Great communication and customer service.
Felt great with the whole experience. They were very helpful and easy to deal with. Will recommend them to anyone I know that would need a storage unit
During a hurricane, we have to move out of our office. This company provided immaculate customer service.And I highly recommend them. Especially with the convenience of a complimentary moving truck.
Front desk staff was extremely patient and helpful. Especially stephanie. The unit is clean and the facility is super convenient with trolleys available for use.
The assistant manager Ashley was rude at the beginning of our transaction. Then we received a notification that the access is closed due to the storm. We got the storage to assist in our storm preparation and now have to find another solution. I do not need an employee there just access to my unit that I paid for.
Hello Claudia, thank you for reviewing our Clermont facility. We’re sorry to hear about your experience and any frustration caused by the access limitations during the storm. We understand how important it is to have access to your unit, especially during a time like this. Your feedback is important, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
We were pleased with our storage unit. Everything fit very easily and it was easy to get to.
Very nice and very secure storage facility! Reasonably priced and very friendly and helpful staff, I was able to get in quick Lu n get all set up! Liz was very helpful,informative and efficient!
Process was Very fast and easy. Facility is brand new and perfect.
The space is clean, very secure, easy to access from 27, and feels safe inside with automatic lighting. Appreciate having carts at the entrance doors to be able to move items from a car to the storage unit.
Kevin was fantastic. This is our second time renting from you and both times have great.
The staff was extremely helpful, I got good value for what I was paying, and the rental process was super easy.
The staff is friendly, helpful and run a clean storage facility.
The location, available units and affordable prices with excellent customer service drove me to choose this location.
Keep up the excellent customer service!
I have used the Clermont storage center several times and am very pleased. The facility is clean and secure with plenty of access and parking. The manager is always accommodating and helpful.
Over all it was good.
I was charged the last months rent and have not gotten a refund.
It was horrible. Couldn’t wait to get my belongings out of there! Would never recommend this storage facility to anyone. When a police officer told me to “listen carefully,” I knew then we had to get out. Yes, we struggled greatly with paying on time. It was out if our control due to my husband’s disability and mounting medical bills, our medically necessary move to TN, and other extenuating circumstances. I never argued that we were struggling and were required to pay late fees, but the other issues - damaged sofa, suspicious entry into our units, hypodermic needle and syringe found in one of our units, lack of professional employees, unsecure facility, a broken down vehicle that sat for at least a month, and outrageous fee increases in the nine months we were tenants - all support my reason for never using this facility again, recommending thus facility, or using any other facility within the company.
Just shady, raising my rent in the extreme fine print. And saying you're in the realestate business
Nice clean well lit place, but less than 6 months in, my rate more than doubled unexpectedly. I was never informed that I had a promotional rate. It sure seems like the classic definition of "bait & switch " tactics. The rate should not have increased over 100% after just a couple months. I thought I had a legitimate contract! I'm still a customer, but not a happy one!
The unit was perfect, well ventilated, and pest controlled. However, we were irritated that the exit gate was broken which was very inconvenient. It should have been fixed immediately. One night we got trapped and were unable to get out. Called the number and the gentleman didn’t know what to do to help us as neither gate was opening. If it wasn’t for another patron coming in we would have been stuck there for who knows how long.
Too hard to get closing statement and felt over charged.
Fine. Just had small unit to store travel belongings
It was an okay experience. The staff was friendly, but the gate was broken and we got the feeling people (not employees, but strangers) would meet to exchange drugs. Could be wrong of course, but just the feel we got, having a unit that was in the back.
Good customer service was provided all the way. The staff was always attentive to our questions and concerns. The company let us use the truck which was also a plus. I could not be more contempt US Storage. We now stored our goods in our garage so it was nice being provided quick storage service by USA.
I received excellent assistance when I was trying to get a unit; Your team members really came through for me when I was in a pinch d/t to my moving company. The facility was clean and I felt safe when accessing my unit.
Easy process to set up storage unit rental. Clean and safe building. Convenient location.
Great experience. Ladies in the office were always very helpful.
Never ever again will ever do business with us storage centers
I felt very good about using your facility.
Easy process, great customer service.
Great location, access and security. Very happy with US Storage.
My experience was horrible ! I would never recommend this place the front desk staff was so rude and nasty didn’t keep their promises and I’m an office manager and I wouldn’t have a job if I treated people that way !!
The US Storage staff is always friendly and helpful. They are professional and happy to answer any questions you have. The facility is clean and secure. I would recommend US Storeage to anyone who needs to store their stuff whether for your household or business.....you can be confident that it will be in good hands!
Thanks!
Price quoted was not received and also confirmed reservation was not honored.
Very helpful and respectful staff. Always there to help. $$price a little high but if you have to put your stuff somewhere it's always safe here.
