
Chris was great! Very professional. Amazing communication skills. He took the time to explain every little detail and that makes me feel very comfortable. Everything was perfect. Love the location the way all storages are build from in and out. As long as I leave around US is my storage. And I hope Chris will be always be around in case any upgrades in the future.
Thanks.
when i arrived to my unit it was locked the office was closed. i was told i could come when the office was closed. i had to spend extra $100 on movers. the manger was helpful. yet it was helpful.
Very nice facility and helpful staff
The experience was positive and seamless! Thanks for the great service!
Staff is very friendly. Ease of use is great
Very happy because your employe cris is the best.
Very Nice and Professional!!! Clean
The experience was great with the staff, but the gate has been WIDE OPEN for over a month now and we pay the exhorbitant cost to stay at your facility because it is supposed to be a SECURE facility!!
Met property manager Sky, she was so helpful and friendly. People using storage are typically stressed, in the process moving or some change - Sky and US Storage made the whole process very easy - very pleased.
Great at the actual store but your call center guys are not so friendly and helpful.
Convience and great staff.
Staff are helpful and friendly.
Comfortable, heard and taken care of.
The young lady we worked with was professional and helpful- made the process user friendly!!
Very pleasant, courteous, effecient employees. Units are clean and reasonably priced.
It was very nice Chris was very helpful with everything
The experience was great thank you all for the professionalism.
Excellent service Christoffer was very nice and helpful great service thanks
It was a great experience. I never had problems with your company.
Felt care..professional.. acknowledged
Good no complain, Thank you for ask me
I felt great since the moment I went inside the office Chris was very polite and very professional he explained me everything with all the details. I like the place it is very clean and quite also secure. I’m glad that I rented over here!!!
Chris was so pleasant and made it so easy for me to get a unit! Wonderful service!
Outstanding Ron was great!!!
Good. People were polite on the phone and in person.
Excelente customer service
Desk clerk very helpful in setting up account. He also helped us find our unit on our first visit and made sure it was cleaned out and ready.
Friendly and Knowledgeable Service
Chris was very helpful. Great guy.
Nice and personable customer service.
Will recommend
Customer service is very helpful, and the store front has many storage and packing supplies in stock.
Great customer service and valuable services as well with the moving truck to be used.
Was easy and nice experience.
it was great customer service was great friendly
angel was amazing it is rare to see this kind of customer service he went out of his way to help me get settled
Great. Angel is very attentive to all your needs. He is very knowledgeable does a great job.
I’m having a great experience. Cris is a profesional and he went over everything step with me. I will probably do business again in the feature because of his costumer service.
Very nice clean place and good costumer service indeed
Very pleased with the service. Thank you
Angel was great help explaining every aspects on the rental.
Great very fast service & reasonable price. Also very clean & helpful staff!!!
The manager Angel was AMAZING
Very friendly staff and welcoming
Great experience came to this same storage unit two years ago had a awesome experience. Then I had another great experience with employee named Angel that worked at US Storage for the second time . He has a gift for customer service , and helped me tremendously getting a Storage .
Great, Angel was very helpful getting me all situated with my unit
Smooth transaction , Angel was professional and answered all of my questions . Great deal on the SAVINGS !! .
Very good and good attention
The young lady that provide my service was very professional and cordial
Walking tu the front for I recieved prompt and courteous service from 2 smiling faces. The information they shared was informative and helpful w/o the normal BS.
The managers name is Angel! Great guy who is professional
and friendly!
Skyy is a very good assistant. Helped multiple people at the same time and was able to get me in my storage with ease.
Easy and very courteous staff
Had very best experience, Angel is very friendly and helpful and explain what I need to know. Ok thanks Angel.
Very good. Helpful staff.
Angel was efficient and very pleasant . My second time with you guys and there is a simple reason . You all are great .
Good and fast service, clean area
Great customer, easy access to storage, and the best prices offered in the area.
Very helpful and good place actually i was used before and like thanks
It was great and the folks were very friendly. The one person I worked with on the day of move in was fair and reasonable.
Person behind the counter very helpful and her name was Sky.
Excellent,Professional, curtious service.
The manager that assisted me with the process was very detailed and helpful. I appreciate his great guest service attention.
Very satisfied. Evrerybidy is nice & couteous, Custner Service is awesome!
