Stressed and frustrated from Cube not so Smart experiences & searching became best move ever! JOBE…. Is truly a saint with utmost diligence, kindness & superior !! He walked me thru options of sizes to choose from, explained ALLLLL FEES , options & potential rental changes …. Clean unit , A/c climate control….. restroom on premise & Jobe always there to help & assist …. So far …. SOOO GOOD = )
Great overall experience and service
Great, very professional.
as long as I've known them .the service was excellent as well as the explaining everything. whenever I need storage they will be the one I will call.thank you for everything..
Excellent service, and the manager willberth goes above and beyond for the customers
Very professional warm service it's the way 👌
So far so good. I'm happy with my service
It was a very good experience dealing with you,not my 1st time that's why i come back,also job was a very helpful and pleasant guy,took us through every detail we needed to know, thank you job,n the company 😊
I had a very good experience with you all so far. A little hiccup with my gate code but it was resolved right away.
It was terrible. Could never get anyone on the phone then they never return call and charged me for weeks I was not there.
I wouldn’t recommend because this company doesn’t offer military discounts for active duty
Very helpful staff and provided all details ahead of time.
Very likely and the so nice
Honest Feedback?
The employee who worked with me was amazing. Professional and helpful.
I would be a repeat customer based on her alone.
But I will not be a repeat customer due to these stupid emails you keep sending me. In fact, I will be taking my stuff out and ending contract completely in a few days because of your email harassment campaign. The person that will read these does not want to accept it because that is their job and then they would realize their job is not only unnecessary, but costing the company money… so therefore it will be ignored.
Welcome to 2023, where your storage unit company bombards you with emails like an ex-gf and then brags in their Monday meetings about amount of ‘touch points’ with customers
It was a very nice and pleasant experience.
Great staff, very knowledgeable and helpful when I had questions or problems. Site is clean and well protected.
I am very satisfied with my experience, the employees was very helpful and they showed great respect and customer service and care. They were very knowledgeable and confident and their experience.
The experience was amazing. All my questions were answered and it was a great experience
My experience was a great one. The staff is very professional and looks out for the consumer.
Excellent, I was treated very well, easy to get in with paperwork and such, clean nice facilities
It was a very good and expedient service.
The lady in charge was very efficient - made renting the unit easy. She is also a nice person - extremely helpful. Glad I chose this company
Great. Great friendly helpful staff
Service was excellent the young man and young lady on that day was amazing . Thanks for the space!
I think the prices are a bit out of reality … to charge $369 for a parking spot is gouging the Consumer we are looking for other options….
Everyone has been very helpful.
Very nice staff, and very helpful . Definitely will recommend other people this location
I do t remember the girls name who helped me, but I would like to say she was very knowledgeable about the business, and provided us with great customer care. Units was nice and clean, and was fairly easy to get into. Was very happy with the whole process and would recommend to all my friends. Thank for all y'all do
I had a pretty horrible experience over all. I pre booked my storage unit and arrived to have Augy finish up the rest. He took two peoples payment during my process and proceed to write down the wrong code and caused a terrible experience. I would not recommend you guys to anyone due to having been stuck at the gate in a very unsafe area due to the incompetence of that gentleman. My saving grace was a security gaurd who let me in. I had a truck that was borrowed and just a really bad time. I also went back the next day and my code was not changed and had to jump through hoops to find out he wrote the wrong code. I called to get help after hours on Sunday and the operator told me she would send an EMAIL on Sunday evening. I had to beg her to call someone to help me.
I hope you guys can try to make this right because all I wanted was as a code for access to the unit you guys took payment for.
My experience with US STORAGE is awesome I’m very comfortable with US STORAGE. It’s cooling and secured.
It’s a beautiful experience, I like it there the place is clean, and the people are very nice 👍🏽!..
Your security system is inadequate, the temperature in
the unit is above what is expected.
On the good side, friendly
employees, lower prices than
the competition.
Professional, informative and kind. I felt like I was welcomed. I have had other storage units but this one was the best experience and I feel safe.
Friendly people , good experience
The stuff is very friendly...
A follow up email would be helpful. Knowing that all paperwork was completed. There needs to be a way of knowing that everything is in order and the storage unit is rented without any additional information required.
Friendly staff. Knowledgeable and helpful.
