Peoples are friendly and have a goid service
While Sally and staff are lovely and fairly helpful. There are a lot of issues at this location, first the prices listed online for units are EXTREMELY misleading. I ended up paying almost 4 times the online quote for my first month even after proration and the supposed 50% off discount. Additionally when we first viewed the unit it had a slightly off smell which I attributed to the pest control that was added before I placed my items inside. However after coming back multiple times to reorganize I have seen fecal matter in my unit. I discussed these concerns with the Manager on duty about a week or two ago and she said that it was probably lizard poop which can be mistaken for rodent droppings. Just today I went back to transfer my items from the cloth bags they were stored in to totes with lids, and there was even more droppings and the unmistakable scent of rat urine. I spent three hours cleaning again and taping shut my totes. I will like have to wash everything contaminated (over 100lbs of inventory), I took a full bag of what I know has been urinated on. I’m disappointed because this place was so close, I’ll have to find a new location due to biohazards/bacteria.
Hello Tosha, thank you for sharing your experience at our Ocala facility. While we’re glad to hear that Sally and the staff have been helpful, we sincerely apologize for the issues you’ve encountered with the condition of your unit. We understand your frustration and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Sally was awesome and very very good working skills with public made sure we understood all rules regulation
The lady was so nice and very helpful and always had a great smile
so far, I only have one complaint. Rodents are eating my furniture and books.
Love y’all! Thank you for all the support, this is an incredible storage facility.
Staff was professional and helpful at facility. Happy with experience all around.
They were very nice only thing I don't like is the app on my phone opening the gate don't work
Lovely as always. Efficient. Professional. Kind
It was fast and easy. I believe the girl’s name is Julie very polite, respectful and professional. She assisted me with renting the unit.
This will be my third time renting out a storage unit from this particular spot with US Storage. I like that the premises is kept clean management and sales team are extra friendly, and also understanding any late payments might occur and are willing to work with you to the best of their abilities. I have recommended to other friends that are even out of other counties and I will continue to use services as needed.
Ashley in the office is great to work with and is friendly and professional. The unit is conveniently located and easy to access.
Always great! She was professional and efficient
Very helpful and within my budget. It was last minute but they didn't rush still took their time and explored different options with me by letting me view the storages and going over the financial costs. I greatly appreciate this place!
The process was smooth and very enjoyable and personable.
Price. Cleanliness location. Lovely rerotiiist
Ashley in the office is fantastic. The units are in a great location. Too bad there are not lights inside the units.
Great, but prices are too high!
The prices are very reasonable and the customer service is top notch.
You advertise a 5' x 10' storage unit which is actually 4'8" and it was only just over 9'.
In the small print in your contract you state some unit maybe smaller. But I did not receive the contract till after I already rented unit, and it wasn't till I actually arrived at the unit that I discovered the difference in the dimensions
Very nice place awesome prices on units
It was so easy and not impersonal like larger storage facilities.. you know those "public ones" 😏 😉. Not to mention being very affordable for me. The lady that help me "Marie" was very helpful, professional and relatable.
Excellent service. Convenient location. Received well by the Rep.
Nice facility, friendly staff.
Online reservation was the smoothest of any e-Sign experience I ever had. Ashley was very friendly, easy to talk with, made the move-in experience smooth. The design allows for drive-up access, so moving bins from my car to the unit took only minutes. On top of all that? The rates are reasonable. And I was able to bring my own lock!
it was comfortable and easy.marie was very pleasant and explained everthing.
In person experience was great. Some slight hiccups in contract and billing because discount rate was not reflected. But Marie was very helpful in following up on that.
There good people and very nice
It was great & easy process thank you.
Great completely understanding wouldn't have anyone else
I was very pleased with Ashley she was helpful in getting me the unit I needed and made sure it was clean an ready for me.
Shocked at how wonderful my experience has been so far... Recently, I inquired about another storage facility and I didn't think my experience there was bad... Until coming to US Storage Centers. It definitely made me realize all storage centers are not made the same. I didn't feel pressured like at the other place. And it ended up costing me less money to get a unit at half off here than a free unit there! The lady that helped me was very down to earth and didn't give off those salesman type of vibes... Which I cannot stand! So I'd definitely have to say I'm glad I chose to come here.
This is by far the best storage company that I have ever done business with. Marie at the Ocala, Florida branch is outstanding! Great pricing and very friendly service. I highly recommend this company!!
I was happy about the rate I got and the introductedy offer I received.
Loved the experience great staff. Very helpful and now exactly what they are doing. Great prices as well!!!
Responsive manager and office staff
Manager was very nice and gave us the right unit for are stuff
Very well. Marie was professional, kind and compassionate towards my needs.
