It was very easy to signup. Amazing staff. The facility is clean. I was showed a couple of storage areas and was very pleased. Enrique was very informative and pleasant. Cheaper than my current storage rental. Will definitely recommend US Storage located in Torrance on Crenshaw .
Enrique @ Crenshaw/237th location in Torrance Ca was amazing! So helpful, detailed & patient! THANKS!
Very helpful, great service, convenient secure location, competitive price.
Great service. No issues so far.
Easy to work with.
Excellent managers and staff very helpful
The people who helped us were very nice and helpful
Very good little stressful because it was so hot outside but they accommodated me and took attention to the detail that I m partially disabled person , even it s not too obvious .
The units are nice and property is well kept
Access hours are very convenient
They have overnight staff who lives there so criminal acts would be discouraged. Very friendly and helpful management. The computer had a problem, but they managed to handle my move in despite the technical issues.
I thought the service was great. Enrique explained the process and cost of the units and I found one unit just perfect for my needs. Marcia showed me where the unit was and did a bit of cleaning prior to the rental. Thanks for the prompt and courteous service.
It took a very long time to check in
Hello Roderic, thank you for sharing your feedback at our Torrance facility. We apologize for the delay you experienced during check-in. We understand how important it is to have a smooth and efficient process, and we'll work on improving this. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Excellent attention and personal very kind
Great experience, the front desk team and Gus did a great job assisting and making sure I had all my questions answered. Best experience renting, as we do this every year during our peak business.
Management they were Superb.
Customer Service, Profesionalism and the Facility location. Exceeds Expectations. Thank you for a fine experience.
All the team members are friendly and professional
I had a great experience with Enrique and Martha, from the time that l set up my account to the time that Martha showed me where my unit is. These folks has the best customer service!!!
I had asked if there had been any theft or vandalism before I contracted to store my boat and they said not at all. The first week my boat was parked in the locked storage lot, someone stole my brand new spare tire cover. I reported it and go zero response. Disappointing I guess.
It’s been a really great experience so far. From the first phone conversation with Stephanie to the in person meeting with Joan at the facility, this transition has been smooth and stress free.
Entrance and exits from the facility are very easy.
The one thing that I personally would find helpful would be having access to carts. But if not having them contributes to the good pricing then I’m ok with not having them 🙂.
Easy to work with. Reasonable price. First month discount great.
Excellent. First used this location 25 years ago as my mother was passing. So when I wanted a storage as I was downsizing our house it was obvious where I would go. It was an easy choice. All units on one level. Easy access. Thank you . Feels great to be back.
Great location the workers were extremely helpful and the place was very clean. Thank you in advance for allowing us to store our materials at your location.
I went to the storage in Harbor City, CA....manager is Enrique. Because of his helpfulness and kindness I decided to go with him. Your company is lucky to have people like him and his wife who care about my possessions and me.
Also being on a fixed income ( soc security) this space he helped me with is perfect for my budget. The grounds are clean and I'm very happy.
Thank you,
Jacqueline Godin
Our storage space is easy to access and I feel our RV is secure. The customer service is great.
Very pleasent experience so far.clean facility and very professional staff.
I have only had my boat there 4 days so I’m not really able to give a good opinion. However it is extremely expensive for just a 25’ spot. Our situation required us to get a storage spot soon and your facility had an opening. The manager and his wife were very very pleasant to work with.
Great service answering our call and renting unit over phone.
was a bit confused however I had to resign my agreement on my first visit because I did not include my middle name. I never use my middle name, was surprised you have such a rigid policy for that. In that case make sure the online person we talked to makes sure I fill it out with my middle name. Also in this survey I find it strange you call me steven Michael instead of Steven or Steven Ashley
Great customer service. Very nice. And profesional
Very good and convenient!
I felt great, I really wanted a storage unit that day, I had called another place and they were rude and said wait till tomorrow since it was 5pm. Then I called here and the Mgr. said, “Come on down”, and he smiled when I got there and I rented a unit. Thanks so much for having friendly people.
The staff were super pleasant and helpful during the initial contract process.
Irma and Enrique were very very helpful and professional
The office looked so organized and exhibited pride of ownership
I recently had the pleasure of utilizing your storage unit services, and I must commend the outstanding level of service provided by Andrew. From the moment I inquired about available units to the final stages of moving my belongings in, Andrew's professionalism and dedication were evident, especially that this was my first time needing a storage unit.
