Great place excellent customer service. I definitely recommend renting here.
Hi Geo79, your feedback is highly appreciated. Thank you for the review!
Cris and felix were amazing help and kind.
Hello Brian, thank you so much for leaving us a great review!
Excellent customer sevice by Cris and Felix!:)
Hi Danielle, we are thrilled that you had a positive experience with us!
Really like the switch! Clean office, I see there’s a new manager and wow what a difference.
Hello Tatiana, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Tatiana. Thanks so much for your help. And I noticed you were mopping and cleaning up, and the place smells great. You're doing a good job, keep smiling, it makes all the difference working people with a smil
Hello Philip, thank you so much for your kind words! We appreciate you sharing your experience with us!
Excelente
Hello Marcos, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Chris was a big help when I needed to tranfer my unit. Best storage company around 👌🏽
Thank you so much for your kind words, Cherise. We really appreciate you taking the time out to share your experience with us.
Hello Adrian, your feedback is highly appreciated. Thank you so much for the review!
Great staff very professional and nice
Hello Dion, thank you so much for your feedback! We appreciate you sharing your experience with us!
Customer service is great. Although Shane is pretty new, he still did his best on helping me with my storage unit. We had a couple issues here and there but were able to resolve.
Hello Angelo, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Nicolas very good customer service
So helpful
Hi Allan, we appreciate the kind words and are glad we could provide you with a positive experience!
Shane was awesome helping us out, quick & painless storage rental, great location, nice facility ~ highly recommend! 😊
Hi Miss Nicole, your feedback is highly appreciated. Thank you for the review!
Really polite generous and patient
Hi Reyna, we are thrilled that you had a positive experience with us!
Stored Bussiness and Personal Property on site for over 3 years and had a Great Experience. Secure and clean area with Great Access and Always Helpful and Friendly Staff! Thanks Michael
Hello Michael, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Hi Manny, we appreciate the rating and are glad we could provide you with a positive experience!
Chris made everything so easy when reserving my storage unit. He provided excellent customer service while showing me the unit. He was friendly, knowledgeable, and took the time to answer all my questions.The unit was clean and met all our needs. Overall, it was a great interaction with both Chris’s service and the storage facility."
Thank you so much for your kind rating, Keven! We’re thrilled to know we made a positive impression and truly appreciate you taking the time to share your feedback.
Thank you so much for your kind rating Margie! We’re thrilled to know we made a positive impression and truly appreciate you taking the time to share your feedback.
Marcela is so nice help me , i love this place.
Un lugar muy limpio me parese muy bien el personal la verdad lo recomiendo
Joan was very helpful helpwd me save some money on my storage. Was very polite and explaibed the whole process
If your looking for a good storage facilty who looks for your best interest I highly recommend you come to US Storage. Joan had great customer service, was super friendly and very helpful.
Stopped by for our reservation and was pleased by the staff for being informative about the location, esp. showcasing us the storage unit itself. Pretty smooth process. we have been here years ago for our first storage unit when we were moving out of our old house & still a good experience :)
Excellent service with very respectful and friendly customer service attendant - Joan. Thank you so much.
Mi primera vez en us storage en torrance ca y la verdad me atendieron muy bien Joan me atendió muy amable me ayudo en todo lo que solicite , recomendado
Cris was amazing ! Gave me a move in special and was super helpful. Last minute even stayed open later for us. We came right at 4:54
This place is just great! From the time we started using this location, it's been all smiles.
Well kept facility, along with a friendly and professional staff! Thanks , Andrew, Joan and Irma . They really took good care of me and my brother !!
Irma and Andrew were "solid"... with both knowledge and personality!!! 👍🤙🫡
Highly recommend and appreciate this establishment! Thanx guys,
Austin
Really good custumer service and very helpful.
Andrew and Felix are excellent. Very friendly and informative.
Great services from Alex, highly recommend
Good experience so far. Reserved a unit on their website with a promotion of 50% off for first 2 months. I was supposed to rent the other storage unit nearby but they were not available at that time and on break and when we came here, they were available so it’s all good. They offer a free truck for 1 day but reservation is needed as well. Also, the truck needs to be returned at a certain time by the end of the day, so if you take the truck at 1pm, you only have few hours to return it, otherwise you will be penalized by a fee. Also, there is a deposit fee which is cash only. Because we are only about 1 mile from our place, they were generous enough to waive the gas as it’s super nearby. I’m supposed to fill the gas tank of how much I have used but it’s super near so they said it’s fine.
The storage unit was clean. The only problem I’ve had was not having enough carts to use as there were too many people who were using them at that time so I had to go to the other side of the building to get another one from that side.
So overall, it was good. My only complaint is they don’t accept American Express on their website as automatic payments. I thought I was on autopay, only to realize my bill hasn’t paid and I was due so good thing I checked. When I went to their website to pay, they don’t accept American Express, that’s when I realize that Felix wasn’t able to put me on autopay as they don’t accept Amex as autopay.
Oh yeah, another problem I have encountered is when I put my access code to open the door of the building, it wouldn’t open immediately. I have to put my access code several times before it works.
So overall, 4 stars.
Rented out some storage units today from Felix, the Senior Property Manager. If you’re looking for storage units, I highly recommend this place. Felix seemed to me more interested in making sure I got the right units for my belongings and saving me as much money as I could. These days this is rare and very much the reverse. I’ve bumped into too many people in my time, regardless of industry, that just want to squeeze every last penny from you. This is clearly not the case with Felix. In fact, I was pushing to spend more and he was advising me (with his “storage” expertise) how to spend more efficiently (spend less, save more) while still addressing my storage needs.
Irma, whom I believe is the Assistant Property Manager, was there today as well. She was also very attentive to my visit, listened intently on my needs, and contributed valuable comments where appropriate.
Both Felix and Irma are very professional, gregarious, seem to be very complete (crosses all “t’s” and dots all “I’d”, well spoken, very patient, answer all your questions, know their products well, display and deliver exceptional customer service, and won’t disappoint you should you decide to pay them a visit. Again, if you’re looking for storage, you owe it to yourself, just to check them out.
Super experienced! They create such an easy onboarding experience. They also offered me a free moving truck. Felix is a great project manager
Chris was amazing, very helpful and made the first day check in very easy.
My husband has been parking our trucks here for over 3 months now and we are extremely happy with the service. Lot is clean and well maintained. Felix answered all our questions and made the process smooth and easy.
Cris was very helpful and the units are clean.
Irma and Marcus are amazing! Great facility and great customer service.
Great experience and Cris is so accommodating and friendly. Thank you for such a wonderful experience .
First time here. Irma Rodríguez was amazing. She was the assistant property manager. She answered all my questions and was extremely helpful. She took me to see the storage that was available. Courteous and friendly. We are in the process of selling our home so we need storage fast and also to know that our belongings are secure. It feels good to know that you can walk up to a place and have people that can take care of you when you need it. Irma set me up with everything that I needed especially since I was on daddy duty and had my toddler with me. Thank you Irma!
Ok , so this post was from the last time I came I didn’t notice I did not post it. Fast forward to today 4/13/24. I came in to store more things and needed another storage again. Marc assisted me with the lease of another storage. He was extremely helpful, friendly and courteous and took care of everything I needed. So far my experience here has been fantastic. Thank you guys!
Customer service was nice and smooth. Special thanks and shout out to Felix for taking care of us and our needs throughout our new purchase of a storage as first timers! Definitely appreciated.