Nice person at The storage office
Very prompt and efficient, most grateful for their help on short notice
Great friendly place, super clean and wonderful staff with great units. Great prices for our unit and good security.
Awesome front desk lady at the Ocala storage.
Excellent, the people are very nice and accommodating.
Excellent experience. Great communication and follow through. Process was made very easy.
Great customer service.
Thank you!!
Awesome staff and facilities
The sweet girl at the front desk was super helpful. Great experience so far.
I reserved a unit online and then came in to view the storage before securing. Ashley was very welcoming and showed us two different storage units to view. She was very informative and answered all of my many questions. She was kind and patient and very sociable. She made the process a breeze honestly and helped minimize some of the stress related to moving. She also hooked us up with a great special for the unit. Couldn’t be happier with the process and customer service! Would highly recommend this location and Ashley for all your questions or concerns! Thanks again 😊
The ladies make you feel so comfortable! Affordable
This is the third time I went up for you guys and every time seems to be a more pleasant experience
Great experience. Clean facility. Helpful staff.
Excellent customer service
The lady was very sweet and professional
The staff was courteous, helpful and knowledgeable about there company
Great experience, friendly, and direct.
Very good respectful people. Honest .. good prices. Would recommend this place to my customers.
Oh it was great. Marie was very accommodating to my needs as I am out of state of Florida trying to make my arrangements. It was flawless
It was very quick and easy.staff was very pleasant and unit is clean and safe.
Very nice pleasant people to work with
Very friendly and accommodating.
Marie immediately put us at ease. Our family has recently sorted a tragedy forcing us to move immediately into storage and sell our home. Having a place to store my items safely was the easiest part.
Marie was so nice & informative
With the manager it was very professional and pleasant. With her husband over the telephone it was very professional and pleasant. Quite honestly, I didn't feel the same attitude with the other person that works when the manager is not there.
good . traded two bins for one one and savved money and gas.
We had a great experience. We weren't sure about going with US storage centers but Marie called us back and she went above and beyond to make sure we were comfortable with our choice!
My experience was very pleasant. The process was fast and easy. This is my second rental and will definitely be recommending to a friend.
Great Marie was kind polite and met my needs
My experience with US storage was the easiest part of my move! The staff was so helpful and kind. Unit was clean and carts were there for us to use to carry stuff in easier. The lady up front (short blond hair) was eager to help and was very patient with us.
Ashley was very knowledgeable, helpful,very friendly and very professional. She even gave us water bottles to make sure we stayed hydrated out in the heat. I was very hapoy with the customer service from all the staff members. I will highly recommended this company. Thank you for the great service.
Signage on bldg on hwy 441 and conversation with agent on phone. Also clerk at office very helpful and courteous.
Ashley provided superb customer service !!!!
The lady behind the counter was very pleasant and helped greatly thank you so much
Your staff was super accommodating in servicing me. Nice people (Marie).
Awesome service and great hospitality
So very pleased with my service and related to very nice I have been with you all before
Excellent. Very friendly and helpful
I was very impresed at how at ease I felt renting my unit from you! Everyone e was very professional and helpful
Marie was extremely helpful and patient with all my questions!
Marie is a blessing to your storage facility she is a real gem!
Marie is an angel and amazing at what she does. She is truly an asset to your company!!! We are blown away with the free truck to move things as well. I will refer all my friends and family here.
Marie was overly helpful .which made a difficult move a very pleaserable experience.Their should be more people like her,
Very clean very nice manager great price
My experience was amazing and super helpful. The manager was very sweet and friendly and would definitely recommend to anyone else that is in need of a storage unit.
It was great she was good explained everything.whatever u need!!!
Very good experience very helpful
It was a great experience, especially with Marie who walked me through the process. She was great with detailed info and walked me to some choices. She is an asset to this company.
Manger was very friendly.
Very good, very professional. Thanks
Very nice staff. Helpful with showing me the right size unit for my items. I would highly recommend this business.
The lady was very nice and helpful
Everyone has been very nice. I've had nothing but good experiences with US storage other than the prices being raised. I think when someone rents a unit, the price should lock in for as long as they have the unit.
They helped me get in and made sure I was happy with everything before I was completely done I’d recommend this place to anyone
Your Ocala (Pine Ave) team is the best...everyone I have worked with has been knowledgeable, responsive and a pleasure to deal with. I just worked with Marie to get a 12x12 unit and she could not have done a better job !
Very easy to rent and the process went smoothly with Marie.
Nice attitude and vary helpful to all the associates that helped me in the Ocala Florida facility.