Not only was the storage unit clean and well-maintained, but Andrew went above and beyond to ensure that all of my questions were answered and that I felt confident in my decision to store my belongings with your company. His friendly demeanor and willingness to assist made the entire process seamless and stress-free.
Andrew's attention to detail and commitment to customer satisfaction truly set him apart. He took the time to understand my specific needs and provided tailored solutions that exceeded my expectations. It's rare to encounter such exceptional customer service, and Andrew's dedication to his role reflects positively on your organization as a whole.
I would highly recommend your storage unit services to friends and family, and I will certainly be returning for any future storage needs. Thank you Andrew!
too expensive for average person. also you raise fees too often and with very little notice. your facility is well maintained and i would have remained but for the cost. why don't you have special senior pricing, individual vs corproate pricing???
Great couple that. runs storage facilities Easy to sign up Facility is clean and well kept and making payments is easy Would highly recommend this facility
The initial registration was very smooth and professional. Everyone was courteous and even gave me a discount on my rental. Overall, it was a pleasant experience.
Very good - great employees - Enrique was fantastic - also office is clean and neat and cheerful - had been shopping around - choose you all - mille mercis
Gary and Dominique in Torrance
Enrique and staff are a joy to work with.
Repeat businees and more to come
Thank you
I was very pleased , everyone was very kind,and we had all of our needs met.
It was easy enough and Enrique Hernandez was nice to do business with
It was easy. The staff was helpful and friendly. Just an overall great experience
I had a wonderful experience with a young man, Andrew. I had to come in for a delivery that had been dropped off at the storage place. He was very helpful in ordering a new unit to accommodate this new shipment. He was professional, efficient, and kind. It was so nice to see someone who has to interact with the public so polite and wanting to help. Thanks!
The staff are very helpful in every way!!!
Staffs are very professional, friendly, and helpful.
It was amazing very professional customer service was great. My husband and I were impressed by the great attention that was giving to us from the beginning to end of renting from this location!
We had excellent service, they were very helpful in showing us all the different size units that were available.
I have rented here before … was given wrong number of rental space and gate code but got it fixed no problem
Great experience! Nice, courteous and professional staff. Easy to get to and easy load in/out. Would highly recommend to others.
Enrique and Graciela were very friendly and knowledgeable. They answered all my questions and concerns. After I visited other storage locations this was the best option in Lomita, CA. Overall it was a very good experience. Thank you!
Very Professional and Courteous, explained everything in detail. Very Satisfied with the way the Agents took care of me. Would Highly Recommend my friends and associates.
Great everyone was really helpful and nice.
Great experience. Showed me around the property. Took time to explain everything
They met all my expectations; however, I have two dogs that are not allowed on the property. One of them is a retired service dog that poses no threat to the public. The other dog is non threatening also.
The staff is very professional, friendly and helpful.
The facility appears clean and well kept every time I access my storage.
Hi, my experience with Enrique and his coworker was exceptional. I was having a hard time finding RV parking but when I showed up to US Storage I was greeted with the most professional and respectful manner. I was introduced to the specials and promotions that they had for the rv parking, they also showed me the available spaces and took the time to explain the policies and procedures. Not to mention, the bathroom and facility was spotless, needless to say, I end up finding what I was looking for at the best price.
Thank you Enrique and Marcia!
It was a good experience and great information. Pricing was affordable and clean facility.
Very good Expedia, and amazingly friendly
An excellent place to store an RV. Clean facility which is obviously well-maintained. Reasonable rate. Excellent access hours. Office staff couldn't be more friendly or helpful.
Everything was taking care of nicely.
The staff is awesome
The facility is clean
Happy to be there
This is my 2nd time for using US Storage. I returned because the location is convenient for me. I did not shop around other storage centers. The 50% off also was attractive. I like that there is offer of a truck during 1st month available for moving with $60 cash deposit. The facility is clean but hot inside storage unit building.
I do not like that there is no dolly's readily available & no help available to get one. I did not like a employee suddenly appearing in the corridor when I was working in my unit and not acknowledging me even tho I said "HI" it felt a little uncomfortable. I do not like 10 day notice when vacating I think that is 3 days too long.
If you’re going to need a storage, this is the place to go. They are so helpful- WELCOMING!!! And give you the best deal possible. The place is very clean. The staff are extremely friendly. I had 3 small children and they enjoyed the golf cart ride to the unit. 10/10 recommended!