- Shellyy & Ace
Mark was professional & courteous, Felix saved the day! You guys rock!! Thank you!
Nicolas was so helpful getting us our storage. He was nice and friendly. Can’t ask for nicer front desk person.
Thank you so much Irma for your help! Super friendly and professional! 10 out of 10
The place is clean, the staff professional and patient with me. The prices are on par with the industry standard . . .
But, I will definitely recomment to family and friends this particular site for their storage needs.
It was the staff at this location that got me to rent a unit.
In fact, the staff here should be used as role models for the business throughout -
I love the way the gentlemen Alex broke down exactly what I needed and explained the storage in detail. GREAT SERVICE ALEXANDER.
Alexander was awesome, great facility!
Great service good communication and great deals
Felix and the team at US storage were wonderful! Very professional and made getting the unit very easy!
Very informative and helpful. Customer (nicholas) service on point. Some helpful equipment provided to help with your move.
Felix was such a great help as a first time customer. Very fast and great customer service!
Ana has made this a very clean and easy process and has listen to all of my concerns despite being very busy
Great service, cheap prices, and very clean.
Christina She is excellent agent, helpful, offering help and she explains all the important information you need.
Thank you
Very helpful explaining the options walked me to the unit showed me the proper access routes and explained the the process and security for the units
Stopped by today to reserve and was helped by Felix. He was very nice and friendly. Gave me all the details and explained everything throughly as I signed the agreement. Also made sure a coworker (very nice girl with tattoos) walked me out to my unit and gave me the dos and don'ts. Very quick and smooth process. Definitely recommend it. 👍
Came to see why my code was not working and Ana Rodriguez helped me fix the problem after she was busy with tenants she's a great person and very flexible thank u Ana
Ana was great very helpful!
Christina was very friendly and helpful. She helped set up my unit quickly and efficiently
Christina is the best at informing customers and providing excellent service. Definitely would recommend 😒
Christina & Felix are extremely professional, caring, and knowledgeable about rates, size of storages, and getting you out quick. Ver y positive attitude and just fun! Thank you both!!!!!
My storage tour today was awesome, very smooth transaction. A great customer experience indeed. Highly recommended, be sure to contact Christina, thank you so much!
Christina exceeds great customer service! Shes very meticulous at what she does and is very approachable and friendly. She’s an asset to this company!
Great prices, excellent service, 5 stars
The staff is polite, friendly, and very helpful in all aspects from: tour, info, and lease agreements. The location I chose is very clean and well maintained. Highly recommend.
Great service and Christina was so helpful that I find it very easy to get and rent a storage place for my stuff.
The gentleman that helped me were great Andrew and Felix
Christina was a huge help when signing up. She was very thorough and informative! Big reason why we chose this location:)
Christina and Andrew are very professional and helpful, I highly recommend it… Thank you
Christina and andrew were very nice and professional. Refreshing attitide towards customers. Very professional. 2 thumbs up.
Andrew and Christina were excellent with their service very courteous very respectful Felix is awesome I definitely recommend this place they very friendly very helpful
The staff, especially Felix and Christine, are awesome: professional, efficient, and very helpful. The facilities are very clean and there is excellent security, so you feel really taken care of. On top of that, they have the best prices around. They even give you a free truck to move in!
OK Christina was very helpful Very helpful in finding me the right size unit.
I would highly recommend her
The place is very clean and the provided customer service is excellent. Especially Chirstina gave me great assitance, she is very cordial. Also the hours are reasonable. Flatbed carts avaliable to move the stuff in the unit.
Thanks Cristina for help me , you’re nice and professional
Felix was an awesome help. Thank you for having us
Andrew, was very helpful and informative. Made my rental process simple and to the point. Answer all my questions and was really professional. Definitely recommend US storage rental place.
Andrew and Christina were very helpful in establishing my account and showing me the unit I'm renting. Ana was very helpful in providing information right before closing time. Helpful team and clean units.
Had a great experience working with Ana Rodriguez. Very knowledgeable and helpful getting the storage unit.
Very clean storage unit also very good customer service.
Christina has been a good help to us with our visit to the storage and walking us through our unit to store all our things
Christina did a fantastic job! Thank you!
Christina helped us out and she was a star. Helped my brother which has a stutter problem and she was very very patient with us. Definitely invited to all the family gatherings for sure!
Very welcoming and friendly staff. Felix the manager was extremely helpful and made the process easy as ever. Would definitely recommend using this storage center! Great deal on the first two months as well.
Felix was very accommodating, quick and easy check in. Very friendly.
First time being here and employees are so professional. Sandra was the employee that helped out and She went out of her to explain to me about location, prices, and so much more. Thank you so much Sandra for your help.
La persona que me atendió fue muy amable y servicial con su atención.
She's great and friendly.. thanks for everything Christina
I went into U S Storage in Carson to rent a storage unit. I was assisted by Cristina who was the only person on duty on a busy Saturday and a first of the month. When I walked in, she was assisting customers, so I waited. She was pleasant to everyone, even under stressful circumstances when she was finally able to assist me she was pleasant, helpful, thorough and made my experience more pleasant and easier than I thought possible I ended up getting the perfect unit and walking away with more than I expected. That is rare these days and I appreciate Miss Cristina for all that she did I am a happy customer.
Easy in and done in 15min with Felix!
Excellent CUSTOMER SERVICE. Super Clean Establishment . They Will Offer the lowest price with a discount without asking!! AAA+. Elevators & Carts Available. The Best Company Ever. Very. Happy!!!
Thank You So Much.
Ana was great and she went the extra mile to help get me situated. The process was fast, smooth, very detailed, and efficient. Great service!
Amazing process in getting a storage unit set up! Easy load-in and access in/out. Felix and Anna are all-star staff!
Everyone is so friendly and nice especially Ana and Felix!!! And very helpful!!!
Look for felix.... very helpful... great guy!
Super easy to rent from US Storage. Great customer Aervice 👍🏽
Felix customer service was stellar! He was very professional. Great personality… great employee!
Felix is very accommodating when I have my very first time to rent a storage for my things so with the other staff storage is clean as well
Christina is great! She was fast and efficient and very friendly! Great customer service!!
Very nice n answer all my concern
Christina was very helpful. You should definitely give her a raise. Maybe a promotion.
Christina in Torrance is very helpful and she very clear when explaining.
Sandra provided gratis servicio
Nick and felix are the best !!
Great service from Felix and Sandra
Moving into this facility was a clear no brainer!!! Felix Huertas facilitating the move-in really advised me properly in a fashion that really made $en$e to me. The location is really central, as there are many places to eat all around if the moving encounter has got you hungry. Personal service is under-rated these days but if you encounter Felix, just relax and let the process roll. Secure, Safe & Clean!!! That's what I like!!
Christina was the ABSOLUTE BEST 🌟
Very helpful, knowledgeable and courteous. If you have any questions or concerns she is the one! We got a walk through of the facility/units and she showed us the In and outs of the building. She was very helpful and made us feel safe and confident about our unit. Our possessions will be in great hands. The facility is clean and well guarded. Felix was professional and courteous as well, he was on top of it, with questions and concerns, has a pleasant smile when greeting guests/costumers. They are both great! Will recommend this storage facility!
Nicolas was a great employee. He help me and with everything. Very helpful. 5 star always
Felix was an amazing guy
Broke everything down to the T
Friendly guy got me started in and out in no time.
Recommend this place 👌
Friendly and Quick. Felix was very pleasant to deal with . Everything went smooth.
