Very responsive and customer friendly.
I have screen shots of completing auto pay but auto pay isn't working. I'm constantly getting emails I need to pay. Also, I've been told the local manager will contact, well crickets. No call backs, also I just received an email saying my storage unit will be going up over 41% but when I go on line and rent the same unit I can get it so much cheaper, what the hell.....
Hello Thomas, thank you for reviewing our Littleton facility. We apologize for the issues with auto pay and the lack of follow-up from our team. We understand how frustrating it is to receive payment reminders despite setting up auto pay, and we’re sorry for any inconvenience this has caused. This is not the level of service we aim to provide. Your feedback is invaluable, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your experience. We look forward to speaking with you!
Very helpful and quickest move in transaction.
So far it’s been very positive
Charles is great!! Very helpful and knowledgeable about this property. Weekend help can be iffy but Charles is there for backup.
Easy to apply and the site manager was very helpful and friendly, everything went very smooth
After a HORRIFIC experience with the manager at Public Storage, and canceling my reservation with them, Caleb at US Storage Center made my life SIGNIFICANTLY easier. My fiance and I needed a last minute storage unit, and Caleb did everything in his power to cater to us the way paying customers are supposed to be catered to, and more importantly gave us courtesy, patience, and respect. It's obvious he takes great pride in helping people, and in his job, because he radiates real human kindness and compassion. The Storage center is also incredibly clean, and they have fantastic rates!!! I will never go anywhere else for a Storage unit again. Thank you Caleb for ALL of your help! I cannot tell you how much I appreciate you! Give this man a raise!!! 😁
I went to several competitors and they never had a manager on site. I appreciated that they were there to help me with my storage.
"I had the pleasure of dealing with Charles from US Storage located at 8145 W Grand Ave, Littleton, CO 80123, and I must say, his customer service was exceptional. After experiencing a break-in at my previous storage facility, Charles took the time to understand my needs, instilling a sense of trust in US Storage. Shortly after moving in, I required additional space, and once again, Charles went above and beyond to assist me. I have already recommended US Storage to multiple individuals and will continue to speak highly of this location in the future."
Personal, prompt attention!
Looking for a storage unit was easy, you had what I wanted and for a great price. Charles is great, and definitely takes pride in his job, which is a good thing. I'm very happy with my storage unit and the great customer service Charles gave, it made things easy with the whole moving situation.
Excellent customer service!
Everyone was fantastic great management and service by the rest of the staff. Help me with all my needs and help to get another unit for the rest of my things.
Thanks for your help,
Ed
I am so happy with my experience! Charles at the Wadsworth location went above and beyond to help me. He is genuinely helpful and you could tell he really cares about his job.
Sergio was friendly and provided excellent service.
No issues yet although it's only been 3 weeks. Charles is kind, listens, and isn't a busy body like some property managers
Easy to secure a rental unit, Charles, on-site manager, was very helpful.
The Staff is Amazing! I felt really cared about and was helped with so much more than just storage solutions.
Jason, Charles, David at the Littleton, co location are the most wonderful people I’ve come across with true integrity!
Thank you so much US STORAGE CENTERS for hiring the best!
I really like the service here very friendly
It’s best to deal directly with the location. Jason Pearl was great and helpful.
I have been treated with kindness every time I have been at the storage unit.
We were very shocked as to how with no prior notice that our rent would jump upwards almost by sixty dollars! And although everything and everyone is going up on pricing it would have been much appreciated if we had prior notice!
Davina was great and easy to work with.
Wil be very dissapointed if they increase the monthly fees on me.
That's what they do. They pull you in with a low price and then up your monthly rate after a few months. Please don't do that to me
The lady who helped me was wonderful, so open and caring and went above and beyond to make me feel like u would be ok in her hands during this difficult time of my life
It has been GREAT ! Patrick is always very helpful and supportive 🤠
Patrick is very friendly,knowledgeable and personable. He remembers you every time you come to the facility and makes it a very awesome experience!
I had a good experience all around. Patrick was very friendly and easy to work with. I accomplished what I came for very quickly and he left me with no questions unanswered. Love that there is onsite management and cameras. It feels safe to store there.
Patrick number 10 in my experience. Very helpful in every way.
Extremely fast and friendly service! Patrick was awesome in getting us situated with a unit. Littleton location is definitely a recommendation. 😃
Patrick was very helpful, friendly and always has a smile on his face. I would recommend us storage to my friends and family members.
This was great. Patrick was wonderful and went over and above to help us. We are referring our sister to him in August.
Super easy process. Friendly staff. Clean and secure units.
The team at our storage unit is Outstanding. Patrick is one of the best manager. So is David
Very very good and professional!
Great. Perfect location and Patrick was very helpful
great employees, and accessibility
This is an amazing storage facility!!! We are so happy with our unit and all of the help we have received! Thank you!
You guys were awesome from start to finish. Appreciate the help!
I feel like my storage unit is very secure very clean and I get along with management there they're always trying to do good by me which I appreciate and I would recommend this storage facility to whomever thank you
Happier than a pig in "you know what" awesome service fast in and rented out.
Mr. David and Mr. Patrick truly make this facility very welcoming. It is very well maintained and clean. Having them both there is a major plus. They are always very kind and helpful with any needs or requests I may have would definitely recommend this facility to anyone in need of a storage unit.
I like the way David explain everything to me good service
They are very friendly and answered my questions. Smooth transaction. Will use them again!
Patrick is great, was very helpful. He made it easy in a very stressfull move.
Thank you,
Patrick is such an asset to you. Very friendly, professional, and a kind man. He helped me find exactly what I needed.
Fast easy help from friendly associate.
Great service from David!
I felt that they were very personable and I felt safe about my belongings.
Patrick was extremely helpful with everything. Service really matters; especially when you're trusting a business with toyr belongings.
Very organized. Very clean grounds, and Patrick was great to work with,
Great. Workers are friendly and helpful
Professional, clear instructions, pleasant manager, clean & orderly and secure ❤🌈🌟
I have had to have various sizes of units at this facility for 3 years. I have moved up and down in sizes, etc. Throughout the turmoil of a death and closing a business, I have relied on Patrick’s help & advice. He is AMAZING at his job.
The facility is well cared for & clean.
David is also a big help when Patrick’s not there.
Linda Carpenter
The experience was very pleasant, we needed a place and the five by fives were running out in the Denver area. I called him once and he was very good about how he handled the whole procedure. Knew very well what to do how to do it. It was a slight mistake made, and he took care of as quickly as possible. It was very good to work with.
David was very helpful and found a 50% promotion that I can use in August. Unit was clean and ready to go.
Patrick is great he gets a 10. I love having climate controlled environment but for a 5x5 that isn’t 24hr the price is high.
Patrick is awesome. The unit is bigger than expected. The ceiling is tall, the door rolls up at the door so it doesn't take away space inside the unit. I feel the storage facility is very safe & secure. I may even keep my storage longer because of the confidence I have in Patrick and my storage unit. I intended on only having my unit until the end of July but I am seriously considering downsizing to a smaller unit at that time and staying a bit longer.
It was better when it wasn't a national company but It is close and previously reliable with same face employees.
Great customer service!!!
It was great, you guys are tremendously better then “public storage”
Very good, Friendly and helpful
The process was quick and easy. Patrick was most helpful and answered all my questions.
Patrick was so helpful and informative. The facility is clean and easy to get in and out. Excellent storage area.
Was quick and easy. Patrick was amazing.
Friendly staff. Clean facilities. Contract reads very clearly.
Experience was great. The staff was very kind and helpful. Got me into a new unit without any issues.