I used your facilities ..and even though it was clean...I could never get someone at front desk...they always had a sign stating they would be back in an hour..
I closed my account and left in timely manner..BUT never got full amount of Monthly charge Refunded back...
Called and emailed..still haven't received
...please address this issue as I will put on social media if it is not resolved. Thank you...
You have a very simple process , very clean installations and you are accessible.
Was a little disappointed in the climate control as our clothing that we had stored smelled musty when we unpacked. Other than that we had a good experience.
Other than having issues with the door keypads sometimes not working I could not be happier. The staff at the Clermont location is extremely courteous and helpful.
Our experience has been very good. All of our questions answered and always met with a positive attitude.
Is there a reason to use past tense about our rental?
We are not totally impressed with the facility as 1st appearance showed us. Going to the storage only to find out that hours for opening at 6am were really "whenever". I waited to get in to pick up a few items for work and left 45 minutes after opening time for gate and had nothing for my meeting. Gate would not work.
OR when we had to deal with door closest to our unit to enter building being non-functioning for weeks OR knowing that the security we pay for as well as the trust in such we had, was broken by allowing a non-functioning gate to stay open with a mere chain swagging from the 1/2 open gate to the other end post.
Thank you for letting me get this off my chest! It doesn't mean a whole lot but maybe something will be done about the property management.
Ok, one thing this facility is good at is charging my credit card the $200+ each month.
Lots of issues. Doors, gates, trash, bugs, and ever increasing rents.
disappointed broken entry gate entry door #2 also broken ...you can do better than this.
Easy to setup. Paying online was a challenge at times. Security wasn’t good. Gate was open a lot and so was door to inside.
I have been with this storage company for almost a year and I have been pleased since day one! Always willing to help.
The office staff was very pleasant and helpful. The property is clean and, obviously, very secure.
It’s been a pleasant day I like the new lighting in the hallways use an access to my unit is good
Unsatisfactory, the facility is poorly kept. Aside from cleanliness the locks on the building arent working for several months, the gates always broken and the ac works at its leisure.
Clean, different size options, friendly staff.
So far my experience has been great with you all. Very easy and quick process to secure a unit snd the area is well lit and safe.
The intake process, the tour and all the financing set up was amazing excellent service in the Claremont office
I enjoyed the whole process of renting a storage space from your company. The staff is polite and informative. The unit itself is a great size for the price. I will definitely recommend your storage site to my family and friends.
Very friendly staff and helpful
Excellent. Place was clean. Service was good and location was great.
My rent was prorated going in so I didn't get a month free and it was not prorated when I left. This was unfair in my opinion.Everything else was ok. Just policy was not customer friendly. I would be sure to advise anyone wanting to rent. Beware! I ended up paying for an entire month that I didn't use the storage. Left a bitter taste so I did not stay.
Friendly people and always clean. I would use it again.
It's the only storage place in town I'd use.
It is a great place to store your belongings for three very important reasons, great customer service, place always clean and the most important is security, thanks
Everyone is kind, and very helpful. I noticed when we got our unit, that the place was very clean.
Clean and organized place. Friendly service
Your place is clean and looks secure. When we first signed up we were given a smaller spot (by +2 feet) and was told this was normal. Did not start good!!
Clean, nice, good service
Went in on short notice to do switch for an up size, Jean was very responsive and helpful. Great experience everytime!
Was very easy to deal with - from inquiry to moving in to using the truck and auto pay.
You were a life saver when I needed temporary storage
They are Great 👍👍 we have no complaints
The experience has been very smooth and pleasant from the start. The facility is always clean and the staff is friendly.
Definitely the best storage center I’ve used, and I’ve used quite a few!
Great service, the place is super clean and the associates are extremely helpful as very knowledgeable, I highly recommend this place for anyone that is looking for storage short term or long term!!!
Awesome! The staff are friendly and the location is always clean when we have to drop by. My questions are always easily answered.
Very satisfied with facility and helpful staff when they are available.
It was a very smooth transaction. Very happy with Customer service and facilities were spotless, very clean. No Bugs...
employees are helpful and friendly, but when it rains and thunder and the weather was rough the doors to enter building by my unit would not open.
The clermont staff is amazing from the manager all the way down thank you
Very convenient and nice facility, as well manager was very helpful
Great customer service, really clean and up kept building. Dont like the 8 digit pin they make you use though.
Great. Nice person and professional.
Great service amazing how well the unit was and ease of access helped me greatly my agent was amazing
It was a top notch experience, folks were helpful and fast.
Excellent Service! Great experience.
Great, it was easy and efficient.
We had a good experience with everyone that we worked with especially Jean, he was extremely accommodating to us!
Jean was very pleasant and the space is clean.
Jean was outstanding! Very helpful and accommodating. He listened and got us just the space we needed at a fair price. My daughter has already gotten a unit after hearing about our experience.