UPDATE:
Would definitely come back if needed.
I would like to give recognition where it deserves. Ana, displayed above and beyond customer service. Myself and my help arrived in the afternoon on Friday to unload our belongings for the first time after obtaining a storage unit the week before. We immediately started unpacking the haul truck that I rented. 30-45 min after unloading the portion that would go in first in the unit. We discovered that the rental lock as still on unit. As my helpers continued to unload from usual off I went to front office. The office had just closed and Ana was in her car just about to leave. I explained my delima, she said everything was shutdown and alarmed. I asked for Felix but he was not on premises at the time. She saw that I was in a bind and seeing this was companies error for not removing lock. She made a call to the manager again. The result ? On her own time opened back up office , turned off alarms and got the keys from the safe to go and lock unit for me. Thank you so much. True Customer service is so lacking these days but not with Ana. I hope this gets to the right people so they can see sometimes you have to step out of the box to help make things right.
Rented to my sister josie @ Torrance in Carson st. Very much appreciated, great customer service and answer our questions. Thank you Christina we appreciate you alot!!! Thumbs up 👍👍 👌 👏 😀 ... you ROCK!!!!!!!
The manager Tatiana is awesome! Needed to move in and get things in order and Tatiana got me in and out, very nice we'll kept facility! Highly recommended she was super patient with me as I had my grand son. 😊
Abby did such an amazing job, moving has been the most stressful thing every but Abby made things so much easier and fun all at once. Thank you so much!!!!
Great customer service by Joan! He really takes pride in his job and his commitment to quality service.
Christina was great, came 20 minutes before closing but yet she took the time to explain everything smoothly, showed me my unit. Thank you for all your help and your great service
Excellent service! Christina is soo kind. I am so thankful to have her assist me with my first storage unit! Thank you sooo much!
I went in and was happy to see how clean the place was . You can tell it’s well kept . Service is excellent . The staff are very helpful , I have told my friends and family about the Carson location , if you need a storage unit see them first
Updating my review to reflect customer service over the phone on 7/9/2022. Joan is Amazing!!! SUPER Amazing actually. Thank you Joan. You are an awesome individual.
Older review below:
Another outstanding customer service experience! I had the pleasure and honor to meet Felix, the new site manager.
He genuinely makes you feel comfortable and at home so much so that the 3 point exchange (payment, change of number and code request) was done before I had realized.
More companies should take notes of this level of service for customer satisfaction and retainment. I'm a happy customer and will continue to be a loyal customer for many years to come as long as this level of service continues.
Hope to see more opportunities be offered to this young man as he should be used as the example for the company's customer service moving forward as he raised the bar.
Anna and Felix are AMAZING!
Super helpful and on top of there jobs
Many thanks :)
Friendly staff and great customer service. Thank you!
Esta bien megusto las personas son muy amable yo lo recomiendo
Great service from Ana we caught her right before her lunch and she still attended us, She was very friendly and helpful.
Ana helped me out today and was kind and straightforward. Nice spot and glad to have a space to leave my stuff!
The person in the front was very chill. I love how she took care of us. Amazing storage place and I’d specially love to have people that are very nice & cool. Will definitely be coming back here!
Just rented great service from Ana best customer service with great price
Felix and Ana were very helpful and took care of me . I appreciate the help and thank u guys .
Thank you Ana for your help you were great .
Abigail and Anna were phenomenal with their customer service. 😍
It was awesome got great assistance from Anna and shout out to Felix who has been great!!!!
Got a storage place online, went in and had a good experience customer service was excellent. Thanks to Joan
Great place. The guys working here went above and beyond for me. Highly recommend
thanks abby for all the help!
Very helpful center in Carson!
We got the free truck rental at move in and it made life so much easier.
As a first time storage unit renter we are very satisfied this far.
We have been using this facility for over a year now and and we are super pleased with how clean the storage is and the staff is always amazing Felix especially
Felix was great. Fast, efficient and no surprises. A1 service.
Felix Huertas is the MAIN MAN AT THE US STORAGE HE IS THE BEST MANAGER OF ALL HE IS A TRUE CREDIT AND AMBASSDOR FOR U.S STORAGE
Great service, Nick and Abigail helped me out when I had an issue with my debit card and my autopay wasn’t going through. Saved me some late fees wile I get a new card.
Happy service and Nick was the best!!
Wonderful atmosphere, safe and sanitized environment meant with exceptional customer service from Ric I believe Trish will live the accommodations…
Nick and Felix made the move extremely easy. Geat friendly and helpful!
Felix and Joan are amazing. Super helpful going above and beyond. Cannot recommend them enough !
Felix is awesome. He made the move in easy and was super pleasant and courteous. More people in the industry should be like him. Manuel, the District Manager was my first contact and because of him, I was able to secure a great unit easily and quickly. He was super informative and knowledgeable. I really appreciate their good disposition ina crazy move.
Great storage place. Very convenient and clean. Great place to store your stuff.
I had a great experience with US Storage on Carson St in Torrance. The manager, Felix, went above and beyond to ensure I had a smooth experience moving in and moving out. In the end he actually helped orchestrate and be my contact person for the moving company while I was out of state and not able to be physically present during move out. I don't know many employees that would go as far as Felix did for me. I really appreciated it!
This place I'm giving a 5 stars from start to finished very helpful especially the manager Felix Huertas.
Great help the first day with felix, then the other day also with nick, nice guys to do business...
Just rented my first storage unit! As a renter in CA, this unit will help me out so much with having some extra space around my apartment. This location is SUPER CLEAN and all the units look nice and NEW! The manager and staff is so friendly and very helpful with any questions I had about the rental process and I got offered a great special. They even gave me a Truck to use to love my stuff that was FREE to use!
If you need a storage unit, please check this place out! They’ll take good care of you.
Felix is an Excellent communicator! Wonderful customer service skills. Great job!!
Easy experience and great customer service
Felix was outstanding. He definitely answered all of our questions for our storage unit. This is actually our second time and so glad we went with this company again.
Nicholas is very helpful qnd good at hos job
These guys were awesome, made signing up a cinch! Definitely recommend!
Joan is a great guy. Explained all the details about USA storage. He knows the whole history of the company. From now on I only will use USA storage. Ask about special deal. Everybody on facilities is very helpful very professional. Great people. Great place.
Send me a message for 50% off
Thank you
Joan was super professional and helpful! He made everything easy
Joan was very helpful. He was able to offer a great deal on a very nice unit. We were very happy with his service. He is the reason we selected us storage over the other guy. Customer service 100%
Mr. Joan, Thank you so, much for your professional assistance. I am grateful that my experience was pleasant at US Storage because of your service.
Felix is awesome! So very helpful and friendly 👍🏽
Easy and convenient. Felix is very knowledgeable
Felix is super helpful and processed everything easily
Felix was very courteous and extremely helpful with getting my storage needs situated.
Joan was wonderful patient professional courteous - A+ treatment! Highly recommend this location! ❤❤❤❤
Joan was very nice they gave me a great discount
Joan did a great job with helping us out! Thank you!
The staff here is so warm and welcoming! They are very knowledgeable of their job and helped make first experience here a happy one. Above and beyond!
Felix took care of me. There was even a small mishap but it was quickly resolved!
Felix was very helpful throughout the whole process.
Great customer service. Rain is a outspoken hard worker. I'm very helpful
Great fast and efficient service. Very nice facility with easy access. Helped me get checked in quickly.
Felix was friendly and quick.