THE GENTLEMAN TAKING CARE OF US WAS VERY HELPFUL AND NICE. HE WENT OUT OF HIS WAY TO FIND US A UNIT
I chose US Storage because the units are clean, the walls inside go all the way to the ceiling (very important). I have a 10x10 unit but is NOT 10 x 10. I took a tarp to put down as a vapor barrier and it was too big. The staff is very professional.
Staff member was clear in explanation of storage process and prices. Very friendly and knowledgeable of each unit.
Great services offered and customer service
Great customer service. Ángel was very attentive, helpful and polite.
Had a great experience especially with Angel. He was very helpful and made my check in flawless!
Great device. Quick and easy.
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The personnel were awesome - knowledgeable, attentive and very courteous.
This was our first time using this service. We had very positive experience renting one of the unit, which was easy. Also the staff was very polite and helpful, giving us the information about the storage and showing us different units in order to see which one was the appropriate for us.
Safe,clean, just an amazing management
It was stress free and I’m happy how quickly everything was handled
Excellent! Angel was very helpful and professional. The facility is very clean and secure and the communication is awesome!
Great good customer service
Couldn't have gone better.
The on duty staff was polite and very efficient they walked to the unit and made sure that I Could access it and that it was clean and met with my expectations
The manager is very helpful and respectful. He will always look for options instead of sticking with the phrase "this is all that we got". The storage area is clean!
Very friendly helpful and great cleanliness
Very good the place is clean n the staff. Good customer services.Thanks
Angel and Cristina was extremely helpful in me obtaining a unit at there facility.
Good customer service and good social distance compliance
It was excellent, very easy to do over phone.
Since I’ve used this facility for several years it was a easy choice
Messenger muy Bien la chica que nos Atendio fue muy Atenta I am able
It was great attention from sales person , easy going smooth and simple transaction we felled welcomed since first minute we arrived , highly recomended
thank you
I was lied to about my use of the property. And now me and the property manager probably have bad blood. Hope not the value is still what I need but. You REALLY need to tell folks no trash 1st thing. That's a big deal
It was fine very helpful people we have been customers for years and will stay
Muy bien. Y contestó con el servicio de Ángel.
Even through the COVID-19 disaster the gentleman assisting us, made our experience as excellent as he possibly could. I was extremely pleased with detail explanation, making me feel secure and how clean the location was.
Great, very ease going, no waste of time. Great customer service, very friendly
Quick sign up, greeted professionally and health concious during a very sensitive time. Covid19
Great experience, angel was wonderful !
Amazing customer service. All questions were answered and he was patient in finding the perfect storage unit for me by showing me how big the units actually were. They're great!
Jason and another front desk employee make pleasant my visit and easy to get what I need quick and easy to understand.
great customer service, easy process
Good thank, really a good experience in renting with you, give your client a special treatment and wobre all security thanks a thousand blessings
Great experience as soon as I walked through the doors. I was greeted by Angel, he showed me around the facility and showed me the storage unit I would have. Gave me great feedback and reasonable rate for the storage in my area. Definitely Recommend this place!!
Best experience. Angel was the man
Great customer service and attention to detail.
Absolutely awesome place to go to... Very friendly and helpful.
Amazing people and place..
Staff were very helpful and knowledgeable.
The enployee gentleman was just great, he really helped a lot and v pro and informative, thank u kindly!
I have been with you for years since the facility was opened, I just needed an additional warehouse for a short term situation.
Very pleasant staff and extremely welcoming lobby and service area. Also my rep went above and beyond to accommodate me. Would deffinitly refer anyone around that needs storage. Also alarm tied to gate code is ingenious, these is a very pleasant feature.
I had a great introduction experience with US Storage, off Narccoossee Rd in Orlando, FL. Great customer service, complete details on facility rules, amenities, and operations. 'The Guys' in the office made me feel 'at hone' with their service and great personalities. Thank You for the opportunity to use your store.
Good customer service Angel and Edwin are pros at work, thanks.
Great customer service from you guys and competitive prices.
comfortable, welcoming, friendly staff they meet all our needs thanks you very much.