Frank is unprofessional. Always on the defensive. Doesn't take responsibility when he is wrong. When I booked a storage box with him I specifically told him that I will be coming in with a tractor trailer from my moving company. On the day of the move in, when we arrived to greet the moving service, he made us wait outside in the pouring rain for 30 minutes for him to unlock the door just to ask him how we can get this 53' tractor trailer to my storage locker. At this point we are soaking wet. He them proceeds to tell me that when I booked in, I saw the layout of the property and it was up to me to make the determination of whether the trailer would fit or not. I specifically told him my move with furniture and house boxes were coming on a 53' tractor trailer and that I will need to be able to get in to the complex. He assured me that these trucks come and go every day. Plus the fact that the entrance for large trucks was not working. I had to pay additional money to the moving crew because it took him 2+ hours just to maneuver his truck to get into the facility
ABSOLUTELY UNACCEPTABLE!!!!!
I WILL NEVER USE NOR RECOMMEND US STORAGE TO ANYONE LOOKING FOR STORAGE UNITS!
PERIOD!
Very good company and nice prices.
I had a great experience.
Excellent experience! Super friendly staff! Clean facilities!
Great experience from start to finish
Immediate response to request for a space to park a trailer . Greeted like I was visiting my friends house when entered property, promptly answered my questions and In just a short bit paperwork done ✅
Couldn’t ask for better service with a smile
Great experience and team members at the location I used
I would recommend them over all the other places. I was in and out with a very good price
Amazing service. The staff at my location is great
My location extremely helpful
Professional, transparent, efficient
They place its clean the people who work there very helpful
Excellent and very professional. Everything was explained to me precisely. Would recommend anyone to this company.
Excellent no problem at this time
Nice employees and clean property
All I can say is the young lady who helped us did so cheerfully and with the full knowledge of what was offered at the facility very pleasant to work with
It was very nice and well had no problem with your service. I'll be glad to send friends your way 😊
From the moment Wilberthe answered the phone to her showing us our unit, the experience at US Storage was pain-free.
We appreciate Wilberthe's professionalism, efficiency & friendliness!
Excellent very professional people Since you walk in the door until you leave out.
The girl that helped me was very professional also she made me very comfortable to do business with your company thank you for all the help. Joseph PalazzottoJr
Very clean property, helpful and communicative staff , very easy to navigate and come and go to my unit . Overall a very nice facility and very nice staff.
Everything went well. Staff are very friendly and professional. Easy process.
That’s was very good , nice ,perfect. I don’t know what to say for the service.formidable.Good job.
Great! Wonderful staff! Helpful
The lady that assisted me was very friendly and courteous. It was a very pleasant experience. Much appreciated.
It’s very good it’s most likely Perfect for what I need to put inside and it’s very cool.
Very accommodating to my particular situation
It is great experience to use your service once again.Presently, you offer better service, the place is really cleaned. At this point I am really satisfied.
Very accommodating in helping me meet my needs.
Susan was very helpful and kind. She even helped me move my stuff when it was raining. Very happy I came to this storage facility!!
GREAT COMUNICATION WHICH IS IMPORTANT
Wonderful experience. Would recommend this place to anyone looking for storage.
Everything great from you guy's the storage is perfect,nice and clean,also the AC Is working good everything is excellent 👍
i like the customer service, the facilities are clean and modern and I recommend it with a safe place to store belongings!
The staff is great! Always friendly and so helpful
Sandra was awesome to work with and a joy during a stressful move.
Custom care is their primary purpose here. Always willing to go above and beyond for that happiness of their clients.
Very good experience with Anthony.
I was treated exceptionally well and I am very pleased to have met Mrs. Sandra. I will recommend this place anytime.
Im very please to have choose
USA storage
Very good customer service. Friendly and willing to work with me to satisfy my needs. Not to mention exceptionally personable staff at this location. I simply wish that every customer service experience was this smooth and welcoming in 2021.
Easy and stress free online registration
The customer service was great. The team helped me with my needs which made my experience smooth. Highly recommended!
Great customer service and love the hours of availability.
It was good. Very professional
Great customer service, 👍
The staff was professional and very helpful.
Chantel was awesome! Thank you so much for your help and patience with me and explaining everything.