I felt at home in a sense. The storage is nice and clean and the management were friendly,
This is our second time renting at this facility. We’ve never had any issue Enrique and the rest of the staff are always pleasant and easy to work with. We are glad to be back!
Enrique and Marcia were very helpful and prompt in helping me with my rental unit
It has been great !!!
I don't believe the top management does anything to reward their loyal customers !!!
Excellent!! 10/10 on service
Everyone was very helpful, and thorough.
The experience was great the employees were just fantastic
Everyone was excellent and answered all of my questions.
Excellent
Everyone in the office is very helpful
Great Customer service, bad at online portals, like changing things in online accounts. Great help over the phone
Great customer service from Christina and manager Enrique
The customer service is a good
Very organized
Easy to use
I have used this storage facility 3 or 4 times now and it has always been a good experience. Christina was very helpful and pleasant to deal with. She took me to see a few units and helped me decide which one would be best for the amount of furniture I had. I would definitely recommend US Storage Centers.
Lynne
Everyone was very helpful and easy to work with.
I felt very confident using this location. Enrique was knowlegeable and helpful and patient with all my questions. It's clean and secure. The space is convenient to parking. I love it!
Staff interaction is very good. Product price is high.
On line payment process is good.
Friendly helpful couple :)
Excellent service from property manager! Use of truck very helpful.
I felt like if I was part of the family. Everybody welcomes me in a nice, respectful way.
Thank you, I really appreciate it.
Everyone was very nice and professional
I had a great experience with US Storage in Torrance. Enrique was very helpful with the set up and assisting me in selecting the right staorage unit.
Very happy,Enrique was doing his job professionally.
Enrique & Marian are friendly and very helpful.
I felt like I was family, even after hours the staff at the torrance location were wonderful!
Marcia and Enrique are the best! They know what they are doing and care about their customers
Staff is very nice to deal with and facility is kept up
Enrique made the process of getting a storage so easy and quick! Glad to know my things are in a safe place with good people.
Location is very secure. A little pricey though.
Felt very comfortable & acknowledged
Service was excellent & friendly
It’s becoming a 2nd little house
Thanks
Nice,clean safe place but too realy expensive for the space $450 thinking on move as soon as can.
I think that it is ridiculous that I am not allowed to leave my truck connected to my trailer. I rented a spot that was large enough to accommodate both, since I always have the two connected. I’ve been told that it is not allowed to have two vehicles in one spot, but my insurance company treats the two vehicles as one when they are connected. I’m not sure why US storage has decided that this rule will not work for them. It is more dangerous to disconnect and reconnect a trailer every time it is parked than it is to simply leave it connected, not to mention quite a bit more effort.
I wish you would reconsider this rule.
Horrible. Would not recommend.
Shady business, had to get my money back from my bank because this establishment along with the manager, were unprofessional to say the least. Canceled reservation, raised the prices and charged for something I never used. Had to call multiple times until I went to my bank and got my money back. I never signed anything but they charged me. Never got the storage but they charged me, never got the insurance and they charged me. Run away
Wonderful customer service! Friendly manager and wife! Easy access in and out. Manager text me when I incorrectly locked my storage unit! Forgot to activate the latch before attaching lock!
😄👍🏼
It was great and the staff was friendly
Great. The gentleman was very helpful and your facility is very nice
Please send me referral info as my sister referred me to you.
Thank you!
Kristi
Best US Storage ive ever been too!
so far everything has been going well, no complaints thus far. The place is clean and all my questions and concerns have been answered.
We were treated very well, both Nicolas and Enrique are quality people and helped with our needs. No issues, very clean storage yard.
Very professional management, met our needs perfectlu.
Thank you Enrique on letting me change spots one day later.
It was wonderful from beginning to end. Nick helped guide me through my new unit. He was very professional, knowledgeable, and very personable. It was a great experience!
Staff are professional, and the unit was ready on time for an effortless move in.
EXCELLENT CUSTOMER SERVICE, VERY HELPFUL, AND KNOWLEDGEABLE
Extremely difficult to do business with. After 20 plus years of dealing with storage facilities, this was bar far the most difficult to get paperwork completed. We even had several phone conversations and had to amend the lease because I had a middle name. Preposterous. I am a lawyer and do million dollar deals without middle names.
As long as I can get in/out at reasonable times, and my stuff is secure, I'm fine.