Pretty good. Looking forward to getting everything out of my garage
Hi this is your happy customer!!. Over the last 10yrs no other can compare to US Storage...This is a well ran business, the management staff are just the best, always ready to help...I'm from the Narcoossee Road location..Thanks
Edwin was extremely kind, helpful and knowledgeable with impeccable customer service
Good prices and friendlybstaff
excelente sitio y atención
Angel is amazing and I picked you place because he was so professional and exceptional! Customer care and concern is so rare. This guy is a real gem
Thank you Angel I will recommend your facility and you!
I like it because it is quiet, tidy and clean
The manager and staff very professional and respectful.
I found the staff to be exceptional and very accommodating for my unique needs. My car and boat did not fit as planned and management made accommodations that were very generous and appreciated at the last minute.
Excellent service and immaculate facilities!
staff is very helpful, units are very clean and odor free...Prices are high though but would recommend
It was such a good experience from the first phone call! Everyone is so professional and kind and they treated me with such compassion. I am especially grateful to Edwin. He was wonderful and amazingly thorough. I am very pleased and grateful for such excellent service! Sincerely, Ashley
It was very easy all the transaction, and the unit is nice, clean and well located.
I felt great and I'm a very satisfied customer. The staff was very kind, professional, and answered all of my questions in great detail. They drove me to see my unit before I paid in order for me to look and see if I would be happy. I am very happy I chose US Storage.
I had agreat experience at your Narcoossee location. Edwin was very accommodating, knowledgeable, & entertaining when he showed me the units. The units & facility was clean and secure & I'm confident that I made the right decision choosing US Storage for my needs. Thank you Edwin, Angel & Nicole for the great service!!
Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Edwin is the best and the experience was phenomenal.
Many thanks
Excellent experience. Angel was friendly and professional. Making the process easy and complete. THX
Clean facility and friendly, helpful staff.
Everything went very smoothly & the staff was extremely friendly * knowledgeable.
The gentleman who assisted me was very informative and helpful. I think he went out of his way to be sure I understood the contract, answered my questions and was very pleasant to deal with.
Bob
Great! So helpful and courteous. Going thru such a difficult time, an abusive situation at the time. I made an appointment with manager “Angel”. He held a unit so I could look at it. Wanted to move stuff quickly. Answered all my questions in a business and polite manner. Very pleased. Thanks so much for great service.
Very good customer service, storage area clean and safe please keep up the good work.
I had a very pleasant experience and the storage is very very clean !! I can’t believed my this were in the previous place that they were ! I recommended family members here too . Above and beyond customer service !!!
Explained everything in detail, had patience with me
The whole process was easy and professional. Ultimately, the higher ceiling in the 10x10 units and location was the deciding factor.
Grounds look clean and taken care of. Angel, the manager at the Narcoossee location, seemed very competent and in control of every aspect of the operation.
Good people,very nice attention and very friendly
Very happy and satisfied with my unit the manager and assistant manager Angel where very attractive to the needs
great experience overall, the employee who helped us was very nice, professional and helpful. would def refer to a friend
Great staff! Very friendly and customer service orientated
Angel was pleasant and extremely helpful. The set up seems easy and Im happy I choose to check out the facility.
Very Professional and made us feel welcome!
Absolutely amazing very courteous and extremely professional. I would definitely recommend
Great service very hepful staff
Felt very welcome and the customer service was great!
Awesome experience. Edwin helped me pick the best unit withe best price. I'm happy. Access hours make it convenient for me to check my unit after work thank you
Angel fue muy cordial, tiene conocimiento en lo que hace. Estoy muy feliz. Gracias Angel
Excelente atención al cliente
Very good service and great prices!
Good service and attention with employers.
I worked with Angel. After completing all the paperwork he escorted me back to the unit. I quickly realized it was too small for what I needed and he brought me back up front to change the paperwork to a larger unit. He then took me back to make sure it was large enough and that I was happy.
I apologized several times for causing him extra work but he was so polite and genuinely happy to help me. I could not have asked for better service. I have already recommended US Storage and will continue to do so.
Excelente servicio de los mánager Edwin y Ángel ambos tienen mucha ética profesional y muy buen servicio se lo recomiendo a todo a toda persona que quiera rentar un storage este es el sitio indicado.
US Storage Centers is the way to go if you are in need of storage. The facilities are clean and dry. The manager was very friendly and very helpful. He made it so easy because he was knowledgeable that at the end of my transaction I had no questions for him but a thank you for all of your help!
Great customer service, we were given a great tour of the premises and everything was explained to us in detail. You have a new happy customer.