So far everything is going well. I would like to see extended access hours beyond 9 pm
I felt great...because they explained and write down everything that I need to know
Evening fine first time last week there fine
Very well taken care of,thank you.I will recommend US
Storage to all.Your prices are more reasonable than others.
Friendly people like Sandra & Antonio. Space real clean and safe . Good job
It. Is good. Services. Not. Bad. I like it.
staff and knA[3/29, 10:06 PM] Nancy B Boisvert: https://youtu.be/nL5MQd6BVVY
[3/29, 10:11 PM] Nancy B Boisvert: https://youtu.be/VBdPEnW3mkU
[3/29, 10:52 PM] Nancy B Boisvert: https://youtu.be/YTnzgpZKLmo
Everybody I dealt with was very helpful
Very time trustworthy honest and sincere and dedicated
Everything was excellent especially Anthony very professional and very friendly at the same time.
Great service from the phone to in person
Good customer service! Service is great. I’m so happy to deal us storage . Chantell? She’s very kind.
Great Experience
Great Staff, very helpful with the storage rental and also with packing materials that I needed for my move to storage.
Wonderful! Sandra was very personable snd helpful. I would recommend anyone there. Easy access too!
Very thorough, timely and orifessional
Fantastic
So easy & customer friendly
Thank you Sandra and team
Great service and attendante. Tks
The individual working was well informed and answered all the questions I had with consideration ,respect, and made me comfortable trusting my belongs in this location. I would recommend to anyone I know.
The manager I spoke to was as friendly and professional as can be.
She offered me the discount and was very persuasive. What really got me was her courtesy.
Next I followed up with Anthony on Sunday, who sealed the deal with his personal enthusiasm and love for the business! I felt close to recognize how important professionalism is to your business there at USstorage. It was more family friendly! Thank u!
Great service and clean facilities
Everything went easy and well. A good experience.
Great service and manages are amazing
I dealt with Anthony out of Delray Beach FL location. He represented your Company extremely well. He was professional and knowledgeable. I would like him to be acknowledged for his great customer service.
I'M thrilled to have found a place that has nice people and 24 hour access at a reasonable price too. I can "Finally" relax and not have to worry about being back by 9:00pm. I Highly recommend US Storage in Delray.
Good with terrible two's. In my book A+.
I’m very satisfied with my experience. The service was great and everything was how I expected.
Sandra is amazing! She is very helpful and knowledgeable.
Great customer service. Sandra is amazing. Thanks
I feel very welcome and I felt as if my business is appreciated & if I ever need anything all of the staff members at US storage centers located in Delray Beach Will be there to answer any/all of my questions Or any other cause or concerns!! Great customer service as well as overall expirence!! & although storage in general may not always be the best of situations; at US storage we make the best out of it!! Thank you for all your help it dosent go without being noticed!! Have a blessed day!!
Everyone I interacted with was extremely helpful and kind!
It is very easy to deal with the staff at the Delray location. They are friendly, professional and helpful. The facility is also very well maintained.
Very professional and comitted to clients needs
Great! Shantell was very pleasant; I felt welcome and she helped me find everything that I was looking for. Exceptional customer service :) :) :)
Very nice and helpful staff.
The best yet. I was pleased with your services.
Sandra was really nice and lovely!
Exceptional property management and well maintained and service. This is the best storage place I have ever used. I recommend it highly. Thank you.
great when we explained our situation they waived the late fee
Great, friendly and accomodating!
Very safe nice customer service
Ir was great nice to deal with professional people
Great office staff secure storage and very clean
Every thing felt very experience and professional
Great! Very accommodating. Sandra was amazing and very professional. We had a great experience and will continue to use your facilities and will definitely recommend them.
During preparations for Hurricane Dorian, Sandra Espath, Manager at your Delray Beach location went out of her way to make sure not only my stored boat was secured but was aware of the potential damage it posed to other's property in the historic storm looming along the coastline.
As a Catastrophic Claims Adjuster, I was already called to evacuate and was 200 miles away when it hit me to contact the office to make sure everything was ok.
Sandra not only called me back every time I left a message, but she also had a plan and made arrangments with my permission to ensure not only my boat was parked in the safest spot possible and keep it from slamming into other property stored outside if Hurricane Dorian made landfall in Delray.
Her concern and action saved potential countless dollars and hours of valuable time and property for me and all of us who trust US Storage with our belongings.