Very informative and helpful. Also very friendly.
It was great with excellent costumer service Joan was kind and knowledgeable with all the info.Thank you!
The Torrance staff are very good!
I like this place very safety and clean and the workers very professional I recommend this place
This place is great Enrique and his wife run it so nice . Their customer service is impecable , and he explained all the security features of the facility .
I am not a fun of storage facilities but from time to time I have to use one and this place blow my mind.
It’s run impecable , clean and the service was fenomenal.
Abigail was great! I felt very good about leasing a storage at this location.
Really nice! Enrique & Marcia were of great help and made the process easy.
Very professional & organized. Knowledgeable about the process.
My initial impression of US Storage is that the facility appears secure, clean and well-run. The staff has been friendly and very cooperative.
It has been a pleasant and professional experience thus far.
Thorough, efficient. Good experience. Just wish it wasn’t so expensive.
Second time user, hope that says it all. Fast, efficient, secure, with a reasonable price.
Great friendly staff. Clean and well kept grounds. Feels safe to keep our belongings there.
Very nice and helpful staff highly recommended
Enrique and Marcia are the absolute BEST!!! They are kind, and professional. They have great knowledge of the business. We needed a temporary storage and their expertise made it easy on us. This storage facility is really clean and safe. Thank you.
Mr. Enrique and his wife made it especially nice for us with what ever we needed. Very good customer service. Thanks 🙏 Yvette A
It has been wonderful from the start. The office managers make me feel cared for and welcome. I love the atmosphere here, compared to other storage facilities where I've rented space previously.
Our experience is wonderful, very good customer service at the Torrance Us Storage Center.
Outstanding both Nicholas and Enrique were great! Loved the service and the experience in answering questions and concerns, highly recommend
Good. But need to keep trucks behind the end of their spot. Had a hard time parking due to the truck next to me was sticking out in lane about 2 feet.
Didn't solve the it issue still can't get online acct
Very Friendly and helpful. Super convenient for those people in S Redondo and in Palos Verdes.
Great Job, very friendly and thorough.
good service and fair pricing.
Hours are convenient fo access.
Nock was very kind and professional. Very thorough in his explanations, prices, and overall conditions and expectations.
Comfortable and secure to have my truck inside the yard I can get in and out at anytime and there’s no problems is good
Great. Very nice property manager
Excellent service! Enrique, the property manager, along with his staff, is very helpful, professional, and friendly. They really go above and beyond. The property is also kept really clean and secure. In every way, my experience with US Storage Center is so much better than any other storage facility I’ve used. Highly recommend!
Positive experience. Friendly, helpful, and knowledgeable staff.
I loved my experience. The gentlemen thy helped me really shined and I was constantly impressed with his service.
It was smooth office staff was very nice the manager is hands on very accompanying
Excellent service and professional staff. They spend time, explaining me in detail, the available choices for my needs
Above and beyond service
I'll highly recommend this place,
Thank you for the excellent service and patience
Great service and good deal on my space. Thanks for all the help.
Everything was fine Smooth transaction. Good facility.
The staff was very helpful and polite it was a pleasure doing business with them
Kind courteous and knowledgeable
After storing my Travel Trailer at Life Storage in Torrance and encountering sub-standard customer service, I expected the same everywhere else. But to my surprise I was blown away by the excellent and exceptional personalized customer service that I received from Enrique Hernandez, the property manager at the US Storage in Torrance. He saved me money, the facility has all of the necessities needed for RVs and Travel Trailers, the facility is always super clean, secure, and exceptional in every way! Life Storage in Torrance should be ashamed of there facility and sub-standard customer service that they offer to the public.
Everything was great. The person that help me did a great job.
It was efficient, easy.
and friendly. The staff was very supportive .
Great experience and very thorough on what to do when coming in and out of the gate. Thought I set the alarm off one day, but it was next door. Either way, happy with the staff and good communication.
My first storage unit (Crenshaw location)- very friendly, professional, helpful; we feel extremely safe.
My second storage unit (same location)- as expected, so helpful, and friendly and professional- even more happy than the first time!
My third storage. unit (Harbor city location, 257 st)- professional, helpful, easy access; we JUST got this one... so far so good, I can update when we 've had to go back/ get our stuff out etc.
ThaNks!
Facilities are in perfect condition and Enrique is both highly competent and friendly.