Very friendly and courteous agent; I will definitely recommend this facility to my friends and use it again if necessary. Thank you, Brittany, for your excellent help with our moving/storage needs!!!
Great nice clean facility well designed friendly capable front desk person
It was good very friendly services and we appreciate that.... how we wish we can see that more often... you guys are great
I feel safe, and it's save my stuff in the storage, and i don't have to worry about my stuff losing, and can be affordable to keep the stuff safe, won't be longer.
Thank you US STORAGE CENTER STAFF for helping us
The experience was great and I really loved Britney she is awesome. You knew what I wanted
Excellent service, was quick and just in time to get the storage that I was looking for. Thanks
Im a multiple return renter. That should say it all. It helps that Manager Marie is who she is.
Could not be happier with our experience moving into a storage unit at the 2853 South Pine Avenue - Ocala, FL, 34471 facility. We are moving from New Jersey and getting set up and having follow-up conversations with Maureen was fantastic...she was extremely responsive !!
There was a nice Welcome Bag waiting inside the unit when we arrived and Marie stopped by and brought us nice cold bottles of water which was very welcomed !!
I can't say enough good things about our experience with this US Storage Centers facility...everyone there is wonderful !
Everything was amazing from start to finish i would not change anything at all
Great Job !
Everyone was very nice and professional
Happy with my initial interaction and the place. Courteous staff and great location.
Great!!!!, friendly very knowledgeable good customer service and I will definitely continue to business with US storage
Great customer service The unit i reserved was not large enough and she showed me the next size up and had all the paperwork ready before I drove back to the office
A special thanks to Marie, for making the process incredibly easy. While US Storage Centers was not the cheapest option, Marie's helpfulness & kindness made it the only choice. I would definitely recommend US Storage Centers to anyone who asks. Thank you!
Was good. I was happy a unit was available. Customer service was good.
The employee was very open to my needs and worked with me to get what I needed.
Very convenient good service clean
The ladies in the office were very friendly and helpful. They had a few computer problems (which corporate should look into); otherwise, the paperwork went smoothe.
Very professional, courteous and the price is fabulous. Thanks
I've been a customer for awhile. Very pleased with everything.
I felt very greatful.also appreciate by the kindness of the employees.i recommend anyone to them.
Great very friendly representatives !
Omayra was amazing as well.
Great experience! Polite, Professional, On time. Marie was awesome!
Everything was smooth and quick, nice to see someone who knows her job and does it well
Marie was very professional & friendly
The manager that checked me in was wonderful and made the entire process very easy and welcoming
Staff was very helpful with all my needs and aswered my questions and addressed any concerns I had.
Very satisfied.
Marie at the Ocala location was great!!!
Very helpful and extremely
nice.
It was a really easy experience. Very friendly staff
Staff was helpful and communicated necessary information clearly.
No problems Staff very friendly Clean
It was am awesome experience very friendly courteous all around great attitudes
Very comfortable. Helpful staff. Could you have made the aisles between units a little wider? It’s awkward getting past others if there are several customers there at the same time. Otherwise no complaints.
Love this company. I have used this same storage place before loved it then and now that I have returned still love it. Staff is always friendly and helpful.
I was impressed with the friendly, professional way with which everything was handled.
Very impressed with the staff. Both Marie & Monica were professional & friendly. The unit we rented was clean & easily accessible.
Staff are very friendly and helpful. Units very clean and easy to access.
Loved it. Clean facility. Friendly staff. Highly recommended.
Very pleased with customer service
Overall positive & enlightening experience. I received a very good picture of the company as a whole and it's expectations of me as an employee
Very helpful and knowledgeable.
Very pleased with our experience. The manager goes above and beyond to be helpful. I would highly recommend to my friends and family because of her alone.
Customer service was above what I expected. I came there looking for one size and quickly realized that was to small for what I needed. The young lady was very happy to help me fine the one I needed, got my info, typed up the contract and had me out of there in record time. This was the best experience I have ever had dealing with storage units. Not only would I recommend the facilities to others, I would like to recommend she get a raise. Thanks again for the best customer service
Good experience with friendly staff.
Jay and Tiffany were awesome, I’d definitely recommend US Storage Centers to anyone looking for a secure, clean place to store their treasured belongings!
It was Great, Tiffany Does a Great Job With Making Sure That You Get And Have Everything That You Need,You Have a Great Employee With Her
I dealt with the manager when I came in and she was very nice and friendly. She went above and beyond with customer service and makes sure to wave or say hi every time I go to my unit. I cannot say enough good things about the staff and the entire property is very neat and clean. There are a few other places that could learn a lesson from this location!
The manager was very nice and helpful.