Felix is great! Super cool and chill and informative. He was really helpful and gave us many options to help us with our situation. I had a great experience and definitely recommend them! Inside the storage units look a lot cleaner than let's say public storage (went to 3 of them before coming to US Storage). It's a little bit more expensive compared to others but at least it doesn't have holes on the walls. Everything looks clean and in good condition
Felix was really great to work with!!! Our first time renting a storage unit and the process was very easy!
Most definitely good at what he do i would work with Felix again very professional at what he do thank again he is one of the reasons why I stayed and moved into a bigger unit again thank you.
My experience was great. Joan was professional and real cool with me. Showed me the unit and was real informative. Will recommend this place.
Felix was awsome and fast at attending me and my family .. Great prices great customer service . 5 starts forsure
Joan expressed the most highspeed, professional service ever. He is the man!! Thank you U.S. Storage and Joan for such a great experience. Now all I have to do is move in my belongings! Well done!!
I've had a storage unit here for years, but today was the first time where I really needed some help. I was having trouble with my lock and it wouldn't close. I needed a new one. Joan at the front was able to help me out. He went above and beyond his duties and was able to get me a new lock and bring it to me at my locker. Outstanding service.
Joan crushed it. I smell a promotion
Felix was great! Very helpful with entire process. Would recommend to anyone needing storage.
I had the pleasure of Felix assisting me here at U.S Storage. He was a wonderful help from beginning to end. He did follow up calls and made me feel comfortable with the information and mostly with the unit that I was about to get. Which I did get. He made me feel that my things would be at home.
I would highly recommend U.S Storage to anyone. I would also like to say to Felix's boss's you sure scored high by hiring him he made himself,you and the U.S Storage shine.
I hope that this will reflect on his evaluation. I have recommended U.S storage because of Felix. He is a delight. I recommend you go talk to Felix when you go get your storage at U.S Storage.
Sondra Martinez
Me gusta mucho el servicio de este lugar Félix el manager de este lugar es un muchacho muy servicial ayuda a las personas a resolver todas sus dudas en este caso fui con mi amiga Sondy y nos dio un trato muy amable y hasta un ride en los carros especiales para no caminar hasta los storages
We had a great experience. Felix was very helpful. The location is convenient and the facility is very clean and safe.
GREAT LOCATION
SPECIAL THE MANAGER FÉLIX HUERTA, HIS ATTENTIONS ,GREAT PERSON,, EXCELENT,SERVICES,, ALL THIS FACILITY IS GREAT!!!
So far, so good. I just rented a space and have not used it yet, but Felix Huertas, the manager was very professional, knowledgeable, and helpful when I went in to see it, sign the papers, set up process to do monthly auto-pay for me, etc. He actually told me about a special they were running to save me some money for first four months that I wasn't aware of so he gets my vote.
I give US Storage a 5 star cause it's clean you don't see ref-rafs going in or out of so I feel safe to have my things here the people here are nice and polite the only thing it's a little to pricey but if you go on line then you get good deals then it's well worth it yes this the place! Thank you and have a Blessed day good by
Thank you so much Felix Huerta you made it easy fast and convenient for my husband and I ur professional and friendly attitude gave us what we were looking for 👍 highly recommend US storage to all my family and friends 🌝
Smooth move in, outstanding , helpful professional staff, the staff was great.
Hi Beatriz, thank you for reviewing our facility. We would like to speak with you about your experience and clarify any misunderstanding. Please email your best contact number to
[email protected] and our district manager will reach out to you. Thank you!
Great storage center on Carson St in Torrance. Clean secure and helpful friendly employees
Hi Fernando, thank you for rating our Torrance facility. We appreciate your feedback. We would like to further connect to learn more about your recent experience with us. At your earliest convenience, please email us at
[email protected] with more information about your visit. We look forward to speaking with you.
Anthony did a great job in helping me get a storage place. He give me clear instructions in using the storage. Recommendable. Also the building is nice and clean.
Hi Myra, thank you for rating our facility. We appreciate your feedback. We would like to further connect to learn more about your recent experience with us. At your earliest convenience, please email us at
[email protected] with more information about your visit. We look forward to speaking with you.
Omg! Anthony worked expeditiously with me. My process took less than 20 mins. His customer service skills was A1!
I would like to thank Emily and her staff for being very helpful. I needed storage for my daughter and her friend for the summer college break. I was having issues online and called and spoke to the staff about it. They ask for my date and would honor the online promo. We got there and was greeted by Emily the manager and she was very professional, explained everything. She was nice enough to show us the unit prior and made sure we could lock it correctly. It was a chaotic day and Emily was able to bring order back to our lives. The facility is very secure and very clean. THANKS MISS EMILY AND STAFF.
Hi Shirlynn, thank you for your feedback. We would like to take the opportunity to speak with you further to learn more about your recent visit. Please send your best contact number to
[email protected] and a manager will reach you shortly.
Good customer service ask for aron really cool guy....prompt service
Aaron was very helpful and knowledgable..great customer service. Answered all questions efficiently!! Thank you Aaron!
Good service Emily and Eric.
Emily is nice, pleasant, efficient and extremely helpful, as is her staff!
It was amazing customer service! They are so kind and nice.
Jocelyn And Emily were absolutly amazing I will store with them again if I ever need storage!!
She is very nice and drives really good.
Store your stuff here... Nice place
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Hi Darrell, thank you for taking the time to review our facility. You seem to have enjoyed your experience with us, we would like to hear more about why your experience is only a three star. Please send your best contact number to
[email protected] and a manager will reach out to you.
Very good customer service Jocelyn was very helpful.
Jocelyn and Emily was very efficeny professioal sweet young ladies. Thank you both
Jocelyn at us storage us so good always so nice !!!
Jocelyn muy amable yo en la recomendaría gracias Jocelyn
All my storage needs in one spot
Jocelyn Castro thank you so very much for your professional and courteous service today I have had many storages encounters before and by far you are the best !!thank you so very much for your wonderful service!
Hi Jocelyn, thank you for taking the time to review our facility. You seem to have enjoyed your experience with us, we would like to hear more about why your experience is only a three star. Please send your best contact number to
[email protected] and a manager will reach out to you.
Sophies service wa excellentand the pricing was affordable. I would recommendto all
Customer service was awesome
Francisco helped us get a storage space with ease. He was quick, helpful, and very professional. 12/10 would come here again
This facility is clean and open everyday all year, and its staff are friendly, helpful and experienced. My family was helped and accommodated by Sophie whose service was exceptional. Thank you US Storage, you make the difficulties of moving and storing our belongings easier. A+
The employees were very friendly and helpful thank you very much
Hi Jackie, thank you for taking the time to review our facility. We would like to hear more about your experience. Please send your best contact number to
[email protected] and a manager will reach out to you.
Hi Aguinaldo, thank you for taking the time to review our facility. We would like to hear more about your experience. Please send your best contact number to
[email protected] and a manager will reach out to you.
Great... came N gone ... fast and easy!
Amazing service from Jolene. This as an amazing place. I love it!!!!
Hi Anna, thank you for taking the time to review our facility. We would like to hear more about your experience. Please send your best contact number to
[email protected] and a manager will reach out to you.
Sophie and Jolene have been extremely helpful from the beginning. Super clean facility and easy move in process!
This place is great. Ask for Jolene or Sophie. They are great help and make purchasing a storage unit comfortable and can answer all of your questions. Very professional
The customer service here is awsome. Jolene was very helpful, which was the women at the front desk. She helped us with exactly what me and my husband needed. Thank you for making it easier on us!