I’m am completely satisfied with my experience at US Storage in Torrance. Enrique and Marcia are exceptional. Your company is lucky to have them.
Thank you
Maricia and Enrique were very friendly and helpful . Storage area are clean. He kept contact till a storage available then took care of paper work professionally. Over all I’m glad to find here to keep my belongings safe
Staff was very helpful and friendly. Got us into the right size unit and explained charges and all property rules. Very safe area and well monitored. Would definitely recommend this company and location for storage needs.
Satisfied with the service and facility. Friendly staff was quite helpful.
Everyone has been great. The inly problem i had was that it is posted the everyday hours that the office is open. I went there Saturday snd they were out for a lunch break. I have to travel 30 minutes to get there- i could not return home. I had to waste 1 hour before they reopened. They should post permanently when they will be closed, not when they leave for lunch!
Such a friendly and welcoming staff!
A very clean and professional environment. I’m happy and satisfied with my decision in selecting US Storage.
Very professional, organized, secure and polite.
Everyone was very helpful.
Great customer service and very flexible. Enrique was very helpful!
It was easy and friendly as always.
I love this place. It’s so clean and secure. It’s a bit expensive but they give us a deal sometimes.
Enrique is very pleasant and knowledgeable. Upon entering I was greeted with a smile(behind his mask). He worked with me to understand what I needed and gave me a discount on next months rental after completing the balance of this months rental. The facility is nice with great security. I would recommend this facility to anyone needing a storage building. Jeff Robinson
Enrique was so helpful and nice. Highly recommend working with him,
Location is very clean and convenient. Staff is very friendly and efficient.
Your services made our move convenient- even pleasant.
Very happy with the service
Good. Helpful pleasant staff
I was impressed by the help and kindness of Enrique, and the Security and cleanliness of my space is very good.
I would highly recommend US Storage Center! Their prices are reasonable but the thing that really made the decision for me is the fact that you can drive right up to each unit. That makes it so much easier to unload and load my car and for someone like myself who needs regular access to my unit, that makes the world of difference. The facility is also very clean and the staff in the office are extremely friendly and helpful. 5 out of 5 stars!
My internet name is different then my real name. I just sent a reply. Thanks
Nicholas was wonderful!
He explained everything in detail.
He was a great hire by your company.
Service was awesome. Nicholas was extremely courteous and helpful. I would definitely recommend.
I was really pleased with the service
The folks at US Storage were awesome! So kind and helpful
I did my my research on storage facilities in the Torrance area and came across US storage. I read all the great reviews and even got to look at the property. Enrique helped me find a storage and got me all set up really fast. He even offered their free truck to help me move in! I’ve never heard of a storage company who does this! The property was clean and very secure. Thank you so much for making me feel welcome.
They were helpful,polite and professional. The place was clean and organized.
I was very pleased with Enrique and Marcia They were very accommodating and helped and worked around with my needs.
I’ve known this place when I helped a friend move out from her apt maybe 10 years ago n again when she had to moved out her stuffs from the storage to go out of state too
Friendly staff and clean units! I hope to be doing business with you for a long time
Enrique was awesome! Simple, fast & very clean.
The interaction with Enrique and his wife Marcia help facilitate my decision in renting with this particular US Storage facility. They are combined experience and professionalism was above and beyond the norm. It was refreshing to see that “ “customer service” does still exist.
I was completely satisfied !!!
Very professional and pleasant.
Renting a unit was quick and easy.
Very good experience over all and good customer service.
Very happy 😃
Manager took care of me promptly
Very professional and organized also it great that you offer us to use your moving truck
Friendly and very efficient also very reasonable priced
Very pleasant, everyone was nice.
On site team is very friendly and helpful. This is the second time I use this storage location and have always had a pleasant experience
Enrique & Maria were the best very professional, kept me in the loop on availability of the unit I wanted. Contract went as easy as going through a drive through, two thumbs up 👍 👍
Could not have asked or dreamed of a better employee - Enrique - to help me!
Team was extremely helpful and professional.
very good, I was treated with dignity and respect and not indifference
US Storage has, the Greatest, Most Efficient, Most Ethical, Warmest and Kind Staff!
My sister Referred us to US Storage - She has been Extremely Satisfied and happy for 25 Years
We chose to get Storage for Our Office and Personal Storage.
The owners are Extremely Professional.
Great staff! They are all very nice and accommodating. I've already referred a friend.