Jaye was more than wonderful! Went out if her way to make it almost too easy for us!❤️
The ladies at US Storage are first friendly, then courteous, extremely helpful.
They make you feel like you are important. In fact they make you feel like family. I was already a customer but had items stored with another company. They were OK but did not come close to US Storage, S. Pine Ocala ...SO...What did I do? I closed out with the other company and moved those items to US Storage. Sometimes I bring my 7 year grand daughter with me. They treat her so well she wants to come back and visit them. GREAT EXPERIENCE ...They Are the Best !!!
Every thing was fine with the service to the cleanliness of the tental unit.
Edith was awesome, very well knowledges about this business!
Great servive, everyone there was very helpful and had just what I needed for a space for my things. Moving is stressful enough, so to have great employees to help us such a plus
My experience was very good. The employee that was helping me was very respectful and polite and gave me a really good deal.
Nice customer service. And the whole place is clean. I also like the times they close so I can get my camping gear loaded unloaded.
Office staff is great!!!!!
Outstanding customer service and they appear to have great teamwork and attitudes!! We were impressed.
Moving is always a harrowing time for anyone - but the manager was very kind and professional.
The storage unit was cleaned up prior to my moving anything into it - I so appreciated that.
So far - so good!
Thank you kindly -
Alice Britton
The manger the assistant manager was great very helpful an friend I will tell all my friends and family about US stroage..
The lady was very friendly and super knowledgeful.propery was clean.prices are good.you advertise a moving truck for free but it's not there. Don't like that
You have been courteous, efficient, helpful and thorough with answers to my questions.
Great Experience to date, Enjoy doing business with you.
We had an excellent experience signing up for our US Storage Center unit. The ladies in the office were very friendly, polite and helpful. The process was easy and pricing very competitive.
Excellent service very friendly staff.
Super nice ladies in the office, great customer service. Very clean facility. Fair prices and lots of options :)
The staff is very nice and I feel safe there
Was very good. Edith was very nice and helpful
You are great. Thanks for the info and help.
Process made very simple. Jay was extremely friendly and helpful.Can't say enough good about her.
Edith Ortiz did an excellent job for us. We thank you kindly for being family style oriented. God Bless.. Terry and Lynn
Your support was fantastic. Thanks for making me feel that you care.
My good experience was due to Edith and Jaeitta. Edith was very helpful, friendly, and detailed. Edith's recommendations were accurate and led me to reserve a unit. The cost was also a factor. I am pleased that US Storage Centers is very competitive with other storage centers in Ocala.
After taking possession of the 10x10 unit I measured and found the unit to be smaller than the advertised 10x10. My measurements were 9'9" x 8'11" x 8'3"high. This can be a problem for anyone that needs the few missing 'inches'. I will make do.
Very good experience office staff was aleays friendly and eager to help i will us US storage again in the future if ever have the need to do so..Thank You
We found the personnel very friendly and accommodating. Facility was clean and easy to access.
I was completely satisfied. The employees were absolutely delightful and helpful in every way.I would definitely use you again....
Ms. J was awesome! I got the right storage to fit everything I needed althoughI was indecisive. She was great and patient. She called to follow up and was genuine with her concerns for me before I moved. She even got my sister's blessings because her attitude was great and my siter is hard to please. Thanks ms. J great customer service. 😊
the two lady's that work there are great. Friendly and very helpful
Very Professional Ladies that you have running the office. They are very great at what they do and they have great personalities.
Edith In Ocala was so helpful to us. She was very knowledgeable about the area and willing to share her knowledge about the units and insurance needs. Very busy place yet she handled everyone’s needs quickly. Raise for her soon!
Hurricane Irma destroyed most of what I had in my unit C 0181 and most had to be dumped.I did not have much left to keep renting.Admittedly, I was not informed about the losses until I discovered them myself.The water got all the way to the back of the storage unit and most of the damage was paper.Your employees told me that the insurance that I paid each month only covered theft and fire. FEMA only offered loans.Your employees, such as Miss Santiago, are very nice people.If they had given me quick notice, perhaps some things would have been salvageable,but it is probably unlikely.I will know next time whenever I need to store any papers and photographs again to utilize Rubbermaid type of products.Fortunately,I probably do not really need the items.Some of the tax information was dated years ago & one need not store that long.The books were favorites of my daughter's, and her past first 4 years of schooling.I would have liked to kept those for possible references for her, but I suppose they were not really needed.The 8 X 10 pictures and frames of my only child were a loss but we have so many pictures in photo albums.Fortunately, they were not in storage.Years of accounting books...