Great service! Great price on my 10x10
Awesome customer service!! Had me in and out in about 20 minutes!!
I rate you guys a 5 star for your customer service .. The manager was awesome .. She was very helpful , nice ...
Jolene...she's the best...she helped me through the entire process with a smile and a great attitude...thank you so much...
Always so helpful and the facility is well maintained and secure
Excellent costumer service, affordable price, and clean and safe storage.
Very helpful and made everything I need to know understandable
Sophie is the best. This is the place to rent
Sophie Torres such a great help. Very nice and friendly.. 😉 I would recommend US Storage Center, very helpful!
Great people and great customer service! Very, very helpful! Clean and very organized! I recommend you to come visit Jim and Sofie!
Jim and Sophie are totally awesome, I have had the best experience here. Everything was so easy and fast. I will refer all my friends and family.
Sophie was amazing she took care of all my needs for moving. Thank you Sophie
I needed a storage unit and never hesitated to use US Storage Centers. Randy was very helpful and went out of his way to help us 👍🏽
My husband and I have been renting for 3 months now and are very pleased with staff and facility. The ladies in the office are very professional and if you notify them about any concerns or problems, they are quick to resolve/address the issue!!
Basic storage company
Hello, thank you for taking the time to review our facility. We apologize that you did not have a pleasant experience with us, we would like to hear more about your experience to see how we can rectify any complaints you have. Please send your best contact number to
[email protected] so we can have a manager reach out to you.
Hello Jessica, thank you for taking the time to review our facility. We would like to hear more about the experience you had with us so we can attempt to increase your satisfaction. Please send your best contact number to
[email protected] so we can have a manager reach out to you.
Hello, thank you for taking the time to review our facility. We would like to hear more about the experience you had with us. I would like to connect you with a manager. Please send your best contact number to
[email protected] so we can have a manager reach out to you.
The employees were respectful and helpful
Danielle is a wonderful young lady who personality and smile makes u fell very comfortable. She makes u feel grate about putting all your personal things and property in storage here. I feel that my things will be safe here and I love this place no matter what this is my second time back here. I never had any problems here with any of the staff and by adding Ms. Danielle to the company has been a grater access to the company keep her she's a winner🏆.
Thx Us Storage i will always referred a friend and ppl here.
Gr8t job in hiring Danielle.
Ms.Lay.
Best storage center in the world!!! I love the level of security they have and the people who work there are amazing and are always friendly and welcoming. For any reason if i need a storage unit ill be back here in a heart beat. Super clean and safe!!!
I posted 5 stars for this place a year and a half ago...I cleaned out my storage unit a week ago and since then nothing has changed....this storage center is a gem, and the staff is some kind of wonderful, would highly recommend it to anyone
Joanna and Sophie always a pleasure. ..they made my day a lot easier in picking a unit..I highly recommend anyone looking for a storage unit to come to US STORAGE. ..
Love these girls they rock! Like US Storage!!
I am impressed with the level of professional service and support I received from this enterprise. Staff was very accomodating and provided superior quality customer satisfaction. I had to rent this unit from Albuquerque New Mexico. They made it happen. My documents were faxed, money transferred, my son, who lives locally, signed for the unit in my stead.
The team turned a difficult situation into a positive reality. I was very grateful! Thank you, US Storage Center, Carson, CA, location, you Rock!
People work are so helpful and friendly
Returning customer since 2011 very dependable clean and secure! Sophie is the best.
Great place, secure and clean. Manager Sophie is excellent
Hi Sergio, thank you for taking the time to review our facility. We would love to hear more about your experience with us. I would like to connect you with a manager. Please send your best contact number to
[email protected] so we can have a manager reach out to you.
Sophie was helpful with finding me a perfect storage space. Highly recommend this place easy access to freeway
This location is very clean and secure. Sophie helped me with renting out a storage unit. She is really sweet and knowledgeable. Prices are the best I have found around the Harbor- Gateway area.
Came into get a storage space spoke to Sophie can I say I was truly happy with the service I would recommend to my friends and family thanks you Sophie =)
Chris was very helpful & got me a storage unit right away!! :) Sophie the lovely manager has always been very helpful too she is just awesome! A+++++
Sophie was very helpful. Great facility
Good prices and given the feeling of security and peace out mind knowing you're property and valuables are safe
I guess is a big place to store your personal extra belongings here
Hi Aniceta, thank you for taking the time to review our facility. We would love to hear more about your experience with us. I would like to connect you with a manager. Please send your best contact number to
[email protected] so we can have a manager reach out to you.
We stored all of our worldly possessions here for a year and a half, and Sophie and her staff were just fantastic to work with! It was easy to get a live body on the other end of the line, they sent forms when they said they would, and they were super accommodating (while still protecting our stuff)! Thanks for a great experience to all the staff here!
Great customer service. FRIENDLY and quick. I totally recommend Sophie excellent
First, time here. At the Torrance location. And the customer service was just outstanding. Ms. Sophie Torres. Went step by step of all the do's and don'ts. Great! Personity. The move in etc. I Love the location of my storage etc. I'm happy. I just would have liked to have an option of buying insurance or not. It's not an option one must buy it... Anyway, great service.
Su personal muy atento y servisial y un lugar muy limpio y seguro ami me atendio Joanna
Simple process to start and a clean storage building over all
Sophie was awesome! Great service
Very happy with the experience so far. And the staff was very nice, highly recommend!!!
EMILY made it simple and easy!
I am so happy to find this place. Emily who help me to get a best price for my space was so very friendly and kind. I recommend this storage place.
Sophie was amazing and very detailed. As a new customer I'm very impressed!!!!
I am a buyer at this facility. The customer,service is amazing. The manager Sophie is so,great.
So happy I found this place. Rent a Garage storage, where I storing my items, is closing down with very short notice. I had to find a place quick. Found this place. It's clean, up to date, secure and reasonably priced. Sophie the Manager was amazing, knowledgeable and friendly. I would definitely recommend this place to my friends and family.
Sophie was helpful and knowledgeable. Great place
Was well attended once I walked in the door. Facility is very clean and looks very safe.
Joanna is and excellent worker she was very helpful at the time I was renting my storage.
Very friendly people and the facility looks safe and secure
Joanna and Sophie were really helpful great attitudes great customer service. Thank you for you honesty and help.
Great place to do business, I was able to handle everything over the phone. When I called with a question the property manager got right back to me. When I arrived to sign and drop of stuff I was greeted by Joanna who is really enjoyable, warm and funny. We hit it off and it will be nice to run into her now and then. She was very helpful, and explained in detail.
Feel good with my decision..
I'm very happy with the way I was helped by Vanessa. Facility is very clean, secure and affordable
The facility is really clean. Vanessa was very helpful. Overall great service
Always friendly great service
Brittani and Joanna were awesome they helped me out and we're super friendly! Great customer service. Thanks ladies for making my trip here so easy!
Great service and fast processing! Thanks
Love this place. Joanna is the BOMB and always has a smile on her face. Great facility. Great employees. Great rates. Just GREAT!
This is the place to store. 10 star service. Great employees and awesome specials. Brittany is such a pleasure to do business with. Very funny and great attitude. This is the place to store.
Brittani was amazing she went above and beyond to help me get the best unit and price she is helpful and very charismatic I would definitely use this place again. On top of great customer service it is also very clean and well lit I have no problem trusting this place with my storage
Great place store your stuff.
