The people there are great!! Very helpful!! I strongly recommend them for your storage needs!! Thank u
Excellent. Very helpful. Wonderful assistance. Clean facility!
regular emailed billing statement and basic updates about the state of facility buildings after storms.
James was just great helping us get signed up for our storage unit. The unit itself was clean and as described. The facility was well located and relatively easy to access. Our unit was climate controlled as stated.
The building is very clean. Everything is in great shape - elevators, doors etc. The employees are very helpful and kind.
I can’t say enough about sandy and James the two of them are very friendly courteous and very informative about all our options at the Clearwater facility I hope you value those two very highly I’m sure they both could use a nice Christmas bonus and it would show some appreciation! I say this because I’m in a foreman position myself and I know when my guys work well for me, I try to take care of them as well so they know I appreciate everything they do!!
I was very disappointed that when I booked the unit over the phone, I wasn’t told that there was no power to the second floor. I had to wait 4 days before I could get my stuff into the unit. I was also not told that there would be a company lock on the unit and that I needed to arrive during business hours. I arrived with all of my stuff around 7pm and had to wait 45 minutes for someone to come out and take the lock off. I understand that the storms have created unusual circumstances, but I wasn’t even offered a discount or credit.
Hello Evan, thank you for your review at our Clearwater facility. We apologize for the inconvenience caused by the power outage and the unexpected wait time to access your unit. We understand how challenging it must have been, and we’re sorry for any miscommunication. Your feedback is valuable to us, and we’d like the opportunity to address your concerns directly. Please email us at
[email protected], and a manager will follow up with you.
Sandy was the best I had guys waiting to unload furniture. I got there late to get them a key she had another customer who graciously let me go ahead of him as I was anew customer and had to do some paperwork. She went out of her way to make my situation and the guys I had kept waiting a good outcome. Employees like her are hard to come by.
Very helpful and friendly
Easy to rent, flexible terms and good promotion price. James was quick signing us up and unit was available immediately. Clean, well maintained space
Sandy and James were extremely helpful and made me feel good about US Storage.
Absolutely wonderful! Sandy Graninger was a great help. Explained everything in simple terms and was a pleasure to work with. Facility was very clean and will use it again if needed.
I have been renting a 10x20 climate controlled space since November 2021. My storage unit on the second floor at the corner end of the building located at 10700 US Highway 19 N, Pinellas Park, FL 33782.
The elevator at my end of the building has been out of service for close to a year now. Luckily, the elevator at the opposite side of the building has been functional during our visits although it is rather inconvenient. It would be fair to say that this elevator has been out of service more time than it has been functional during these past three years.
Great staff - James & Sandy. Clean and safe units. Price increase was too soon after we just started our lease.
Thank you,
Rick Cole
I don’t like that rates increased. I also had a bad incident where the office accidentally informed me that my unit was cleaned out. I thought I had been robbed. But they made a mistake. But I had to make them go upstairs and check for me because they were sure it was my unit. Very unprofessional.
Great, it was an easy. Customer service at it’s best.
Very professional, courteous, caring people! Management exceeded expectations by far, and willing to help any way they can, definitely recommend.
Great staff, clean and secure storage facility, and hassle free billing process.
Thank you!
Great. No problems happened while we stores our things there.
It was great except it was a little drive for me
Exactly what I needed for the bed bugs. Almost always they have not been a full fledged or ending up without the card no points and what points they showed I could get $4.00.
Don’t like the prickly polity that you have for not being able to make a practical payment
Very clean and employee very pleasant
Not a good experience. See my review on Google.
Your staff was amazing but you changing the rules and cutting off the water without notice was not cool!
Rental is a rip off! So expensive
Will never use you guys again.
Building was always clean and cool, restrooms definitely appreciated!
Customer service always A+ as well
I can’t totally recall
It was presumably fine
Price is far too high. There's often homeless drug addicts in the parking lot. Not sure about the last couple months but there's been an ongoing german roach problem in the downstairs bathroom.
Safe and clean place to store my stuff. Staff very friendly.
Great! I would recommend.
Very clean facility, easy to access friendly staff.
The facility is clean. However, raising rent twice in a few months is too much.
Well lit and clean! Easy to access and the security measures are great.