I will recommend my fellow adjusters in the area to visit Sandra for their storage needs wherever that may be.
I will be returning to thank her personally.
Max Henig
Sandra and Anthony are the most accommodating management team in US storage centers and I highly recommend to all my friends for storage.
Go Delray Beach !
Great customer service and facility. Great location, safe and clean.
The staff at this location is amazing: "above and beyond"!
The senior manager was great, provided exceptional customer service, went above and beyond the call of duty to make sure we were satisfied, and met all our needs for storage.
Anthony was very attentive and kind and helped me obtain a unit I wanted same day, even though I made a booking mistake in the original reservation. Anthony really impressed me with his extra effort rather than making me feel bad about my oversight. I’ve rented at this property before and they keep the place clean and it’s a great value for the price. Thanks!’
The thing about storage is it needs to be convenient and serviceable. I do need an electrical outlet at the boat to charge the trolling motor batteries. And water at the spot would be useful. Your service rep was very friendly, easy to work with and helpful.
Sandra is an angel, she goes above and beyond in accommodating the clients' needs.
So far good
But I haven’t move nothing yet
Your prices are good but the layout of the facility makes it difficult to maneuver vehicles.
Great experience. Great customer service. Polite and friendly and helpful
excellent customer service
The experience was a smooth transition from previous experiences my company had in the past. Love Sandra she is the best
Best customer service ever!
So far it has been a good experience being that I just moved into the unit 5/1
Sandra was just absolutely amazing!
This is far and away the best storage facility I have ever used. It is immaculate, user friendly, remarkable service. You are so incredibly fortunate to have Sandra on your team. She is remarkable. Smart, organized, always friendly and helpful - I can't say enough good things about her. You're lucky.
It was fine. Josue was very professional and knowledgeable
Your staff has made everything so easy to get started.They are always pleasant. The facility is well maintained and very clean.
This service was good I love it I will send more people over there I'm going to tell all my friends about it they can Go over
You were completely professional
regarding our storage agreement
plus friendly and helpful finding
the right size storage for our needs.
Hi my experience,it's was awesome
Especially the lady in the office she's really helpful Merry Christmas guys and happy healthy New Year's☺
The best storage facility ever. You are so fortunate to have Sandra and Richard. The atmosphere is friendly, and the staff is always helpful, the buildings and surrounding areas are spotless. I have rented storage units at a number of facilities, and yours without doubt wins the highest accolades.
The staff very helpful and nice to the customers
It could not have been more perfect or professional. You have a wonderful manager at this location. You are most fortunate to have her.
I loved it!! I had the best customer service you could ask for. I forget her name Mabey Sandra...the owner...got personally involved due to the fact I had a long distance move coming in..worked with me for my every need ...it was refreshing after dealing with moving company!!!
I would recommend them!!!
good location // good staff // would like a lower price.
Very professional and did A very good job
Richard was extremely helpful and very supportive. He answered all of my questions and was very polite and professional.
We received excellent customer service from Richard at u.s. storage in Delray Beach Florida storage units were surprisingly extra clean easy access and we're satisfied so far.
Very efficient and courteous
Great! Professional easy set up!
Becca took great care of us and really tried to match the right storage capabilities to our needs.
One day I went in and I have the best experience ever is very good
I've never used a storage facility before and was relieved to find the staff really helpful and genuinely nice to work with. The facilities are kept very clean and well ventilated and are easy to access. As well the place is very secure. The fees for usage were the most reasonable for my needs.I will never look for US Storage for my future needs. Thank you!
Very nice staff, friendly.
I had a great experience nice,professional, knowledgeable employees.
I would like to know if my card was put into the system to auto pay, because if my car is yowed and or sold without me getting an email or phone call after giving my card at the front desk and especially telling the man put me in for auto pay i will omg sue!
It was clean storage no issues
I thought everyone was knowledgeable and the facility was well maintained. Did not agree with the exit policy: no prorating for the 2 weeks that I left in the month.
Job well done, very professional
Sandy and Augie have been friendly, welcoming and helpfull during my move in experience. They are an asset that should set the standard for this companies personnel.
Augie was super friendly and helpful.
Tricia made it a great experience to sign up.
Good. Staff was professional, pleasant, effective. RV was safe, no problems, in and out quickly. Good experience.