The experience from setting up the account to completing the paperwork was made quite easy. I would recommend for sure.
Extremely helpful. Really felt like a family business.
Stuff was super friendly and nice.
helpful .
Thank you so much.
The entire experience was very pleasant and professional. Well done!
Very kind friendly and accommodating. Super clean and secure facility. I am a returning customer. Prices are competitive. So glad they are close and convenient.
Friendly and efficient!! Only took minutes to get set up with our unit.
Our experience was great! They got us right in and settled. The staff was very friendly and knowledgeable.
I was very satisfied with the service, the answers and the kindness shown.
Nice guys, nice service!!!
Excellent! Enrique was super nice and helpful!
I am very happy with this location and the family that manages it. They are very friendly and helpful.
Very satisfied with the service!
Joan was very efficient and helpful. Very pleasant to work with
Very nice and friendly people
The office staff were friendly, helpful and explained the contract with my insurance options. I had an excellent experience; purchased a storage room right on the spot. The storage room was close to the main access door and the exact size I wanted.
Great customer service and very clean.
I had a very lovely experience with your staff and facilities. I called your central call station and had a very informative and helpful conversation with the dispatcher. When I arrived at the location, the assistant manager was there to greet me and provide a very nice experience. He was informed, empathetic, and friendly. I am very happy that this location had an availability I was able to grab. your team made me feel very safe and welcome.
Great experience! Joan was very helpful and informative
I felt really good about it
Enrique there the manager was very helpful and very accommodating
I had a positive experience renting a secure spot for my boat.
Prompt and efficient assistance, I appreciate it
Enrique and his wife are a great team. Got my boat space handled, and will be helping me with the transfer of my old unit to a new, smaller unit later this week.
I was really pleased with both the personnel and the appearance of your facility. What you don't know is I compiled a spreadsheet for 5 different storage facilities. I am storing things that women who are 80 may have to work with. Your facility was the most comfortable for me to make that decision for them to be around.
Joan first took the time to help me understand the rates and the discounts. Enrique spent careful time when i actually contracted with you. Everyone was conscious of being safe and concerned about the customers. Courtesy was shown to each person entering, even when th e process might take a bit of time to complete.
When I had completed the contracting, I had purchased a marker and a lock. The woman (I am sorry I don't remember her name) carefully cut the plastic of the casing for each of these, without my asking or thinking about it needing to be done.
The place is clean and relatively easy to access.
I had an easy time reserving my unit online. Everyone was helpful when I came to the storage facility. Using the Complimentary moving truck was very helpful!
I love all your online features and the facility is great. I like the double gate feature separating the RV/parking spots from the rest of the facility.
It’s been real good and close
Awesome staff always helpful and friendly 🤪
Friendly and efficient people working in the office.
SO FAR SO GOOD, NO COMPLAINTS!
Joan provides great customer support.
Wonderful experience to open and get started with my account with US Storage. I liked that its family owned and operated. Enrique and his wife and son were very kind and helped get everything setup very quickly. I was moved in within hours of opening and all was well. The unit I have has plenty of room for my needs.
HELLO I GO BY LESLIE SHAW
NOT LESLIE JANE ON IT OK
THANK YOU
It was good on it and I had some 1 too help me out hear because IAM a very hard of a
hearing person on that RIGHT know I have lost my hearing aids on it because of putting on the mask and talking them off also on it on it on by it so they did the best that they can do on it for my hearing on it and my friend help me too out on it also on it too so the both of them we got Thur on it together on it ok on that
The person who helped me on Monday, Joan according to the name tag he wore, was great. Very patient, efficient and courteous even though he was greeted upon arrival with two people waiting and an internet service team also showed up at the same time.
The phone numbers given on the website however, yielded no help at all, as no one ever answered. There is no point in giving 800 numbers if no one answers. I could not get the help I needed without going in to the office.
Great experience from start to finish. Staff was excellent knowledgeable and informative
Great! the people where very nice and easy to deal with!
Very pleasant and friendly, very easy transaction, would highly recommend to other people.
good and professional. nice people and responsive to what we need.
Super friendly and informative.
awesome help, assisted me in every direction of moving
thank you
Enrique was hugely helpful when I needed a storage solution... thanks Enrique!
I loved everything about my experience with US Storage in Torrance, CA. The manager, Enrique, was very pleasant and professional. I would definitely recommend US Storage.