Manager and staff were great. Like most storage facilities, once you pay and move in-that have you and the monthly fees keep going up. My girl Ann is a two time stroke victim, and has a service dog. They would not allow him into the storage building. Thus I close out my account!
Your service is excellent and friendly the spaces are clean and way to paying easy. I'm happy with this company.
We’re always treated well. We have come to know Sandy and she is very knowledgeable, always friendly and very professional. The Coles
Facility and staff are great. Your price increases are uncalled for and astronomical. Will be leaving due to the amout you charge
The storage was nice and clean but pricey.
It’s was a wonderful experience
Very clean
Very respectful
Very pleasant
I will return in the feature if I need to move
Prices constantly changing ad hoc, at least keep them consistent annually. We had 1 to 5 units depending upon dates.
Homeless appeared to be living inside units
Roaches were in the hallways
Outside security lights at night never worked, posing a real security risk especially with what appeared like vagrants on the property at night
Security cameras have never worked fully and recognized by office staff
Overall, we went there for secure storage, it was not secure at all even with the multi factor security on site, it was bypassed and not utilized. I was not comfortable having my wife go to our multiple storage units by herself due to the lack if security
1. The storage is overpriced.
2. I cannot use the steps instead of the elevator unless I have someone with me to open the door from the inside.
3. The manager told me that prices usually did not exceedc$10. 00, then after they went up $30.00 after the first six months he said that he would have never said that.
I am going to get out of us storage ad soon as I can.
In general very good. Good space, very clean. But just found out there is going to be a price increase. Blame inflation if you need to but I don't see any real justification.
Nice facility, but expensive.
My payment went up and up and up.
The people are amazing, the place is clean and safe. Rent is getting a little crazy
Storage is easy to access and clean, but a bit pricey
Excellent care and service
All good. I was disappointed that the rent went up 40.00 dollars, but everything goes up.
The storage property is secure with tight security measures and nice climate control. For the price I couldn't ask for better.
Nothing to really say, both people I have seen during visits have been helpful/fine. Pricing went higher than I realized it would and the $.50 added to the bill was not previously disclosed. The unit and place is clean etc.
Rodney made everything smooth for me as far as rental, move in, and unfortunately move out, as we have to relocate to another city. The inside of the facility was always clean, also.
great managers but the price is very high
The experience is great, but raising my rent there is not so great
I can't complain you'll been great to store with
It was a great experience very clean place never had any issues and staff was great
It was comfortable and the staff was informative and friendly.
Very good. The location is clean and the staff professional.
Clean facility, to my knowledge very safe & secure, staff on site helpful and friendly
Very unhappy about the large rate increase and the fact that no letter was mailed to us notifying us of the change. Something as important as this should be a paper notification and not just an email. Not everyone looks at emails constantly and I assumed it was just a receipt for our payment. Very poor customer service for sure.
I will say all those who work at this location are very nice people.
Why would you be raising your rates to be comparable to your competition? That make no sense. Are you trying to get people to leave?
The increase is way too high is way too high, very unhappy and may consider leaving when I have the time to do so. We are long term renters and planned to be there for another year.
I would like a rate reduction for our two units. Please respond to my request. Thank you, Evelyn Owens #1155 & #1422
Great, and even better when I didn't lock my unit correctly and the gentlemen working noticed it and called me to fix. Wish I could remember his name. Great job.
Great service, very clean. Thankful we found you
I am very pleased with the facility and staff overall but do not like the recent price increase. I was offered a special rate if I committed to at least two years. I plan on continuing to rent a unit for the next five years and since the increase I have to consider leaving your facility. If you are able to offer me a multiple year contract to get the old rate, I would gladly commit!
Thanks for you consideration.
It was a pleasure using this storage facility. Office management was very professional, honest, and helpful. Great experience.
Very good fast and professional 👌
Site is always clean & secure. Staff is wonderful. Would give it 10 stars if rates were less expensive.
A little disappointed that the cost went up just after a couple months
Very helpful and friendly staff!
I feel very very good I'm happy
Very easy to work with concierge. Courteous and helpful.
Great nice and clean and good people
I'm surprised the rate was increase within six months of obtaining my unit.
How often do you increase your rates ?
The cleanliness of the walkways has declined a bid.