Nice and clean and always friendly good service
The units are very clean and the service was awesome. Jim was helping me and he was very accomodating, customer service is off the chart.
Very friendly and professional!
Great busniess! Brittani and Joanna are the best.
The best storage i always go to cause this is my secong time to them. Its clean and the staff are all helpful and nice. They did a good job in helping their clients.
Both ladies Joanne and Vanessa helped me and were awesome! They were super busy but took the time to let me know they saw me and would help me once they were through. Once they started helping me, they were very considerate and customer service oriented making sure I knew what I was getting into and that I was happy ! Thank you Usstorage for having good rates, large units and great employees!
Excellent customer service they were very nice and gave me a great special for my storage unit! Vanessa was the Best!
This Storage is convenent and the staff is nice. I live in Long Beach and I wouldn't go anywhere else.
Great place, I've rented here for several years , Vanessa an Sophie are great!
Randy and Joanna were very helpful and professional while I was emptying my storage. I couldnt have asked for any better service. If I were to need storage again in the future, they would be the reason I would return to this place.
Excellent service. Clean.
Close and convenient. Staff really helpful. Courteous.
Great customer service from Vanessa!! Clean, well maintained facility and a convenient location. Thanks!!
Easy process. Friendly staff. Great prices. Good storage place for the south bay area
Vanessa is gem for the company. She did an outstanding service though it was already after hours on 11/21/16. She deserves good attention in the business.
joanna helped me ! great service!
Vanessa at us story very helpful and pleasant very punctual and taking care of her work
Rented a storage unit very easily. Joanna and Vanessa were very helpful with the process. I needed a unit last minute to store a 20 ft container of product and this worked out great. Thanks again!!
People take care of you here
Customer service is one of the things which customers consider when buying a product or service. The other thing is the quality of your products or services offered. Great customer service will not only give you a satisfied customer but also a loyal one who will come to you again and again. It is very much vital for today's businesses. With that said I would like to thank Joanna and Max for their extraordinary customer service and professionalism I received today. They were very informative and provided great suggestions to help me with my storage needs. I didn't feel like they were being pushy nor did I feel pressured into doing or adding any additional services. I was in and out within 20 mins. Thank you both for all of your assistance
Staff is fun and works with you. Very clean. Just wish they had more coded doors to enter.
Their facility is clean. Great customer service
vanessa,was very accommodating n facility has,more lighted.
Vanessa is the best I was so stressed out about getting my stuff into a safe storage space and once I walked in Vanessa greeted me and got me my unit and lock in no time at all!! I am so relieved to have such a energetic helpful and professional employee handling my storage needs! Thank you Us Storage team!!! Definitely would recommend! Prices are also unbeatable I called two other places at their units were 30+ more than Us Storage 💛
Came in on a busy Sunday to rent an additional unit and Vanessa could not have been nicer or more efficient. Sophie runs a great operation.
El servicio que le dieron a mi jefe y mi persona fue' muy excéntrico gracias por tener empleados excelentes.
I checked out 2 other places and Joanna was great! Very polite, answered all my questions. This was the cleanest facility and looked like the most secure.
The facilities were extremely clean and very impressive, but that was completely overshadowed by the fantastic customer service. Joanna and Sophie were super friendly, professional and courteous. For all of that you would think I spent a fortune, but I'm actually paying about half the price of my last storage unit.
My review would have to be 15 stars- not just 5.
Sophie and Joanna have great customer service. Thanks Sophie
US Storage Centers is a great location to store your belongings. I am very pleased with the Carson location AND the staff are extremely personable and friendly. It is a pleasure doing business here.
They have a friendly staff.
Joanna was a great help and storage area is nicely kept up...
Reyna was very personable and efficient throughout the registration process. The facilities were exceptionally clean. And the monthly rental fee for our space was the lowest available when comparing other local storage companies in the immediate area.
Hi im lucia im happy with u.s storage centers because is a clean place to store . And im satisfied with the customer service thank you joana for your help
Awesome customer service thank you Sophie and Vanessa
Convenient and very close to our house and the staff was very friendly.
Very happy with the customer service. Joanna was very helpful and explained everything we needed to know. Thank you, for such a great service.
Just got a 10x15 unit for a really good price. The facility is extremely clean and well maintained and the staff are friendly and supportive of all your needs. If I needed a storage unit again in the future this is the place I'd come back to no questions ask.
Great service and location
Always greeted with a friendly smile!
Come in every so offten to buy boxes. The ladys at the front are always so nice. Great place
The ladies in the office are super nice and helpful prices are great and the free truck to move in is a SUPER BONUS
Joanna was very courteous, very helpful, very professional. I would recommend US Storage to family and friends
Clean and straight. Management is helpful and nice.
Very easy and fast! Awesome deals, facilite looks great! Front desk very helpful :-) thanks! !
Quick check in, clean, great value compared to other local storage units. Easy access from freeway.
Good people. Good service. Clean facility.
Just to inform your managementnthat i have an awesome experience at your facilty in Torrance area. The ladies named Sophie and Joan have that great personalities.They're both amazing with pleasing smiles on their faces esp. Sophie she really did a remarkable job in helping me with my business....i love these 2 ladies and they did a job well done! Thanks a lot ladies am just happy ....
Facility look very secured and very clean. Employee are very friendly. Thnk you
Sophie's been great! Very helpful an accommodating. She answered all my questions. Thanks!! Keep up the great work!!
:0)
Excellent , professional service over the phone and very friendly ladies at the office as well!
Jim was great today n the facility was clean great customer service keep up the great work jim
Great service with Jim! Easy to find, seamless move in process. Recommended location.
Sophie was so helpful and I'm so satisfied with my service. Moving is not easy but Sophie made renting this storage so easy. Thank you for all your help.
Thank you for the Great service. I was very pleased.
Beautiful facility, Jim was extremely helpful!
Thanks for Joanna for exellent customer service and wonderful storage conditions.
Professional explanation and service. The gated facilities is the great
I had the pleasure of being helped by both Sophie and Reyna on different occasions. Sophie showed me various spaces on my first visit, and Reyna showed me some different spaces, when I returned a day or two later, to actually rent one.
Reyna assisted me with the completion of the necessary paperwork. Both Reyna and Sophie were very courteous and professional! They both did a great job!
The staff has been very helpful and professional. The company has clean facilities and double security (gate/door/cameras). Their welcome package was the best deal and they notified me when my bank made and error to the existing auto-pay. Couldn't ask for a better service.
It's our first time here.They have great customer service.The rent is affordable.
Electrical very excellent
Superior service...walks on water...should be a national monument...should have a holiday named after her!!!
I love this place. They have great staff and the manager Sophie is hands down one of the best managers I have ever felt with. Great customer service. I see myself renting here a very long time. Thank you Sophie and your staff for the great service and security.
This facility is clean great security. ..i was looking to store some gardening equipment. The manager Sophie was very helpful top notch costumer service. .will definitely recommend this place to my friends and family
My wife and I just recently moved to the Torrance district we needed storage when we arrived to the Carson location .Sophie greeted us and helped us with our storage needs. I wouldn't go anywhere else . It's a clean and friendly facility. Thank you Sophie
Exellent customer service, and great prices
Best storage facility by far, very clean and friendly staff always
I really like the recycling programhere. The people were very helpful.
EXTREMELY PROFESSIONAL, HELPFUL AND FRIENDLY...
Awesome service great customer advice by Stephanie, thanks!!!