Long wait but service was good.Didn't like the fact it's mandatory I take insurance ,just maybe my stuff isn't worth coverage it should be my choice if I want the insurance or not.
It was seamless and lasted at least 6 years. I rarely had to contact anyone there and if I ever did each person I spoke with was extremely helpful. Terminating and clearing out the Unit was, like everything else, no hassle. Thank you for a worry-free stay.
It was very good just wish I was able to enter after 9pm to bring more things to my unit
Overall pretty good. The facility is a little run down. Pricing started to creep up to the point where multiple other options in the area were more competitive.
AGENTS ALWAYS KEPT IMFORMED ABOUT PAYMENTS OR CHANGES IN THE COMPANY HELP ME TAKE AVANTAGE OF DEALS EVEN TOOK THE TIME TO EXPLAIN TO ME HOW RENTING A STORAGE SPACE WORKS VERY HELPFUL INFOMATION. ON WHAT TO EXPECT AND WHAT TO AVOID.
I had a great experience. The staff was really friendly and helpful. They did everything to make sure I got the best price. Very kind people. I had to leave my other storage unit and feel lucky to have found US Storage.
Professionally run storage center .
Very satisfied with the customer service and her willingness to go the extra mile.
No problems, good communication and promotional rates.
Very clean facility. Parking was a little tight but we were able to find a good spot for my travel trailer. Access is easy.
Service good and in timely manner. Exact size needed.
This time around with the new manager I feel safe, secure and like she her job and more to ensure I was comfortable and happy. She remembered when I wasn't so happy before and she changed that and I am appreciative for that. She turned the whole experience around.
Ericka was extremely helpful. She explained things thoroughly.
Erica was just great...I haven't been there long enough to know enough. I did visit the other day to get something and the 2 Erica's were just delightful.
The office staff / management has always been very good.
If I was going to suggest anything ,the vehicles you have parked near the doors of entering our units doesn't allow us to park near the entrance to unload or load. A couple of spaces should be designated for that very purpose.
Staff was very friendly and helpful!
I WAS VERY HAPPY WITH MY EXPERIENCE, THE AGENT WAS VERY FRIENDLY JUST HAD TONES OF KNOWLAGE.AND EVEN TOOK AN EXTRA MILE. SHE WAS AWESOME!
Everyone was professional and very courteous and I’m glad for this experience
Fantastic everyone was professional and kind and have greatly appreciate the discount they provided me upon moving in, will recommend to everyone.
Very accommodating, great price, good customer service, decent storage space
I was very satisfied with the service thank you and I will do it again in the future if I have to thank you for being there for me very truly,,M.B
We have rented spaces several times and have always had superior service. The wonderful gal at our location is upbeat and delightful. Fast service and very thorough. The facility is clean and managed impeccably. We use the location right off of 10th St. in Delray Beach. Florida. Kudos to all for a job well done!
Very smooth process. Well done and efficient.
The receptionist was very kind and helpful. Looking forward to going back.
I feel very comfortable love it is clean and I am very finicky when it comes to cleanness love the attention of Kimberly I will recommend you to all my friends and family bless you all and thank you
Woman at the front desk was very helpful and very nice with assisting me getting a unit. Was a pleasure renting a unit especially with her assistance.
Great experience
Kim and Mickey are awesome.
It s ok i am happy to deal with you guys thank you
Everything went very smoothly. Thank you
I couldn't be more appreciative of the very personal service I got. Both Mickey and Kim saw to my every need. I wouldn't hesitate to recommend US Storage Center to anyone who needed storage services.
"Thank you very much".
This is my 2nd unit within the facility. Everyone in the office is very nice and professional.
The employes went over and above at every opporunity
Really easy and clear working with Kim
Everything went smooth and easy and the locker was just right for my use. ease of entry and unloading....
It's a good place, nice management, and good attention.
Kimberly was very helpful.
Very professional,personal care wasn'tin a rush to take my money and bye bye Micky treated me more like family and I am a return custoner that was loosing my storage and when we came to pay for it Mickey was the young lady who help us very professional. Thank you!!!
Excellent. Very helpful and responsive staff.
Friendly and quick to setup your account. Highly recomend.
The Delray location is clean and well run. I was pleased with their service for the time I rented with them.