The staff is extremely professional and helpful, KODOS to each and every one of them.
Pete
Booking the unit online was easy and first day check in was very smooth. The manager was very helpful with pertinent information. Getting in and out of the unit was very easy and the facility was always clean. I would definitely use them again for short term storage.
Simple and painless, with a reasonable price.
You are local. It's a new, clean facility at competitive price.
I like it. New construction. I don’t like that I already have a rent increase. Hopefully those are few and far between. I’d appreciate a bit cooler air because I work in my unit moving things and sorting things sometimes but overall I like it.
Billing was sometimes a little off but as soon as I called the storage facility itself the lady there was very helpful. Customer service & after hours people aren't very helpful or knowledgeable.
We like the controlled temperature and cleanliness of the building. The carts are very helpful.
Great! The staff was polite prettiest and very knowledgeable and helpful I would definitely recommend it to friends
I was very pleased with the staff. Friendly, informative and patient.
The unit is most perfect. The price is fair. Even the shape is perfect for my needs.
The Security System is planned just so to protect each storage unit.
I would gladly recommend and have, to others, your storage business.
All seemed to go smoothly.
Very clean and easy facility to use. Staff and management are great!
Very nice people, clean secure. Your app is terrible, I’ve tried several times to download it so I can come thru the gate using my phone. It doesn’t work.
Great. The girl went out of her way to make the deal happen even tough i was out of country.
It went well. The facility is new. Everyone was on their toes to give good service.
Friendly and efficient staff
Very clean facility and very nice people at the front desk, Sarah is great!😊
The office staff is friendly , knowledable and follow safety standards. My unit is easy to get into, the building is clean. My only suggestion is a sanitizing area at the entrance where you can clean the handle of the 4 wheel trolley provided at the entrance.
Great!!! Excellent customer service. Very knowledgeable & well experienced. Greatly satisfied 😃
Thank you, Thank you, Thank you! Sara helped me secure a storage space smoothly, efficiently and economically. Congratulations to whoever hired her for this location. I feel blessed to have her there to help me every step of the way. My situation was not an easy one to deal with, but without going into that I can say she is a professional, courteous, respectful, conscientious, and the best human being she can be to others. You should be grateful, as I am, to have her working for you in these awful times. She has shown me she is a true asset to your company. I am so glad to have met her, and had her to help me during a tumultuous time in my life. Thank you, Sara for being the best you can be.
It was very interesting,after talking with 4 different storage companies,I thought iam going to call one last one before I made my choice,then there it was US Storage Center which It was close to where I lived,When I called and talk to Susan she was listen and answer all my questions and was genuine helpful,and she laughed with me just about life.I think you made a very good decision in hiring her I totally belive that you already know her worth as a Person an as US Storage center employee she is truly an asset to your company. I really apreciate her. I will defenetly recommend Susan at the US Storage center.
Thank you
Sincerely
Alicia Valles
It quick and simple the receptionist was excellent.
Pretty good I just can’t stand the horrid air freshener in the office.
I've already told a neighbor about it. The place I just moved from had a bug problem, smelled weird and I believe homeless people were keeping their belongings there. They also recently lost power for an entire week, and refused to bring a large generator in, so that people could get to their belongings. The women who work at US Storage are great. The only observation that I've made is that the carts need brakes. They are an accident waiting to happen. I either have to place something by the wheel, jam it under my SUV or keep a foot on it to keep it from rolling away while I'm loading it.
I had a great experience. Sarah got back to me promptly after calling and was very friendly in helping me to set up my unit.
Great customer service and great deals.
I'm really too new to comment, but I like the location and facility seems very secure and easily accessible. Also it's a very clean facility and Susan is very friendly.
It was amazing, super easy to deal with people. Very courteous, friendly and professional both on the phone and in person.
The staff are amazing, very kind, and they followed up really well on my reservation.
We love how new and clean the storage unit is.
And the only complaint is two of out two times we went to put things in storage the gate was not functional :-(.
I hope I don't have to worry about that all the time.
Best, Niki Fiala
Everything went very smoothly. This is a new, clean, well maintained building. Staff is very friendly and were a pleasure to work with. A very good experience.
Great people. Very helpful with signing me up for my space.