I was a tenant for 3 years and only moved because my business is growing and needed an actual repair shop. I would have continued to be a tenant if this location had "Work Shops" like your locations in other cities have. The staff has always been accommodating and happy to assist with anything. Especially the girls that are in there now. They seem to be always engaged in their work and tenants. The only negative issue I saw as a tenant, but did not affect me, is that if you require tenants to buy your insurance it should cover everything. The fact that so many tenants lost so much during the recent Hurricane because the property flooded and were told the insurance they HAD TO PURCHASE does not cover it, in my opinion was very wrong. I would recommend your property to anyone asking but will definitely warn them about your insurance policy.
Edith was very nice, extremely helpful
Jay is amazing! She is always so sweet, and attentive and with a smile. I would highly recommend storing at this location. Rent is reasonable. Facility is clean.
The experience was great and also great communication.
There is way too much paperwork just for renting a storage unit. Other than that everything was fine.
Your reps are the best I have ever dealt with at a storage facility super polite and knowledge of what my needs were I my self would return if I ever need a storage unit again Thank You And Merry Christmas
I had two units for about 6 months. Never a problem. The girls in the office greet you with a big smile. Makes you smile. They were great to work with. Thank you John Moscatelli
I was worried about running late getting there and Jae made me feel relaxed and she was eo supportive of my situation. The place is great and I recommend all to use this space.
Jay and Edith made my move so easy and uncomplicated. They are awesome! My brother Bill and I had so much fun talking with them and wouldn't hesitate to recommend them and US- Storage to those we come in contact with. 5*rating! 😊
Staff is friendly and helpful.
wonderful, the customer service was outstanding.
JAI & EDITH GREATS EVER THANKS SO MUCH
There couldn't be a better experience. ESPECIALLY how close you can drive to the storage unit. Very convenient, very friendly.
Thanks, we will use you again.
your rates went up way too fast
Customer service at its best!
Very nice customer service. I'm satisfied
You have the greatest staff that I have ever seen. I have used several other facilities, but, this is the best crew ever.
My experience was absolutely wonderful I recommend friends and family to them
It was awesome the ladies that run the place we're oh so helpful in choosing the right size very thankful for your Awesome Staff
great customer service both ladies at location are great
The two ladies that were there very friendly and knowledgeable. It was a fast and easy process.
We were very pleased w/ the service that was provided when we leased our storage unit. We laughed joked and shared experiences but got all the information we needed also.. thanks
You guys are great. Very friendly and helpful. Facility is very clean and appears secure. Your staff is AWESOME!
I enjoyed the service I received from the manager J & Edith. I was impressed & hope to make this my final storage center as it's my 4th move in less than a month.
Through my time getting a storage unit, US Storage Centers made sure everything I needed was their top priority! It was fast, friendly, and made into a personal experience. They made sure my time and money was well spent and I would highly recommend them to anyone that needs a storage unit!
Jay & Edith were very nice & helpful. The facility was clean. Overall it was a great experience.
I will come back again, if I ever need the services here again.
Very polite and helpful staff on site. Very accommodating, and helpful. They will go out of their way to help a customer. Site is well maintained, and clean.
Outstanding service. Very professional and informative. Very friendly and made me feel welcomed. I honestly felt like family. When I finally made the move, it was great to see them making their walk around for security. I made a great choice. Thank you!!!!
Other than having a rat in my unit the day after I got it... the employees were nice and respectful, and gave me the information I needed and a unit right away.
Very very good , everything was great . Little dusty due to inside construction.management was awesome! !!
Always a pleasant experience, working with the staff here in Ocala.
Very helpful, and courteous all the time.
so far fantastic thank you
Very happy to find people like you.
Would be a better world
Overall the staff was great and very respectful. There was a little inconvenience but the facility was in the process of being remodeled.
Very pleasant and helpful.
Your girl at the office is very sweet
Good I like the moving truck price better than getting a u haul
Very friendly and caring people. Best experience ever.
Jessica & jay were very courteous and very professional about Their job They Made me feel very comfortable. they answered any questions I had. And the whole facility is very clean.
The office staff was friendly, professional, and helpful.
The unit I rented was not swept out like I was told it would be.
Called and discussed a billing matter with a staff member and have yet to get a call back about the resolution. It has been three days or more I believe.
The place is under new management and hopefully will get fixed up and cleaned up soon. A little on the dumpy side.
total experince was great
It was a great experience!
Very pleasant experience.
OK except the amount of paper work is ridiculous. There is less paper work in buying a house. I haven't had time to read it yet so hope there isn't any problems.
Superb front desk presence and presentation. She also took extra care to ensure I would be satisfied with the condition of the locker.
Super good personal. Always there, and ready to help in any way.