Great easy and helpful staff
The service was spectacular. I have dealt with other storages and the level of professionalism presented here is above and beyond. Thank you guys for being so friendly and professional.
Very good experience with Enrique. Was very appreciative that the office was open and I could get in-person help
Enrique was welcoming, informative and super helpful in getting my storage lined up during the pandemic! Felt very supported.
Thank you!
Very quick and straightforward. They were very helpful and good at explaining every aspect of the storage unit and it’s lease.
Went through leasing a space at the Torrance location and Enrique made it a very seamless transaction over the phone & emailing docs. I've leased at several other storage locations but this is by far the best customer service experience I've had. Highly recommend.
Very satisfied with your service.
I had a great experience. Staff was very helpful.
Enriqiue, was professional & personal. This is our first time using a storage & he made us feel comfortable & safe there.
Mr. Hernandez
It is very kind of of
They were kind to me because I couldn't speak English.
Thank you 😊
So far, managers were helpful and supportive.
Good. Service was prompt and efficient
Great! Everything went smoothly in terms of getting my code and my storage unit.
Enrique was the one who took care of us and he was exceptional in handling the process. Fantastic customer service!
It was my first time renting a storage unit so I didn’t know what to expect. The entire process was easy! Easier than I anticipated. Good website! Clear prices and availability. Called to get a few questions answered and made final arrangements over the phone. Actually called twice before making the final decision and both people I spoke with on the phone were very helpful. I’m happy to be able to rent month to month. No long term lease. The unit was clean and ready to move things into. I feel good about the security and lighting at night. Overall a very nice facility. I would recommend it to anyone in need of a storage unit.
It was really difficult for me to trust a storage to place my belongings, but US storage made it so easy for me to have peace of mind. The place is clean, easy, and customer service was phenomenal!
Great, love this place. Emlloyees are nice. I like the access hours too.
Enrique is very helpful and very professional and loves helping others he's a great manager
I still have a storage unit there and I look forward to seeing the staff as we are there thanks again
We have used a few storage places in the past, given the circumstances with the whole Covid-19 this place is just great quick service answered all our questions thank you so much.
I like the storage location and condition it’s bright and clean and conveniently located. The manager was able to accommodate my request To move to higher unit since I needed more space. The communication with the office was a little challenging due to coronavirus pandemic.
It was exactly what I was needing and staff was very friendly.
The team at my location was knowledgeable and friendly. I had rented there several years ago, so I already knew the facility was top-notch.
Great experience from initial quote to obtaining the storage. Thank you!
I did recommend the storage facility to my adult son and rented a small one for him. He's impressed and eager to use the unit. He feels there is very adequate security, cleanliness, and likes the helpful managers. It's the only storage facility I would recommend.
All staff is friendly, kind, nice smile...
That's perfect! Of course the storage is good.
It was a great experience the staff were amazing and very patient.
Staff was friendly & helpful.
We were met by Enrique and his wife Mariana at your Torrance facility. They were very nice and very helpful a pleasure to do business with them.
Very helpful and patient.
Was treated with respect and he was very helpful in explaining and answering my questions
Kind, understanding and compassionate people. My second time here as I knew the quality and safety of this facility.
Other than the fact I was quoted 237 for a 25 foot spot and was charged 267 when checking in other than that the experience was great
Enrique is wonderful! We love him! It was one of the best experiences we’ve ever had with renting storage space. Thank you Enrique!
Ana did a great job in helping me with the rv storage.
We left another storage facility and came here because of prices posted online being cheaper. They weren’t only cheaper but cleaner, nicer, and provided a truck for us to move in. 10/10 would recommend
I used the online to book the storage unit. It was easy. It made the visit to the sales office quick. The staff was friendly.
Muy accesible el lugar y buena seguridad y el personal muy amables
Very positive experience. Staff were friendly and helpful they followed up with phone calls and emails
The staff was extremely helpful from the time I walked through the door and every time I have returned since.
If you are looking for the best storage facility in the South Bay/Torrance, CA you need to go see Enrique Hernandez at US Storage on Crenshaw Bl. In Torrance. The facility is safe, clean, secure, the staff provides great customer service is very attentive to our needs. Marcia helps us very quickly when we need any help. Additionally, they are very friendly to small business owners.
Very nice, just wish they wouldn’t raise the price after being such a loyal customer
Amazing new couple that manages the Center - good pick - you're lucky to have them