Vary helpful 😃😃😃 Sophie's fast and efficient
Friendly customer service well taken care of.
Great very informative a big help a big 10
Friendly and courteous employees, very helpful, thank you ladies CINDY AND LAVONNA
If there was a sixth star to give Sophie I would give it. Sophie went above and beyond to assist me with securing a storage unit. From the very first time I spoke with Sophie, she has always been extremely helpful and very professional. Thank you Sophie for exceptional customer service.
I am a new customer and the young lady that help me out today was Sophie torres she has great customer service. And a wonderful spirt keep up the great work . Love my new home u go us storge
Clean nice large units and excellent customer service
very helpful always greeted with a smile
Sophia and Raul at US Storage Centers was incredibly helpful. If I had of known about US Storage before, I would have use them then. Facilities is very clean not to mention, affordable.
I renting at US storage was easy and very convenient. No worries about having ur things stolen. I would definitely rent again.
Sophie and Raul were very nice and helpful. The facility is very clean and secure I do not have a problem storing my belongings here👍
Raul was super helpful getting me moved into my storage unit and explained everything in detail, and was happy to answer any of my questions.
Overall it was a super easy experience thanks to Raul and I would highly recommend this location to anyone else.
raul was outstanding friendly attitude thank you
Raúl, great customer service. Nice experience from beginning to end.
Raul and we're top notch, thanks for all of your help.. I'm giving you 100 stars.
Raul good customer service
Raul is amazing customer service was on point! Very satisfied
I stopped in to pick up some boxes and the staff there was so helpful! Prices are reasonable and you can find everyone need for your move. I would definitely come back!
Raul and Sophie were phenomenal thanks for everything guys
Raul is very impressing ,proffesional knows what he's talking about and polite thank you
Raul was excellent he gave us a great rate and I feel safe in this property , thanks for everything
Raul helped me out with an account , i got a great price on the unit and he was very professional very clean facility thank you
Raul was great helped me out in every way possible will reccomend to friends and family
Raul was extremely polite the customer service I received was beyond excellent people like him is what makes a business successful thanks Raul keep up the outstanding work
Raul helped me out and was very professional , really understanding .
Raul helped me out today and he was very helpful! Thanks Regina Sannes
Raul was outstanding he helped me out thru rough times thank you so Much
Raul
Clean and easy access.
Great customer service
My experience at us storage was excellent thanks to Raul, he answered all my questions,from start to end, I felt extremely satisfied with the customer service I received.
Raul, Sophie and Stephanie were great and good assets to the company. Always so helpful and accomodating. The facility is clean and well kept all the time.
Raul was amazing, clean and pleasent facility , made my move in very easy and proffesional , showed me the features and benefits of this facility and i was sold, thanks Raul
Sophie was great, she made it so easy for us and took the moving burden off. I recommend this place highly.
Raul helped us at this site. He was very helpful and very professional! He went above and beyond to make sure we had the right unit. I would recommend this place to anyone!
I LOVE US Storage Torrance. Sophie and Raul are great. ..i highly recommend them.
I have rented a 500 square foot storage unit here for several years and have always had the best service imaginable from the staff. Sophie and Raul do an outstanding job. They are very professional and provide high level customer service. Sophie has helped me with problems on many occasions and always with a smile. Suffice it to say they are the best!
The facility is clean, secure, and the staff is A+. I want to give a shout out to Raul who was very helpful and helped me clean up some of the mess left behind by the previous tenants. Would recommend to friends and family!
Sophie is very helpful and explains everything in detail.
Sophia Torres is an excellent manager and person. She was a pleasure to work with. The facility is AAA and I've recommended it to my family. Positive feedback all the way!
The folks at the office (Sophie and Raul) were very helpful, fast, and friendly. Made it a positive experience.
Staff are very knowledgeable. Would recommend this place.
Very. Good service and fast
Sophia Torres made my process quick and easy. they catered to my needs because I was in a bit of haste and accommodated me making the acquiring of the storage unit painless and efficient.
Sophie iso un exelente trabajo estoy muy satispecho con su ayuda
I have a storage unit here currently and absolutely love it here, Sophie was incredibly nice and considerate to my needs. She showed me a couple different sizes. Will be using this facility in the future and will be recommending people here as well!
Very friendly very spacious very clean I wish they had air conditioning in the units but maybe in the future courteous service thank you
Raul and sophie are always so polite and helpful thanks guys
Raul was extremely helpful and on point , the customer service I received from him was by far the best I ever received , I will definitely tell my friends and fam to ask for Raul if they ever need storage, if I could I would leave 10 stars, thanks for everything.
Walked in the staff was very friendly, will definitely come back for moving supplies. The manager Sophie was very attentive, would recommend it to my peers.
Raul excellent service. Very modern well kept clean facility. Convenient hours. Plus the location off of the freeway is a great bonus.
Great clean facility and very professional employees. Thanks for everything!
I like the storage unit i have its right next to the door makes everything easy to move in and out. The workers are very kind and helpful.
Stephenie and Sophia were great and very helpful. They both did a great job.
Thanks Sophie for being a great manager. Been here since 2012 and never had an issue. I would recommend this place to everyone!
I'lI like to take a minute and thank Sophie T for the outstanding customer service and friendliness. I highly recommend this place to everybody.
I really like this place there friendly nd helpful this is a gud clean place I have a few stroages here
I went in to rent a storage and the ladies were so helpful. They went out of there way to get everything i needed to move my stuff in. I would recommend this place due to the fact that the customer server was well beyond excellent. Thanks to the ladies who helped me.
Came in to inquire about moving supplies and rates. The staff was very friendly and easy to talk to. Highly recommended!
Happy I found this place. I'm all about great customer service and the employees of US Storage in Torrance went above and beyond in what a define as costumer service. Amazinig, amazing, amazing!!!!!!!
Awsome customer service from Sophie and Vanessa. They made me feel at home. Very clean and secured storages
Sophie did great in explaining the process of taking out the unit. Friendly and courteous. Location appears secure and well maintained.
This storage facility was clean, neat and the staff was curteous. Like other facilities, this one was well lit and i felt my belomgings were safe. Due to the security cameras in the right locations. There were also ample supply of carts if needed.
I am very please with this facility in reference to both the staff and the environment. The facility is always clean and the employees are there to provide the best customer service imaginable.
Well maintained space and very helpful staff. Affordable prices. Overall, very pleased, but be aware the gate and driveways cannot accommodate a semi/18 wheeler that most moving companies use. Smaller trucks may be able to get through. There are also only a couple of loading trolleys, so be prepared to wait if other occupants are using the facility at the same time.
I have been at this storage for a few years and Sophie is the best she is always so nice and she cares about her customers, this is where you want to store your things.
I am all about finding great customer service and spreading the word. I want to praise Sophie & Stephanie on their stellar customer service, friendliness and always being so patient & helpful. The facility is emasculate ( cleaner than my own garage! ). Even my friends who helped me moved were very impressed with the cleanliness, convenience, safety and helpful staff. If you have storage needs check this place out.
This center has such a great staff! Steph and Sophie were so helpful and patient with three, inexperienced crazy ladies trying to move a houseful of furniture. Another cart? Sure! Need more packing tape? We've got it. They were the best and I highly recommend this staff and storage center.
Sophie is very helpful and patient, got me a great deal! She understands that moving is very stressful, I recommend everyone to come here first for storage estimate 😄
A very professional location, Sophie was extremely friendly and helpful, great customer service!! Will definitely recommend this location to others!!
great service! Sophie is the best! tgis is my second time here and they are always excellent!
