Really too soon to tell. Office people great. Explained everything thoroughly. Had a feeling, because my rent was so inexpensive to start out with, that it could skyrocket in the future. They wrre pretty vague when i asked hiw soon my rent could go up and by hiw much. Unit was not clean. Walls and door had years of dirt and grime on it/ them. Had to clean it myself.otherwise I like the location and plan on staying for awhile as long as things remain ok.
Hello Robert, thank you for sharing your experience at our Fort Collins facility. We’re glad to hear our office team was helpful, but we apologize for the condition of your unit and any inconvenience this caused. Your feedback helps us improve, and we’d like to address your concerns. Please email us at
[email protected], and a manager will follow up with you.
Your website isn’t very user friendly to be able to pay a bill, almost like you want us to miss a payment so you can charge a fee. Frustrating and total BS. Other than that the experience has been good
Hello Chris, thank you for sharing your feedback at our Fort Collins facility. We apologize for the difficulties you encountered with our website and any frustration this caused. We appreciate your patience and are here to help resolve this matter. Please email us at
[email protected], and a manager will follow up with you.
Blake was very friendly and informative!
Very good. (Jessica) at the front desk was very friendly and helpful !
The individuals working were friendly and knowledgeable.
Overall everything was nice and easy to get done. I didn’t use the storage unit and have been waiting on a refund for the last 3 weeks. I’ve called multiple times and everyone was professional and courteous. I just haven’t received any word on my refund.
Easy to book online, no hassles. Staff was friendly.
It was great! The office guy was pretty busy, but to no fault of his made move in a tad challenging, but we made it work
I rented a unit that is prone to flooding I'm very unhappy with it because I can't store anything with out the possibility of it flooding and ruining my property
Generally good. People were friendly and helpful. It seems like you have reasonable prices and a good facility.
Easy to rent. Clean. Safe
Aaron did amazing and was super helpful in the entire process. Would highly recommend this facility.
Nice people clean environment I feel very safe stowing my personal belonging.
I have had no problems with my units people-oriented staff they are great
Hi my name is Tanelle.
I put a storage unit on hold. The guy was very nice. I had to cancel my unit a week later and never got a refund for the $54 😔
I have received more emails from this place in the last month than anything else I have email notifications for.
Great. It went quickly and very smooth.
I provided proof of renter's insurance. Later additional insurance was added to my bill, but the guy inside your location could not remove it. I moved out of my unit to avoid any further charges and the guy couldn't close out my rental because of the fees. He told me the only way to close it out would be for me to pay the $12 that I wasn't supposed to owe. I declined and he said he would work to fix the issue and give me a call when it was done. I never received a call.
The rental rate was good. The unit itself was acceptable. But the billing is an issue.
Fast and easy the bill was hire than the website
Great! They worked with us on a last minute need.
Great service. Would use again.
It was great! Great people and a great storage place that fits everyone’s needs !
very sweet and simple process!
Easy, Friendly. The gate didn't work one time out of the many times I entered, but was fixed quickly!
Close to I25 and super easy access. Plus great rates for unit size
It was great. We used a drive up unit which worked well for a couple of girls storing furniture. Would definitely use this facility again in the future
Very positive experience. Only con was on the day we needed to access the unit for the first time there was no one there to help with the initial access. They had gone to 'lunch' for several hours during the late afternoon. This forced us to have the rent the moving truck for an extra day, unfortunately.
Top-notch storage experience. The website made it easy to reserve a unit. When I showed up, the staff was professional and prompt. The unit was clean. Check-out was a breeze. Plenty of room to maneuver big rigs around the lot. All in all, I highly recommend.
I was not happy with this company. I had called us storage to cancel the unit that I had because I had not used it and could not afford it at this time. I was told that my account had already been closed. After I had paid for the entire month. Really not happy. I really don’t think that I will use your company again.
We had an excellent experience with Aaron at the (1000 E Lincoln Ave, Fort Collins, CO 80524) location and were very satisfied with our choice choosing US Storage Centers!
I helped rent a storage unit for my stepmom. That is all the responsibility I took in it. She has now moved to a smaller storage unit at the same location. Thank you.
I have had wonderful customer support from the staff with any questions or concerns. They were able to resolve issues and provide answers quickly…and always in a friendly manner!
I'm not happy. I reserved a storage unit and within minutes called to cancel it as we found out we wouldn't be needing it. I had a $53+ charge made on my credit card and in spite of calling multiple times, I still have not received a refund on my card. This all happened on May 16th.
Good pricing good location unit worked out perfectly
Only concern was the back gate key pad was starting to not respond to entries and needs to be resscured.
Charles Frangello at US Storage Centers Lincoln CO was very helpful and his fallow up was quick! He was professional, friendly and informative. Thank you Charles!
Super friendly staff. Was nervous about moving stuff into storage on my own but the staff was extremely helpful in making that process smooth.