Storage facilities are basically all the same. What sets this place apart is
the always friendly and helpful staff!
Raul and Sophie were absolutely excellent thanks for everything
Great friendly staff. Been using them for more than 2 years now and no complaints or regrets.
Sophie Stephanie and Daniel are fabulous . They are kind caring and efficient and will go out of their way to help. The facility is always clean safe secure and we'll maintained. A big plus is manger Sophie lives on site in case of emergency. I love this place. Renting here is a joy.
Stephanie went out of her way to help us today and it saved us so much hassle. Thank you again!
Very profesional on the phone and very friendly place would recomded it to any one cloce to the freeway and good hours
Vanessa was great and fast!
Staff especially Sophia is friendly and thorough and very clean facilities. They did everything to gain my business :)
The staff was very professional, friendly and went above and beyond my expectations! The facility was both very clean and secure. I would highly recommend this location for storage.
I came in to buy some boxes and the staff was super friendly and helpful. They sold me on a unit during my move which was great. The facility is well lit, secure, and clean. I will definitely rent again in the future!
Raul and sophie are good customer service. Im happy with their service.
Super friendly and helpful staff! They have very clean and safe facilities.
Very friendly, efficient, fair and they gave my baby his first golf cart ride!
Sophie and her staff are great. They are very professional and friendly. I've been with them for about a year now and have has an amazing experience. I would recommend this facility t my friends and family!
it was my first time renting a storage unit, the manager Stephanie was very helpful at all times. now I'm going to 5 months and every single time I stopped by the office the ladies behind the counter greet me with a smile and the best efficient customer service!!!👍
I rental a 10x20 inside strage for my car and furniture. It's perfect size. Also they have cover, rook, box and more convinient items. And thier strong security give us safty. One more, all stuff, they are very friendly!!!
This place is awesome, they are so friendly here.
I was anticipating such a long process to get a unit but Stephanie was an awesome customer service rep. She showed me what was available, I signed some documents, and I was all ready to use my storage. Thanks again, Stephanie.
US storage is great. Stephanie is helped help us with everything we needed for extra storage.
My experience at US Storage as been the best Sophie is really helpful and takes the time too answer and walk me thru any questions I may have. If there were more then 5 stars I would click them all. Thank You Sophie
raul is nice, ansnwered all my questions. He is a professional customer service
Vert friendly sbd helpful staff.
I had been storing my apartment stuff here for a good year. The price was great upfront and slowly raised as predicted with the promotion period ending. Despite the raise in price they were still well below the competition in price. While price attracts people it's the staff and facilities that will keep it's customers. To say the least, they are great people, well trained and friendly. Danielle helped me on my last day there and went well above her necessary job description to assist me that day. I'd highly recommend this company and location!
SOPHIE was a great help 2 us, she did her best 2 make sure we were happy and went out of her way to schedule the moving truck for us. I WILL DEFINITELY RECOMMEND THAT LOCATION, GREAT CUSTOMER SERVICE :-)
This location is perfect since it is right off the freeway and the staff is wonderful to work with. They are very knowledgeable and willing to go out of their way to help their tenants. The facility itself is very clean and secured. I'm very satisfied with my decision to rent here.
I am satisfied to have good service, good security and, how clean they are I recommend it to others
Love it. So helpful and friendly
Wow so exited our stuff are saved by $ once more this girl is amazing she good Sophie and her crew:-)
It was a pleasant experience. The person was very friendly and got all the information we needed.
I Love this place.
This US Storage Centers location is fantastic. I was curious about pricing and came in to see what this place was all about and ended up with the biggest unit they have. No pressure, no up-selling, just great, honest service with a smile. This particular location is just off the 110freeway and Carson St., so getting there is a breeze. Access is easy and the entire complex is quiet and CLEAN; the restroom is always spotless and smells great; the staff is also exemplary, they greet you, are generally concerned beyond just your storage visit that day, and are helpful beyond words. Additionally, if you are late on your rent, they will email you, call you and even send a couple texts to let you know so as to avoid a late fee after the 10th of the month. I was worried about the city and location of this place but this US Storage Center is no more unsafe than Fort Knox. Seriously. There are surveilance cameras everywhere and nothing goes unseen. Also, I actually forgot to lock my unit 3 times (the locking mechanism takes getting used to). The staff called to let me know each time after they discovered my unlocked unit; they do periodic walk-arounds to make sure each unit is locked and secure for extra safety. Wow! Not once has there been a crime issue there and that alone is calming.
So again, let me reiterate: I love this place, especially the staff; I was recently in a terrible bicycle accident and the staff is just so positive and concerned about my recovery as well. Says a lot. I always leave with a smile. Thanks US Storage Centers, for this great location and friendly, professional and courteous staff. Additional thanks to Sophie, you are awesome....
Staff is always smiling, friendly and helpful. This is the first time I've rented a storage unit and I'm glad I did it with this facility.
Great experience. Women at front desk were friendly and very informative. Great place to store your things.
It was great the people were welcoming and explained the process clearly. The Storage place appears to be secure and the worker were very courtous and helpful
Good customer service, completed process in timely manner
We initially selected US Storage Centers due to its competitive rates and well-maintained facility. It is even better that staff members have been very helpful.
Excellent customer service. I've worked with other companies, this one is best.
Very informative and helpful staff.
This storage unit is awesome. The staff is very friendly & helpful. We've had a unit for 6 months now and have zero complaints. The office even holds our packages until we're ready to pick them up. If you're in the area and need storage, this is the best place to go.
The people are great here! Always helpful. I have drivers that deliver packages in and out of my unit everyday. Someone called me from the local office, and informed me that the latch wasn't fully closed on the door to my unit. While it may look like the lock was closed, the door could've been opened by anyone. I have a lot of expensive items in my unit. It's comforting to know that the staff at US Storage have the attention to detail to spot things like this, and look out for their customers.
Clean, friendly service and nothing was stolen in the 4 months I left my things there.
I have had such a wonderful experience with US Storage - W Carson St.
The staff is very help, kind and organized. The facility is very clean and easy to use.
I highly recommend this storage center!
All over great place to rent a storage unit, I have been to others before, and u s storage is the best! The employees are very polite and extremely helpful! There are no better ones that I have ever dealt with. I have already referred people to u s storage, and she was very happy that she rented here. She especially liked the price!
A wonderful experience with good customer service. Staff very polite and they helpful. Location was clean and organized. Wouild recommend US Storage to friends with this wonderful experience.
The best! I've stored my boat there for 6 years! Easy access in and out. Well lit with great access hours. Sophie is just awesome! She manages the facility... Always with a warm and welcoming smile! Thank you US Storage Centers Carson Street for keeping my boat safe and happy while she is not in use:)
I manage a business account at this facility, and I rent two parking spaces and a storage unit there. The grounds are kept very clean, and the staff is super friendly! They're very accommodating and great at communicating information to me. Highly recommended facility to rent from!
I've been a customer of US Storage Centers Carson since 2012. I am pleased to say that their customer service is excellent. The staff is always friendly, accommodating and knowledgeable which is exactly what i need to run my small business. Sophie the manager has always helped me find the right size unit at the right price when my business needed it. the facility is always clean and well lit and very safe. In the past 2 years I have never had a negative experience with the staff and this has helped me make my business grow.I happy I found them and will continue to do business with them. I highly recommend this facility to everyone.
friendly helpful staff, the center seems clean and secure, good value for money