My recent experience was very good. We received very helpful information on selecting the right unit for our needs. Furthermore, we were told about on-going discounts and the sign up for the unit was quick and easy. The unit was clean and ready for immediate move-in.
Excellent customer care and service
Unit was clean outside perimeter is clean
Dealing with US storage is the best that I have ever used in the past. great public relations excellent
It was a great experience, it felt like the right choice for me!
From the reservations center to the on-site manager, everyone was friendly and knowledgeable. I was offered my choice of two spaces.
I will definitely recommend this company .
Easy set up and friendly service
Getting started with US Storage was fast and easy. They made the process simple and quick. Their customer service was top notch and everyone I spoke with and interacted with was professional, helpful, and kind. The facility has 24-hour surveillance, was clean, and feels well monitored and maintained. I would highly recommend renting from them.
It was a pleasant experience and informative experience
We're very happy with our experience at the US Storage Center on Midpoint Drive. Dale, the property manager, was so patient and helpful when we stopped by to take a look at a couple of his available storage units. He answered all of our questions and even came by (on a Sunday which I'm sure was his day off of work) when we moved in to make sure everything was working out for us.
Exactly what we expected. No surprises.
Honestly. Very good folks no problem on .y end..
Dale was very friendly and great customer service, storages are well maintained.
Dale was wonderful to work with. Quick easy process and secure & clean units!
Great location, Dale was beyond helpful and a pleasure to work with. Thank you for making the storage experience a great one!
It was great very professional and informative
There was initially a mistake with my booking the unit, but Dell fixed the whole situation and was very attentive and welcoming.
Very helpful..quick and easy set up…thanks for helping us.. P.C.
The owner of this storage center is amazing! Such a caring gentleman!! Felt very welcomed. Storage unit was perfect for what we need it for. Tidy, clean.
Dale was amazing! I was moving from the mountains and could not make it before closing to complete my online reservation. Dale stayed onsite to welcome me for an extra hour after closing. A super nice guy. Clean and safe storage facility. I do wish there were more outside lights at the units. I would definitely recommend this facility.
Courteous and very accommodating. Everything went well and if I need storage or any of my friends, referral partners, and customers. I will recommend you all at US Storage at Midpoint. Rock On and Thank you
Es muy bueno se los recomiendo a muchas personas
My experience was and is very good ; the people in charge are very nice and cooperative id 100% recommend this storage location.
Very good. We are happy that we are able to rent it because of your customer friendly communication.
After searching all over town for a Storage Place, this was the only storage Business that Actually talked with me and showed me what they had available and took a personal interest. Dale is a super good person and great to work with.
I really like the employees. They have been very helpful and knowledgeable.
No issues at all. Dale at the midpoint dr. Place is such a great guy. Very helpful
The guy working in the office who helped me out was really friendly and helpful.
Dale was amazing and so incredibly helpful it was so nice to have his help!
Nice, clean location with great staff!
Staff were very friendly and helpful
Our experience was great! We really enjoyed working with Dale. Our time there was easy and our stuff was secure.
Great experience and great rates. Look forward to doing business again with this company
Both people we worked with to set up our account were very friendly, knowledgeable and helpful.
The initial two-month cost is reasonable, however, the ongoing cost per month is quite high in comparison to other local options.
What a great experience so far! Friendly, reasonable, helpful and kind. Plus easy to access the storage unit area.
Everything was so easy Dale offered several options. Took me to see all of them rather than look at pictures of what was available. I saw the pictures and then I saw the site. I had 3 choices or 5 whichever I preferred. The polices were explained to me and it made my choices less difficult. Would I recommend to a friend. YES! Can you you place Dale in front of me for all of the decisions I will need to make over the next 12 weeks? Does he do laundry? Seriously great people make for great companies. He probably doesn't even know how much I appreciate his help. Site is clean, secured, managed.
Extremely friendly and helpful! They went out of their way to make sure we had everything we needed.
Love how friendly the staff was and the quality of the space for the low monthly fee. I also like how this location is a bit out of the way of traffic making it great for getting things in and out of storage.
Donna was great. Very friendly knowledgeable and willingness to help. I used this storage facility a few years ago and this time around has an even better feel to it. Thanks everyone
Great service! Great price!
Dale made it a quick, easy, friendly experience.
Everything is great! Donna took great care of me!
Great customer service
Nice clean storage units
A little speedy per unit size
It is very clean and they answered all of my questions
Best experience I've ever had at a storage unit, Donna was efficient, knowledgeable and thourough..very pleased
Attendant was very efficient, friendly and helpful. Facilities were clean and orderly. Would highly recommend.
it is s fine place to store stuff.
Dale made my experience the best. He is not only professional, knowledgeable and A plus in customer service, he also helps you problem solve and come up with the best solution to your storage needs. Dale remembers who you are when you walk in the door and is very welcoming. I appreciate how he manages my storage needs.